Menu
DU Customer Service Phone, Email, Contacts

DU
reviews & complaints

www.du.ae
www.du.ae

Learn how the rating is calculated

1.2 584 Reviews

DU Complaints Summary

28 Resolved
553 Unresolved
Our verdict: If considering services from DU with a critical resolution rate, extra caution is advised. Examine detailed customer feedback to understand the severity and nature of unresolved issues. Be prepared for the possibility of unsatisfactory responses and have contingency plans, including seeking assistance from consumer advocacy groups if necessary.
Verified
The authenticity of the customer service contact information for DU has been meticulously verified by representatives from ComplaintsBoard using our proprietary verification system.
Get notifications about new complaints and reviews of DU. We promise not to send you any unrelated messages.
Share
Claim Your Business
Take control of your profile: address complaints and engage with reviews
Write a review File a complaint

DU reviews & complaints 584

Filter reviews by rating
5
0 review
4
0 review
3
0 review
2
0 review
1
3 reviews
Sort by:

Newest DU reviews & complaints

ComplaintsBoard
I
2:06 am EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

DU waste broadband service

The waste broadband service in UAE. Go for Etisalat better. If you have any technical issues, the customer executive will tell you to try/execute some spoon feeded steps. If they are not able to fix via call, You have to wait 72 Hours. You will always get a lazy response from customer care ( customer careless) with priority increased by a decimal point. Etisalat will fix the error ASAP. Since they have lots of services issues, they might increase the working time from 72 hours to 365 days in future.

Read full review of DU
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
ComplaintsBoard
R
4:01 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

DU sms diamond challenge

They are conducting a sms challenge were customers have to answer the questions received by SMS, they can reply by SMS also each SMS charged 2AED, they are telling they will be declaring the winners from the draw in their website, but so far no names of winners are posted in the website, this contest started from April!...?

Read full review of DU and 16 comments
Update by rasheedvtk
Jun 26, 2010 1:28 pm EDT

i have around 80, 000 points but they telling iam one of the 5% players, how come people have more points than me still i am one of the top players with my 80, 000 points! i stop...

Hide full review
16 comments
Add a comment
M
M
Muhammad Ali Riaz
, AE
Mar 10, 2013 2:34 pm EDT

I have a subscription for Ten Sports on my mobile No.[protected].I want to unsubscribe it as per DU help line advice I typed "ten UNSUB" and sent message to 1155, "ten" and sent message to 1155 ". But every time I sent this message, I am getting a return message telling me "your handset currently is not supporting streaming", instead of unsubcribing/deactivating my account as I have requested.
As such, I need help to unsubscribe my subscription, since I am paying for a service since one year

Please help.
Thanks and Regards,

Muhammad Ali

M
M
mp/mm?uid=xnggklmrrxfamhv
, AE
Jun 14, 2011 10:14 am EDT

one message coming and that time money deducting

I
I
irfan dubai
, AE
Oct 13, 2010 1:07 am EDT

why u charge me?

K
K
kuncheria
, AE
Mar 31, 2010 10:56 am EDT

when recharged, balance will be minimized immediately within few calls.

M
M
Minhalarabi
, AE
Aug 19, 2012 2:30 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

Fukin yes this Mr Du is fake no one win any think all this r fake or already taken by some els befor e they just fooling us I Thot of that 5000. But lost my 1000 :(. Just call 155 and complain ...

R
R
Ron Kraven
, AE
Sep 13, 2010 12:03 am EDT
Verified customer This comment was posted by a verified customer. Learn more

Hi everybody! My name is Ron and I have around 820, 000 points. I spend 500Dhs or more in this Deceiving diamond challenge. They told me that I am amongst the top 10% player but I think they are fooling us.
I believe they are posting false numbers of winners.
here is the site.

http://gsc.du.ae/SMS_Diamond_Challenge/du_english/winners.html

H
H
Hitler
, AE
Aug 23, 2010 4:42 am EDT
Verified customer This comment was posted by a verified customer. Learn more

Hi, I am Mukthar

Guys its a real game... Du is steeling our money with our permission...

Stop replaying it. you will only loose...

