Menu
D.R. Horton Customer Service Phone, Email, Contacts

D.R. Horton
reviews & complaints

www.drhorton.com
www.drhorton.com

Learn how the rating is calculated

1.3 222 Reviews

D.R. Horton Complaints Summary

17 Resolved
204 Unresolved
Our verdict: If considering services from D.R. Horton with a critical resolution rate, extra caution is advised. Examine detailed customer feedback to understand the severity and nature of unresolved issues. Be prepared for the possibility of unsatisfactory responses and have contingency plans, including seeking assistance from consumer advocacy groups if necessary.
Verified
The authenticity of the customer service contact information for D.R. Horton has been meticulously verified by representatives from ComplaintsBoard using our proprietary verification system.
Get notifications about new complaints and reviews of D.R. Horton. We promise not to send you any unrelated messages.
Share
Claim Your Business
Take control of your profile: address complaints and engage with reviews
Write a review File a complaint

D.R. Horton reviews & complaints 222

Filter reviews by rating
5
0 review
4
0 review
3
0 review
2
0 review
1
1 review
Sort by:

Newest D.R. Horton reviews & complaints

ComplaintsBoard
A
2:08 pm EDT

D.R. Horton Misrepresentation at signing of contract

My husband and I are at Cambridge Homes/ DR HORTON / in Pingree Grove. We made it very clear to our sales person, John prior to signing a contract with DRH Cambridge Homes that we did not want a 4 foot cedar picket fence and he assured us that with the approval of the homeowners on our cul-de-
sac that we could modify the fence restriction to build the aluminum picket fence that has been approved for other lots in our subdivision. We do not want to build a fence that needs repairs and
maintenance after 10 years, nor do we want to build a fence that is not in character with the beautiful homes that we have built. We had asked to build an aluminum picket fence identical to those already
built on 2 lots on Wester Drive in our subdivision. We got the approval of all the neighbors on our cul-de-sac as we were told would be necessary and we have been denied by a board that consists of just
3 members, all employed by the builder, and without a single resident represented. The board simply overlooks what a bad precedent this sets with the neighbors and fails to see that this kind of treatment
leads to resentment, negative publicity and word of mouth, and the likelihood of lost referrals for others to build homes with DRH Cambridge Homes. We did not ask to build a fence different than those
on our street, even though I fail to see how that would be detrimental. We asked to allow all homes on our street to be allowed to build a fence that needs no maintenance, allows views through to
the woodland behind our homes, and is the kind of fence you see most often in nice communities. A fact that is obviously confirmed by Cambridge Homes as they built the exact same fence around their
outdoor pools at the community center. Our subdivision, The Shores, is billed as your Executive Single Family subdivision of the Cambridge Lakes development. We cannot understand how a 4 foot cedar
picket fence was ever chosen for the largest and most expensive homes in this community. Those types of fences are not built in nice communities of single family homes. It is my feeling that as long as
we built one of the three fences allowed by Cambridge for our subdivision that it should not matter which fence we built. But that is beside the point. The point is that facts were misrepresented to
us by our salesman prior to signing a contract and that is not something I nor our neighbors take lightly. The board, w/out a single resident represented, denied the request that was submitted in good
faith and thereby damaged the reputation of DRH Cambridge Homes.

Read full review of D.R. Horton
Hide full review
ComplaintsBoard
V
6:37 am EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

D.R. Horton Before you buy a house from them

DR Horton Home Builders Spring Mesa Arvada Colorado

Things to notice before you buy a D R Horton house:

1. All grades are certified by Carrol/Lang Surveyors to be less than 3:1 grade. Notice the back yard at 7744 Umber Ct. It appears to be much greater. Ours was. Notice this throughout the development. DR Horton denied this until I had it surveyed. They still have not reimbursed me for repairs to resolve this problem.

2. Drainage problems. The bottom of our driveway appears to be lower than the street. So water from the swale along the house drains in toward the house.

3. Upgraded carpet is seeing through. I called Shaw Manufacturer about this. They stated they were not surprised by this as it is the “lowest density” they had ever seen.

4. Kitchen cabinet-doors continually warp. About 30 new doors have been installed in 3 months. These are the lowest grade cabinets by Aristokraft as per their website.

