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Duke Energy - Central Florida Div.

Posted: Sep 13, 2017 by    

loss of power repair

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Maitland, Florida
United States
I'm part of the millions of post-Irma storm victims. I am told that Duke makes repairs based on repairing the part of the grid that benefits the largest group of customers first and so on to the smallest group last. On the surface this sounds very noble, but hardly fair as if you are on a small grid you are always repaired last.

Duke wishes to get the largest number of meters counting watts first as "it's all about the money, " not necessarily about spreading the "pain" fairly among the customer base.

I would suggest a disaster recovery policy change...either take turns largest to smallest this time, then smallest to largest next time; or always largest to smallest with the smallest group(s) receiving an equal number of no-power/wait days worth of "free power" once power is restored. ...now that would seem fair.

It would be interesting to float this idea on social media; I suspect it would be well received. It would also be interesting to understand the demographics of Duke's small grid customers. Are they smaller homes? Perhaps minority customers? I would suggest taking the lead on this rather than allowing the public discourse to drive the debate.
Complaint comments Comments (0) Complaint country United States Complaint category Utility Services

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