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Dubai First / unethical and threatening sms from recovery

United Arab Emirates
0% 1
I have a credit card with Dubai First, there are some payments due on the card, for the last 1 year or more i have been paying around 1500 to 1700 dirhams, now due to some financial issues i was not able to pay the amount as minimum payment, this issue is being addressed by the collection team and i am in contact with them.
Today morning i received an SMS from the recovery team stating that they are not able to contact me, this is a lie, i had a conversation with one of the team member who called me from number [protected], so i don't know how come they are mentioning that i am not traceable, further more, the SMS is also mentioning that they will send people from their associates in my home country to my house, which i don't understand why. this act i am considering as a direct threat, to harm my family members.
I don't think that the bank will go to an extent and send such threatening SMS messages to their clients.

Mar 13, 2018

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Dubai First Logo Dubai First
Customer Care Service
22nd Floor, Burjuman Office Tower
United Arab Emirates - 111656
+971 4506 8888
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