DSL Extreme / Terrible service!
DSLextreme has TERRIBLE customer service! I was a customer for several years and suddenly found myself without internet service. I called DSLextreme's technical support number and after a looong wait on hold was finally told that I needed to have a re-connect order submitted. What the technician failed to mention was that he couldn't submit a re-connect order, only billing could so I was without internet service for several more days until I called back and was told that only billing could help me. So I called billing and: was endlessly put on hold, transferred from one person to another having to explain my problem every time, hung up on, told "I'll be right back" only to be placed back into the, "Your call is very important to us..." limbo for (no exaggeration) 25 minutes! When I finally reached a supervisor and explained to her what I had been through, her answer: "Sorry, that's just the way it is." I asked her if I was going to be charged for the now 2 weeks I had been without internet service and of course was told that, yes I was still paying for non-existing service. The final straw was when I told the supervisor to cancel my account and was told that she was not able to do that, I had to send a letter or cancel via my non-working internet service. Do yourself a favor and STAY AWAY from Dslextreme!!!
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