I've been going to Village Cleaners, near the Clock Tower in Herndon, VA, for years and I have never had a problem. They were never friendly, but they got the job done and I was happy. This changed once they completely ruined my wife's dress. When I brought the ruined dress to their attention they said it wasn't their fault even though they managed to rip the dress and burn it. First they said it was my fault, then they blamed the dress designer, and finally they said that they are not responsible for destroyed articles of clothing. I'd highly recommend using a different cleaners.