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MultiChoice Africa / DSTV
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MultiChoice Africa / DSTV
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www.multichoice.co.za
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1.1 2289 Reviews

MultiChoice Africa / DSTV Complaints Summary

50 Resolved
2239 Unresolved
Our verdict: If considering services from MultiChoice Africa / DSTV with a critical resolution rate, extra caution is advised. Examine detailed customer feedback to understand the severity and nature of unresolved issues. Be prepared for the possibility of unsatisfactory responses and have contingency plans, including seeking assistance from consumer advocacy groups if necessary.
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MultiChoice Africa / DSTV reviews & complaints 2289

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Newest MultiChoice Africa / DSTV reviews & complaints

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R
1:48 am EST

MultiChoice Africa / DSTV deduction of amount even after stopping of service

Hi,

I have requested for deactivation of DSTV (india channel) service on 3rd of Jan 2018 which was before the billing date 5th every month.But found that the amount got deducted consecutively for Jan & Feb as well.

When i called the Customer Care then they said that it could be some technical issue but they didn't say anything how the money will be refunded.

I finally stopped the service once again and hoping it will not be deducted from March.

Can you please check the account and refund the 2 months charges(380 each for Jan & Feb)

My Details are:

Name : Ratnesh Kumar Jha

Customer Number:-[protected]

Contact Number: [protected]

Hope to see the action on the complain.

Thanks,
Ratnesh Jha

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9:05 pm EST
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MultiChoice Africa / DSTV 24 months price lock contract

I applied for a dstv compact contract on the 6th of feb, to this day I have not received anything from them... I was told to send document which I did and everyday I call I get told my decoder will come tomorrow, I dont know how long it takes for this process to be completed, every agent tells me that everything is fine when they check on the system but as I said to this day I have not received anything... Can anyone please help as I am seriously going to cancel if I dont get the decoder by the end of today... I have been very patient...

Kind regards
Tshepiso thulo
[protected]
Customer number [protected]
Order number 630598

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5:50 am EST

MultiChoice Africa / DSTV the fraud and refunds department

My telephone number is [protected]
Email [protected]@gmail.com
Id [protected]
Passport bn 782505

Dear sir/madam. Im writing to complain about your tv station failing to refund me back my money due to an overpayment I made of r7000 instead of r700. They told me that they cant repay me because iv e made the same mistake twice within a six months period. So imight just be a fraud star but from where im standing you guys are the fraud stars if you cant refund me
My own money. Im sure this money can be traced where it came from.
All I ask from you is my money bak

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5:17 am EST

MultiChoice Africa / DSTV cheap home made so called channels

we the public pay good money ..almost R1000 per month these days to watch what?
cheap in house home made channels that dstv design.
we want international top quality channels like si-fi and many others
pop up channels and local rubbish is that all you can give us?
please wake up dstv ..the public are becoming more and more upset with the amount of krap you keep on giving us..
is not the amount of channels that made you good its the quality of channels
drop all the [censor] 30 plus useless channels and invest in top international programs..

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10:11 am EST
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MultiChoice Africa / DSTV broadcasting of golf competition

Am surprised to note that you have not broadcasted the quatar golf 4 th round live despite the 3 rounds were broadcasted live
This is very disappointing given the huge subscription fee we are paying every month
This is not the first time it is happening
It seems you take the viewers for granted !
I hope you can give a plausible explanation
My email address [protected]@intnet.mu

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9:36 am EST
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MultiChoice Africa / DSTV dstv

Dear DSTV,

I find it completely unacceptable of how much we pay each month for our dstv subscription, yet there is only 10 movies on Catch up to view. Instead of trying to promote more packages to your consumers, why don't you focus on providing a top service in which we are getting our full money's worth! Now we are instead forced to pay for the wide selection you put on Boxoffice.

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12:08 am EST
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MultiChoice Africa / DSTV dstv panelist

Good Morning

this month of February 2018, i paid my DSTV on the 06th of February 2018 but it was disconnected four times. Everytime when i make a call they tell me that i have sufficient money to view and it shows that i have paid on the 06th but i don't understand why am i being disconnected. this frustate me and my children because there are programs that we misss due to this matter.