H
H
HUSAYN
, AE
Aug 07, 2010 8:37 am EDT
Verified customer This comment was posted by a verified customer. Learn more

my no is [protected] and i change my sim card to etisalat

I
I
Imran1978
, AE
Aug 04, 2010 6:24 am EDT

Guys, , i have more than 3.6milion points. i have stopped playing this game.. as i believe and no one is having more points than me.. its gambling and must be strictly dealt with by Emirates govt.

G
G
gfrhvdsf
, AE
Aug 03, 2010 8:33 am EDT

i have 2105770 points but no win

ComplaintsBoard
S
6:46 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

DU complaint

My Du Mobile No. +[protected] kindly deactivate it from Mazook.com.
thanks,
Sakir Hussain

Read full review of DU and 7 comments
Hide full review
7 comments
Add a comment
P
P
padma priya sriram
, AE
Oct 19, 2012 1:23 pm EDT

Dear sir,

I am working for etihad airways and bought du I phone in business plan and the bills are being paid by me and when called the call centre they refused to provide any billing information. DU servers are down 364 days in a year and their billing system is one of the worst in the world (they have TECHNICAL issue all 24 hours). One of the worst call centers in the UAE, no one will be able to solve any issues. Hope TRA will wakeup and instruct DU accordingly. my mobile number is [protected]. hope some will call to solve all my issues with DU.

Regards

Padma priya sriram.

M
M
Mourad2
, LB
Apr 30, 2012 4:11 am EDT
Verified customer This comment was posted by a verified customer. Learn more

After more than 10 emails ( surely same content) from customer care in Du promising ( as usual) a soon action from the billings department for their valuable customers (Joke), and after speaking with many CS agent and their supervisor, it is not more than 3 wks that my owned refund of 2000aed is been in custody in the hand of Du investors ! I am planning to be a real headache for those people using any legal right I have in order specially using the help of my legal advisor to let them pay back and not keep using my money for their own benefits... it is not a problem with some maintenance or Internet usage, they are not giving due REFUND ?

P
P
PaulAndrew
, AE
Jan 15, 2012 5:51 pm EST

I have purchased Du Mobile USB internet Broadband. The problem I found was that it is running slow and always gets interrupted. That would be okay if the the price we are paying is cheap. but its not. plus the amount of data is limited to only 10GB..it wont be enough for a month usage..I just hope Du will improve its service if it can't cheapen its charging service..Thank you.

B
B
binurajplr
, AE
Sep 16, 2011 6:58 am EDT

DEAR SIR, this is my number [protected] i wanted the call history
incoming and outgoing number and call duration and date and time 1.9.2011 to 15.9.2011 this is my mail id binurajpunalur1983@yahoo.com sir pleze send the call history the this mail id

R
R
rejoy
, AE
Feb 04, 2011 11:55 am EST
Verified customer This comment was posted by a verified customer. Learn more

DEAR SIR/MADAM, MINE IS A ALO DU SIM no-[protected] which i CONVERTED TO LIFE TIME, LAST YEAR FEBRUARY 3rd2010 .Now my out calling call is barred from 4th feb 2011.i have contacted to du customer care service several time and still i am facing same problem. when i try to make a call its saying ''we are experiencing technical fault''. please help me-

N
N
nazeemashajahan
, IN
Jul 28, 2010 11:09 am EDT
Verified customer This comment was posted by a verified customer. Learn more

[protected] and [protected].this is my husbands cell number now we r going to divorce because of this reason he make a call from his friends number.
now i want to know whether there is any another sim connection in his name his name is sherinshajahan

K
K
k.v.mohammed ali
, AE
Apr 27, 2010 11:56 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

My Du Mobile No. +[protected] kindly deactivate it from Mazook.com.
thanks
k.v mohammed

ComplaintsBoard
P
9:23 pm EST
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Featured review
This review was chosen algorithmically as the most valued customer feedback.

DU - unjustified billing

company billed for cleaning a clogged drain. Not only Company charged a huge amount for about 10 minutes work, $225.00, but they add $15.00 as an environmental fee. There was no spillage of dirt and no collection of any residue by company and there was no reference to any formal law or document regarding such fee. It looks like quite unjustified. Can you help? Thanks. Patrick le Pivert

Read full review of DU and 111 comments

DU In-depth Review

Website Design and User Experience: The DU website has a modern and user-friendly design, making it easy to navigate and find the information you need. The layout is clean and intuitive, with clear menus and search functionality. The overall user experience is smooth and efficient, ensuring a hassle-free browsing experience.

