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1.8 46 Reviews

Dressbarn Complaints Summary

9 Resolved
37 Unresolved
Our verdict: When using services from Dressbarn with a poor resolution rate, be vigilant. Understand the common pitfalls other customers have faced. Prepare thoroughly for any interactions with their customer service, and consider alternative solutions if your issues are not addressed satisfactorily.
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Dressbarn reviews & complaints 46

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4:52 pm EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Dressbarn Payment Harrassment

I paid the balance due in full after the due date. I received over 4 phone calls a day even after I told them I paid in full.

This is total harassment and a violation of the FDCPA.
This company needs to be sued for harrassment.

I have documented each and every call.
The calls came from multiple area codes [protected]) and caller ID names, WFN Natl Bank, Kansas City KS, Reynoldsburg OH, Westerville OH and ADS.

Does anyone know a great attorney that will sue this company!

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wendymike
clifton, US
Mar 30, 2011 7:10 pm EDT

Same type of thing happened to me, used the card never received even one bill or phone call which at time was given when applying for the card!, forgot about, 5 years later a credit agency sends a letter of collection, $143 with $110 in late fees, it's strange how even have moved 2 times the credit collection company could find us with no problems, they even had my must resent phone number! so i paid the bill $150. received a notice of payment from them, one year later another credit agency called for the same debt! called dress barn very rude and not helpful, actually clueless!
pretty much my problem take care it!

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missingthepoint
, US
Jul 19, 2009 12:22 am EDT

Dress Barn didn't use to be this way. However, much is too true now. They will do anything to make the customer happy. They fail to realize how much money their employees give back through their own purchases!

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Piper
Los Angeles, US
May 19, 2009 10:26 am EDT

Dress Barn is horrible, terrible, awful in every respect. Dress Barn treats their employees like crap. What can you say about an organization that still makes their employees use STICK FIGURES to keep tract of items. Yes, STICK FIGURES! Dress Barn just blatantly disrespects their employees. Management is cheap, cheap, cheap beyond cheap. Miserly. Dress Barn promotes all these contests for their employees, harrass you day and night to sell, sell, sell, then when the contest is over you get something like a lunch bag. Nothing that has any worth. They are dishonest, working in their stores other sales people steal your sales. Nasty, arrogant, rude, unkind, insulting. Being a prostitute would be a step up from Dress Barn. They put their sales people under unspeakable torture to open charge accounts...it's beat into the employee all day long. The store I worked in had none of the legal documents that needed to be given to the customer at the time the account was opened. The only thing worse than dealing with Dress Barn or shopping there is working for Dress Barn. Nothing good to say about Dress Barn. Moo-Moo

ComplaintsBoard
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2:40 pm EST
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Dressbarn Dressbarn/World Financial Network National Bank Practices

I have been having fraudulent activity on my bank accounts...yes plural. I made a pmt. on my Dressbarn account and realized shortly after (less than 24 hours) that I had entered the account # for the same bank but on the checks that should have been tossed. However, I made a duplicate pmt hoping it would suffice...wrong. Anyway, the company stopped accepting the 2nd pmt. and billed me for the nsf which is understood. They went on to disallow online pmts for approximately 2-3 months and then reinstated my online pmts. Needless to say, without notice they closed out my account I am still paying on without any indication as to why until recently one somewhat intelligent Dressbarn employee stated "You attempted to make a payment (fraudulent) on a closed account." Again, I tried to right a wrong as soon as I noticed the error. This pathetic company did not try to contact me...they just inadvertently closed the account.

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bonch of thieves
Morrisville, US
Sep 16, 2010 12:11 pm EDT

something similar happend to me too. this company's credit card is terrible!

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bonch of thieves
Morrisville, US
Sep 16, 2010 12:10 pm EDT

SOMETHING SIMILAR HAPPEND TO ME TOO. EVERYONE, AVOID Dress Barn credit card!

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C.E. McLaughlin
Niagara Falls, CA
Dec 11, 2009 10:58 am EST

I am trying to get the $20.00 late fee waived. No response/option from the phone mail hell I just came from. No real people to talk to.

I am in Canada with an account in a store in Niagara Falls NY. I have no complaints about the store or it's employees. I however have a problem with these $20.00 late fees. If I mail my payment it is late and I get dinged. When I have made payments in advance they credit it to the wrong month, and I still get penalized. I cannot wait until this account is paid up and this business ends.

The last time I called to say that my payment was going to be 24 hrs late as I have to cross an International Bridge and it [the payment ] was due on a holiday weekend. I was told I had 48 hrs grace period from the statement date. So, I paid it within 24 hours and got a $20.00 late fee. What a racket! Also, I receive the statements only 1 or 2 days before they are due.

