Drcharlessireland.com / Overbilling dentist
This dentist performed a root canal on me - I've had root canals before and was never in the amount of pain that I endured over two sessions with this dentist. The office charged me $75 for a root canal that was 100% covered by my insurance. The insurance company called him and he told them that it was because of his expensive, hi-tech equipment and that he had me sign a paper agreeing to the overcharge. None of this is true and they refused to refund the money. Dr. Ireland and the vast majority of his staff were incredibly rude and the language they used was completely unprofessional. Finally, after explaining that we would file a complaint with the ADA and the Insurance Commissioner, the office manager agreed to refund the $75. She asked us to come back at 8:30 Monday morning (5 days later). When we did, she was not there, the check was not there and they called the police on us because we said we were not leaving without the check. Now we have to waste a lot of time and file a civil complaint to get our $75 back that we never should have been charged to begin with. NEVER use this dentist!