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MultiChoice Africa / DSTV
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MultiChoice Africa / DSTV
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www.multichoice.co.za
www.multichoice.co.za

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1.1 2289 Reviews

MultiChoice Africa / DSTV Complaints Summary

50 Resolved
2239 Unresolved
Our verdict: If considering services from MultiChoice Africa / DSTV with a critical resolution rate, extra caution is advised. Examine detailed customer feedback to understand the severity and nature of unresolved issues. Be prepared for the possibility of unsatisfactory responses and have contingency plans, including seeking assistance from consumer advocacy groups if necessary.
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MultiChoice Africa / DSTV reviews & complaints 2289

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Newest MultiChoice Africa / DSTV reviews & complaints

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2:03 am EST

MultiChoice Africa / DSTV dstv account statements

They switched off my DSTV on 21 Decekmber after I paid them R700 on the 15 December.
The problem is that my contract with them is approx. R500 per month and I pay R700 per month. I pay in advance. I never received any statement from them except for two accasions where I requested but the statement and they send me a statement with only what I paid but not what the charges are for MultiChoice.

On 15 April 2017 I paid R800 on 29 April 2017 they switched off my DSTV and said that I did not pay, I paid another R800 because I wanted the DSTV on. I further demanded a statement from them and requested them to send me monthly statements . The statement was Only send on the 10th of May 2017 and no further statements were send irrespective of my request to send me monthly statement of accounts. This statement only reflected the payment of 29 April 2017 andMultichoice cannot Account for the payment made on 15 April 2017.
This incident repeated itself in September and December 2017, where I made payments on the 15 th.

I demand a statement of account from 1 January 2017 to date.
I further demand monthly bills from dstv.

Dstv should pay back all the reconnection fees because I never owed them, their billing system is non existing as far as my account is concerned.

They should give me what the premium is and what I paid so that I can reconcile. To date I don't know what am I paying form and why is my account switched off after making payments monthly of R700 and R800.

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8:40 am EST

MultiChoice Africa / DSTV multichoice - dstv - billing - debit order - 1 accounts with 1 dummy account-

Good day

So I have opened the DSTV account in Nov 2017 and already I have called DSTV approximately 8 times to fix the error of the dummy account. I have called DSTV as my account has another dummy account which they say it was created by their system. I don't understand why. So the 1st time my account was suspended, I called DSTV customer care Pretoria i was told i have to pay the pro-rata Nov 2017 till 14 Dec 2017 since the debit order will be effective from 15 Dec 2017. I told them how do i pay i don't even have a letter or sms indicating that this is my new account number. they then gave me my account number over the phone which i did pay the full amount owing including the reconnection fee R50.00. My account was fine until 15 Dec 2017, the debit order went through but still my account was suspended so I was told that every time I pay the funds go to a dummy account which is not working so they need to cancel this dummy account so that when funds come through they go to the 1 correct account as they cant be charging me the reconnection fees meanwhile is their fault that I have a dummy account. Today 19 Dec 2017 at 16h05 I called again spoke to Shanice Ref No: [protected] and she said she will escalate the matter to her Supervisor and I must also send an email to [protected]@multichoice.co.za to complain about my dissatisfaction about the service of DSTV. Please assist me as I will be going on holiday where am I going to get the airtime money to keep on calling them every time I'm disconnected.

Regards

Thandi Phalane

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8:23 am EST
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MultiChoice Africa / DSTV payment arrangements

Good day

Madelein E Fouché
House Nr 2
Luckhoff Street 606
Danielskuil
ID [protected]
[protected]@yahoo.co.za

I am one angry customer ...I signed up 2 years ago for the price lock package and then last year i run in very very bad financial difficulties and could not pay...I ran badly in arrears and after so many calls month in and month out nobody wants to help ...eventually Violet Mnguni decided to help me on the 05/10/2017 after months of calling and asking and begging for help...Which i was and am very grateful for...She manage to cancel the pricelock for me and put my account back on a residential account with an agreement to pay off the pricelock arrears amount...Letter attached which was send to me from Violet...

Week after week everytime when i get home my decoder has been switched off...phone call after phone call and fights and explanation my decoder get connected again

On the 29/11/2017 incident happens again and after another few phone calls Mpho Tshubello helped me and told me how to make my payments ...letter also attached which was received from him...

I kept my arrangements with Multichoice/DSTV month after month after all the arrangements...(do as i asked and as per writing) and yet I still have to phone week in as my decoder been switched of again and again and again...Then explaining has to start all over again...

