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DS Constructions Concessionaire / Mis-management

1 India Review updated:
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I am Amol, Finance manager at a MNC based in Gurgaon. I am a regular commuter from Delhi to Gurgaon. My complaint is regarding the mis-management of Delhi-Gurgaon Expressway which is becoming worse day by day after the initial well targeted efforts to move people towards Tag and also marshals ensuring compliance with the lane rules.

1) Inefficient handling of the tag routes is testing the patience of the tag owners like me as non-tagged vehicles frequently gate-crash into the tag lanes causing delays because of the time taken to accept cash. Adding to the misery, the authorities appear willing to the violation that takes place even though it disadvantages those who have opted for tag schemes. There should be some system of punishing or fining such people who enter the tag lane without having tags.

2) Lane mismanagement- This is clearly a problem which is escalating day by day as there is no efficient lane management. The barriers in the lane are not properly configured allowing two vehicles at a time to enter as a result vehicles scramble for space trying to reach the toll point by overtaking other vehicles, at time resorting to dangerous driving (specially the commercial cabs). It has definitely lead to a very unpleasurable and 'full of chaos' waiting time at the toll plaza. Very less seems to be done by the officials/mash alls, who witness this ordeals of the commuters, everyday.

I have already written to the concerned authorities requesting action on this.

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  • Su
      18th of Jul, 2008
    0 Votes

    I totally agree ia m looking for senior excutives email id for this company which is just running the business no commnuity services and no reponsiblity toward the community.

  • Ni
      23rd of Oct, 2008
    0 Votes

    DS Constructions is the ultimate profit earner in this.

    Because of their mismanagement of Tag gates at the Toll Plaza, the average halt time per car is arount 10-15 minutes. With the Tag Owners waiting in the right lanes for 15 minutes with the car engines running and fuel burning, please calculate the cost of the fuel being wasted.

    I am surprised to see even the Govt not paying any attention to this. This fuel being wasted is the burden on the commuters and the Govt (as Govt claims to be subsidising the fuel) which ultimately hits all the tax payers. Lets not even talk about the wastage of the natural resourses as I don't think DS Constructions or the Govt is bothered about it.

    Simple maths is that it costs the daily commuters the Daily Toll + cost of fuel wasted which is another 15-20 rupees + harrassment.

    Why can't the Traffic Police who stands idle there give tickets to the offenders for entering the wrong lanes?

    Why can DS Constructions charge a penalty of Rs. 25 per gate crashing?

    At the first place, Why do they except cash in the Tag lanes?

    That remindes, do the Tag Owners fall under the definition os Consumers?

  • Po
      8th of Mar, 2009
    0 Votes

    DS Constructions service is very pathetic. Near ambience mall, most of the time after 8pm TAG tolls lanes are closed and there is heavy traffic in just 2 open TAG lanes. Whats the point of paying so much and still be in traffic jam there for atleast 20 min. TAG lanes accept cash which causes more inconvenience. The traffic people standing there just talk and while away their time and does not manage traffic.

  • An
      17th of May, 2009
    0 Votes

    This is true, even when there are posters which say that voilaters will be fined, still commuters with no tag enter the 'Tag only' lanes and delay genuine commuters.

    The officials cannot stay silent on this issue any more.

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