I joined the panel (i think it's 04 years ago) stands to be corrected. This week i received call from the panelist department to be told that i will no longer form part of the panel because they haven't recieved any information from my household. My complain about this matter is that i haven't received any call from you guys for any questions and the last call i received i believe i provided you guys with sufficient information. i think i deserve proper explanation regarding the matter and the person who called was just informing me about the decision taken and i don't even understand your reason for taking that decision.

Regards
Mmabangwe

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3:11 am EST

MultiChoice Africa / DSTV unethical behaviour

Complaint - DSTV recorder regularly rescans at set times
Complaint 1 - 21st February
Account [protected]
For several weeks my decoder automatically rescans at set times and it's getting worse. Today it was 18h00, 19h00, 20h10, 21h20, 22h00 and now 22h50. This is very suspicious!
I am 100% sure the decoder equipment is sound. I bought it new from DSTV. It is a very simple piece of kit. I believe it is the software and data that DSTV provides that causes the rescans. In fact, I believe it is done on purpose to force me to upgrade to an explora. I believe this because I used to be a computer programmer and understand these things. DSTV put something in the code to rescan when it receives a certain command. I know this is dishonest, however as I said I'm a computer programmer, so in legal terms would this be regarded as fraud, or is it extortion. Very hard to prove I know, however I believe someone out there knows what's going on and will spill the beans soon. So, DSTV stop these rescans. You provide the software so take out the rescans, put in better error recovery. I pay R809 every month for what is becoming a joke. Do I really have to spend more money to get a decent service?
David Tyrrell
[protected]
David.f.[protected]@gmail.com

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5:09 am EST

MultiChoice Africa / DSTV disservice by kenyan operation

On 14 February 2018, I made payments against two DSTV smart card through the self-serve portal. I used the option of paying by credit card through the Pesapal platform.

It appears that the Multichoice and the Pesapal systems do not speak to each other. Even though I provided Multichoice with evidence of payment and Pesapal confirmed this to them, to date these payments are yet to be reflected on the accounts.

In the meantime, service was disconnected for alleged non-payment. Even though I called twice on Friday, 16 February and again on Monday 19 February to protest the suspension of service and non-recording of my payments, service is yet to resume. Promises to have me reconnected pending Multichoice reconciling its account with Pesapal have turned out to be just hot air. Those running the Kenyan operation seem to be unable in dealing with this simple and clear-cut matter.

Multichoice should reconnect me immediately, not charge for the days I when I have been disconnected and compensate me for the aggravation and embarrassment caused by their suspending the service erroneously and I had paid for the subscription well before the due dates

The smart cards involved are [protected] (payment confirmation code 518599773686277603072) and [protected] (payment confirmation code 5185997164666084503073).

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5:07 am EST
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MultiChoice Africa / DSTV special to upgrade to premium

there was a special to upgrade to premium for 599.00, no one tells you its ends in march, the other consultant I spoke to said I can cancel in April if I don't want it anymore.
My problem is I got an sms on the 12.02.18 to upgrade to premium for 599.00 but nobody tells you that you will still pay the premium fee, plus the consultants don't seem to be knowledgeable about their products or clients accounts from the interactions you have with them.
I don't mind paying 789 but if I was told its 599.00 then let it be 599.00 not 962.00. I changed my subscription because on premium I was paying for channels I didn't watch so what's the use.

why am I paying 789 if I was promised 599? Why lie to get money or sales? please don't ever send me sms or call me about your nonsensical services. Such poor service am so enraged

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3:12 am EST
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MultiChoice Africa / DSTV defective decoder

To start with, dstv if you are training your employees to be rude and sarcastic well then you are doing a great job. I went this morning to henberg vaalpark with my faulty decoder, only to arrive there and be assisted by a very rude and sarcastic lady. She took my decoder and plugged it in only to reveal that once again my power supply is faulty for the third time in 10 months. Each time I have to take off from work and travel to henberg to find out my power supply is faulty and each time I have to buy a new power supply as they refuse to test nor exchange the faulty decoder even though I am paying for insurance on two decoders. Each time it is costing me r550, 00: r180.00 for a new power supply + travel cost + one hour off from work each time, I could have actually bought a dstv explorer with all the money I have already lost however dstv dont give a damn about their customers. They will rather protect a rude and sarcastic person than to assist their customers. Is it fair towards me as a customer to loose r550.00 each and every five months. Why don't they test the decoder and fix it, why do we pay insurance each and every month for no service. Is there any person decent enough to help and assist me, or will this complaint also just be in vain.