World Financial Network - Unfair & Unkind.

Disgruntled Canadian

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simone
, US
Feb 16, 2009 1:32 pm EST

I also had problems with dress barn, my payment was 15 days past due and the put on my credit report that my payment was 30 days past due, and they also closed my account with out any warning, and they also tried to take money out of my checking account without my permission.

ComplaintsBoard
M
10:42 pm EST

Dressbarn Billing Practices / Customer Service

I am a Canadian who was shopping in the US. While in a Dress Barn store I was offered a store credit card. When I questioned if I was eligible I was guaranteed that it did not matter I was from Canada - payments were easy to make from either side of the border. It took two months to receive my first bill - by which time they had charged me a late payment fee. I was not able to register on the company website to make my bill payment - does not accept anything except USA addresses. All of the normal payment methods are not available to non-US addresses except to pay by money order or by another credit card - both of course costing you more money! I sent a money order, closed the account and thought I was done...Noooooo...they took 3 weeks to apply the payment during which time they sent another bill with another late payment charge ($20 each month) and they continue to harass me and refuse to acknowledge the account as being paid in full. I have written a letter and made several phone calls stating I have no further business with them. Any suggestions on how to finish this off? I refuse to let a greedy company with nasty customer service agents win this battle!

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1:53 pm EST

Dressbarn payment charge

I can't believe it ...this company charges $10.00 to pay your bill over the telephone . Upon hearing this I decided I didn't need to deal with a company that has policy's like this so I said I would pay off the balance and I wanted the account closed...they refused to pay it off and only would take the monthly balance owed by my Visa with a charge of $10.00. The way the world finances are today I would think this company would be happy to get their money.
Warning anyone who deals with this company not to as it's like throwing extra money out the window.
I'll ride down to the store and pay off my bill FOREVER.

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7:00 pm EST

Dressbarn Gouging Finance Charges

My complaint is self explanitory. In the wake of massive bailouts and credit problems I thought banks would appreciate their paying customers A LOT more. Here a copy of the corrospondence:

I appreciate your prompt response. Apparently the extra $10.00 charge being used for customer relations and I am sure THAT is also in line with industry standards.

Please be assured, as per my original comment, that I am giving formal notice that this account IS to be cancelled immediately, November 11, 2008.

Also I will NEVER shop at Dress Barn again. Please be assured that anyone who asks me about Dress Barn will receive an unfavorable rating.

This correspondence will be forwarded to Dress Barn customer relations management so that they can evaluate how World Financial Network National Bank reveres their customers with simple mediocrity. You will also be able to find a copy of this interaction at www.complaintsboard.com/new_complaint/
and any other consumer website. If enough of your customers "Walk Away" maybe you will feel somewhat remorseful as you close your doors for the last time!

Sternly,

Laura DiRosa

-----Original Message-----
From: Dress Barn Card [mailto:[protected]@alldata.net]
Sent: Tuesday, November 11, 2008 8:52 AM
To: Laura
Subject: re:LATE FEES OR FINANCE CHARGES

Thank you for your recent inquiry to our Sales and Services Department.
World Financial Network National Bank issues Dress Barn accounts and
responds to all credit related inquiries.

We understand your concern regarding the recent changes we've made with
online payment fees. We have imposed the online payment fee to ensure
that we are in line with the current industry standards. Please be
assured that the $10.00 fee only applies to the "Pay Today" option. To
avoid paying a processing fee, please select the "Next Day" option when
submitting your payment.

We hope this information is helpful. For the security of your account
information, we ask if there are any follow up questions you have
related to this concern, that you submit them by logging into your
account and utilizing the ?Contact Us? link.

Sincerely,

Leandre Sharp
Internet Contact Sales and Services
World Financial Network National Bank

Original Message Follows:
------------------------
LATE FEES OR FINANCE CHARGES

I have had this account for some time. I have always paid this account
online and on the due date. Reciently you have implimented a $10.00
processing fee on you customers who decide to pay online ON THE DUE
DATE! This is an OUTRAGIOUS charge and completely unjust.
If I go into a Dress Barn and pay my account in the store, there is a
longer wait for processing and employee time is used. I am certin that
with this perspective, it is a matter of time before you charge your
customers for that.
With intrest rates at their lowest, I am still paying almost 23%, now
you have figured out a new way to gouge your customers.
If this practice continues, I will cancel my overrated Dress Barn
account and take my business elsewhere.