You can send mails to the persons that helped you ...phone...does not help...as you cannot speak to that person again

So I want to know what is the next step forward...?

1st Letter that send to me by Violet

----- Forwarded message -----
From: "Violet Mnguni"
To: "[protected]@gmail.com"
Cc:
Sent: Thu, 5 Oct 2017 at 17:06
Subject: [protected]
Good day Ms. Fouche,

As per our your account is due with R3756.99, this amount will be paid over 16 months.

With the Compact Plus + HD PVR access amount payable monthly will be R824.00 per month.

Please do not hesitate to consult me should you have any other assistance, with regards to your account.

Kind regards,

Violet Mnguni

Billing & Collection Consultant

Finance

T [protected]

"MultiChoice (Pty) Ltd is an authorized financial services provider. FSP license number 11514."

--------------------------------------------------------------------------------

This electronic communication and the attached file(s) are subject to a disclaimer which can be viewed at http://www.multichoice.co.za/multichoice/content/en/email-disclaimer. If you are unable to view the disclaimer, please email [protected]@multichoice.co.za for a copy.

--------------------------------------------------------------------------------

Letter 2

Was sent to me by Mpho

Sent from Yahoo Mail on Android

----- Forwarded message -----
From: "Mpho Tsubella"
To: "[protected]@gmail.com"
Cc:
Sent: Wed, 29 Nov 2017 at 8:52
Subject: Payment arrangement_customer number[#[protected]]
Good day, Miss FOUCHE

Due to our telephone conversation.

Please kindly make a payment of R974.74 due on 2/12/2017 for residential account and R796.23 due on the 2/01/2018 for Payment plan account and residential account.

The R796.23 includes the R222.23 oustanding in your payment plan account. Your payment plan account will be settled toR00.00 balance by that payment.

Then going forth, your subscription will be R574 pm from the 2/02/2018.

Please dont hesitate to drop me an email for any request to be actioned in your Dstv account.

Kind Regards

[protected]_PastedImage

Mpho Tsubella...?

Contact Centre Agent

Customer Care - Inbound

Tel: +[protected]

Email: mpho.[protected]@multichoice.co.za
"MultiChoice Africa (Pty) Ltd is an authorized financial services provider. FSP license number 11514."

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Dumazile chamane
Durban, ZA
Jan 03, 2022 9:34 am EST

Hi I'm a angry customer that need to try and pay the account that someone did it for me we thought my permission

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12:45 am EST
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MultiChoice Africa / DSTV billing

Please provide me with an e-mail address in order to forward you my correspondence to our local Windhoek, Namibia Multichoice Offices.

I have send numerous mails, spoken to consultants at the local Multichoice Office, but still my enquiry/problem remains unresolved.

Further to my original enquiry/complaint, my bank account was debited for a second time (1 December & 15 December) this month.

My e-mail address is: [protected]@nictus.com.na
Gerrie Barnard

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2:46 am EST

MultiChoice Africa / DSTV account [protected]

I have 3 Decoders as seen below Smart card number and decoder number. I do a manual transfer on this account of R2 572 broken down as follows
1. Explora Card no. [protected] decoder no. P600632961
2. PVR Card no. [protected] decoder no. P300119441
3. SD Card no. [protected] decoder no. MCS IS7 V101225977 X 4
Explora decoder R789 + R85 + R35 = R 909
PVR decoder R789 + R85 = R 874
SD decoder R789 = R 789
Total R2 572

Please can you consolidate these decoders under my 1 account I transfer money into? You cut my Explora and SD decoder every month as you do not allocate the funds to these decoders.
If this option is not possible, please can you notify me what to do?
The Explora and SD is currently switch off, can you reinstate this, and NO I will not pay a reconnecting fee
I will not go back onto Debit order again, this is not an option