5. Windows leak, rattle, screens are difficult if not impossible to remove. I was told this is how they are. These are some of the cheapest made by Alpine Window as per there manager.

6. Lights flicker/dim when others are turned on. Told by customer service this is also normal.

7. There are no heat return air vents in spare bedrooms. Therefore these rooms stay much colder than the rest of the house.

There are many more issues too. The Vice President of Quality was at the house and informed me that all of these things are normal in a D R Horton house.

Cabinets-Kevin-[protected]

Allied Insulation-Danny [protected] c-[protected]

AVI Roofing-[protected]

Ranch Plumbing-Brighton [protected]

CTI Creative Touch Interiors-[protected]

Alpine Truss-[protected]

Roaches Drain-[protected]

ECI Electrical- [protected]

Appliances- [protected]

4 seasons-[protected]

Alex- [protected]

DRHorton Cust SVC-[protected]

Midwest Regional Office

20860 Kenbridge Court

Suite 100

Lakeville, MN 55044

Main Office: [protected]

DR Horton Corporate- [protected]

West Brothers- [protected]

2/13/08-Left msg with George Seagraves VP. Spoke with Holley Rassmusen VP sales and Cust Rep. She will work on issues.

2/14/08- Left msg with Seagraves. Allied Insulation has not showed up. Spoke with Alex-He will call. He is also working on a solution to the attic fans. Danny from Allied Insulation showed up 2 ½ hours late. He could find no problem with the insulation.

2/18/08-Spoke with Holly Rasmussen, states she has notified Mr. Seagraves of the problems and he is now in charge. He has not returned my phone calls. I have left a message with his secretary to schedule a meeting with him-Sheryl Seagal.

2/20/08-Spoke with Karen at the regional office. She gave me the corporate number [protected]. There I spoke with Annette Claxton. She connected me with Sheryl Seagal. Sheryl states she never received any messages from me but did speak to Holly Rassmusen yesterday about my issues. Sheryl states she will forward my name on to Mr. Seagraves.

2/21/08 Left message with Alex in regards to progress of all repairs including heat, drainage and cabinets.

3/13/08-Left messages with Mr. Seagraves, Sheryl Seagal, Terry Woodson and could not contact Brain Matte. Currently cabinet repairman Kevin is 45 minutes late for appointment to make repairs. Spoke with Scott Davis VP of Construction. He will visit the house next week and get back with me. Spoke with Annette Claxton at corporate. She will again forward email to Seagraves.

3/20/08-Spoke with Alex. He and Salomino would like to meet 3/27 to review drainage problems. He has also arranged for 4 Seasons to put a “trap” in on the exhaust fans. He will also have CTI come to look at the hardwood flooring as was discussed in their inspection 3 months ago.

3/26/08- MSG left at CTI in regards to hardwood floors and at 4 Seasons about exhaust vents.

3/27/08- Curt Salamino and Alex came to the house. Salamino explained that DRHorton would give us new carpet at their cost if we did not like the carpet that is installed. He asked me about the windows and explained that the air/dirt leakage is normal and that he has this in his house too. He said they would cover all warranty work. He said there is nothing to do about any drainage problems. CTI and 4 Seasons are scheduled to come 4/3.

4/3/08-CTI came to look at the hardwood. Chris stated “there definitely is a problem”. He wants me to call him back in 2-3 months to look at it again. This is what he told me 3 months ago when he was here. 4 Seasons came and installed “loops” on all four exhaust vents.

5/8/08-Latch broke off nook window. Alex came and replaced it with one that works opposite to all the others. Window does not fit right therefore latch broke. Alex attempted repair but could not compete. Notified of multiple other screens do not come/out. He will have Alpine window schedule with me to make repairs.

5/29/08- Have not yet heard from Alpine Window. Spoke to Alex last week about this. He said it is ordered.

5/28/08- Alpine Window has not contacted me. Left msg with Alex.

6/4/08- Have not heard from Alpine window. Spoke with Alex. He will again call them.

6/5/08-Leak in basement on North West side. Alex came and says water came in from around the window. He will call to have the window resealed.

