DSL Extreme
reviews and complaints

So, I signed up for DSLExtreme a few months ago and I gotta say, it's been a real pain in the butt. At first, everything seemed fine and dandy. The internet was working, the speed was decent, and I was happy. But then, things started to go downhill.

First off, the customer service is terrible. I mean, really terrible. I've tried calling them multiple times and I either get put on hold for hours or the call just gets disconnected. And don't even get me started on their email support. It's like they don't even read the emails because I never get a helpful response.

But the real kicker came when my Outlook stopped working. I couldn't send or receive any emails and it kept saying that the problem was with DSLExtreme. So, I tried calling them and emailing them, but no luck. They were nowhere to be found.

Overall, I would not recommend DSLExtreme to anyone. The customer service is nonexistent and the internet is unreliable. Save yourself the headache and go with a different provider.

I gotta say, DSL Extreme is not the best internet company out there. My mom got hooked on them after hearing some radio guy talk them up, but turns out he was getting paid for it, so he wasn't exactly objective.

Anyway, my mom had nothing but trouble with her connection for two whole years. It was always going out, and she had to call customer service all the time to try and get it fixed. And then, when she finally decided to cancel, they went and charged her credit card for the modem she returned! Can you believe that?

It wasn't until she got the Better Business Bureau involved that they finally straightened things out. But honestly, I wouldn't recommend DSL Extreme to anyone. You get what you pay for, and in this case, cheap internet means really bad internet.

I've been a loyal customer of DSL Extreme since way back in 2001, and for the most part, I've been pretty happy with their service. But lately, I've been having some issues that have really been getting on my nerves.

You see, I recently switched over to another ISP that offered a bundled package deal, but I decided to keep using DSL Extreme's email service because I liked it so much. The email service is provided by a company called Zimbra, but unfortunately, Zimbra doesn't offer any direct support to DSL Extreme users. So if you have a problem, you have to go through DSL Extreme to get it fixed.

Anyway, a little while ago, Zimbra made some changes to their system, and suddenly my user interface became almost completely unusable. I couldn't access the Preferences tab, which is where you go to create or modify filters, and it was driving me crazy.

I tried calling DSL Extreme's support line to get some help, and after a long wait, I finally got through to a level 2 tech. But let me tell you, this guy was not very helpful. He told me that my issue wasn't affecting any other users, and then proceeded to talk down to me in a really rude and insulting way. I was so frustrated that I just hung up on him.

After that, I tried to follow up with DSL Extreme through their website, but I never got a response. It's like they just didn't care about my problem at all.

Overall, I'm really disappointed with the way DSL Extreme has been handling this situation. I've been a loyal customer for so long, and it feels like they just don't value my business anymore. I'm not sure what I'm going to do next, but I'm definitely considering switching to a different email provider.

I gotta say, I'm not too impressed with DSL Extreme. I mean, I had to wait on hold for over 30 minutes just to talk to tech support! And this is a tech company we're talking about here. It's pretty laughable if you ask me. And don't even get me started on the installation process. It took over two weeks! That was just a preview of the kind of service I was in for.

So, I'm paying $54 a month for 18mbps, but that's not the only thing that matters when it comes to streaming movies without any interruptions. You've also got to consider things like latency, packet loss, and jitter. But DSL Extreme seems to be ignoring all of that. They claim that they measured over 20mbps, but just the day before, when I was on the phone with tech support, we measured speeds of only 7mbps to a high of 11mbps. And the B line quality? Not great. The ping rates were between 80-100ms and the jitter was 10ms. All of that is pretty poor, especially considering that I'm paying for their top tier service.

So, I decided to cancel my service based on the poor and erratic service I was getting. But then they threatened me with an Early Termination Fee! Can you believe that? Luckily, I talked to a friend who's an attorney and he's going to write a letter for me. If you're having any issues with DSL Extreme, feel free to reach out to me. And if you're thinking about signing up with them, I'd suggest reading some of the hundreds of complaints online about this company.

