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The good, the bad, and the ugly - discover what customers are saying about Dressesonlinesale.co.uk

Welcome to our customer reviews and complaints page for Dressesonlinesale.co.uk. We understand that making informed decisions about where to invest your time and money can be challenging, which is why we've created this platform for our community to share their honest feedback about their experiences with Dressesonlinesale.co.uk.

On this page, you'll find a comprehensive collection of reviews and complaints from real customers who have used Dressesonlinesale.co.uk's products or services. Our reviews are authentic and unbiased, providing you with a complete picture of the company, its products or services, and their customer service.

Whether you're considering doing business with Dressesonlinesale.co.uk, or you've already had an experience with them, our community's reviews and complaints will give you a valuable perspective on what to expect. Our goal is to help you make informed decisions about where to invest your time and money, and we hope that our platform will be a valuable resource for you.

Please feel free to browse our reviews and complaints and share your own experience with Dressesonlinesale.co.uk. Your feedback is an important part of our community and will help others make informed decisions.

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7:12 pm EDT

Dressesonlinesale.co.uk Their prices for the dresses are cheap but it really is NOT worth the effort

Just don't bother. Apparently the delivery time is 19-26 days costing you 15 pounds for delivery charge. Not sure why they should charge an extortionate cost of 15 pounds when delivery time is 19-26 days is beyond me.

Either way, that's not the whole story. The problem with this website is that their customer service is s***. Like really s***.

I would have preferred to pay the extra 20 pounds on buying a dress on asos.com where delivery is quick and cheap.

Furthermore, getting a refund for dissatisfaction of what you have received is so easy on asos.com but with dressesonlinesale.co.uk - it's like having a 10-year long battle. Not only can you not contact them via phone - you have to go through this "live chat" - (average wait is 4 hours by the way - I went on it three times, and thankfully as I was working at the office, the chat was turned on whilst I was working).

Their prices for the dresses are cheap but it really is NOT worth the effort.

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biaa_
, US
Jan 04, 2013 5:36 am EST

Please reveal these outrageous predators of primarily elderly people. I doubt I can be helped, but it is so important to warn others, especially the elderly. The company is Perfect Stitches. They confuse you and NEVER let you speak to a person. I would have cancelled as soon as they started hard!

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LSW2013
, ZA
Jan 02, 2013 7:41 am EST
Verified customer This comment was posted by a verified customer. Learn more

I ordered dresses from dressesonlinesale.co.uk and I was not happy with the colour that was sent. Their site states a 15 day return policy, and I am still within this period, what can I do to get my refund back? They refuse to refund me, they keep offering me discounts PLEASE HELP

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andysky
, US
Sep 21, 2012 3:11 am EDT

Evening dresses are the most widely wearable dresses, as mostly all events and parties are held from evening till late night. Usually according the theme or occasions to chose dress to make sure they could have a meaningful and memorable experience. Long, short, designer, and some even maternity evening dresses. There are so many evening dresses designs and patterns on JSSHAN, so it is not hard to select one that is matching perfectly for you. New arrivals would get surprise of discount.

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SUNNYr
d, GB
Jul 02, 2012 2:22 am EDT

I bought evening dresses from that shop several times. They are all made with beautiful and exquisite workmanship. No one will miss their beautiful looking.

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Pauline012
ft, GB
Jun 26, 2012 10:42 pm EDT
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I highly recommend it. shipping was very fast, dresses are very elegant looking. so beautiful dresses.

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Scalett
, CN
Jun 24, 2012 11:13 pm EDT
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i have to highly recommend the dressesonlinesale shop. I bought an evening dress from it, and had many doubts about it. But when i got my bag from the shop on time. Wow, so beautiful dress! I have never purchased anything over the internet like this before, and this has been a good experience and I will definatley be ordering from there again.

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dreamygirl
, CN
Jun 13, 2012 2:19 am EDT
Verified customer This comment was posted by a verified customer. Learn more

I ordered the dress for my brother's wedding and it reached me well on time. The stitches were neat and the fitting was perfect. I definitely recommend this site and I look forward to ordering more clothes from it again!

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6:16 pm EDT

Dressesonlinesale.co.uk Friends have ordered and just haven't got their dresses

After my having to harass them to get the dress actually sent, it came and it was completely different to the picture, the wrong color, broken decoration, and measurements over an inch bigger than my custom measurements I'd put in. And guess what.. they are refusing a refund, they offered 30% off, then when I rejected that, they either blocked my email account or deleted theirs.

Friends have ordered and just haven't got their dresses, some have managed to get refunds though.

And despite the 'trusted shops' logo on the site, it is not under this guarantee, it is a scam.

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amyhelln
, DE
Jun 14, 2012 2:27 am EDT
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I got dresses some days ago, and the dresses are received exactly as described. Maybe you are unlucky.
But you can contact with them. I think they will give you a satisfactory answer.

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lovemelody
, CN
Jun 14, 2012 1:12 am EDT

I get my dress today and I like it. its a nice dress and makes me look good.This is a recommended website just for everyone.

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panosdion
, GR
Apr 17, 2012 6:01 pm EDT

Lucky you, I've never get my dress, and when i finally manage to contact them they send my money back. Only that after a few days pay-pal informed me that the deposit was fake!

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12:39 am EDT

Dressesonlinesale.co.uk Dress not delivered in promised timescales

Dress not delivered in promised timescales. Kept putting me off, eventually had to get Paypal refund. Avoid.

