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DU review: unjustified billing 111

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Author of the review
9:23 pm EST
Review updated:
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
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company billed for cleaning a clogged drain. Not only Company charged a huge amount for about 10 minutes work, $225.00, but they add $15.00 as an environmental fee.
There was no spillage of dirt and no collection of any residue by company and there was no reference to any formal law or document regarding such fee.
It looks like quite unjustified. Can you help?
Thanks.
Patrick le Pivert

Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

111 comments
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Manu Poojary
Dubai, AE
Mar 05, 2024 4:14 am EST
Verified customer This comment was posted by a verified customer. Learn more

Unprofessional customer support team I ever delt with .Dont care about the customer and customer will get tired by explaining issue to every single individual.Never get problem solved with them always disappointment and stress

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Mehdi Kazemiroudi
, US
Nov 06, 2023 4:03 pm EST
Verified customer This comment was posted by a verified customer. Learn more

Hi,

I have an issue that has been started since 1 month ago. The issue is my modem is showing that there is no SIM card and the 5G LED is indicating with red color. Every time I have to go to the modem and reboot it. this is happening multiple times a day and it's so annoying.

My DU Account Number: +[protected]

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Dubai Raja
, US
Nov 04, 2023 9:53 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

Very bad and poor customer service. DU customer care will say that will connect to an agent in 2.46 minutes and will connect after 15 minutes. Once agent get connected, they will ask the account number and dont wait for 4 minutes and simply disconnect the chat. And dont have the customer service calling number too.

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Ibrahim melepara
ABU DHABI, US
Oct 11, 2023 12:12 pm EDT

I am using S23 altra phone with monthly 10GB data plan

not getting 10 GB, only get 2 GB this month

Du plan screen showing 10 GB but data module only 2GB visible

Ibrahim mannuthoduvil

[protected]

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ppppg
Dubai, AE
Oct 11, 2023 6:52 pm EDT

very bad service & very bad experience with Du home plan they do no give what is promised & charge extra & do not give proper information & will not advice any one to use du service

contact no [protected]

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Gulraiz Gulu
, US
Aug 13, 2023 6:42 am EDT
Verified customer This comment was posted by a verified customer. Learn more

i am from baital madina realestate i reopen my sim under our company name on thursday but still not working i am going there daily 7 days ago but my isue is not solve number is [protected] i gave him 60 aed for sim activation in citycenter ajman but not working plz help me to active this sim

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Joseph yohannan
Dubai, AE
Jul 31, 2023 6:41 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

I was using 4G .since last month am getting Trouble. As per recommended by Du Team I changed to 5G plan and from the day one am not get connected and lady 4days am keep on calling them . Still today it’s not yet activated

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Huyam Hamid
, US
Jul 16, 2023 12:21 am EDT
Verified customer This comment was posted by a verified customer. Learn more

We applied for new connection with Mobile No. [protected] and Account No. 1.[protected] but the device is not compatible for our system. As we visited and contacted your office, we are being instructed to file a complaint for further action. Kindly do your needful at the earliest.

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santhosh j
, US
Jul 01, 2023 11:17 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

Dear sir,

I am living in Umm Al Quwain Hospital opp. , and I have internet issue also I couldn’t connect a call to india through BOTIM app. Kindly rectify the problem as soon as possible.

Account/Mobile number

1.[protected]

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hariom1234
Abu Dhabi, AE
Jun 17, 2023 9:09 am EDT

My internet connection is not working at all and it is very difficult to reach DU team and get help

I have complained several time but all in vain

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Roshan Dsouza
, US
Apr 15, 2023 4:52 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

I subscribed du home internet service AED 199

On 29th March 2023, sale guy promised very good speed and good network coverage

It has very slow poor network coverage.

I tried to cancel my service within 2 days

They demanding to pay full year subscription

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Liana Galstyan
, US
Mar 14, 2023 1:28 pm EDT

The most unresponsible subscription service I have ever seen in different countries is the worst service I have ever seen in the world they just lure money

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Yasseralhefel@hotmail.com Hefel
, US
Mar 11, 2023 6:16 pm EST

my contract with DU for mobile number [protected] completed 01.02.2023 .

I have cancelled as advised by you on same date and have received call from DU and verified on same date

please do the needful

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sahla sahla
, US
Feb 25, 2023 12:02 pm EST

Since july 2022 am suffering with the unstable connection.

The worst connection in UAE

Worst customer service

No stability in net connection

Poor connection, at any time it may disconnect.

During the official meeting, connection may disconnect.

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Uzzma
Dubai, AE
Jan 29, 2023 7:00 pm EST
Verified customer This comment was posted by a verified customer. Learn more

Hi. I bought Du 5g Wireless Router about two weeks ago in the name of Alia Ahmed. The device is still not activated and I have tried calling on the helpline as well. They transfer my call to the concerned department and then the call is disconnected. This is very annoying. I need this device to activate.

What should I do?

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Keys Please
, US
Nov 26, 2022 11:58 am EST

worst company, no proper customer service, we are a big company with the worst internet ever, keep calling you everyday for a solution and your customer service keep saying saying they will get back to us.

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Jitto Tom
Sharjah, AE
Nov 05, 2022 10:17 pm EDT

My du wifi is not having any speed only 3 devices connected and all are having buffering while playing

Account no: 1.[protected]

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Mohammed Ishaq17
, US
Oct 10, 2022 9:57 am EDT
Verified customer This comment was posted by a verified customer. Learn more

HOME WIRELESS CONNECTION

Account number: 1.[protected]

INSTALLED ON SATURDAY 01/10/2022

NOT WORKING PROPERLY

REQUESTING TO CANCELL THE ACCOUNT

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jas arun
, US
Oct 02, 2022 11:16 pm EDT

Took wifii connection from DU , Very bad experience every day. its very very very slow,cannot use even 2 devices at a time , after complaining so many times no use , they say they will send the technician but no one follow ups.