This company is a complete disaster. I would give them a negative rating if I could. If you're looking for reliable internet service, stay far away from DSL Extreme. They are a complete waste of time and money.

The service is terrible, and the equipment they provide is substandard and overpriced. I've had to replace the gateway twice in the past eight months, and it's been nothing but trouble. The performance has been flaky at best, and I've had to call tech support multiple times just to get it to work.

Speaking of tech support, it's a complete nightmare. They don't seem to have any concept of time or urgency. I called yesterday to report a dead gateway, and nothing was done until I called again this morning. The scheduled service window was between 2pm-4pm, and it's now 5pm with no sign of a tech. I had to take time off work, and now I'm out of pocket for lost productivity.

Every time I call tech support, I'm on hold for what seems like hours. They have no idea when a tech will show up, or even if they will show up at all. It's a complete joke. They broke their promise to send a tech between 2pm-4pm, and now I'm left waiting with no idea when or if they will ever show up.

I'm beyond frustrated with this company. They have no concept of customer service or reliability. They should not be in business if they can't deliver on their promises. I've wasted hours of my time and money on this company, and I regret ever signing up with them.

In conclusion, if you're looking for reliable internet service, look elsewhere. DSL Extreme is a complete waste of time and money. Save yourself the headache and avoid them like the plague.

Ok, Last Oct. DSL Extreme charged me 63.00 instead of the normal 48.00 a month. They do this because they don't alert the customer of the end of contract, poor practice. So I called in Oct. 2020 and spoke with the Rep she told me and I quote, ":We'll take the 15.00 of your next billing. Well, it is almost a year later and they STILL did not do what they said they'd do.
So today I called today Aug 3rd around 2pm, I kept forgetting about this until I see my Bank Statement again thinking they would do what they said the would do. I did not know I was suppose to follow up to make sure they did what they said they will do. So I was connected with some Rep Named Ingrid, probably the WORST customer service Rep I have EVER encountered.
I explained the situation and she proceeds to ask me why I am calling almost a year later... Well, Hello I thought you would do what was told to me last Oct. She told me it's my fault they didn't do what they promised? The Rep was rude and just keep talking and would not get me to a supervisor I had to ask her to shush and let me speak, she refused she only got more combative. I was a customer service trainer and she is the worst, They are suppose to provide customer service not get combative. She told me I was being disrespectful? Because I am asking for the credit promised, and then says they will not do what they said they would do. SO here's my plan, I have several outlets for posting negative things of this nature and I plan to do so. I have referred several customers to DSL Extreme, but not any more. Since when is it the customers responsibility to monitor the claim that was made to me when I renewed. All this over the 15.00 credit promised, and horrible customer service from Ingrid, she should be fired or written up. She escalated the call and the anger by refusing to get me to a supervisor, the WORST CUSTOMER SERVICE EVER.. That will be the Title. And I may be looking for another service if they can't do what they said they would do. So they are not trustworthy and what ever they say their word means nothing? It's not the customers job to make sure they do their job..

And I am contacting the FTC in regard to the practice of Charging the customer more money after their contract ends in hopes the customer doesn't catch it. Poor practice, the customer should be notified before charging more. It's a deceptive practice at best!

I called to renew my contract, the customer service asked me if you upgrade you will have double speed just for paying $5 more. I repeated only $5? Yes "the agent said".
Next month I was charged $17 more when I called they gave more explanation like taxes and other charges. Do they charge tax only $12 every month Or just screw up the customer?
They break the contract and I asked to cancel the internet then they charged me $250. I have the email confirmation for monthly payment of $42.xx cent but they charged me $52.xx. I did send many emails and phone calls I got negative responses.
Now I don't know how to get my money back, please any advise!