Range of Services and Products: DU offers a wide range of services and products to cater to different customer needs. From mobile plans and devices to home internet and TV packages, they have a comprehensive selection. Whether you're an individual or a business, DU has options to suit your requirements.

Network Coverage and Quality: DU provides extensive network coverage across the UAE, ensuring a reliable and stable connection. Their network quality is commendable, offering fast and consistent internet speeds. Whether you're in urban areas or remote locations, DU's network coverage is impressive.

Pricing and Value for Money: DU offers competitive pricing for their services and products, providing good value for money. They have various plans and packages to suit different budgets and requirements. Additionally, they often have promotions and discounts, allowing customers to save even more.

Customer Service and Support: DU prioritizes customer satisfaction and provides excellent customer service and support. Their customer service representatives are knowledgeable, friendly, and responsive. They are readily available to assist with any queries or concerns, ensuring a positive customer experience.

Transparency and Billing Practices: DU maintains transparency in their billing practices, providing detailed and clear invoices. They ensure that customers are aware of the charges and fees associated with their services. Any changes or updates to billing are communicated in a timely manner, avoiding any surprises.

Innovation and Technological Advancements: DU is committed to innovation and technological advancements. They continuously strive to introduce new services and products that enhance the customer experience. From advanced mobile technologies to smart home solutions, DU stays at the forefront of technological advancements.

Corporate Social Responsibility: DU demonstrates a strong commitment to corporate social responsibility. They actively engage in various initiatives and programs that contribute to the community and the environment. DU's CSR efforts reflect their dedication to making a positive impact beyond their business operations.

Overall Customer Satisfaction: DU has consistently received positive feedback from customers, indicating high levels of satisfaction. Their reliable services, competitive pricing, and excellent customer support contribute to this positive sentiment. DU strives to meet and exceed customer expectations, resulting in overall customer satisfaction.

Pros: - User-friendly website design - Wide range of services and products - Reliable network coverage and quality - Competitive pricing and value for money - Excellent customer service and support - Transparent billing practices - Commitment to innovation and technological advancements - Strong corporate social responsibility initiatives - High overall customer satisfaction

Cons: - None identified

Trust badge
Collect Your Trust Badge
Be recognized for outstanding customer service

Contact DU customer service

Phone numbers

155 800 155 More phone numbers

Website

www.du.ae

Your Voice Matters: Our Commitment to Genuine Reviews

Empowering Real Experiences

At ComplaintsBoard, we believe in the power of true customer stories. Our platform is a space for authentic voices, where experiences, both good and bad, are shared openly and honestly.

Dedicated to Authenticity

ComplaintsBoard is vigilant in our fight against false reviews. Our team employs robust verification methods to ensure every review reflects a real customer experience, upholding the integrity of our platform.

Encouraging Detailed Feedback

ComplaintsBoard values reviews that come with real evidence. Whether it's a photo, a detailed account, or additional documentation, such substantiation adds credibility to your story, helping others make better-informed decisions.

Balanced and Constructive Conversations

We're more than just a complaints board; we're a community for balanced dialogue. ComplaintsBoard encourages reviews that not only highlight issues but also acknowledge positive aspects, fostering a fair and comprehensive understanding.

Free and Fair Platform

ComplaintsBoard's commitment to maintaining a free and unbiased platform is unwavering. Every review is treated equally, ensuring that your voice is heard and respected, regardless of the nature of your experience.

Is ComplaintsBoard.com associated with DU?

ComplaintsBoard.com is not affiliated, associated, authorized, endorsed by, or in any way officially connected with DU Customer Service. Initial DU complaints should be directed to their team directly. You can find contact details for DU above.

ComplaintsBoard.com is an independent complaint resolution platform that has been successfully voicing consumer concerns since 2004. We are doing work that matters - connecting customers with businesses around the world and help them resolve issues and be heard.

Use this comments board to leave complaints and reviews about DU. Discuss the issues you have had with DU and work with their customer service team to find a resolution.