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[Resolved] Dri Avast Software / unauthorized card charge

On January 16th, 2018 my MasterCard at Nordea Bank Sweden with the last digits ...4124 has been debited with the amount 449 SEK. The receiver is DRI AVAST Software, and the reference of the payment is: "avast com ord".

I have a valid Avast Internet Security with expiration date 10/2/2019 so I neither had any need to extend my Avast license nor I had definitely authorized the above transaction.

I request return of 449 SEK to my MasterCard as the above withdrawal caused the debit on my credit account.

Best regards,
Barbara Strandberg

  • Resolution statement

    Customer care service did everything in their power to resolve this complaint. All attempts to contact the complainant have failed. Therefore, this complaint has been annulled and must not be considered where image of the company in question and it's services are concerned.

  • Avast Software Customer Care's Response, Jan 29, 2018

    You should contact Avast directly at https://support.avast.com/en-ww/contact/sales_refund

Ba
Jan 20, 2018

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