I've been a customer of this company's for over 15 years, and until recently I've been for the most part entirely satisfied. Recently however I've been encountering radically degraded service often marked by repeated unkept promises to call back or to fix. (The promises to call back are upon my request quite specific [as: by 4pm]--but they're simply ignored.) Examples follow:

(a) Some time ago the company changed its server/Web mail to Zimbra. Amazingly, a given Zimbra filter will work only sometimes.

(b) The company also uses the blocking services of an outfit called Redcondor, which unaccountably will block *my own* outgoing messages, without my knowledge.

(c) Although Redcondor allows me to whitelist sending domains and URLs, it will not honor my whitelist!

(d) My Internet service has been for the last two weeks or more erratic, in that I will repeatedly get a "server not found" error (for all websites). If I keep trying I will eventually get service, but in the meantime I can't use the Internet.

I can't currently recommend DSL Extreme for anyone. I myself will be leaving as soon as a find a replacement.

I’ve been a dslextreme customer since 08 / 09 / 12 in both florida and michigan. I upgraded to dslextremes’ truestream on 03 / 02 / 15. Installation was done by at&t. No technical problems.

Dslextreme billing notified me that i was going to be charged $99. 90 if i did not return the old modem as it was their leased equipment. Their old modem is a d - link asdl single port promotional give away as an incentive to sign up for dslextreme services. I have the dslextreme email receipt documenting that fact. [$30. 00 modem rebate].

From 08 / 09 / 12 to 03 / 01 / 15 no mention, no documentation nor invoice for leased equipment!

The dslextreme d - link modem died sometime in 2013. I used an old at&t motorola modem as a replacement from wal - mart for $49. 88. [yes, i over paid. I was in a hurry]

Dslextreme billing charged me twice for march 2015. Once for their dsl high speed internet and once for truestream.

Dslextreme billing says my old dsl high speed internet is still active. I had canceled my at&t landline 2 hours after the truestream installation. The only reason for the upgrade to truestream was to ditch my at&t land line. Dslextreme handled the upgrade from beginning to end. At&t was the installation subcontractor only!

In summary, dslextreme billing fabricates fictitious billing notifications for nonexistent leased equipment. Double charges and refused to fix their billing errors. Dslextreme billing is either inept or criminal. Either is unacceptable!

I attempted to cancel automatic payment method charged to my visa. Not allowed by dslextremes’ terms of service. I have to cancel my visa and have it reissued by my bank.

“erwin aka [protected]@dslextreme.com “appears to be a developing sociopath and candace aka [protected]@dslextreme.com is just plain incompetent or following company policy. Neither of them is capable of calculating a pro rated billing period.

I have no problems with dslextreme service or support. It’s a shame the billing department screws up customer goodwill. I’ve had issues in the past when moving and upgrading. Support was great but billing always screwed it up. Nickel and dime crap but wrong, none the less. People who work in billing should be able to use a calculator, scratch pad or use their brains. Billing is not rocket science or quantum physics.

If dslextremes' management reads this post, i want an apology and erwin thoroughly chastised! [my first choice is to have erwin drawn and quartered. ] he really made me very angry! I’m the paying customer and you’re screwing with me? We all know what “bm” means, right?

Dslextreme is not authorized to charge my visa without my express consent

Never give dslextreme your credit card information for automatic payments!

Signed up because I was told by Diane DSLextream's customer service rep over the phone that I can upgrade the speed when a faster speed was available in my area. After only 1 months of service (painfully slow service form DSLextreams 3mb plan, I couldn't load Netflix and a lot of outages also), there was a faster 6mb plan available for my area.

I called back and spoke to maria, she told me the cost is now $29.99 (plus an EXTRA $2.98 EVERY month for fees, PS read the fine print) instead of the original $19.99!?!?!

When I asked why maria said, she said and I quote, "Sorry, you should of read the FINE print, it states that once you sign up you can not upgrade at the $19.99 price!"

When I said I was told I could by the last CSR she said the FINE print blah blah blah.

I ask to speak to a supervisor and she said, "Good luck." Then came back and said her supervisor is busy and can call me back LATE, after 5pm today or MAYBE tomorrow.