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1:30 pm EST

MultiChoice Africa / DSTV signal between pvr and extra kept getting mixed up

Dstv account # [protected]
mrs f laltha

my dstv was disconnected on the 12th december 2017 and reconnected on the 13th december 2017, upon re-connection my pvr "primary decoder" did not have all the necessary channels, which i then made my 1st call round 16:00pm and spoke to lady called pumla which totally messed up the whole issue where i lost all connection to both decoders, my pvr (primary) and secondary (extra view) where she told me i have to wait and hour and then my decoders would be working again i should just leave it on, after 3hours i called again (bare in mind this is the 2nd call after i have already spend almost 30/45mins on the 1st call at my expense) so again i was on the line with zanele at 19:00pm another 30/45min call at my expense which could not resolve my issue, where i was then put through to speak tom the supervisor on duty dina, which was another total useless hopeless case as she could not sort my problem also and logged a call with my ref # [protected]-i23 where i was told i will get called back within 2to24hours...Which never happened.
Again at my expense i called 20:30 on 14th december 2017 and spoke to lindiwe and she could not provide me answers to why no one has called me back yet..And put me on hold for 10mins where i eventually cut the call myself cause i was just running my phone bill " again" as ive been doing not only for the last 2 days but for months as this issue has been on going for months where they told me i have to get a technician to check my connection between my top decoders hence the problem which i did and was sorted and decoders was working fine up untill the 12th december 2017 when i got disconnected..

Im utterly and totally disgusted in this service ive been receiving from multichoice..

I am demanding this issue to be resolved with in 24hours at no cost to me as this is not my stupidity but the incompetent staff they have that cant resolve their simple errors..

If i dont have my dstv resolved within 24hours i will make this complaint go viral and public and will make the biggest noise multichoice has ever had..

Its not a thread but a promise!

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1:31 am EST

MultiChoice Africa / DSTV box office and catch up functionality

I rented a film for my son yesterday tittled "Spiderman Homecoming". He didn't even complete watching the film before it expired against the required 48 hours.
In addition, I pay for premium service of N16, 900 MONTHLY AND I STILL DON'T HAVE ACCESS TO CATCH UP!

I tried all the customer care number but could not get through

Kindly help direct this to the respective quarters.

Regards,
Adekusibe Aregbesola
Lagos Nigeria
+[protected]
Explore decoder number: [protected]

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2:23 pm EST

MultiChoice Africa / DSTV negligent misinformation about new 5u dsct decoder causing serious problems

Bought your new 5U decoder today, & shocked at how negligently it has been marketed. Vital information not given to customer. DSTV /Multichoice online information out of date & misleading. Told there is smartcard in box : there isn't. Smartcard welded inside the decoder now. Asked for smartcard number : there isn't one. Paid for installation & sticker on box says it is included : online told there's voucher in box : no there s not. NO MANUAL : in box where it should be, or even online. Incompetent PR fluff about the new decoder never mentioned the vital differences or missing information. Chaos at some stores, where customers have brought back decoders they bought, because of lack of voucher for installation or smartcard : because none of your staff bothered to put this essential information in the box that the system had been drastically changed. NO info given to stores, so they can't explain to customers : they give refund : but then your supplier won't accept back any box that has been opened, though they MUST be opened to discover what's missing.. Serious misinformation & needless problems caused to your customers due to careless and dumb planning. Where is the missing manual ? Why are ALL Multichoice and DSTV webpages out of date & ignore the new decoder ?
Ad your Facebook page is a farce, and won't allow us to post messages. Many links just don't work, and refer to "internal pages" we cannot access. Smug, sloppy and callous service. Are you all too busy with the Guptas to attend to customer needs ?

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7:22 am EST
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MultiChoice Africa / DSTV unacceptable revice regarding debit orders

My ID is [protected]
DSTV card number [protected]

DSTV contacted me telephonically to indicate to me that my 2 year contract has expired and I am on a month to month contract. They gave me the option to renew my contract for 2 years which will give me a price and increase advantage. I did the transaction telephonically. I am paying my monthly subscription via debit order every month. They indicated the amount which will be deducted and that I have now successfully renewed my contract.

Since then everything went south. I received a notice via sms that my service were suspended due to non payment. But I am paying via debit order? I made the payment required R180 and I contacted them on which they indicated it was their fault and my service will be reconnected. A view days later I received the another sms indicating that my service is suspended due to non payment, this time R100. I immediately contacted them and they assured me that it was their mistake and it is now fixed and will not happen again. I also don't need to pay seeing that I did pay via debit order. Again today I received an sms indicating my service is suspended due to non payment and this time need to pay R150.01.

This is totally not acceptable and an embarrassment to me. I cannot believe that a big company like DSTV can be so incompetent. I am really irritated and frustrated with them. It does not even help to contact them, they are useless.

