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DriveTime Automotive Group / service, car repairs etc

Madison, TN, United States Review updated:

They seemed really nice and helpfuI. They Told me that all there car were inspected I should have ni problems with the car. I explained I didn't want warranty. So I purchased my car April 14th 2018. Dodge avenger 2013. When we were going over lights and etc if the car nothing came . However the says that he had to charge the battery I asked was the battery bad he said no it just needed a little juice. When I drive the car home my car jerked. I thought maybe it is the traction of the vehicle due the heavy rain. And some rattling cpuld ne heard nut it was light until the defrost was turned on.Mind you I love 1 hour away from drivetime. Got to clarksville Tennessee and the oil message comes up change oil. Mind you this hadnt came up about 30 minutes prior.So does the engine light ? This was on a Saturday. Come sunday I drive the intermittently jerks still. This is a dry day. So I call and ask when did my 5 days start and the issues I was having and that I had the car looked over and was told it may be the transmission and also there were some viable leakage of antifreeze. And a pool of it was sitting by the engine. They told me to bring the car so one if the in networks could look at. I get all the way down there, the first place they send me too could check the trans. The next place was booked out 5 days. What ticked me off I was just getting off work. I had to drive a hour and called half way there asking about coming another day because I didn't I would make it time due to traffic I expected from the conversation that everyone was on the same page as to what needed to be done. Not at all! So they tell after the other place was booked out the next 5days that I could have found a place closer to home. I am irked at thos wasted gas time etc. So I call silvercrest to find out my options I was eligible for the 40 for 40. I got to choose where my car would go for diagnostics. So in doing that I got in to Sisk on my 4th day a thursday. ((Mind you it is a 5 day worry free, smh the lies.)) Sisk did the inspection to find that the hoses were so tight the antifreeze was spilling back out to the engine. They couldn't complete the full diag. Do to this because they said that it could cause may damage if not harm. I am frantic because this is my 4th day we really don't know all of what's wrong that would need to be fixed 1st. Sisk deemed it not driveable. So I called I speak to the Mgt. John . I explain to him about what was going on. At this point I am not upset with anyone more wanting a fair solution. He says bring the car back. Now I have a child single mom there is noway I am going to drive the car a 1 hour away to take it back I ask politely about possible extension of my 5 day warranty as promised intially. He raises his voice and says no just bring the car. Now I am irritated and mad, I said did you not hear what I said they the car isn't driveable.and they can't complete the diag. Due to this the mechanic doesn't feel comfortable driving the car. He yelled did you not hear what I said. From I yelled back in disbelief I being spoke to like this and the lack concern for my families well being. I asked for his manager he said sorry I am the manager (*sarcastically) . I hung called the other drive time got customer relations and filed a complaint. Then to be disappointed there was no such then a m extension due circumstances for the worry free policy. They gave me to that Saturday. My deposit for the car would be paper and be return via mail 7-10 days. I needed a car which what was frustrating me. So got the approval to get the leak fixed. The then wss to be found to have a gasket leak, motor mount issues. The car has been in the shop two weeks. They want their payment on the 12th however today I have to take it back to the shop the engine light still shows and it leaking something else.To add insult to injury I have accumulated @500+ in rental fees they finally say they might credit 5days of the rental no more than that I am livid. The car will be a month I only have had bbbit in my immediate possession 5 days if that out of the entire month. I would have been better off renting to own through enterprise. Drivetime is the biggest buy here over priced low class in customer relations I have come across. Oh yeah and they try to come repossess my car on the 5th day while i tried to make a decision to keep or get my money which also hinder the process the only way I found out is sisk called me not drivetime. Smh

La
May 04, 2018
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Comments

  • Sd
      May 29, 2019

    I had my car for less than a month, My first issue was two days after i got the car my fuel pump and battery went while i was driving down the street. A week later my service engine light came on, I'm having the worst time getting it checked out. The warranty company requires you to leave the car at the shop until they give the authorization to look at it which is not good for me because I actually have a job that 's not on the bus route.

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