I guess once I am under a 1 year contract (must pay full amount if i want out) there's not urgency in speaking to me.

So to recap, they lied to get me signed up, they have "extremely" slow speeds (you CANNOT watch netflix without stoppage every now and then with 3mb/s plan), then raised the prices on me, then don't want to talk to me anymore.

I am going to post this in every web board and review sites on the net!

Been with DSL Extreme for over 6 years.
Their MODEM died in 2009. Tech said to go get another one. Bought one at Best Buy. Did not tell me to do anything with the old one.

History of frustration:
Series of outtages through the years. No compensation. Tickets to justify
Actually gave over 5 referrals in the beginning.
Tech support has no idea what is going on(I run a tech company - I was telling them what the issues was - "just like last time, like last ticket" - sure enough, it was.

We finally get off of DSL extreme and now they want us to ship back a modem we had no idea that it was supposed to be shipped back back in 2009 or charge us.

Their back end sales/billing has no idea what their front end is doing and trying to squeeze every bit out of client.

Opening up more complaints.

You rarely see a company go to hell this predictably. It would seem they are just sucking as much money as they can out of the company while simultaneously reducing costs by cutting services and providing e-mail for which they pay little, if anything.

Their tech support is offshore somewhere - if their canned responses don't work, they just disconnect. Yes, everything's YOUR fault. Some time ago they turned their e-mail over to Google. Everybody else gets free gmail, but we DSL Extreme parishoners get to pay for flaky service and LONG sign-in times. The phone lines belong to AT&T, so there's another level of unreliability. Just what do these people DO for $25 a month? They certainly don't answer e-mails. Today's latest outrage: on 14 June 2012, you had to agree to Google's brand new, improved terms of service to use your e-mail. These new terms allow them to read and use your e-mail any way they wish. Nope. I'm now shopping for a new ISP in Newark and Santa Rosa. Unfortunately, AT&T and Comcast are also very disagreeable options.

And yes, I will absolutely send back their obsolete DSL modems with tracking numbers.

Sadly, this company is seriously tarnishing the credibility of Leo LaPorte, a person for whom I once had respect. Don't pimp for these guys with your own voice, Leo.

I stopped DSL Extreme service almost three years ago (June 2009). Today (April 16, 2012) I received a collection notice for $16.64. I have not heard from DSL Extreme since I discontinued service and moved 20 miles away. I loved my DSL Extreme service. The tech support was local and even educational. But this strange occurrence truly has me scratching my head. They couldn't even send me a bill -- I am sure I paid everything I owed them anyway -- and now three years later I get this rude experience as a thank you for being a loyal customer for 10+ years.

We had registered our domain name with DSLExtreme. Paid for many years in advance. We physically moved our business and cancelled internet services with DSLExtreme, however our domain name was still paid up for more than 3 years. 2 days before the domain service ends we are trying to get a transfer code to move domain service to another company. DSLExtreme wastes more than 7 hours of my time on various phone calls, never once can I speak to anyone actually in a Domain Department. First they tell me that we cancelled the domain name back in 2008 (when we stopped internet service with them). I explain that they still hold the domain name as their reminder email about renewal being necessary shows. After 7 hours, still no transfer code -- not even the billing department can actually call and speak with someone in their domain department. But apparently I can renew with them, I just can't transfer to another company HOSTAGE SITUATION. RUN RUN RUN AWAY FROM THIS COMPANY AS FAST AS YOU CAN

no direct line to usa technicial support. All initial communication is to the philippines, were the english language is not very well understood or communicated to their customers. This company
says they are in Chatsworth California. However you can not visit their office. Very bad customer
support. They make up their own rules. Told me i could transfer phone number with out renewing
contract, then they changed their mind. Told me i would not have to pay for a new modem that
was also a lie.

