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Dreams / mattress

1 London, England, Greater London, United Kingdom Review updated:
Contact information:

Dreams publish a returns policy prominently on their website. When I tried to use it, they did not want to know. They sent a representative to visit me who told me that head office had approved the return and gave me a number to call to make arrangements. The call centre just block you. They have no interest in upholding published policies or what their reps have said.

My mattress was so awful, I could not even walk when I got off it.
My advice is go elsewhere where they do honour their stated policies and verbal statements.

Nov 10, 2016
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  • Ch
      30th of Nov, 2016
    0 Votes

    Hi. Had the same rubbish service from Dreams. Complained to Customer Services, Customer Services Manager and even the Directors of the Company but got no-where. Have a mattress I cant sleep on! Where else can we go?

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