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4:14 am EST
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MultiChoice Africa / DSTV billing issue and bad service

Good Day,

I am utterly disgusted and disappointed by Multichoice and this so called pay TV myth, the nerve they have to debit R10320.00 on my account. A few month ago I was minding my own business then I received a call from someone that offered me to upgrade my decoders, I figured why not, that was the worst mistake I ever made. During the activation I advised the consultant that was helping me to move whatever credit that I had on my old account to the new account. Fast forward to my nightmare, I have insurance with them and I've been seeing debits from Multichoice every month as usual like before I did the swap, however turns out they have been debiting for insurance only and I wasn't aware until I got a message that my account hadn't been paid in 3months. My 1st thought was hold on, weren't the services supposed to be disconnected if the account wasn't paid? It is pay TV after all right However I figured you know what perhaps I am also partly to blame for not monitoring, So I called and spoke to the consultant explained my dilemma and I was told that someone would call me back she took my details for call back, however during the call I told them that look, the balance on account too high I can't afford to pay it all at once and that I had initially opted for price lock but I said to a consultant I'm willing to pay that was outstanding amount but it had to be divided within the remaining months of the contract which was then 20 Months plus I pay the initial price lock and their words was don't worry sir that we can do even arranged that they can debit provided I get a call back as promised. Month passed still no debit I called and again was promised a call back I even went to the front counter at your offices to check what's going on because I haven't received a call back and I was concerned and again at the branch consultant politely apologized and said she make sure that all her queries are sorted and would call me or email I left till having confidence in Multichoice I mean they have once won the orange index so I have no reason not go trust them.Out of the blue I get notification that Multichoice debited R10320.00 the shock and the disappointment I had, my heart stopped and I lost my breath for a seconds, took a while to compose myself together so that's what I got for trusting these crooks really broke me to pieces its December and I am a family man, why I am taking the blame for the incompetence on their behalf. Till to this day no one has even called me regarding this issue but they quick to debit, I am even starting to think that maybe I must get fibre and stream my programs at cut all ties with DSTV. Sis on you Multichoice.

Regards,

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12:25 am EST

MultiChoice Africa / DSTV disconnection of service as and when you please

My account is paid and i keep getting a on screan msg to pay, yet the on the self help page says otherwise.. So nothing is matching up and i have been disconnected... I am on the R99 package for a reason, i pay my account every month yet i get cut off as when you wish and expect me to pay reconnection fees when the fault is your side. This issue better be resolved today as i am serioisly tired of this every month disconnection nonsense..

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5:23 am EST
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MultiChoice Africa / DSTV breaking contract

We applied for the Price Lock in 2015. Our Price lock Contract finished in November 2017.
DSTV phoned us and told us that they did not activate a debit orders for the Price Lock. They asked us to make a payment plan with DSTV which of course was a hassle, everyone I spoke to referred me to someone else, eventually I got the payment plan sorted out. I offered to pay R2000.00 a month including my subscription. The lady came back and said that I must pay R1868.04 per month, which I agreed to. The debit orders have been going off and everything was going well.
In September our debit order did not go through because my husbands salary only come in to our account on the 8th ... so I made a manual payment of R2500.00. Then the same happened in October and once again I made a manual payment of R2500.00. I phoned in twice to tell the call centre consultants and they said that they cannot do anything ..but will get the 24 month contract people to phone me ..my fist call was on 1/11/2017 and then our subscription was suspended. The lady at the call centre said that I should phone back in 1 hour which I did but I phoned 1h20min later, where I was told that it takes between 24 - 48 hours.
No on phoned me and today is the 8th November 2017...but they debited by account with R13, 227.67 after making a PAYMENT AGREEMENT with DSTV. It seems to me that now that my 24 month Price Lock contract is up they want to take the whole amount off that is owing and not stick to the Payment Agreement that I made with DSTV.
This is just a short version of what I have had to deal with.

It looks

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3:15 am EST
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MultiChoice Africa / DSTV price lock

I applied for your price lock deal 4 weeks ago. They kept loosing my information or not processing it correctly.
Eventually they delivered on Monday. I have had the installers in today to link it up and now there is still an issue with the acccount. The service and follow up from mutichoice has been appalling and if you did not have a monopoly in this country I would cancel this alltogether. This has been a terrible new customer experience. I feel like you do not want new customers at all. Please can I have assistance and can someone who actually can do something call me

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12:08 am EST
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MultiChoice Africa / DSTV change of channel content, movies on tcm channel 137

Channel 137 TCM once provided us with quality, classic, wholesome family-friendly movies, glimpses of some of movies that have been forever etched in History.

We were able to enjoy, witness musical masters, performers like Gene Kelly, Fred Astair, Frank Sinatra, Dean Martin(list goes on).

Classic movies like Casablanca, Its a wonderful Life, etc.. Lets not forget about the classic western movies, actors. John Wayne"The Duke". Classic Clint Eastwood, Good Bad & Ugly.