Everyone else in the known Universe gets gmail for free. As part of my $32 monthly DSLExtreme bill for just one account (I have two), I get Google mail, too. But I pay for the gmail - DSLExtreme turned over all their webmail to Google a couple of years ago. Very soon, DSLExtreme is going to force me into their NEW LOOK. The new look does not include better service, and the new look stinks; it just makes things harder to find. There was no reason for a new look. Why didn't they spend software development time improving the service? It now takes a full minute to load into my e-mail and over 2 minutes to send a simple text e-mail - if I'm lucky. I'm competing for inadequate Google mail server bandwidth with everybody who has a FREE gmail account, and that includes SPAMMERS and PHISHERS. My DSLExtreme webmail sucks because the people sending out millions of fake gambling spams are more important than paying customers. DSLExtreme never answers support questions related to this poor performance. Luckily for them, I detest AT&T and Comcast even more. What to do?

I am trying to disconnect from their service as I am moving out of state & they do not provide service to this area. I faxed in the requset to disconnect on 10/28/11 & as of today 11/08/11 I am still connected. I decided to file a complaint with the FCC at FCC.gov After speaking with an FCC representative at [protected] she guided me through the complaint process. DSL extreme has some of the worst customer service & their speeds are rather slow. I would think twice before having them be my ISP

I have complied with all necessary requirements to disconnect with dsl extreme . they keep telling me i am disconnected but that is ONLY administratively! the internet line connection is Still connected, which seems their intention to aggravate customers leaving and to aim them to possibly renew membership. i have a neighbor having difficulty with them from not being able to set up disconnect altogether, trickily causing her to renew for another year. i cannot install my dsl verizon modem until the dsl extreme Line is disconnected. i keep being told within one hour it will be disconnected. i have one month to return the modem without a $90. charge from dsl extreme which i will hold out until the disconnect happens to Know when it no longer connects and to have internet access. Or finally will send in, in time. ofcourse with a ups receipt.

this is completely unethical on their part and they keep telling me it's handled and they will confirm with a personal call which i have not received.
Please help with any suggestions.

I don’t normally write complaints in a web site but my experience with DSL Extreme has been very frustrating to say the least. FIRST AND ABOVE ALL I WOULD SAY DO NOT USE THEIR SERVICE BECAUSE THEY HAVE NONE! Now read below if you want more of why…. It started right at the beginning DSL Extreme put in an order to take over my line on the Thursday just before a long holiday weekend. Needless to say I was unable to talk to my son thousands of miles away for the holiday and was very saddened.

From there it have been a customer service nightmare. I would be working and mostly in the evening my internet would suddenly slow down. I am paying for 3000kb down and 512kb up it would drop to such a low rate my Explorer would time out so I down loaded Google Chrome it happened with that browser as well. When I would call their customer service they would ask me to do the usual turn everything off and start it all back up modem first. Magic its all better but they could not ever tell me what was going wrong.

I tried using their online help but my connection was so slow that it would time out and they would close the help ticket saying the customer disconnected ….. DUH!

The topper was when I called up the company and asked to talk to a manager about tracking my service so maybe they could find out why this happens almost always at night. The young girl CS rep told me they had no managers on duty at night. I told her I wanted to be called the next day to discuss the problem and gave her my cell phone number to be sure I would talk to someone. Surprise I never got called. So I went looking as to how I could send them an email and found their customer service address on their home page. I drafted a letter and pasted it into the box and sent if off expressing my dissatisfaction with their service. Amazingly I NEVER received even a confirmation of my email let alone an return.
A week has past the internet was working fairly well until tonight then it froze up to the point when I finally got test results from DSL Extreme’s speed test site my down load speed was 21kb down and 420kb up. I called told the c/s rep I wanted to talk to a manager he insisted on trying to get me to reboot everything I said I wanted to talk to a manager. I was placed on hold when he returned he acted as if a manager was joining us but never did. So back on hold again while he tracked one down. I waited and waited finally he came back online and said to me sir did you know your payment is late? I asked him if that was why my internet was slow (mind you my payment was 3 days lat 2 of which were a weekend) he answered yes. I asked him again Eddy are you saying your slowing my internet service because my payment is 3 days late? He stammered and tried to change the subject again I asked and again he dodged the question finally I asked him a third time and his answer was “yes”. I said now I really need to talk to a manager once again I was placed on hold then n then off then on again then I returned to the iterance que and was told how important to them I was. Then music again and I was told how important I was to them then music this went on three or four more times then the music stopped the line is still open as I type 1 hour 13 min 39seconds I don’t think their coming back….. I just hung up. Now as bad as ATT was I guess I am going back to them, at least I never lost the speed just would go off line now and then I prefer off line, to timing out I think….. So if you choose DSL Extreme I hope you like hold music…

