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2.3 3 Reviews

DriverAgent.com Complaints Summary

1 Resolved
2 Unresolved
Our verdict: Engaging with DriverAgent.com, which has a below-average resolution rate, demands caution. Thoroughly assess their service reviews and explore how they handle unresolved complaints. If you encounter issues, document your experiences meticulously and be persistent in seeking resolutions.
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DriverAgent.com reviews & complaints 3

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Q
2:52 pm EDT

DriverAgent.com careem driver

Dear Concern,
Please find the attached photos and trace this driver they accept my ride after that he will not agree to go ... and misbehave with me, "Jo Karna Hai Karlo Ap". He told me to cancel the ride I said why should i. You have issue to travel Gulshan-e-Hadeed so you can cancel the ride so after 30 or 20 mints ride will cancel. Take some strict action and let me know which action occurs. One more think he wasn't at my location and from careem app showing Captain arrived. At the same time my friend also booking 5 times no driver will agree to go Gulshan-e-Hadeed from Malir Model Colony my friend received one msg from careem is also attached for the reference please look into this matter and let me know.

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C
4:42 pm EDT

DriverAgent.com charge too high

date of incident: 6/29/2018
plate number: VQ6574
I pin a wrong location accidentally then I ask him if he can cancel it, he said no since he already drop off and if he did I still need to pay 245 pesos and just book another grab. I ask him just cancel it then I'll check the fare for my correct location and he insist that I should not book another one since a different driver will get it. So all in all I paid him 245 and 337 pesos = 582 pesos. I gave him 590 and didn't give a change since he said he has no coins. And i think its not right since he cancelled the wrong pin and didn't push through to book my correct location.

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J
9:46 am EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

DriverAgent.com Bad Product & Service

Hi,

I was trying to reinstall the operating system on my computer. DriverAgent.com preyed upon my frustration at finding drivers for my operating system. They said that they had the drivers I needed after running a scan on my computer. When I paid they forced me to buy other products that I did not want. Should have been a sign. I was happy to spend the money to get my computer working. However, once I had paid and downloaded the drivers that they suggested, it turns out that the drivers were not even close to what I needed.

I promptly emailed asking for a refund. They stalled by sending unhelpful emails back and forth. Finally they gave me a link to their "refund" form. I filled out the form and did not hear anything for a month. When I sent an email asking what happened, they said I filled the form out wrong and gave me the text that I had entered on the form. If I had filled the form out wrong, why didn't they respond right away. More useless emails back and forth.

I finally disputed the charge with my credit card company. The money was sucked out of their account right back onto my credit card. No questions asked.

It's tempting to use their service when you are having computer problems but they are just preying on your weakness.

DO NOT USE DriverAgent.com

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M
M
man123456
, US
Apr 12, 2016 4:08 am EDT

Yea, Driver Agent is a scam, downloaded and installed it{free} it said that I needed 26driver updates, but after payiny for Driver agent
it said that I only needed 1 driver update
sent email to driver support all they did was j**k me around, withy al kind of bull ### answers
told them I wanted a refund got a email from them to day said"NO REFUND"
what a ### deal the Driver Agent is NEVER BUY DRIVER AGENT

M
M
mrdcoe
, MX
Jul 24, 2009 5:09 pm EDT

I have been with DriverAgent for several years now. Today my service was cut off and I was given the following explanation why! Very simple! They never ever had a contract that offered unlimited downloads. They have only ever offered UNLIMITED DOWNLOADS FOR ONLY 10 (TEN) COMPUTERS over and over. It is that they just now started enforcing their policy. I have gotten away with stealing for the past several years! (You now buy a two year contract of UNLIMITED DOWNLOADS...BUT ONLY FOR 10 COMPUTERS FOR THE TWO YEARS!)
Without saying they are lieing to me now, then they lied to me when they first sold me the services. I am confused as to which lie from DriverAgent is the real lie and which lie is the false lie.
When I asked to review my original contract with them. They were very courteous. They were happy to review my agreement as soon as I sent them my copy!

Summary...Good company at first and now just another Internet rip off. The other comment is right about the driver matches...They are worth nothing anymore AND EVEN WORSE... IT IS VERY DIFFICULT TO GET THE VISTA DRIVERS OUT OF MY XP INSTALLATIONS. Their scan cannot tell the difference and you have the problems.

David Coe

J
J
jonathan
st. louis, US
May 24, 2009 9:15 pm EDT

There are so many driver update programs out there. Most of them are like Driver Agent -- they offer a free scan and then ask you to pay to download the files. You don't know what you're really getting before you buy the product. Of the dozens you see advertised, there are only two that are actually free to download the updates: drivermax and radarsync. Of these, drivermax is better for backup, radarsync is more solid for update (updates apps too). Stick with the free products and don't waste your money next time.

D
D
DriverAgent Support
North Andover, US
May 21, 2009 2:30 pm EDT

Mr. Richardson contacted Driver Agent claiming that he downloaded a driver...installed it, and it still showed up as bad on our driver scan. We explained to him that the reason that iwas not showing as good was because the driver did not install. We gave him step by step installation instructions via email. He refused to follow the instructions, claiming that the problem was NOT the instructions. He said that the problem was the recommended driver was incorrect. We checked into this and found it to be the correct driver. We told Mr. Richardson that he could call and have one of our technicians walk him through the procedure, he again refused.

We determined that the problem was not with our service and we made every attempt to rectify the situation, but Mr. Richardson refused to follow our instructions. He gave us no choice but to deny the refund. As of today, 5/21, Mr. Richardson's claims of a chargeback are false. No chargeback has been filed on his account.

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