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sharron parry
, US
May 24, 2012 6:49 am EDT

Dressesonlinesale.co.uk ? Ordered dress 27th feb still no delivery.sick of being fobbed off by this company hundreds of people are having the same thing happen.They use delaying tactics till your 45 days are up, then you cant get a refund through paypal! paypal are fully aware so why are the still proceeding with peoples transactions?
False adresses and phone no.NOT uk based.

ComplaintsBoard
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6:17 pm EST

Dressesonlinesale.co.uk The quality of the material is very cheap

I ordered a dress from them for a Christmas party. The dress got here on time. The dress is horrible. The size is wrong although its custom made. The quality of the material is very cheap. The workmanship is very cheap. The dress is totaly faulty. I tried to contact them for a return and they just tried to get out of it. They offered to give me 15 pounds although I paid 90 pounds for it. I don’t want the shipping fee or the tax but I expected a full return. I sent them pictures and all to prove my case. But they were very evasive. It’s all a scam. Don’t buy from them anything. They gave me a phone no to contact them in china that does not work. And claimed that dresses get lost all the time in the mail if I ship it to them. DON’T BUY FROM THEM ANYTHING

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Smokure
, US
Apr 05, 2012 12:53 am EDT

Avoid like the plague. Needed to return the dress as the quality was just shocking and the fit was terrible! the customer services team were rude and indirect. They avoided answering my emails and refused to give me a phone number. £80 down and no dress for my ball.

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joyce higgs
Maidenhead, GB
Mar 20, 2013 7:00 am EDT
Verified customer This comment was posted by a verified customer. Learn more

STAY CLEAR OF THIS COMPANY. USE THEM AT YOUR PERIL

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joyce higgs
Maidenhead, GB
Mar 20, 2013 6:58 am EDT
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Do Not get involved with this company. They are a complete nightmare. The pictures used get you on the hook they look great. The company is hell to deal with. They have no understanding of customer service or a grasp of what you try to say. The answers are always the same. STAY AWAY FROM THEM

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jane2812
Leeds, GB
Mar 18, 2013 2:47 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

hi, ive read all of these comments and i must say im shocked, i bought a dress from this sight in nov last year for my wedding in 10 weeks and i paid £96 and i was overwhelmed the detail in it is beautiful i 2 thought i was buying from the uk but when it came it was shipped from china, and they told me between 15-17 days and they was spot on i received within 17 days

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NIckynoo
, GB
Dec 07, 2012 3:48 pm EST

Oh god I wish I had read all these complains before ordering. I order a prom dress for my daughter based on a photo on their website. When the dress finally arrived it was HIDEOUS and nothing like the photo, which I then discovered had been stolen from another website in other words they are fraudulanty copying other peoples dresses very badly. The colour was wrong, it was very badily made and the material was cheap and nasty, full of sequins instead of the beading shown on the photo. Despite saying on their website that they offer refunds they refused and I had to take it up with PaypalI who bellieve it or not went in their favour! I am now £100 and very angry. DO NOT USE THIS SITE. THEY ARE RIPPING PEOPLE OFF.

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onlyhappy
ol, GB
Sep 17, 2012 8:07 pm EDT

I ordered my dress on 2August and received it 2 days ago.
I was so nervous when ordering dress from this site because I have been having a lot of bad experienced ordering online.
dress is well made and quality is very good.
I ordered custome size in fuschia colour and it is so grrrrrreeeaaaaatttttt.

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ClorisDD
Hook, GB
Sep 11, 2012 8:48 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

I ordered one dress for my son's wedding in September from this site. I had it custom made because I have weird measurements. There was some delay but my queries were answered promptly and now it has arrived.
It is exactly as the picture and fits perfectly! I have to say I was a bit skeptical about ordering from it but they have done a wonderful job!

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amandanhelen
dage, GB
Jun 26, 2012 8:50 pm EDT

i bought two dresses for the online store, one is evening dress, another is party dress. The two dresses are very beautiful. my husband took so many photos for me when i was wearing them. The quality was amazing, looking pretty much like it was shown in the photos! If you want to see the photo, i am willing to show you.

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DONT BUY FROM DRESSESONLINESALE.COM
Leatherhead, GB
Jun 23, 2012 3:22 am EDT

TOTALLY AGREE DONT EVER EVER BUY FROM THEM! they have had £186 of mine since 3/3/12 and they did eventually give it back, BUT they didnt even send the dresses in the 1st place!... i just got my next statment and they have stolen the money back out its now the 23/6/12 ive heard of someone that ordered a £250 dress and it did turn up but was terrible she is fighting to get money back THEY ARE ### X

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Fifi Montague
London, GB
Jun 23, 2012 12:13 am EDT

I have experienced the same as all these complaints. I do not undeerstand how, under UK law, this company are allowed to use a co.uk website when obviously they are in China, deliberately mis leading the customer and violating just about every UK trading law - they ARE trading with the UK. They ARE a scam. They ARE stealing your money with no intention of ever delivering their promises. Paypal must refuse to deal with them. Their advertising to the UK market, the World market MUST STOP! They are breaking the law in every way! I cannot believe this has not been stopped. After reading these reviews, I now know that there is NO chance a dress will arrive - this company is a few Chinese women sitting at home with a computer and a bank account - perhaps every now and again they throw together one dress and send it to convince themselves and the rest of the world that they are a dress company! Paypal ; Visa ; UK Trading Standards - DO SOMETHING. STOP THEM.

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