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9:02 am EST
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MultiChoice Africa / DSTV dstv live streaming

My brother watch the rugby at my home today saturfday 17 february 2018, he's got the full package with dstv. I have a safricom internet connection. What a disaster when we try to watch the rugby, watch for 5 seconds and wait for 60 plus seconds. It is not the internet connection because when I watch anything on youtube or a movie then there is no waiting for the playing. Dstv advertise you can watch on any thing anywhere but it is not the case. I'm glad that I am not part of the dstv family. Jan duvenhage from fochville. Sel - [protected]

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1:01 am EST
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MultiChoice Africa / DSTV pricelock

Upgraded from normal premium package to the pricelock. Was confirmed over the phone by the call centre that once the explora was connected my current account credit would be transferred to the pricelock account. Upon installation of the explora I immediately called to confirm same and requested the credit transfer and was told it was escalated so that they will contact me and sort it out. Been 2 weeks, follow up calls (from my side), two disconnection (with reconnection fees) later and matter still not sorted. The pricelock has still not been activated despite numerous calls to do so. Seems that I am now charged normal fees despite having upgraded to the pricelock! Despite this, my account was debited with r 470 for the extra view which I was told there would be no extra charges as it formed part of the pricelock... Apparently not! Had to pay a futher additional r 420 despite having paid in advance on my previous package which is supposed to be cancelled. I'm being charged a reconnection fee every time for multichoice's incompetence! Absolutely horrible service! And then you have the nerve to stipulate as part of your pricelock conditions that the contract may not be cancelled within the 2 year period! Something that was supposed to be more cost effective and an easy transition (according to you) is turning out to be an absolute nightmare! Ridiculous!

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4:38 am EST
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MultiChoice Africa / DSTV unable to move my decoder from zambia to south africa

I had called the dstv call centre to add my new explorer to my account. It was a gift from a friend in Zambia. They then told me that it is not appearing on their system and that I would have to call Dstv Africa to sort out. I did that and they told me that they were unable to assist and that dstv south africa would have to load my decoder on their system. I then called dstv sa "again" and they once again told me to call dstv africa. I went through this scenario about 3 times before i sent them a mail. They have still not responded to me and my problem has still has not been sorted.

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7:16 am EST

MultiChoice Africa / DSTV payments

I had a payment arrangement and paid as per arrangement and soon after got a call from a DSTV call centre agent calling regarding reinstating my normal debit which I agreed to. Which was never done but the agreement debit order, was never cancelled and went off my account again end of Jan 2018. I called in to notify DSTV about this and was told that they will forward to the correct department t call me that was over a week ago and I still have not received any call?

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12:40 am EST

MultiChoice Africa / DSTV dstv

Am complaining because for the last 4 months I have been making my dstv payement on time. For instance in janauary I made my payments in one day prior to disconnection date. This month I made the payment on time but to my shock some channels had been disconnected mostly cartoon channels some which they had also done last week and when I made a call the got them back. To my surprise when I made the same call today, they brought the cartoons channels back but disconnected some other channels i. e 203, 208, 207 and 235 and few others which were still running before I made the call. But now they are no more, reasons they said they were getting me back to Access from Compact plus and claimed my offer was over. Was this fair? Was is done in a professionnal way? Why disconnect some and reconnect others? Why charge more on Customer care calls? Why give us fake data bundles? I need an answer pls...

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1:05 am EST
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MultiChoice Africa / DSTV fraud

Hi,

I have only recently noticed, along with my monthly payments to Dstv, which I normally pay at a DSTV outlet, I am getting funds deducted from my bank account by Multichoice. This means you have my details saved somewhere and you are using it. I can prove Multichoice has charged me twice for a facility. Do you really want m to sue for damages. The list can go on for the inconvenience you have made me suffer. Not once or twice did you steal money. It's been going on for a while now. This is outright fraud. I want my money back.

