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DSL Extreme / billing customer service

Los Angeles, CA, United States

I stopped DSL Extreme service almost three years ago (June 2009). Today (April 16, 2012) I received a collection notice for $16.64. I have not heard from DSL Extreme since I discontinued service and moved 20 miles away. I loved my DSL Extreme service. The tech support was local and even educational. But this strange occurrence truly has me scratching my head. They couldn't even send me a bill -- I am sure I paid everything I owed them anyway -- and now three years later I get this rude experience as a thank you for being a loyal customer for 10+ years.

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