I ordered DSLXtreme on the word of Leo Laporte. He's a popular Tech advice guy. I started my order in January of 2010. On the initial call I was quoted speeds up to 6mbps and told that it would be 5 -7 business days. When a week had pasted while I was still awaiting an active line they called back and said that only 1.5 mbps was available in my area. Out of frustration I cancelled the order. I searched for another provider but in this area it's only DSLXtreme and AT&T. At&t would only provide a 786 mbps line so I had to go back to DSLXtreme. That was well over a month ago and I have yet to get an active line even though I've requested service again. I'm told day after day that it's an "error code 50" and and that AT&T is holding everything up. As an AT&T phone customer I called and asked what the hang up was - they stated that since I was not a DSL customer of theirs their was nothing they could do, but the tech said an "error code 50" should take no more than a few days at best. Feeling swindled I called DSLXtreme and asked what the deal was. I was transferred and hung up on, I was told "we'll e-mail you with a due date" (nice how do I check my e-mail with no service?) and essentially treated like I was nothing more than a burden to them. If I had another option I would jump in a second. Cox internet is coming to this area due to me, but that's going to be a little while.
I can not and will not suggest DSLXtreme or AT&T for any services period. Stay as far away from these companies as possible and if you have stock - sell it.

Found DSL EXTREME online when looking at the most cost effective service which at the time it was. Had the service for a year and it actually worked. About 5 months ago I was fortunate enough to find a home for myself and my children. When I moved in, I tried connecting the modem to use the internet. Found out that there were no services available in the city that I now am in. Contacted and spoke with the manager about canceling my services. He said that he could not do that and I have the option in either paying out the remainder of my contract which was another 5 months or be charged a cancellation fee. Let him know that I felt that it was ridiculous that I had to pay out my contract eventhough they were not able to provide me a service. He proceeded to read what was on the contract. Nevertheless, I was very upset at this since I felt as a consumer, I was being taken advantaged of. I understand that I was in a contract, however, there should be some way for the manager to take it case by case. In this situation, it was not my choice to sign up for new internet services that actually worked in my area on top of having to pay for additional services, at DSL EXTREME that I couldn't even use. It is ridiculous! Once I hung up with them, I emailed the Consumer Affairs about this complaint in which I was redirected to the Attorney General in charge of Utilities. To make matters worse, I tried calling customer service today and she is telling me that I need to either email, fax or write them to cancel. Can they make it more difficult for consumers like me to cancel. Needless to say, I am extremely upset and disappointed in how I was addressed when trying to cancel services that I do not need. I plan on taking them to small claims court. I am also going to use the complaints on this site as proof that it is not only happening to me. Thank you all for taking the time to hear my case before it goes to court. Companies need to always do what is in the best interest of their consumers to avoid their day in court!

If you sign up...eventually...YOU'LL REGRET IT!

So...after hearing a radio tech person tout how this is the greatest company in the world, I signed up both my mother and mother-in-law for service.

At first, no problems, although the speed was NOWHERE near what they advertise. The problems came after several months. Both my mother and mother-in-law started having severe speed issues. We're talking WORSE than dial-up. Speed tests consistently proved this. Tech support is beyond awful. First, they tell you it's your computer. Then, it's a problem with the modem, (and they make you pay for another one). Next, it's a problem with the phone lines, etc...etc...etc.

