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MultiChoice Africa / DSTV
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www.multichoice.co.za
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1.1 2289 Reviews

MultiChoice Africa / DSTV Complaints Summary

50 Resolved
2239 Unresolved
Our verdict: If considering services from MultiChoice Africa / DSTV with a critical resolution rate, extra caution is advised. Examine detailed customer feedback to understand the severity and nature of unresolved issues. Be prepared for the possibility of unsatisfactory responses and have contingency plans, including seeking assistance from consumer advocacy groups if necessary.
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MultiChoice Africa / DSTV reviews & complaints 2289

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12:14 pm EDT
Resolved
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MultiChoice Africa / DSTV verminators

Discovery channel’s verminators – hard to swallow

Last night i saw an ad for a new up and coming program which will be featured on discovery channel’s “everyday heroes” stint.

Firstly i must say i am rather disgusted at discovery channel’s “show the people what they want” programming. i have always considered dc to be a learning channel, great for kids and adults alike – never a dull moment, and always something new to learn. not only about engineering, but animals and the environment alike. dc has always had my thumbs up, especially with children as they could learn from a very young age about the realities of global warming, exploitation of animals etc.

It seems now that dc has run out of things to air. on last night’s advertisement for verminators, the guy promptly tells the camera that “if it runs, flies or crawls, i kill it”… (big smile on the face “nogal”). i just want to know what this teaches our children?

When you think about it, yes, vermin do exist everywhere (once you can actually define the term “vermin”). the reason rats and mice appear to be “overcrowding” public areas, is probably because we have been killing off snakes who are their natural predators. rats and mice have become resilient and survive easily among humans, but their predators don’t, as they are often dangerous and fearsome.

Spiders are more often than not totally harmless to human beings as long as we don’t tamper with them. and in fact, only 4 species of spider in south africa are actually lethal. however, they do get into our homes and do pose a threat of a nasty bite to your toddlers. but have you ever stopped to ask yourself why they are not controlled in their numbers? probably because we have decided to remove trees and natural bush to build flats and houses. and so, there go the birds. the birds would happily have taken care of those 8-legged critters around our homes even before they get to crawl through a gap in your burglar-barred window.

And so discovery channel documents these so-called “everyday heroes” and puts them in a light that is deserved and good. why don’t we just wipe out everything that lives and breathes on the planet, excluding ourselves of course… then we need not worry anymore about phobias, germs, heebee-geebies, and the like.

When did we become such ruthless nancies?

I will certainly endeavor not to encourage any children i know to watch this program, or discovery for that matter. what a sad turn to a channel that used to be informative.

In utter disgust…
Vanessa massyn

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Thato Mokgatlhane
, US
Aug 19, 2015 7:40 am EDT

I have a problem with my account i once called and said on the credit berau it reflects that i owe r575 of which i just owe r128 i want to pay the due amount and closed the account because it really is giving my credit record a bad record after i pay the amount i owe please could you close my account completely i wont need it any time soon.Could you please send an update to the credit beru that i do not owe that amount because it is also calculated in my monthly expense it makes it seem as though i pay 575 monthly, my id no:[protected]

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Witchie
, ZA
May 30, 2011 11:38 am EDT

Is it not monopolising for only 1 company to offer a TV service? Please dont say they have competition in the form of SABC. SABC does not show the Formula 1 Grand Prix and other top sports events. We need another provider. Its like forced TV slavery. Its a frigging monopoly. The only way to stop DSTV from taking the mickey out of South Africans isto terminate their services. They really DO NOT care what you think. They only care about the money rolling in so as long as you paying... You set the standards, enjoy

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10:34 am EDT
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MultiChoice Africa / DSTV cost of dstv/repeats/lack of choice

Constant repeats on 5/6 of the DSTV channels (BBC food/Nat Geo/Discovery to mention a few).
DSTV is the most expensive satelitte in the world! - no competition.
Give subcribers the option to choose which channels they want and charge accordingly, that is all people are wanting. Why should we have to pay for channels we do not watch.

