Dubai First / first secure insurance

Dubai, United Arab Emirates

Dear Team, There is one complaint lodged by me on helpline and got a call back also. I'm not putting my complaint into your status or on twitter right now, just want to see if I'll get a positive response from your side. Complaint no is 109253. Concern is I'm getting charged for First secure insurance since 2015, I had never applied for that. I got a call in 2015 and I clearly said that I don't want any policy but they got activated and I was not aware about this. I was paying that amount every month with knowing anything. I got a call and I asked for recording where I said to activate but the lady simply said we can't share, so how can I be convinced as I've never requested for activation. I want to see that recording or want refund. Else Ill escalate this matter to higher level and on social media as I want the resolution.
Contact [protected]

Apr 12, 2017

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