Duke Energy / business account

We opened a business account in August. We set up automatic payment with a 500 dollar deposit. We scheduled automatic payment which they stated they would not do. We continued to try and pay from August until today in November. They explained to us in October to pay via check but refused to take a check from us after instructing us to mail one in. We had to pay a phone fee in addition to a bill to pay our balance No bills have been coming to our address and when I discussed this with the woman on the phone she was laughing while I explained my frustration to her. She continued to interrupt me sheik I was trying to explain what someone else have explained to us a month ago. She did want to hear it and just transferred me to an auto payment despite be asking multiple times to speak with a manager. I absutley hate this company and if we could switch our business account we would in a heart beat. Terrible service and terrible people skills!!

Nov 15, 2017

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