The most trusted and popular consumer complaints website
Explore your opportunities! Create an account or Sign In

Dreamprom.com / Worst experience ever!!

1 United States Review updated:
Contact information:

A BUNCH OF CROOKS!!!

Whatever you do, do NOT trust this
company!! When I was searching for a wedding dress, I found an amazing
dress on this site that I absolutely loved & couldn't
find anything remotely like it in the bridal shops around here. The
price was about $250. I thought it was a good deal. When the dress
arrived, it did not resemble the picture online. The beading on the
front was COMPLETELY different & the rouching cut off straight
across the dress instead of tapering down the sides (like the picture),
and the chiffon layer had NUMEROUS snags in it!! To top it all off, the
dress was dirty!! It looked as if it was walked on by bare feet or
something. It had grey stains on the underlay of the dress that could be
seen through the chiffon overlay. When I showed a friend of mine, she
asked if it had been worn before. So I contacted the company with photos
of the dress stains & incorrect beading, & snags
(didn't even try to explain the rouching) and I was told since
the dresses were hand made there may be a 5% variance in the dress (I
had WAY more than 5% variance) & that they did not see the
stains clearly & I should just wash the dress!!! Are you
kidding me?? So after paying you for a new dress, you are telling me I
have to wash it (which btw, would void any possiblity of returning it).
They repeatedly begged me to keep the dress then finally said they could
offer some compensation. When asked what that would be, they told me
$20. WTF! How insulting! I told them I would be more than happy to
return the dress at my cost for a refund & they could very
clearly see the problems, but they refused to help or refund anything.
They just continually asked me to keep the dress & wash it!
I'm so glad I did not spend more $$ on a dress from that site! I
have since had to buy another dress for my upcoming wedding &
spend almost triple what I had planned on to rush it & make sure
it was here on time...meanwhile, no help from this company. Do
yourself a favor & do NOT waste your time with them! They are
only here to steal your money and have absolutely no business ethics! I've attached a photo to show the poor quality vs the advertised picture. Nauseating!

Dreamprom.com

Su
Mar 31, 2014
Sort by: UpDate | Rating

Comments

  • Di
      20th of May, 2014
    0 Votes

    I ordered a prom dress for my daughter. I paid extra for a rush job, expedited shipping, and the dress arrived the day after her prom. Their customer service department is a nightmare. Do not waste your money on this company. If anyone gets a decent dress, and/or a dress on time, it is a miracle.

Post your comment