Dream Products
reviews and complaints

I ordered a credit card case from Dream Products, Inc. on Dec. 10, 2012 and have not received the item as of this date. (

I ordered a credit card case from Dream Products, Inc. on Dec. 10, 2012 and have not received the item as of this date. (It is now Jan. 9, 2013). Of course, my check has cleared my bank; so they have my money. After some online investigating, it appears that this company is a fraud and should be investigated.

I'm writing this letter as I had ordered a pair of boots from the Dream Products, Inc. 412 Dream Lane, Van Nuys, Calif. on Nov.5, 2012. I sent a money order in the amt of $20.97 and haven't heard from this company as yet. Please, this is a xmas gift and I would certainly like to have my merchandize.

I ordered Therapeutic Memory Insole cushion slippers for my sister who has had
trouble with her feet. I mailed a check in the amount of $15.00 to cover the cost of
the shoes which was $12.97 and delivery. The order was made five months ago
and I have no communication nor my sister whose address was stated in the order. My
name is William W. Allison, 147 15th St. NE, #10F, Atlanta, Georgia 30309. My sister's
name and address is Evangeline Hill, 577 Deerwood Lane, Stone Mountain, Ga 30087.
If the shoes cannot be delivered please give me a credit for same. Thank you.

I sent check and received my package in a timely manner but one of the items was missing. It was #131 sleep bra 3 pack ( one white, one beige, one black) $14.97. The order # is [protected]. Customer # 195291. I have never had a problem before so please send this missing product to me. The check has cleared my account.

I tied to place an order last week for 2 pr of Therapeutic Cozy toes @ $6.95 a pr.. and the order kept coming up for 6 pr.. I can't afford the 6 pr right now.. It also stated that it was free shipping and there was a shipping charge... I am unemployed and would like the cozy toes socks... Please answer as soon as possible... Thank you.. Mary Camara ...

I tried to order 2 pair of Cozy Toes @ $6.95 @ pair.. the order kept coming up for 6 pair. I tried several to delete the 6 pr to 2 pr but i couldn't change it.. it also ststed it was Free shipping... i can not afford 6 pr at the moment... Could you please contact with the form for 2 pr @ $6.95 @ thank you so much... Mary Camara...

I purchased a couple of pairs of your Memory cushioned super scuffs last August 2011 and I have poor feet that I thought this might help. They were ok for about the first month and a half. I was so excited to see that you had these and when I got them they were wonderful. But I couldn't believe how in such a short time they were just like any other slipper. No foam memory, flat and not comfortable any more. I thought they should last longer than a couple of months. I would appreciate hearing back from you on this manner. I didn't realize that you only had a 30 day replacement time when the quality is made so poorly.

I had ordered by phone, 2 sta cool comfort bras, for $7.97 each. By ordering 2 I received free shipping! That's $15.94 total. I was charged $ 14.87 for one bra including shipping and handling. Why would I only order one when for one dollar more I could get two? When I called to correct this error on the companies part I was told to call tomorrow, an obvious put off. When I call tomorrow they will tell me it's too late to do anything. But I will call my credit card company and stop payment if all is not fixed to my liking.

Around beginning of May I ordered magnetic dot slimming panties and my credit card was charged but to this date I have still not recieved the product. Would like to find out what the situation is before I go to the bank and put a claim against the amount of the product

Order #1086552. I have received one item and the free calculator. The 3 bras are on B/O. I noticed that the total order has been charged to my Visa. What's going on?

i returned the slimming briefs back in febuary and now its mid march and i hav'nt receivede my credit ? all i have is the merchant information---#[protected] ca.
can you please tell me what is the hold up? i tried calling and all i hear that all the rep. are busy on the phone i called several times i think this is terrable! to say the least?
plus i called at different times in the days...
thank you in advance mrs barbara lennane
5310 las verdesd circle #319
delray beach florida 33484

On 1/23/2011 I ordered a pair of slippers and a pair of support gloves. I paid for expedited shipping (5-7 days). The money was deducted from my account on 1/25/2011. It is 2/5/2011. I have not received product, nor a response to my inquiry about shipment.

Based on an advertisement found in my newspaper's coupon packet, I ordered a pair of slippers from this company's website on Nov. 27, 2010. It was stated that delivery might take up to 4 weeks, but that most customers received their orders within 2-3 wks. Given the low price of the item and that I had not found any others where the soles were cushioned with memory foam, I was willing to be patient.

After placing the order, I noticed that I was charged a $1.50 "processing fee" on top of the $2.00 "handling fee." (Shipping was said to be free.) This $1.50 fee was not shown or mentioned on the order form on the newspaper ad. I immediately wrote to their customer service dept. requesting that this fee be refunded. They complied, explaining:

"The $1.50 processing fee helps us to continue offering low prices, value premiums and other promotions. If you wish not to participate in this contribution, simply un-check the box located on the bottom of the first page on future orders."

This ridiculous explanation sounds like a recipe for ripping off unsuspecting customers.

I then waited for my order to arrive, expecting to receive it by Christmas at the latest. It did not. After Christmas I wrote to their customer service dept. expressing my dissatisfaction and insisting that they use whatever means necessary to ship my order to me within 3 business days.

I later received an response informing me that the item was on backorder and that I could call them to cancel.

I did call. I was told that the restock was expected mid-January, and therefore it would be February before I could possibly receive it--this had not been mentioned in the email. I did cancel the order.

Given...

1. the unreasonably long shipping time I was expected to wait

2. the unexpected fee they attempted to charge me

3. the fact that I never received a notice that the item was on backorder and shipping would be delayed

...I want to go on record to complain in spite of the fact that I was able to receive a refund. Given the seasonal nature of this item, it will now be difficult to acquire a reasonable substitute.

I recently placed an order by mail and 3 weeks later I haven't seen or heard anything from them. After calling I am informed it takes 2 weeks for them to get the order, 1 week for them to fill the order, and another week to two weeks for delivery. This is a Christmas gift I will not be receiving until well into January it seems, when I sent it out at the end of November. It is 2010...when does ordering EVER take this long and is this INNEFFICIENT?

I ordered a pair of slippers two months ago, recieved them but was way too small and wasn't what I thought they would be . sent back on June 25, 2010.Been waiting for my refund and the cost of $4.90 in postage it cost me to return these slippers.I received a new catalog the other day, but how do you expect me to buy anything if this is how your business is operated.Please send refund.
Sincerely,
Walter Shaughnessy
24 Bayberry Lane
Rochester, N.Y.14616
e-mail- [protected]@aol.com

i ordered 2 sets of toe straightners for my husband who has hammertoes and it is difficult to find shoes that dooesnt hurt his feet we were excited to see this product on the market since he is diabetic and his podiatrist says surgery is out of the question, we are on social security and we managed to send them a check on june 13 it was abruptly cashed and posted a week later for 19.89 this is july 6, i called them and they said the order would be filled this next week, however to allow for four to five weeks delivery...will we ever get our order, i will try and call again today as their website says orders will be filled on the next buisness day it was received. and it definatly should not take four or five weeks for it to reach us...beware of these people, other vomplaints have been filed.

My 90 year old grandfather mail ordered some items and did not receive 2 of them. He returned a shaving kit that he did not order. It has been a month and a half since he sent everything back and asked to be refunded for the 2 items that he did not receive, which comes to a total of about $20. He has not received anything and is worried that he will not receive his refund.