6/11/08-Multiple calls to Alpine Window. One return call stating the dates I gave him do not work. Alex states he is the only guy doing their window work so he is very busy.

Read full review of D.R. Horton and 13 comments
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
13 comments
Add a comment
J
J
James S. Taylor
Bradenton, US
Nov 05, 2023 11:17 pm EST

This is the third request for a screen for my front window! Waiting five months.

What is the problem?

431 157th Ct. E.

Bradenton Fl. 34212

Coddington

B
B
Bela Wouters
Kernersville, US
Nov 04, 2023 11:07 am EDT

We have lived in our new home since December 2022. It is almost a year and we have noticed the following:

1. The corners of the crown molding on the ceiling have separated and show cracks.

2. The black paint on the front step railings is pealing.

3. One of the window blinds is uneven.

View 0 more photos
J
J
James S. Taylor
Bradenton, US
Aug 26, 2023 8:49 am EDT

Front window screen is missing. Never had a screen when moved into New Home.

431 157th Ct E

D
D
Doug Eden
Phoenix, US
May 23, 2023 9:20 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

They removed the American flag from the Stone Butte property. Are they a bunch of commies or what?

S
S
Steve Derreberry
Charlotte, US
Dec 14, 2022 6:58 pm EST
Verified customer This comment was posted by a verified customer. Learn more

Cracks on bedroom ceiling

Crack comes down from the ceiling about 3 feet after running across the entire ceiling also frame around the sunking ceiling on the same side as the Crack has opened.

W
W
Wajahat Siddiqui
DRAPER, US
Nov 16, 2022 2:56 am EST
Verified customer This comment was posted by a verified customer. Learn more

The back yard side fence which separates two town homes fall down yesterday. It's not broken but need to fix. Someone came yesterday i.e on 8th Nov and fixed the fence, I thought you sent him or my neighbor called someone. Please let me know if you fixed it. It falls on night of 7th Nov.

View 0 more photos
N
N
Natarajan Sundaramoorthy
, US
Sep 25, 2022 2:05 pm EDT

18752 aubrie court eden prairie mn 55347

the quality of the house build is not good..I need to escalate and need help...

floor makes noise when we walk

door and locks are very bad quality

doors are not fixed properly...

if we cook anything in kitchen smell comes inside the master bedroom closet

AC doesnt make second floor cool...

N
N
Natarajan Sundaramoorthy
, US
Sep 19, 2022 11:53 am EDT

18752 aubrie court eden prairie mn 55347

the quality of the house build is not good..I need to escalate and need help...

floor makes noise when we walk

door and locks are very bad quality

doors are not fixed properly...

if we cook anything in kitchen smell comes inside the master bedroom closet

AC doesnt make second floor cool...

oven where it is fixed if i open it and forget the door is opened and open fridge door it can damage the fridge door ...not the right place to install...

J
J
Jacqueline Spells
, US
Oct 07, 2019 2:45 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

This air conditioner has water in the pan it's the second time this has occurred I need someone to please come out to see why this keeps happening also so the seals in the showers are gone and the tile in one bathroom is cracking and the arm on the stairs in cracking

J
J
jyotin
, US
Jul 13, 2019 11:33 am EDT

Dry wall cracking everywhere paint done very poor quality walls are uneven
warranty people not responding. Garage floor start cracking. Warranty people set appointment and not showup on appointment. Roof not done well .Yard not level left very uneven. Leaks water from wall. Baseboard work done not right. Give the water ditch as a gift in backyard.

D.R. Horton In-depth Review

Company Overview: D.R. Horton is a well-established homebuilding company that has been in the industry for several decades. With a strong presence across the United States, they have built a reputation for delivering quality homes in various communities.

Homebuilding Experience: D.R. Horton has extensive experience in the homebuilding industry, having constructed numerous homes over the years. Their expertise and knowledge are evident in the craftsmanship and attention to detail displayed in their homes.

Quality of Construction: The quality of construction provided by D.R. Horton is commendable. They use high-quality materials and employ skilled professionals to ensure that each home is built to last. The attention to detail and commitment to excellence is evident in the finished product.