Honestly you have destroyed this channel. Are there not enough channels showing junk for the younger viewers. Surely one channel catering to perhaps your largest audience, the elder generation, is in order.

Please bring back those claassic movies.

Thank You

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3:42 pm EST

MultiChoice Africa / DSTV customer service

I am absolutely disgusted by the service I received from DSTV when trying to upgrade from an existing dual view decoder to the new explora - customer experience = why bother... and I pay for this service. Only when trying to activate the third view decoder did all go wrong, one customer service agent said it was the primary decoder, then it was the installation...but wow still waiting for issue to be resolved after escalation! Spend more cash for less service. ouch.. .

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10:31 am EST
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MultiChoice Africa / DSTV unethical and fraudulent

I upgraded to DSTV Explora in 2015, which I purchased/contracted at your Randburg MultiChoice branch. I was not notified by the consultant at the time that because I already had a DSTV device I would be paying Extra View subscription fees and not for two decoders. The consultant was aware that I already had a device as it reflects on my billing statement. This was brought to my attention on Sunday 3 December 2017 when I had a signal error and the helpful consultant informed me that because both of my devices are under the same roof and billed to the same address that I have been significantly overcharged. As an ignorant consumer, I have been paying for two DSTV decoders since 2015 to the amount of R 1 698 and not the Extra View fee of R 874. I think this is unacceptable and trust that prompt action will be taken to reimburse me. Should your unethical and fraudulent conduct not be addressed and rectified with immediate effect, I will escalate my complaint to the Ombudsman.

Yours faithfully

Tanya Arnold

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12:30 am EST

MultiChoice Africa / DSTV unauthorised payment

I am on DSTV premium package
My debit order of R908 went off my account as per ussual which is perfectly fine, but then, On the 6th of December another R465 were debited from my account. I contacted customer service and was told that I have been watching Compact package as well. I told the lady that I am already on premium package which includes every channel available but because this happen to be on my profile which no one knows how it got there I will not be able to be credited for this amount. Also after canceling Compact from my account I am also liable for the 6 days of this month which will be deducted at the end of December.

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2:37 am EST

MultiChoice Africa / DSTV smart card [protected]

I have been your customer for more than a year and I find it odd that your company chose to disconnect my service for two days b/c my balance was said less than by 11 Birr for monthly payment . What I find it odd is that I have a balance enough to cover may be more than 29 days and you still chose to disconnect my service for an amount less than a day or even half day services. you could have given me an alert before disconnecting it and waited for me for at least my balance is run out before disconnecting my service. Odd enough the sales person said that its their working arrangement and they don't care to call because he doesn't have time to alert his customers for part payment made. I can't believe this nonsense when you have an ample time to call me and sale me your product but then again did not to give me alert and chose to disconnect my services where I have balance which was enough to take me 29 days more for the sake of simply procedure i.e the system didn't allow unless all amount for monthly payment is provided...All I am asking is to give an alert in due time wait for me some time before disconnecting my services especially when I have enough balance which could take me another 29 days...

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8:33 am EST

MultiChoice Africa / DSTV account billing

I took the premium package in 2011 and this year not sure of the month, I added the extra view. Later on I took the price lock as this was a ? saving measure .I thought and still think that the consultant who assisted me with the switch was supposed to link the account but instead I was billed twice by multichoice.
I honestly find it hard that the finance dept did not notice this installment, instead I was made aware in one of the satellite branches recently and when I called multichoice, they actually informed me that I was paying double .
Can someone kindly advice as I'm very disappointed with multichoice and disgruntled.
Regards
Xoliswa

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4:46 am EST

MultiChoice Africa / DSTV access to account detail online - new login window/pages

The newly created login page for multichoice does not make provision that a customer /client could access his/her own historical account detail (Transactions), this to enable him/her to download or view charges /payments/changes/ etc. Over a period. Why?
Such an online and easy access "facility" provided by a vendor /supplier to customers into their financial historical transactions (Detail) is the best prevention for over charging / concealed fraud and even errors.
Currently with the new login page of multichoice, the facility to access history accounts is not available why?
This brings about that customers must now phone in or request historical data by email. Why?
Does multichoice now slowly walk away from transparency?

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MultiChoice Africa / DSTV In-depth Review

Overview:

MultiChoice Africa, the parent company of DSTV, is a leading provider of satellite television services in Africa. With a rich company background and extensive experience in the industry, they offer a wide range of services to cater to their target market.