TRUELY AGGITATED, Laura DiRosa

2008-11-11, 09:52:03

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julesivy
, US
Jun 24, 2010 12:38 pm EDT

...or select Next Day on the day it is Due - Most Credit Compainies have a window after the due date that you will not be charged a late fee for!

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julesivy
, US
Jun 24, 2010 12:36 pm EDT

This $10 fee if you pay online Same Day is inline with retailers! Just pay online a day before and select Next Day! Be smart, work the system and you won't have to pay.

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mussy_man
, US
Aug 11, 2009 2:05 am EDT

WFNNB got an incorrect address of mine from victoria secret and piled up charges against me. My only recourse was complaining to http://www.occ.treas.gov/ against WFNNB.

They immediately reversed their course after that.

ComplaintsBoard
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11:34 am EST

Dressbarn first bill received 10/30; incl late fees and interest

I signed up for a credit card in July. I never received the credit card, and only received the first bill on 10/30/08. The bill included interest charges and two months worth of late fees. I received a nasty phone call this morning (11/2) - actually, my husband spoke to a very rude person. I called the number on the caller id; Dress Barn was not one of the options, so I used the "all other" option, and was disconnected. I called the 800 number on the bill, and spoke to "Sam" to whom I explained that I had not received bills, and he insisted that as my address was correct, I had indeed received them. He also told me that I had to call customer service to cancel my card. He did tell that he could, as a courtesy, remove one $20 late fee if I were to pay over the phone (for an additional $10 convenience fee), but there was on way I was going to give him my bank information. I said that I'd pay online at the address on the bill https://onlineaccess.mycreditcard.cc/dressbarn. Unfortunately, when I tried to do that, the website either doesn't exist, or is missing something; if you click on the icon shown it just brings you back to the same page - not into a website. Then I tried finding a website for WFNNB and found lots of complaints but no actual website, but it did bring me to this site. If you can't offer any help to me, at least I can add my name and complaint to a long list of similar dealings.

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Theresa Falbo
Hillside, US
May 13, 2023 2:28 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

There isn't anyone to call about an order problem or refund. I have been waiting for a month n no refund. They do not have a phone number.

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mrswilliams1120
Conyers, US
Jan 15, 2023 12:53 am EST
Verified customer This comment was posted by a verified customer. Learn more

Order #1531162

I ordered it in October.

Customer svc corresponded with me for a while and said they would send it.

I got a notice they shipped 12/20.

Fed ex has not gotten the pkg. Yet

Please help if you can

Audrey Williams

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Sherry Beaudoin
Irvine, US
Oct 23, 2022 5:43 am EDT
Verified customer This comment was posted by a verified customer. Learn more

I ordered a pair of jeans and they sent me the wrong brand wrong everything. They apologized and said they would replace them. They replaced them with the same exact ones they sent me the first time. Please just send me my money back.

Thank you.

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wendymike
clifton, US
Mar 30, 2011 7:07 pm EDT

Same thing happened to me, used the card never received even one bill, forgot about, 5 years later a credit agency sends a letter of collection, $143 with $110 in late fees, it's strange how even have moved 2 times the credit collection company could find us with no problems, they even had my must resent phone number! so i paid the bill $150. received a notice of payment from them, one year later another credit agency called for the same debt! called dress barn very rude and not helpful, actually clueless!
pretty much my problem take care it!

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bonch of thieves
Morrisville, US
Sep 17, 2010 2:38 pm EDT

stay away from that place. that is how they make money from us. is a big cam!

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Reneta Harper
Pine Bluff, US
Jun 26, 2010 6:50 pm EDT