Pathetic service, I recommend not to take anything from DU.

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#Coprah Maya
, US
Apr 28, 2020 9:14 am EDT

I would like to stop automatic balance deduction on my numbers [protected] and [protected] and [protected]

I don't know why my balance Is deducted every moment I load on my lines above. So could u plz help me and resolve that issue for me. Thx

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Sankarraja
, US
Mar 09, 2020 10:13 pm EDT

Hai sir my name is sankar raja my data complients how many time your coutomere care dial not responsible ple help me . My balance full cutting du ple help me

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TOFIQkhan malkan
, US
Feb 29, 2020 2:40 pm EST

I have three times update my documents but every time rejected my documents why. What's the problem plz active my line quickly

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Nikhil Anto
, US
Jan 21, 2020 12:33 pm EST

Try to transfer money from my du number to another.

Says 'You are not Eligible to make a mobile Credit trabsfer as you are subscribed to one of our Recharge Offers '

Kindly resolve this issue ASAP. appreciate a call back.

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Reylyn Tolentino
, US
Jan 08, 2020 12:03 am EST

How to unsubscribe the asian healthy tip? Because my keyword is not valid but I am doing what they said.

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Nafi Othayi
, US
Jan 01, 2020 7:10 am EST

Dear All, I am chasing all the store to activate my number and they are unable to get this service number.Initially they told after 48 hours will activate and now they are playing.
There is no any managers
Very bad service..I never seen my life...2 Hours we need to stand in Que...oh y god...

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Mely Dungca
, US
Dec 25, 2019 7:15 pm EST

I recieved subscription of asian health tips and i want to unsubscribe it.i dont know how to because it charges me 1drhm daily and it was not useful for me.please help me thank you

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Manojit12
, AE
Dec 15, 2019 6:49 pm EST
Verified customer This comment was posted by a verified customer. Learn more

My mobile no is [protected].
Past 4 days everyday 6 aed deduction without any acknowledge...no msg no call directly deduction from account...18 aed deduct from past 3 days..i need refund...
Customer care is not responded if you wait for 1 hour also.

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MK5
, US
Dec 15, 2019 4:43 am EST
Verified customer This comment was posted by a verified customer. Learn more

I ordered my Iphone 2 weeks ago online and I never heard anything back from Du. I also have sent like 100 emails and made a 100 calls and they just cant help at all. Am I ever getting my Iphone? Who had the same issue?

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Marleenstubbe
, US
Dec 11, 2019 7:21 am EST
Verified customer This comment was posted by a verified customer. Learn more

My land line no is [protected] and no internet at home but TV is coming.
I called several times but call center says my landline number is wrong. What is the problem how can I get it fixed now

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Mashiro Shiina
, US
Dec 02, 2019 1:37 am EST

I received a message from 1547 3days ago (friday, November 22, 2019) that I subscribed to a health tip (Asian Health Tips to be exact) that I never did and even if its stated how to unsub, It doesn't stop, It says "keyword is invalid". I want it to stop, I don't need refund I just want to stop this kind of scam.

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Kunal Mohan Joshi
, US
Nov 25, 2019 8:18 am EST

Keeps on disconnecting. Im typing an email and it gets disconnected. Its very frustrating that for business purpose du network is so bad. This is happening only since last 3 weeks.

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Mashiro Shiina
, US
Nov 25, 2019 1:59 am EST

I hope someone could help me.
Best Regards

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Nida Dolorea
, US
Nov 10, 2019 12:11 am EST

I was already canceled my du post paid and why still the charge for paying is working

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Khel
, AE
Oct 20, 2019 1:13 pm EDT

What is the use of the warranty?
What is the use of consumer rights?
You should take actions even like this small simple matters because for us consumers it is a good feeling if we get a good service/product.

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Jubair
, AE
Oct 12, 2019 9:35 am EDT

Hi dear, am JUBAIRURRAHMAN, I have changed my plan to prepaid with all the payment even extra payment for switching the plan from postpaid to prepaid.. It was on 20 th Jul 2019, now again they r sending me the bill as postpaid. My number is [protected]

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Maureen u
, AE
Oct 12, 2019 2:23 pm EDT

I use Wifi,
but everyday, du keeps deducting my money, when i did not subscribe for any data bundle or data,
How can du be subscribing daily data for someone that did not request for it,
Please i want it to stop,

If it continues, then i will inform the police about it

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STEP FORWARD
, US
Oct 12, 2019 5:35 pm EDT

I have already renewal on this number [protected]
Id [protected]
Pls reply on my email ashwinkrishna005@gmail.com
Pls check and reply

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azwadsardar
, AE
Oct 12, 2019 5:27 am EDT
Verified customer This comment was posted by a verified customer. Learn more

1st of October 2019
Actually i had sent credit to one of my friend who is in Dubai and instead of doing more time balance bymistakely i made it more credit balance and when i am calling customer at the same time no one is trying to help me so can you help mwe with me this please and this is my friends du number +[protected].
Thanks

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Lingeswarn
, AE
Oct 07, 2019 6:13 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

my sim no:-[protected].

around 18 dhs without any information took my account.

i need reason of charges..this not first time every 3 or 6 month one time iam loosing my money. please clarify.

thanks,
lingeswaran.

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Jacquiline sortido
, US
Oct 07, 2019 5:31 pm EDT

Please provide me any copies of my du number under my name JACQUILINE HERMANO SORTIDO