Pricing and Packages:

MultiChoice Africa provides various subscription options to suit different needs and budgets. Their pricing structure is competitive, offering value for money with a range of packages to choose from.

Channel Selection:

With a diverse selection of channels, MultiChoice Africa offers a wide variety of local and international content. They also provide exclusive programming, ensuring a unique viewing experience for their customers.

Technology and Equipment:

MultiChoice Africa offers different set-top box options, including HD and Ultra HD capabilities. Their user-friendly interface makes it easy for customers to navigate and enjoy their viewing experience.

Customer Service:

MultiChoice Africa prioritizes accessibility and support channels for their customers. They strive to provide prompt response times and effective resolution of any issues that may arise.

Installation and Setup:

The installation process provided by MultiChoice Africa is seamless and hassle-free. They provide all the necessary equipment and ensure a user-friendly setup for their customers.

Reliability and Signal Quality:

MultiChoice Africa ensures strong signal strength and stability for uninterrupted viewing. While weather conditions may impact the signal, they strive to minimize downtime and outages.

Additional Features:

In addition to their regular programming, MultiChoice Africa offers catch-up and on-demand services, as well as interactive TV features. They also provide mobile and online streaming options for added convenience.

User Experience:

MultiChoice Africa focuses on providing a seamless user experience with easy navigation and a user-friendly interface. Their remote control functionality and personalization options enhance the viewing experience.

Competitor Comparison:

When compared to other service providers, MultiChoice Africa has its strengths and weaknesses. However, their unique selling points set them apart and make them a preferred choice for many customers.

Overall Satisfaction:

User reviews and ratings reflect the overall customer satisfaction with MultiChoice Africa. The majority of customers are highly satisfied and would recommend their services to others.

Conclusion:

In summary, MultiChoice Africa / DSTV offers a comprehensive satellite television service with a wide range of channels, competitive pricing, and excellent customer support. While there is room for improvement, their overall service and user experience make them a top choice for viewers in Africa.

How to file a complaint about MultiChoice Africa / DSTV?

1. Log in or create an account: Ensure you are logged in to your ComplaintsBoard.com account. If you do not have an account, please register by providing the necessary details to create one.

2. Navigating to the complaint form: Once logged in, locate the 'File a Complaint' button situated at the top right corner of the website and click on it to access the complaint form.

3. Writing the title: In the 'Complaint Title' field, concisely summarize the main issue you have encountered with MultiChoice Africa / DSTV. Make it specific and clear, for example, "Billing Error on DSTV Subscription."

4. Detailing the experience: In the complaint details section, provide a thorough description of your experience. Include key areas such as:

  • The nature of the problem with your MultiChoice Africa / DSTV service or product.
  • Any relevant dates and times when the issue occurred.
  • Details of any transactions, including subscription plans, payments, or refunds, and how they were affected by the issue.
  • Steps you have taken to resolve the problem, including any communication with MultiChoice Africa / DSTV customer service.
  • The company's response to your attempts to resolve the issue, if applicable.
  • The personal impact of the issue, such as inconvenience, financial loss, or disruption of service.

Be as detailed as possible to give a clear understanding of the situation and why it is problematic.

5. Attaching supporting documents: Attach any relevant documents that support your complaint, such as receipts, emails, or screenshots. Do not include sensitive personal information like your ID number or credit card details.

6. Filling optional fields: Use the 'Claimed Loss' field to state any financial losses you have incurred due to the issue. In the 'Desired Outcome' field, specify what resolution you are seeking from MultiChoice Africa / DSTV, such as a refund, service restoration, or an apology.

7. Review before submission: Carefully review your complaint for clarity, accuracy, and completeness. Ensure all the information provided is correct and that your desired outcome is reasonable and clearly stated.

8. Submission process: After reviewing, click the 'Submit' button to file your complaint. Ensure that you have filled in all required fields and that your contact information is accurate for any follow-up.

9. Post-Submission Actions: After submitting your complaint, regularly check your account on ComplaintsBoard.com for any responses or updates. Be prepared to engage with any replies from MultiChoice Africa / DSTV or further inquiries from ComplaintsBoard.com to resolve your issue.

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Contact MultiChoice Africa / DSTV customer service

Phone numbers

+27 11 289 2222 +27 12 422 2222 More phone numbers

Website

www.multichoice.co.za

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Use this comments board to leave complaints and reviews about MultiChoice Africa / DSTV. Discuss the issues you have had with MultiChoice Africa / DSTV and work with their customer service team to find a resolution.