Attention: Dress Barn President: June 26, 2010
I am very displeased and disappointed with the customer service I have received from Dress Barn. Every since I have had this account there has been a problem. From January – March, I have spoken with three DB Representative that apparently didn’t know what they were doing. The 1st two verbally told me they would waive the $10 on-line fee that I incurred due to not being familiar with your online payment options. I WAS NOT making a late payment at that time, just paying early – PLEASE check the record of when the payment was made. The first Rep. stepped me through how to make an on-line payment and told me she would waive the fee. All three reps left me the assumption they would waive the $10 off my account. The second DB Rep. stated that even though I was seeing it on my DB statement, it would be waved. In March the 3rd DB rep. I spoke with told me that it would be taken off. Due to there was so much confusion with my balance I decided to pay the amount in full. I asked DB Rep. to give me the FINAL balance IN FULL, which he quoted $128.73 plus dollars. I assumed I had taken care of my DB account. I asked the Rep. WAS THAT ALL and the said yes.
Today 6/26/10 my husband handed me a bill from Dress Barn. I was very surprised. I thought it was a sales promotion. The only DB letter I recall receiving was a notice that my payoff payment was received for the amount, and it was made by checking account. I hadn’t seen any other bills until today. The DB Rep. I spoke with today ask me “why don’t I look at my mail, then I would know Dress Barn was sending me bills.” I rarely see the mail. Had I thought I owed DB money, I would have been watching the mail closer and addressed this sooner. I thought that statement was rude coming from a professional customer service representative. While I was explaining her tone was getting harsher, and so did mines. I finally asked to speak with management.
During my discussion with the manager today (6/26) she informed me that the late fee was never waived from my account, and the DB reps. I spoke didn’t have the authorization to do that. I trusted their word. Again, I would like to reemphasize, that my intentions when I made the payoff IN FULL was to make sure I took care of my obligations with Dress Barn. Apparently all three DB Reps. passed along inaccurate information to me. Now I have a final payment is $13.11. Three DB representatives didn’t document their discussions in its entirety. The DB Reps and manager I spoke with today initially came to the conclusion that I was lying (not outwardly). The payment I made, which was to my understanding paid in full should have prompted that manager to see that the fault could be with the BRESSBARNS Reps. (all 3). I spoke with, and the fact that they did not know what they COULD and COULD NOT do in the system. I have no reason to lie about this discussion.
I don’t believe in my heart I should be liable to pay for the lack of knowledge the DB Reps. possessed regarding DB policies. I HAVE CLOSED MY ACCOUNT. AND DON'T PLAN TO DO ANY FUTURE BUSINESS WITH DRESS BARN, which is the way I believe you would prefer it.
Another heart wrenching experience was after my discussion with your manager today 6/26/10, I received a notice from credit report.com. Apparently, she notified the credit department. I never expected that the lack of policy knowledge (3 times), and an unwillingness to waive a fee for a new customer (the Reps today) would lead to my credit score dropping 42 points. This is so unfair. I would very much appreciate it if you would please remove whatever note has been added to my credit. When I started an account to DressBarn, it was to boost my credit score. This has been a complete disappointment.
I am enclosing the payment due and relinquishing all ties to Dress Barn.
Sincerely,
Reneta Harper

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HighCredit
Farley, US
Aug 24, 2009 7:42 pm EDT

That's why you should read the fine print when you're applying for those stupid cards. People sell their souls to save 10%. There is no way that they could of had your address wrong because when you applied for the card they swiped another one of your credit cards (either with a Visa or a Mastercards logo). You also recieve a temporary card with your number on it. This temporary card also has a 1-800 number for you to dial that leads you directly to the DressBarn card. That number is there in case your card doesn't arrive. And the website you are looking for to get to the online billing is found at www.DressBarn.com, at the bottom of the page. The problem with the billing is not DressBarn itself but the bank that destributes their credit lines. Same company as Maurices since DressBarn and Maurices are sister stores. This is why when you called the number back the line didn't work and there was no option for DressBarn. The number that phoned you was probably automated so trying to dial the number would be a dead end. Good luck with your credit score in the future!

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miracas
Georgetown, US
Aug 18, 2009 9:40 am EDT

Hi I just got my card today and wanted to register and pay my bill before the interest rates go sky high, so I fully expected to have the same problems with the site. I did have problems with the https://onlineaccess.mycrediotcard.cc/barn . When you type that in nothing happens YES. But if you try the website that they have on the back of the card, dressbarn.com, then you can go down the left side of the page and click on credit card. At this point you either log in or register on the website (if this is your first time). After I registered (which includes setting up your user id, password, inputting your social and selecting 5 security questions and answers) you are brought to your account. You can click on PAY ONLINE click to accept their terms, etc. you then input your banking/checking account number, routing number from checking. If you wait until the last moment to pay your card you will have to pay a $10 fee to have it cleared and posted to that day, otherwise, select a day to pay, the amount, and submit. THey will then send you a confirmation email. Viola! All done withint 15 minutes. (the next time should be much easier and faster)

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epolan
Toronto, CA
Jun 18, 2009 4:02 pm EDT

I too have had a horrible experience with Dress Barn. They said I would have no trouble getting my bills in Canada. They also said it was easy to pay. Months went by and then I received a call from collections, paid it in full and now all of a sudden they are trying to get me to pay them more. As far as I am concerned, they are paid in full. You don't continue adding charges after the customer pays in full to collections! I will never shop there again! And boy can I hold a grudge.

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Lynn Stephenson
,
Nov 03, 2008 6:27 pm EST

Dress Barn is a horrible terrible place to shop or to work. They are filled with rude people because that is the training system. Rude crude and obnoxious women. Welcome to Dress Barn (moo-moo)

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