Call me today or I will contact the Ombudsman for fraud activities at Multichoice and submit all that I experienced on Social media.

Regards
Shocked at cannot believe.

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Sonya Herron
, US
Mar 27, 2018 2:28 am EDT

Made a payment at DSTV Desires Choice Jinja for 115, 000 the full monthly payment but only 96, 000 was entered into the system. Fortunately we keep our receipts. Concerned that no one seems to address issues and problems with Dstv, multi-touch Uganda.

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7:47 am EST
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MultiChoice Africa / DSTV pvr

Hi, its now the third time in less than a month my PVR has been disconnected and its really frustrating now. Mid January I called to be downgraded from premium to compact. On 26th January I was debited with R485. But each week my PVR gets disconnected then I must call to get it reconnected. I'm tired of this. I have PVR because I work shifts. This morning after work I couldn't finish a movie I watched from compact yesterday afternoon. I couldn't catch up on series or nothing and was really angry about that. Why am I paying for a service that I keep being disconnected from? Why am i paying for a mistske your personnel made?

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5:02 am EST
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MultiChoice Africa / DSTV being upgraded without my consent and charged

to whom it may concern.

my DTSV is disconnected for the second time now this month. I called in on the 30th January (first time I was disconnected) to enquire why my services were disconnected and the lady that assisted me informed me that she does not know and proceeded to re-connect my services. I was only connected for 5 days and got disconnected again on the 4th February, I called in to enquire only to be told that I had upgraded my subscription to premium on the 8th January. I told the [censor] I spoke to (Lehlohonolo) yesterday that I never called in to upgrade my services on the 8th and he said he will go listen to a call that was made on the 8th where I requested to be upgraded. he came back to me later in the day to inform me that he found the call and I had called in to request the upgrade.
no I know I never called DSTV on the 8th January and I would like to have this matter thoroughly investigated compare all calls I have made to your call center with the one on the 8th and also give me an opportunity to listen to that call cause I know for sure it was not me who called to upgrade. I would like to have all these charges reversed and my services reconnected immediately as this is not a fair treatment. now this guy I spoke to yesterday says I called from an 078 number. I do not own an 078 number nor stay with anyone who can make uses one. please ensure that this matter is investigated and I need feedback urgently.
whenever I call multichoice I would use my cell phone ********** / ********** or my work number not an 078 number.

I am therefore not liable for any fees that caused my DSTV to be upgraded and should be refunded accordingly and my subscription be re-connected to compact.

Meek

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4:54 am EST
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MultiChoice Africa / DSTV decoder forever scanning and 8118 on a decoder

My decoder was forever scanning and ai called dstv Johannesburg customer's service to try and get help. I spoke to someone there and sshe adviced me to go to the nearest dstv outlet. I went to dstv Thorntree view in Soshanguve block xx. I met a guy there who took my decoder and scan it. He then stopped the decoder from scanning and aske me which remode am i using i pointed a remode from his store and he then removed my smartcard from the decoder and scanned it. He said my decoder is damaged and i have to pay R250 for the repairs and the decoder that is going to give me is only for six months then i must come back again after 6 months to change it, and R190 for multichoice fee. I somehow didnt trust him and went home. I plugged my decoder and connected it to my tv. The decoder started adding bouquets and i got my view back but with a message that i must pay R185. I went to pep store thorntree and paid R185 and on my arrival from pep, my decoder was working. So this guy wanted me to pay R250 for nothing because from what i saw my decoder was fine and needed only settings. It was not broken at all. My question is how many unsuspecting consumers are robbed of their cash on daily basic by this dstv outlets. I

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MultiChoice Africa / DSTV In-depth Review

Overview:

MultiChoice Africa, the parent company of DSTV, is a leading provider of satellite television services in Africa. With a rich company background and extensive experience in the industry, they offer a wide range of services to cater to their target market.

Pricing and Packages:

MultiChoice Africa provides various subscription options to suit different needs and budgets. Their pricing structure is competitive, offering value for money with a range of packages to choose from.

