Unbelievble. I read this quote on the pctools forum of why they are doing this:
achen (4.11.07) "In the past, we have found that it was time consuming and cumbersome for some customers to have to manually renew their subscriptions. As a result, we decided to come up with a procedure that would alleviate the manual process."
What a crock!
I had success in getting my money refunded and account cancelled by following these steps:
Panirud (10/26/08) "...call toll free in the USA @ 1 800-406-4966 between the hours of 8am to 7pm Monday to Friday, and 9am to 5pm Saturday to Sunday USA Central Time. Additionally, if calling outside of the USA, please call +49.221.31088.30"
You will need your Credit Card number that was billed and the posting date.