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Bert B
, ZA
Jan 26, 2012 5:37 pm EST
Verified customer This comment was posted by a verified customer. Learn more

I am paying a lot of money for a VERY BAD SERVICE. See picture attached of what I can see when watching a movie or the news.
Please can you help me, or at least pay my subscription fee back because it is not acceptable at all.
Regards
Bert Bekker

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DanR
, ZA
Feb 16, 2010 8:30 am EST

It was hard to break the DSTV habit, but I did. Life is so much better now.

I am investigating Free2View satellite tv.

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June Hewie
, ZA
Aug 19, 2009 7:12 am EDT

This complaint concerning the service & costs of DSTV are the complaint of the larger majority of subscribers, unfortunately though all the complaining falls on deaf ears - their service is pathetic & cost is astromonical compaired to the rest of the world.

Its time we had competition here in South Africa in all fields of business. These service providers with a monopoly know that the public just have to cough-up & pay while the gravy train eschelon keep rolling in the big bucks. What is our consumer coucil doing to help senior citizens & the rest of SA Public?

Step in & make yourself heard!
Thank you
VJH senior citizen Mpumalanga

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4:31 am EDT
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MultiChoice Africa / DSTV - account query

My account gets suspended every week because the February amount does not reflect on their side. To get the account re-installed I get charged R50. Every week I spend atleast R30 on phone calls trying in vain to sort this matter. I have faxed a dozen times the proof of payment but no one ever calls back- but the Customer Care personel always promise that...

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2:25 pm EDT
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MultiChoice Africa / DSTV repeats mm1 resolution home style discovery national geography channels

I suggest that Multichoice should change their name to multirepeat - you guys do not think the viewing of movies or programs through - I think you should plan the viewings more and get rid of repeats.

MM1 - Movie magic channel 1 is over sized all the time, who on earth is manning that channel - if any? Doesn't anybody know that this is a problem?
Home Style Discovery and national geography - First you guys annoy us with the most idiotic mobile ringtone ads - then you drive a viewer crazy by broadcasting the same ads from the relative channel respectively continuously - even advertising the program you are busy watching. Who came up with that idea? You will drive yourselves crazy watching the channels - I dare anyone to sit and watch the home channel the whole day or any other of the above mentioned channels without starting to lip sync with all the ads. Who came up with this idea - that person should be banned from adding anything "constructive" to our viewing plan.
Why is the HD decoder so expensive and why do you only get a HD decoder with PVR - you showcase everything at least 15 times a month - you don't need PVR because Multichoice has their own PVR. You should write a book: How to fool consumers into thinking they have amnesia and getting paid for it.
I think a lot of people are sick of your viewing planning and corners being cut - carry on and a lot of people will cut you out of their monthly expense. I'd rather do something else than feel like I do now.

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reynier
, ZA
Aug 05, 2017 12:41 pm EDT

I totally agree DSRT is making money out of us by repeating shows every day. it is ridiculous the way management is handling this matter. I will also not speak about the current tariffs that are also ridiculous i remember the day when MTN came out we did not hand these issues. I think i must totally cancel my account and go to show max or rather rent series at the video store. Multichoice is becoming part of the Guptas and the corrupt government. i am happy to see every day the same program even if they switch it over to another channel... The reality is we are paying for sh.t and no body is doing anything about it. Maybe DSTV runs out of ideas because they repeat their program. the UK and USA are better off than us. They say down with Zuma i think they must say down with DSTV

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3:59 am EST
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MultiChoice Africa / DSTV - reconnection fees

My decoder started being faulty early this year, i called multichoice and one of their agents told me to take it to my nearest multichoice. the person never told me i should ask for the decoder to be disconnected. i had to move from where i was staying so i did not take it in for repairs. in august i took it to multichoice and i was told they would replace...

