![Designer Shoe Warehouse [DSW] company logo](/images/business/150-150/121693/dsw-designer-shoe-warehouse.jpeg)
Designer Shoe Warehouse [DSW] reviews and complaints 1
View all complaintsDSW - return
I bought a pair of female shoes at DSW, Downtown Crossing store, Boston, MA. The shoes were fine when I tried them on in the store, but they hurt my feet sooooo bad when I wore them in the office for only 1 or 2 hours. I took them off and tried to return them to the store. But the manager said she can't take them back because the shoes are worn, although I told her that I wore for only 2 hours, and I got big blisters and bleeding on both feet because of that, and I believe the shoes are defective. I called customer services, but have never heard back from them.
Hi Erin@DSW, thanks a lot for your help! The company solved the problem for me!
Since the shoes are defective, DSW should take them back.
The complaint has been investigated and resolved to the customer’s satisfaction.
Giving a Voice to Consumers
At ComplaintsBoard, we know how real consumer issues matter. Our platform is a special place for honest opinions, where people share their reviews openly and honestly, whether good or bad.
Our team checks each complaint or review thoroughly to confirm that each one comes from a real customer experience, keeping our platform trustworthy.
We're totally cool with complaints, as long as you've got some evidence to back it up. Whether it's a photo, a detailed story, or documents, providing evidence makes your complaint more believable and helps others make smart choices.
ComplaintsBoard is more than just a place to share complaints; it's a community where we talk things out fairly. We welcome reviews that not only point out problems but also mention any positive experiences, giving a balanced view.
We're dedicated to providing a fair and unbiased platform for all complaints. Every complaint is important to us, no matter what it's about, ensuring your concerns are heard and respected.
Yikes! It sounds like you had a less than stellar experience with DSW and we would love the opportunity to make it right. Please email me at erinkelly@dswinc.com.