Channel Selection:

With a diverse selection of channels, MultiChoice Africa offers a wide variety of local and international content. They also provide exclusive programming, ensuring a unique viewing experience for their customers.

Technology and Equipment:

MultiChoice Africa offers different set-top box options, including HD and Ultra HD capabilities. Their user-friendly interface makes it easy for customers to navigate and enjoy their viewing experience.

Customer Service:

MultiChoice Africa prioritizes accessibility and support channels for their customers. They strive to provide prompt response times and effective resolution of any issues that may arise.

Installation and Setup:

The installation process provided by MultiChoice Africa is seamless and hassle-free. They provide all the necessary equipment and ensure a user-friendly setup for their customers.

Reliability and Signal Quality:

MultiChoice Africa ensures strong signal strength and stability for uninterrupted viewing. While weather conditions may impact the signal, they strive to minimize downtime and outages.

Additional Features:

In addition to their regular programming, MultiChoice Africa offers catch-up and on-demand services, as well as interactive TV features. They also provide mobile and online streaming options for added convenience.

User Experience:

MultiChoice Africa focuses on providing a seamless user experience with easy navigation and a user-friendly interface. Their remote control functionality and personalization options enhance the viewing experience.

Competitor Comparison:

When compared to other service providers, MultiChoice Africa has its strengths and weaknesses. However, their unique selling points set them apart and make them a preferred choice for many customers.

Overall Satisfaction:

User reviews and ratings reflect the overall customer satisfaction with MultiChoice Africa. The majority of customers are highly satisfied and would recommend their services to others.

Conclusion:

In summary, MultiChoice Africa / DSTV offers a comprehensive satellite television service with a wide range of channels, competitive pricing, and excellent customer support. While there is room for improvement, their overall service and user experience make them a top choice for viewers in Africa.

How to file a complaint about MultiChoice Africa / DSTV?

1. Log in or create an account: Ensure you are logged in to your ComplaintsBoard.com account. If you do not have an account, please register by providing the necessary details to create one.

2. Navigating to the complaint form: Once logged in, locate the 'File a Complaint' button situated at the top right corner of the website and click on it to access the complaint form.

3. Writing the title: In the 'Complaint Title' field, concisely summarize the main issue you have encountered with MultiChoice Africa / DSTV. Make it specific and clear, for example, "Billing Error on DSTV Subscription."

4. Detailing the experience: In the complaint details section, provide a thorough description of your experience. Include key areas such as:

  • The nature of the problem with your MultiChoice Africa / DSTV service or product.
  • Any relevant dates and times when the issue occurred.
  • Details of any transactions, including subscription plans, payments, or refunds, and how they were affected by the issue.
  • Steps you have taken to resolve the problem, including any communication with MultiChoice Africa / DSTV customer service.
  • The company's response to your attempts to resolve the issue, if applicable.
  • The personal impact of the issue, such as inconvenience, financial loss, or disruption of service.

Be as detailed as possible to give a clear understanding of the situation and why it is problematic.

5. Attaching supporting documents: Attach any relevant documents that support your complaint, such as receipts, emails, or screenshots. Do not include sensitive personal information like your ID number or credit card details.

6. Filling optional fields: Use the 'Claimed Loss' field to state any financial losses you have incurred due to the issue. In the 'Desired Outcome' field, specify what resolution you are seeking from MultiChoice Africa / DSTV, such as a refund, service restoration, or an apology.

7. Review before submission: Carefully review your complaint for clarity, accuracy, and completeness. Ensure all the information provided is correct and that your desired outcome is reasonable and clearly stated.

8. Submission process: After reviewing, click the 'Submit' button to file your complaint. Ensure that you have filled in all required fields and that your contact information is accurate for any follow-up.

9. Post-Submission Actions: After submitting your complaint, regularly check your account on ComplaintsBoard.com for any responses or updates. Be prepared to engage with any replies from MultiChoice Africa / DSTV or further inquiries from ComplaintsBoard.com to resolve your issue.

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Contact MultiChoice Africa / DSTV customer service

Phone numbers

+27 11 289 2222 +27 12 422 2222 More phone numbers

Website

www.multichoice.co.za

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