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3:08 pm EST

MultiChoice Africa / DSTV repeats

You are absolutely taking the piss !.. your BBC repeats are bordering on criminal extortion !.. "4 brand new channels" ... [censored] !.. they are 90% all repeats from last year, last month, last week, yesteday and earlier today... .. you should be ashamed of yourselfs !... unless... its a cunning plan to get us all to un-subscibe and the head of DSTV programing is to be the new MD of the up-coming competition !, , , get a grip guys.. be honest with yourselfs and the people that pay your salarys... "US"... and give us some value for our money !

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Sherylozzy
, ZA
Apr 04, 2017 5:52 am EDT

Repeats repeats repeats advertising an all new Judge Judy but once again repeats repeats repeats

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Ja Mac Donald
, US
Oct 09, 2016 1:32 am EDT

if i agreed with all the above a trillion times it still would not be enough as to how i feel about dstv CRAP

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sloseby
, ZA
Jun 03, 2016 1:27 am EDT
Verified customer This comment was posted by a verified customer. Learn more

I have phoned them 3 times to confirm the cancellation of my connection, but they keep taking the amount of R920 off my account on the 1st of the
month. It has cost me two reversals of R25 each plus petrol to the bank and back of 10km each time.
I want compensation for this and I want hem to stop trying to steal from me when my connection is cancelled.

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Nelmari Jones
, US
Mar 04, 2016 4:26 am EST

Why do Dstv increase the monthly payment but every day they show the same program over and over again nothing new No new movies or Afrikaanse Flieks or something to enjoy its the same old stories over and over again I am really going to cancel Dstv this is ridiculous to pay so much money for dstv and that for the same things everyday no thanks. You don't give our customers something to lookout for or to be happy with so all I can say is you are going to lose a lot of clients at the end of the day because you don't make it worth it for us.

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Basic Food Trailers & Catering Equipment
, US
Nov 18, 2015 12:17 pm EST

DSTV is the only company that gets away with having a consumer pay 4/5 times a week, 8/20 times a month and 96+ times per year to consume (watch) the same movie - And no one does anything about it!
If we say watch the movie @ R30.00 each -
in one week to see the same movie will cost you R150.00
in one month to see the same movie will cost you R600.00
in one year to see the same movie will cost you R2, 880.00
So in essence we are paying about R2, 880.00 to see a movie on DSTV!

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nathan wanda
, UG
Aug 08, 2012 11:31 am EDT

While you welcome complaint, I would like to submit my complements for repeating some of the movies. In particular I like the movie in National geographical channel (260) entitled "DOWN TO THE EARTH'S CORE". In fact I would like to poses that movie. How do I go about getting a copy of that movie. If it is paying please let me know how much. Unfortunately I do not have HDPVR DECORDER

Bye NATHAN
natwolu@yahoo.co.uk

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oceans69
, ZA
Jun 30, 2011 8:35 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

just want to know why the same movies play over, over, over, over and over again.i sit done thinking this is going tobe a good movie make myself comfy only to find its something that was on 2 days ago.WHAT THE HELL IS GOING ON.is your playlist stuck on repeat or what!

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Leo Kritzinger
, ZA
May 11, 2011 3:58 am EDT

How come we can land a man on the moon -- but dstv can't get the volume levels of the different channels all at a 'normal' level? When you switch channels, the sound level on one just about blows your head off (I use headphones) or else it's down to a faint whisper. And then there's the ear-splitting blast when an ad is broadcast... Surely the technology exists to control sound levels at the broadcasting source?

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Jacques Grobler
, ZA
Mar 31, 2011 5:23 pm EDT

watching 2010 programs again in 2011...they don't seem to care or give a [censor]...they are just happy to take our money and think there's nothing any one can do ...well the new consumer act should have some grounds by which we can claim back our monthly subscription fee for lack of service delivery...alternatively..we can start a group on FB to boycott them till they give us new programs on a continuous basis...
the power is now in the hands of the consumer...so WAKE UP DStv and get with the program !

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Lyndelle
, ZA
Nov 26, 2010 12:08 pm EST

at first i loved DSTV but it is so tediuos now as it shows the same damn over and over yet our subscription will definitely increase, i find the movies boring now and repeated we pay a hell of a lot of money but to watch [censor]. might as well stick to SABC as the same [censor] shows there as well.

