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1.0 36 Reviews

DressHead Complaints Summary

0 Resolved
36 Unresolved
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DressHead reviews & complaints 36

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Y
11:02 am EST

DressHead Still haven't received tracking numbers for my products

I have been going back and forth with DressHead support, to the point where they aren't responding. I ordered from this site not knowing the products are being sent from overseas. There were no indications on their site, that would allow me to believe, that I was actually ordering from an overseas merchant.

The website states, that I would receive my products basically within a week, it has been over that, but yet, I still don't have tracking numbers for my other products that I have ordered, they only have sent out one tracking number, pertaining to only one of my orders. I am still awaiting two more tracking numbers.

I emailed support and they responded with some BS, stating that for one of the orders, they were waiting for the shoes to restock. I sent another email in response, telling them to go ahead and send the items and then once the shoes restock, then send them separately, they agreed, but yet it has been 3 days and still no tracking numbers.

I have ordered almost $200 in merchandise from this company and they aren't standing by their claims. Very disappointed in this and once the government reopen, I will definitely be emailing some representatives and filing complaints

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8:52 pm EST

DressHead Order 255511

I placed my order on December 20th it said 8-15 days I needed it for January 5th got an email saying it will be here on January 10th. I don't need it then the 50th anniversary party I ordered it for will passed by 5 days. I would love to have this overnighted to me for the event. It says in the tracking number that my package is in New Jersey tracking #[protected].

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S
3:43 pm EST

DressHead My dress came with a whole on the side

My dress has a whole on it soon as I open the package and tryed it on it also said I would have my dress before November 20 and I got it November 23 which the dress wasn't needed anymore but it's cute so I kept it but i don't want a dress with a whole in it the stitch was completely off I wish to get sent another dress as soon as possible that my mayor problem

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12:33 pm EDT

DressHead Need reply to return some items

I felt stress after reading the complaints from others since I have not received the response from my email request.

This was advertised on their site:
100% SATISFACTION GUARANTEED
Free Return. UNLIMITED

For questions regarding order status and other after-sales support, log in to My Orders and click on the order you need help with. From the detailed order page, you can easily review order details, track order progress. We normally respond to all tickets within 5 hours.

I click the order and cannot get help. No reply for two days after emailing the company.

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6:11 am EDT

DressHead Return, horrible product

ordered 3 swim suits. They took 4 weeks. When they arrived I opened packages, 1st one top was very thin and one breast cover larger than other. The bottom made of a nylon Halloween costume material almost. 3 sizes too small and I ordered a larger size. Next two items didn't even have elastic for the waist bands and straps very short. Very pool quality and also smaller by about 4 sizes too small. Very this Halloween material feel. Bad quality. I would never buy again. They do not know U.S sizing.

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LuvHeels
, US
Oct 19, 2018 1:22 pm EDT

I ordered 4 pairs of high heels. I didn’t expect the highest quality based on the cost I was paying. But one pair looks entirely hand made...not in a good way. Very disappointed and will not buy from again. When inquiring about a return or their return policy, they (Lucia) stop responding after a short period of time, particularly if you question their response. One pair was canceled as “out of stock” but they didn’t refund me until I asked about it. They shouldn’t charge until they verify stock and prepare the shipment. Dresshead...TOO cheap...beware

ComplaintsBoard
B
8:54 pm EDT

DressHead 4 blouses that were too small.. They won't issue a return authorization nor a return shipping address address.

Barbara Mitchell
[protected]@gmail.com
I can't get the company to give me a return shipping address.

Is this the address for returns to Dresshead?
20655 golden springs drive walnut, california 91789

Below are the emails regarding a request for return of items. NO SUCCESS!

*i Emailed dress head 8/10/2018: IV'E RECEIVED THE ORDER TODAY AND THE ITEMS ARE TOO SMALL.
I NEED A RETURN AUTHORIZATION PLEASE.
this return is for order# 216876 ordered on july 25th.
Receipt No: [protected] PAYPAL PAYMENT
please give me the ups return label. thank you

*reply from dresshead 08/11/2018: Dear customer:

order #216876, Which one you need to return and what is the issues ?

Sincerely,
Lucia from DressHead

*reply to dreasshead 08/11/2018: order #216876, the total order 4 blouses and your products are too small. i need to return them please.

