As I'm sure you know the airfare comes from a marketing company, it is not provided by Dreamworks, they do not manufacture the gifts nor do they process the requests. The gifts are purchased from an OUTSIDE VENDOR which is EXACTLY what is stated in a gift acknowledgment which you READ AND SIGN before receiving the gift just to make sure it is understood that Dreamworks does not book the airfare, it is from a third party. Here is a MUCH NEEDED example - over the years marketing companies have been offering different gifts such as TV's, digital cameras, gift certificates, weekend getaways. Now if you were to come in at a different time, spoke to the same marketing company and receive a VISA gift certificate, went and bought yourself a toaster, brought it home and it broke - why would you call a Vacation Club to fix it for you or bash the business ? Sounds rediculous ?
I hope so ...