Design and Floor Plans: D.R. Horton offers a wide range of design options and floor plans to suit different preferences and lifestyles. Whether you're looking for a cozy starter home or a spacious family residence, they have options to cater to your needs.

Customer Service: D.R. Horton is known for its exceptional customer service. Their team is responsive, knowledgeable, and dedicated to ensuring customer satisfaction throughout the homebuying process. They are readily available to address any concerns or questions that may arise.

Pricing and Value: D.R. Horton offers competitive pricing for the quality and value they provide. They strive to offer affordable homes without compromising on the features and amenities that homeowners desire. Their homes are a great investment in terms of both quality and value.

Location and Communities: D.R. Horton builds homes in desirable locations and communities across the country. Whether you prefer a suburban neighborhood or a more urban setting, they have options to suit various preferences. Their communities are well-planned and offer convenient access to amenities and services.

Warranty and After-Sales Support: D.R. Horton provides a comprehensive warranty and after-sales support to ensure that homeowners are satisfied with their purchase. They stand behind the quality of their homes and are committed to addressing any issues that may arise after the sale.

Reputation and Awards: D.R. Horton has earned a strong reputation in the homebuilding industry. They have received numerous awards and accolades for their commitment to quality, customer satisfaction, and innovation. Their reputation speaks to their dedication to excellence.

Sustainability and Energy Efficiency: D.R. Horton is committed to sustainability and energy efficiency. They incorporate eco-friendly features and practices into their homes, helping homeowners reduce their environmental impact and save on energy costs.

Financing Options: D.R. Horton offers a variety of financing options to make homeownership more accessible. They work with reputable lenders to provide competitive rates and flexible financing solutions that suit different budgets and financial situations.

Online Tools and Resources: D.R. Horton's website offers a range of online tools and resources to assist homebuyers. From virtual tours and floor plan visualizers to mortgage calculators and neighborhood information, their website provides valuable resources to help make informed decisions.

Overall Rating and Conclusion: Overall, D.R. Horton is a reputable homebuilding company that delivers quality homes, excellent customer service, and a wide range of design options. With their commitment to sustainability, competitive pricing, and comprehensive warranty, they are a reliable choice for homebuyers. Whether you're a first-time buyer or looking to upgrade, D.R. Horton is worth considering for your next home purchase.

Trust badge
Collect Your Trust Badge
Be recognized for outstanding customer service

Contact D.R. Horton customer service

Phone numbers

+1 (817) 390-8200 +1 (512) 502-0545 More phone numbers

Website

www.drhorton.com

Your Voice Matters: Our Commitment to Genuine Reviews

Empowering Real Experiences

At ComplaintsBoard, we believe in the power of true customer stories. Our platform is a space for authentic voices, where experiences, both good and bad, are shared openly and honestly.

Dedicated to Authenticity

ComplaintsBoard is vigilant in our fight against false reviews. Our team employs robust verification methods to ensure every review reflects a real customer experience, upholding the integrity of our platform.

Encouraging Detailed Feedback

ComplaintsBoard values reviews that come with real evidence. Whether it's a photo, a detailed account, or additional documentation, such substantiation adds credibility to your story, helping others make better-informed decisions.

Balanced and Constructive Conversations

We're more than just a complaints board; we're a community for balanced dialogue. ComplaintsBoard encourages reviews that not only highlight issues but also acknowledge positive aspects, fostering a fair and comprehensive understanding.

Free and Fair Platform

ComplaintsBoard's commitment to maintaining a free and unbiased platform is unwavering. Every review is treated equally, ensuring that your voice is heard and respected, regardless of the nature of your experience.

Is ComplaintsBoard.com associated with D.R. Horton?

ComplaintsBoard.com is not affiliated, associated, authorized, endorsed by, or in any way officially connected with D.R. Horton Customer Service. Initial D.R. Horton complaints should be directed to their team directly. You can find contact details for D.R. Horton above.

ComplaintsBoard.com is an independent complaint resolution platform that has been successfully voicing consumer concerns since 2004. We are doing work that matters - connecting customers with businesses around the world and help them resolve issues and be heard.

Use this comments board to leave complaints and reviews about D.R. Horton. Discuss the issues you have had with D.R. Horton and work with their customer service team to find a resolution.