*Reply dresshead support 08/13/2018: The warehouse shipped as per your order.
Please return to us but you need pay return shipping cost by yourself to our warehouse in HONGKONG.

Sincerely,
Lucia from DressHead

*Reply to dresshead 0/13/2018: i need a complete address with a return authorization number to receive a refund please.

*Reply from dress head 08/13/2018: Dear customer:

The warehouses are in Hongkong. You need pay the shipping fee to return to us.

Sincerely,
Lucia from DressHead

*Reply to dresshead 08/15/2018: WHAT IS YOUR ADDRESS FOR THE RETURN?
To dresshead 08/15/2018: i am returning the order ( Items are too small)
this return is for order# 216876 ordered on july 25th.
Receipt No: [protected] PAYPAL PAYMENT
to your warehouse at: 1100 Cranbury South River Road, Dept #42, Monroe township, NJ 08831
with signature of receipt to make sure you've received the return.. Your website advertises 100% free return accepted. Once received, please issue a refund to my paypal account, if not i will have paypal investigate your business because I believe that you are scammers!

*To dresshead 08/16/2018; i didn't receive a reply to returning this shipment. is the address above correct for returns? I'm hoping this doesn't become a legal matter!

The last message from dresshead was 08/18/2018. What is wrong with this company? All I ask is to return an item.

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Ariana F.
Wapato, US
Jan 19, 2022 12:12 am EST

Problem with this head once they forgot to tell me that a shirt was missing that I had ordered I emailed him and they refunded the money right away I have ordered three or four times if you order something and it's too small you have to think it's coming from China or Hong Kong those people are tiny you have to order sizes up they have always been good to me they email me right back after I email them and I've never had poor quality clothes the clothes are a little bit different than the picture but you have to understand that I think I get better service from them than Walmart Walmart sends me crap these guys take 16 days to get here but when it gets here it's always packaged nicely and it's a lot better quality than Walmart if you're having a problem with them talk to them nicely they're nice people they've never let me down

ComplaintsBoard
S
10:17 pm EDT

DressHead No returns allowed

I placed a large order ($165, $70 was shipping & taxes) w/Dresshead. The items came and a package of 5 large rocks included.
I ordered about 10 items and 4 of them didn't fit me. I emailed the company (no phone/or other info) Lucinda emailed back. I asked for return info, address, auth number, etc. She replied w/an option to keep everything and give me 2 free gifts on my next order.
I responded, that I don't want there free gift, just a return address. She also said I would have 2 pay for shipping. Said fine, just give me an address where to send back. She wasted a week on ridiculous question.
After 4 additional emails complaining about their service, I still can't get a return address or any info from them.
They have just ignored all my emails. I WOULD NEVER BUY FROM DRESSHEAD!

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M
12:55 pm EDT

DressHead Lime green beach cover up and maxi dress.

I ordered these items in the beginning of the summer. I have yet to receive either of them. It is the middle of August. I am not going to use these articles for fall and winter. I want a FULL refund forll the items by Tuesday Aug. 14. If this is not solved, I will be forced to seek other means. I should have checked your reviews before I ordered. I will spread the word especially since you seem to rip a lot of people off frequently or send defective articles
Mary Humphrey [protected] [protected]@live.com

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Update by Mary Humphrey
Aug 10, 2018 12:57 pm EDT

NEVER again!

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A
5:07 pm EDT

DressHead Handbag

HI! I am having a hard time reaching anyone.

I recently received a Handbag (Order #: 212371)
-A Women's Distressed Leather Tassel Satchel Bag (Item #: [protected]-5) in PLUM Color.

I REALLY Love the Bag, although It is a bit Smaller than I would have liked.

*I have ONLY been Using It since this past Saturday (7/28), and the Entire Zipper on the Back Panel got Stuck, and Broke Off!
*How can I get This Item Replaced? I shouldn't have to Buy a NEW 1!

Since I CAN'T CALL YOU, Can You PLEASE CALL ME @ [protected] (Home # w/ NO A/M) Anytime After 7 P., or [protected] (Cell #) Anytime Before 1 P. Tomorrow.
I am awaiting Your Call!

Thank You!

Sincerely,
Ann Nicholls

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Update by Ann Nicholls
Jul 30, 2018 5:09 pm EDT

Just a Clarification:
I am NOT Complaining about Dresshead.com; I am Merely trying to reach someone in Their Customer Service Dept.
so They can Address My Issue!
That's All!

