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Dr, Frank / pain medication

1 United States

Dr. Frank was advertising pain medication on TV and The commercial said buy one bottle for $19.95 + shipping of $6.95 then if you ordered now you could get four more bottles of the spray for an additional $19.95. They DID NOT say $19.95 for each additional spray. When I called they said I could add to that some pills for 14.95 plus shipping. I added the pills to my order and I figured my bill to be about $61.00, but after I gave them my credit card number
they informed me my bill would be $120 and some
cents. As I said, they DID NOT say that the bottles of
spray would be EACH. They gave me a phone number for customer service which I called immediately and told them to cancel the order and
was told they could not do that. I told them I would
not accept the order from the mail carrier and that
I would call Master Card and tell them I would not
pay the bill. I was told there was nothing they could
do while it was pending, but when it came on to the
actual bill I was to call. I called this morning and
apparently you are not open on Saturdays so I am
trying to explain it by internet. I am disputing this
charge and I know Master Charge that i have with
USAA will take care of the matter. Could you please
keep me informed. Thank you so much.
Joy Stockment

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