Dreams / poor service
After placing the order, all went as was expected... I received a call to organise a delivery date and 2 days prior I get another call with a time slot... And then it all goes down hill!!!
To cut a very long story short : 1st delivery date... No beds arrived!!!
2nd delivery date... No beds arrived!!!
In between times it takes ages for customer service / head office gets back to you with no solutions / answers!!!
Their systems don't work!!!
No one has internal extensions so you can never speak to the same person and when the complaint got dealt with by a manager and I was chasing them no one knew who she was as the customer service number must get transferred across lots of offices!!!
From the original delivery on a wednesday to the following monday I still didn't know what was happening and when the beds were arriving resulting in me cancelling!!!
If you think this is unacceptable service (And trust me the detail above no where near covers the number of call I have had to make and the stress of it all) then please please please make sure you never order a bed from this company... I certainly won't be doing!!!
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