Thanks!

Ann Nicholls

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R
9:48 pm EDT

DressHead Parcel refund!

They gave me a parcel refund instead of the whole refund?!?! WHY!?!

Why did they cancel my order? What the heck is going on with this site?

First you cancel my order for no reason whatsoever, then you rip me off by giving me a parcel refund? WTH!

Want my full refund of 28.96! Or do I have to call my lawyer?

No [censor] parcel refund!

Here is the website with all the information.
HTTPs://store.dresshead.com/index.php?main_page=account_history_info&order_id=170258

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Alexis19
, US
Apr 25, 2019 6:28 am EDT

There scammers I didn’t ever receive a refund and I never received an item.

ComplaintsBoard
S
7:33 am EST

DressHead Return policy

I purchased several items, order #155274 and the total order was $152.72. I was dissatisfied with a couple of the items. When I inquired about returning the items, I was ask why I wanted to return. They then disputed my reasons and stopped answering my e-mails. I would love to return the items for a refund. I would like them to honor the 100% satisfaction and free unlimited return policies that are on their web-site. If they are not going to honor those policies they should remove them from the site.

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Dionne Brown
, US
Jul 16, 2018 8:32 am EDT

I am having a hard time obtaining a reply for a return address. I have gotten one reply about having to pay to return to HONG KONG, however no address was sent can someone please help me.

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Deenice#40
, US
Sep 11, 2018 1:37 am EDT

Me too. I haven't gotten a address either. Only address I retrieve is Dresshead.com
20655 Golden Springs Drive
Walnut, California 91789
United States.
The thing with this is, is not for returns. You have to write a ticket saying u need a exchange etc.

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Deenice#40
, US
Sep 11, 2018 1:40 am EDT
Replying to comment of Deenice#40

A representative emailed me and said that the address that it has to be shipped to is Hong Kong

ComplaintsBoard
K
3:42 pm EST

DressHead order

Hi my name is Kim. I am trying to see about my order and when will it arrive. I was purchasing this for a special occasion trying to see will it be back before the 24th of February. My order is #161390. Could I get a call at [protected]. I really am looking forward for this call because this dress I ordered for this event I really wanted it back in time to wear it on the 24th of February. Thanks in advance

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11:35 am EST
Verified customer This complaint was posted by a verified customer. Learn more

DressHead retail clothing

I received the 2 shirts I ordered from DressHead and found them to be of substandard quality - the material as well as the sewing and sizing.I immediately contacted DressHead customer service in accordance with the guidance provided on the Terms of Use page on their website.

I was advised that their warehouse was in Hong Kong and in direct conflict with the information provided on their website under the banner "100% SATISFACTION GUARANTEED Free Returns. UNLIMITED" I was told that I would have to pay for return shipping. I responded asking for the name, address and a phone number of the warehouse where I was to ship the defective shirts. Although I followed up via email on 3 additional occasions, to date, I have still not received this necessary information.

Further, as I have followed all of their terms and conditions as outlined on their website I should not have to pay for the cost to return these shirts period, let alone the cost to ship these shirts all the way back to Hong Kong.Their web site clearly states that US buyers do NOT have to ship their returns all the way back to the country of origin.

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4:48 pm EST

DressHead didn't receive my order

I have ordered 20 dresses from you guys eight of them I have not received at all, the order before that I only received two of the three when I looked after I got the order for the white dress that I didn't get it said that it was sold out but I did not get a refund in my account and the other two were the same two that I got in the first order I placed they look like different dresses and had different pictures but were the same ones I already got in my first order, The first order one dress with completely see through and that is not how it was advertised and when I went back to look at this dress and read everything about it it does not say sold in two separate pieces and one dress was too small. Then I ordered one more dress like two weeks ago just to see if I would get that order then I finally got an email back out of the seven or eight emails that I've sent saying that I had to pay for two other orders that were already shipped. Everything I've ever ordered the money have came out of my Account and I have never been refunded for anything I went back and looked in my bank account last night to make sure I never got credited for two orders. So now out of the 20 dresses I never got nine of them plus the one I just ordered equals 10+ the two that were the same that I had equals 12+ the see-through one equals 13 plus the one that was too small equals 14 x 10 of them I have not received at all and four of them needed to be returned which seems impossible with this website. I am one very mad customer right now I need a refund for my 10 dresses and if you told me of a way to send back the four that have never been worn I would do that to! This whole thing is ridiculous that it took like seven emails to get back one reply that made no sense saying that I had to pay for two previous orders that have all been paid and on your website in my account it says everything has been paid. The fact that you guys that it re-find me on the water for three dresses for the one that did not get shipped because it was sold out is nuts and the fact that you guys don't have a phone number is also nuts. And I'm not even going to go there about the eight dresses that were ordered on October 4.