ComplaintsBoard
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2:47 am EDT

MultiChoice Africa / DSTV unauthorised reactivation of account

1.I requested my account, which has 3 decoders on it disconnected on 23/9/08 as i am unable to afford the service any longer.
2.The 3 decoders are in different locations, in different properties.
3. The account is in my name and deductions are from my bank account. 4. On 9/10/08, While enquiring about the refund due to me as per my discussion with call center agent Desiree on 23/9, I discovered the service had been reactivated.
4.Without my knowledge or notification in any form or manner, the service was reconnected simply by another party supplying my ID number.
In effect multichoice have allowed another person to incur costs on my behalf without my consent or without notifying me of a change.
I have not had a phone call returned from the corporate offices in JHB left yesterday and not received any satisfactory answers from call center agents Tebogo or Gabriel.
This is reckless behaviour with my money and I expect nothing less than what was indicated to me as a refund by Desiree when disconnected.

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kyazze Horrace
, UG
Nov 24, 2014 8:32 am EST

Am number one fun of the Bundesliga especially bayern but to my disappointment we are no longer watching live matches and the recorded are screened late in the night. we really pay a lot of money in terms of subscription lets know what is happening.

kyazzeh20@gmail.com

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j.b mabena
, ZA
Jun 02, 2010 7:47 am EDT

i want my dstv reconnected or reactiviated

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p.m ntabejane
, ZA
Jan 19, 2009 12:02 pm EST

I AM PAYING EVERY MONTH MY ACCOUNT BUT TO MY SURPRISED I WAS TREATED LIKE A BAD PERSON WHEN MY VIEW WAS DISCONNECTED EVEN WHEN I HAVE FAXED THROUGH MY PAYMENT SLIPS.

I'M SPENDING SUCH A LOT OF MONEY ON JUST A HOLD ON THE PHONE WHILE WAITING FOR A CAL TO BE ANSWERED. IF YOU DON'T PHONE ME BACK WITHIN 12 HOURS FROM NOW...

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12:00 am EDT

MultiChoice Africa / DSTV multichoice book send to wrong address

I've got 2 decoders - the 1 for my mom Mrs AS Moller (Mrs Y Bester REF [protected]) and other one for myself Mrs Y Kilian (REF [protected]. The last 3 months I've battled to get multi choice to send the books to the correct addresses. They suddenly decided to change the address for Y Bester Ref [protected] and send both books to P O Box 1234, Worcester.

Please amend urgently the address as follows :

Y Bester REF [protected]
c/0 Mrs AS Moller
8 Limousine Street
Groenleegte Landgoed
Noorder Paarl
7646

and the other one

Y Kilian REF [protected]
P O Box 1234
WORCESTER
6849

It causes us a lot of trouble if the books is not send out to the correct addresses. Please acknowledge receipt of my e-mail.

Regards

Yvonne Kilian
[protected]@secubond.co.za
Tel [protected]
Fax [protected]

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12:00 am EDT
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MultiChoice Africa / DSTV - Frustrated with multichoice customer service!

I have been so frustrated with the customer service at Multichoice, that I know revert to writing this down, as I cannot explain this issue one more time to someone who works shifts and finds it impossible to keep their word, and get back to me as they ALL promise. REF number: [protected] In March 2006, I disconnected my service with MultiChoice, as I moved...

Read full review of MultiChoice Africa / DSTV and 200 comments

MultiChoice Africa / DSTV In-depth Review

Overview:

MultiChoice Africa, the parent company of DSTV, is a leading provider of satellite television services in Africa. With a rich company background and extensive experience in the industry, they offer a wide range of services to cater to their target market.

Pricing and Packages:

MultiChoice Africa provides various subscription options to suit different needs and budgets. Their pricing structure is competitive, offering value for money with a range of packages to choose from.

Channel Selection:

With a diverse selection of channels, MultiChoice Africa offers a wide variety of local and international content. They also provide exclusive programming, ensuring a unique viewing experience for their customers.

