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DU / about ringing tone service

1 United Arab Emirates

Hello
This is the owner tharaka kasun belongs to this du number (+[protected]), I normally using 25aed monthly data package, today is my last day of previous bundle. It has been deactivated automatically because of low balance, then I recharge 25aed my account and try to active the same budle I used before, but its not active, then I checked my balance I saw only 0.28 I have that time, after contact coustermer care they said my money deduct against to some ringing tone facility I had active last october 2018, "but when I buy this sim till today I never using any kind of packages except data, (I never active any kind of ringing tones, never active) I just used only data & calls through this sim card, I need my amount mistakenly or u deduct from my last balance. Ones again im remembering u"I never activate any ringing tones & after telling coustermer care re presenter I know that one also) kindly resend my balance "asap"

Thanks
Tharaka kasun (+[protected])

Tc
Feb 7, 2019

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