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5:11 am EST

DressHead beware!

Only scammers and people who often do something wrong provide no contact information. Just try to call or write them and you will understand what I am talking about.
Several months ago I ordered a dress from this place and have never received it. So many times I tried to contact them, but never ever succeed.
Do they actually чшые or it's just a very smart scam with some of the good reviews? Don't know. Looks like a rip-off.

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Alexis19
, US
Apr 25, 2019 6:27 am EDT

Yes, I just placed an order. It took forever to get a hold of them. Finally they said that I needed a letter written to clarify that my item was lost in the delivered and I didn’t receive it. I went back and forth with them and the post office, each time talking to a different person but every time it was the same thing repeated ridiculous. Horrible people to do business with.

ComplaintsBoard
M
3:30 am EDT

DressHead bad business

Another Chinese website selling clothes with zero customer service.
The items I received were terrible and I wasn't going to keep them. So I wanted to return and get a refund.
Contacted them to find out what to do. They said that it was possible, but I had to ship everything at my expense. From the United States to freaking Hong Kong that's who knows where (I mean it's too far away). So the shipping would be too expensive. It's more money than I spent on the items...

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Barbara Conder
, US
Jul 31, 2023 2:25 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

I have been trying to get a responce to return items. I have left 4 messages and still have had no answer.

Order number 499325

Date of order 06/26/2023

Date received 07/17/2023

Items to be returned 2

Item # 0623-E005

SKU # [protected]

SKU # 6700046

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Tasha 1
Waterford Township, US
Dec 03, 2022 10:24 am EST
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order# 492542 , cost $ 25.96 on November 3, 2022. I need refund

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Bonita Hightower Hackett
, US
Nov 24, 2019 4:44 am EST

Order Date: Friday 08 November, 2019
Order Status: Paid
Order Number: #368939
OrdWomen's Over the Knee Velvety Faux Suede Flat Boots No.[protected]-2er Total: $18.98

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Jessie Whitlatch
, US
Jul 20, 2019 11:57 pm EDT

They will never take a return back and they will stop returning your emails. Do not buy anything from them - IT IS A SCAM! I have tried sending them 8+ emails regarding paying shipping cost to return my items bought and be issued a refund - they will just stop emailing back

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The-Ann
, US
Jul 20, 2019 7:49 pm EDT
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I wanted a "going away" dress after my wedding. Ordered Small, which should've been sz 4-6. It's HUGE!
It's NOTHING like the picture. Completely misrepresented.
It's gathered, zero pleats, too narrow with no flowing skirt.
The waistband is the same lining fabric!
It's HORRIBLE!
IT HAS TO BE REMADE WITH A NEW BAND AND SKIRT!
Other items -awful!

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rita baker
, US
Jul 13, 2019 11:49 am EDT

I items ordered hard to get answers for returns. Only told returns are shipped to Hong Kong. No address or further information. No response to emails. Would just like my money back. Never again.

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Florence Ricketts
, US
Jun 10, 2019 9:03 am EDT

Shoes doesn't fit. Bags are not what I espected . Order # 307794.

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Janice Garrison
, US
Aug 20, 2018 9:51 pm EDT

Please...I want to return this size Med dress for a XL. It is way too small. I will take a large and will pay for return shipping. Please be reputable and tell me what I need to do.
I love the color and material, but your sizes are running a size too small.

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Vwilson
, US
Aug 20, 2018 12:43 pm EDT
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I haven't received my order i surely want my the correct size or a full refund asap.I will never order from them nomore.Sent 3 email ain't got a respond yet.Please don't no-one order from Dresshead.I should of read the reviews.Very disappoint. I need some answer asap. Don't even have a customer service number.To talk with anyone.

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Janice Stoneham
, US
Aug 15, 2018 3:18 am EDT

Ordered shoes on June 23 2018 never received black slippers paid and have not gotten what I paid for if you can not send shoes I would like a refund.

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