Technology and Equipment:

MultiChoice Africa offers different set-top box options, including HD and Ultra HD capabilities. Their user-friendly interface makes it easy for customers to navigate and enjoy their viewing experience.

Customer Service:

MultiChoice Africa prioritizes accessibility and support channels for their customers. They strive to provide prompt response times and effective resolution of any issues that may arise.

Installation and Setup:

The installation process provided by MultiChoice Africa is seamless and hassle-free. They provide all the necessary equipment and ensure a user-friendly setup for their customers.

Reliability and Signal Quality:

MultiChoice Africa ensures strong signal strength and stability for uninterrupted viewing. While weather conditions may impact the signal, they strive to minimize downtime and outages.

Additional Features:

In addition to their regular programming, MultiChoice Africa offers catch-up and on-demand services, as well as interactive TV features. They also provide mobile and online streaming options for added convenience.

User Experience:

MultiChoice Africa focuses on providing a seamless user experience with easy navigation and a user-friendly interface. Their remote control functionality and personalization options enhance the viewing experience.

Competitor Comparison:

When compared to other service providers, MultiChoice Africa has its strengths and weaknesses. However, their unique selling points set them apart and make them a preferred choice for many customers.

Overall Satisfaction:

User reviews and ratings reflect the overall customer satisfaction with MultiChoice Africa. The majority of customers are highly satisfied and would recommend their services to others.

Conclusion:

In summary, MultiChoice Africa / DSTV offers a comprehensive satellite television service with a wide range of channels, competitive pricing, and excellent customer support. While there is room for improvement, their overall service and user experience make them a top choice for viewers in Africa.

How to file a complaint about MultiChoice Africa / DSTV?

1. Log in or create an account: Ensure you are logged in to your ComplaintsBoard.com account. If you do not have an account, please register by providing the necessary details to create one.

2. Navigating to the complaint form: Once logged in, locate the 'File a Complaint' button situated at the top right corner of the website and click on it to access the complaint form.

3. Writing the title: In the 'Complaint Title' field, concisely summarize the main issue you have encountered with MultiChoice Africa / DSTV. Make it specific and clear, for example, "Billing Error on DSTV Subscription."

4. Detailing the experience: In the complaint details section, provide a thorough description of your experience. Include key areas such as:

  • The nature of the problem with your MultiChoice Africa / DSTV service or product.
  • Any relevant dates and times when the issue occurred.
  • Details of any transactions, including subscription plans, payments, or refunds, and how they were affected by the issue.
  • Steps you have taken to resolve the problem, including any communication with MultiChoice Africa / DSTV customer service.
  • The company's response to your attempts to resolve the issue, if applicable.
  • The personal impact of the issue, such as inconvenience, financial loss, or disruption of service.

Be as detailed as possible to give a clear understanding of the situation and why it is problematic.

5. Attaching supporting documents: Attach any relevant documents that support your complaint, such as receipts, emails, or screenshots. Do not include sensitive personal information like your ID number or credit card details.

6. Filling optional fields: Use the 'Claimed Loss' field to state any financial losses you have incurred due to the issue. In the 'Desired Outcome' field, specify what resolution you are seeking from MultiChoice Africa / DSTV, such as a refund, service restoration, or an apology.

7. Review before submission: Carefully review your complaint for clarity, accuracy, and completeness. Ensure all the information provided is correct and that your desired outcome is reasonable and clearly stated.

8. Submission process: After reviewing, click the 'Submit' button to file your complaint. Ensure that you have filled in all required fields and that your contact information is accurate for any follow-up.

9. Post-Submission Actions: After submitting your complaint, regularly check your account on ComplaintsBoard.com for any responses or updates. Be prepared to engage with any replies from MultiChoice Africa / DSTV or further inquiries from ComplaintsBoard.com to resolve your issue.

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Contact MultiChoice Africa / DSTV customer service

Phone numbers

+27 11 289 2222 +27 12 422 2222 More phone numbers

Website

www.multichoice.co.za

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