The bottom line is that for two separate accounts, (both with identical problems although they were in different cities) we had to put up with it, or pay the $250 cancellation fee.

Enter the mess that cancelling the service became. Once the contract ran out on both, I tried to cancel via their live chat. Nope...you have to call them, where they repeatedly try to get you to renew. I then told then I already had another isp, and cancel it immediately. Nope. They said cancelling it could take up to 30 days, and in the meantime, you are being charged. They also, (over the phone) tell me to send the modem back immediately, or they will charge $99 each. OK, I hustle to the Post Office and send them back the same day, (I have two witnesses by the way).

11 days later, I get an email saying suggesting that I send the modem back with a tracking number. Huh? I already sent it back, and haven't heard anything from them after 6 months, so figure everything is fine. No new charges on my credit card, so they must have received it.

Nope...for BOTH modems, they claim they never received them, and all of a sudden there are now bill collector calls like crazy. This is after not hearing a peep out of them for 6 months. We ended up having to pay for the two modems, which we did not have, and according to them, were "defective".

I now have signed up for a different isp, same phone lines, same computers, and absolutely no problems at all.

None of their so called "contract clauses" was explained when I signed up, or I would not have. This is a deceptive, devious company, and shame on the radio station dj who keeps encouraging people to sign up with them.

1. When you sign up, they do NOT explain that you don't get a free modem, you are leasing it, (advertising says it's free)
2. When you sign up, they do NOT explain the fine print. You find out about that when you try to cancel.
3. The internet they provide on their lower priced package is NOT high speed. Speed tests for two different residences in two different cities showed it's worse than dial-up. Multiple people have reported this.
4. When you cancel they do NOT explain that you have to get a tracking number, otherwise when you send in your modem, they'll pretend they didn't receive it, and will charge you $99

I suggest that anyone who has problems like this report them to the Better Business Bureau, and contact that radio station telling them what your experience was. It's the only way to stop these jerks from ripping people off.

I went online to "inquire" about switching from high speed cable to DSLextreme that is advertised by tech guru Leo Laporte for DSL for 14.99 a month. I was advised by DSLextreme that their service was not available in my area and also that the former resident shows up having not cancelled their Verizon Fios service. I was happy to then stay with Time Warner & so we did. 2 months later I got a "welcome" email from DSLextreme saying that I now have service and that to cancel service with them I had to pay the "early termination" fee of $250.00-WHAT?
So I have saved all my emails from & to them, made records of who I spoke with but "their records" don't show that I cancelled. So I am the better record keeper. This past weekend I see amounts from DSLextreme on my bank account in several small amounts, not the threatened $250.00-why did they do this? BofA advised me that the EXACT amount is what they are looking for to Stop Payment. So now I have filed a claim with my bank and have closed that account to avoid being charged for services I NEVER authorized! Not only is this a fraudulent company but they use tactics that are predatory and I have the email correspondence history to prove that they want to force their service on me at the higher rate. They do not have my voice recorded authorizing this amount (why would I choose a more expensive service than my current cable anyway, who does that) and who can go 2 months with NO INTERNET at all which is unheard of?

I moved in mid April, 2009, and went to dslextreme.com to move my service from my old address. Website said that their service was available at my new address. When I called for further information, I was told that they couldn't give me service at my new address and that I had to call Verizon. Didn't want to call Verizon - I hate Verizon. They told me that was my only option. Called Verizon, they confirmed that I couldn't get DSL at my new address because prior occupants had Fios installed. Signed up with Verizon since DSL extreme didn't offer fiber optic. Called DSL Extreme back to let them know that I did what they recommended. I was then told that since I canceled my contract with them, I had to pay the contract! Seriously? I wanted their service - they said they couldn't provide service. Didn't they cancel the contract? Now they have charged my bank account $253.69. They keep insisting that I canceled the contract. I don't think so!