DoYouSpain Internet Holidays
reviews and complaints

We reserved a car in Gandia Spain, specifically asking for an automatic, we arrived at Enterprise and they said, "oh, we don't have any automatic cars, we will call you later today or tomorrow when we have one" They never got back to us and have a phone line that goes directly to a full voicemail box.DoYouSpain says all they can do is send an email to Enterprise but they have not responded. TWO WEEKS and no response, no refund and no car, but of course they hand no problem charging my credit card over €500

We arrived at Santiago de Compostela, we went with ok mobility to collect the car which I had prepaid 300 euro for. We were told we needed a credit card. I did not have the physical card. I called dys help desk many times and said there is no help they can provide. We received no car and left my elderly parents waiting for hours. I want a full refund. I am filing a police report also

They give you a price online for a car you chose, ask if you want premium insurance to cover everthing so you book all of this then then when you collect your car at your destination airport it's like that booking never happened and all you have is communication set up. You don't get that car, you're told bascially nothing has been paid for and then have to pay more. I paid £150 initially then got stung another £350 at the airport! Disgusting, avoid at all costs!

Me and my pregnant partner and her daughter had booked a car with you 10-24/7 at bilbao airport.  We were supposed to pick up the car at 23.30 on 10/7 but we got problem with our plane due to a car accident.  We booked a new plane that would be in bilbao the day after about 11.45, we talked to you but got no help.  When we got to the airport our reservation was gone, how could that be?  a few hours later when we would still have the car we paid for.  How can you be so unhelpful when we want to collect the car a little later?  when we are already sorry for problem with the plane.  Your answer is that your system removes the bookings at midnight.  But why couldn't you help us when we called you several times?  now we don't have a car.  I want to urge EVERYONE to NEVER book a car via doyouspain.com, but only with serious companies.  It is embarrassing that they are allowed to exist.  I hope we get the money back or that they call us and offer us a car.

Booking number: DYS73910296

Through no fault of our own we lost our booking.

We had a hire car booked in Tenerife South for collection on the 22nd October around 1pm. In order to get there we had connecting flights through Lisbon however because of a software update in Portugal our flight was delayed and we missed the connecting flight. As there were no more flights we needed to source alternatives which took us to Tenerife North (south was impossible) but it was a late arrival. Ok, that's the back story.

On the 22nd we kept trying to call DoYouSpain to explain what had happened but the phone just rings and rings and rings, nobody ever answers. I sent an email to DoYouSpain but to this day nobody has replied. I got the "somebody will contact you shortly" email but nothing since and yes, I have checked my junk.

We arrived very late into Tenerife North and had to get a taxi to where we were staying, far too late to go to the South airport for the car as I'm sure the office would be closed. So, the next day I set off on the bus to get the car from the other airport...

When I got there, there was another family in front of me having issues with the rental company, however their plight sounded very similar to my own. They also had hired a car through DoYouSpain but had missed the collection due to delayed flights but the hire car company refused to honour the booking so I was not looking forward to talking to them.

The hire car company did not care, they simply kept telling me that the booking was now cancelled because I'd not arrived on time and there was no chance of a refund, my only option was to hire another car with them. When I said I've booked a car for 7 days, why does collecting my car on day 2 make a problem, i've hired it for 7 days?!?!? I was just told to take it up with DoYouSpain as it's "not our problem"

So I again tried to call DoYouSpain and yes, you've guessed it, nobody answered the phone using the number the hire car company gave me which was a different number.

This company is simply a scam job, they'll take your money and just disappear. Trust me, do not use them, they may come up cheap and you're thinking you have a bargain, but any slight hitch and you've lost your money and your car.

In the end I hired another car through a different company, so I've had to pay for 2 cars to just drive one of them.

I'm sure i'll get some reply about reading "terms and conditions" but this just garbage as I didn't miss the booking because of any fault of my own as funnily enough I can't control Lisbon airspace. Sometimes companies can't hide behind corporate garbage, they should have contingencies in place through "no fault" missed bookings.

Greedy cowboys!

Our problem with DoyouSpain started right at the beginning. When we picked up our rental car, we were told that the credit card with which we payed the booking was not accepted for the deposit by the service guy. We offered to pay in cash, with another credit card or even just book the amount right from the bank account. No. We were told the only solution is to pay 252€ more or we won’t get a car. So we payed but mentioned we will file a complaint, which we did. After numerous (at least 20) mails and around 2 months we are still waiting on any help, solution or even reaction from DoyouSpain. Never ever!

I hired a car through Doyouspain in October 2021 from Alicante Airport. When we arrived at the Firefly desk they would not release the car without charging me a further E155 for the fuel policy. We have never been refunded this amount despite returning the car full.

I have tried numerous tomes to speak to doyouspain but we never get further than the hold music in a queue. I have sent three complaint emails now, received an acknowledgement that they will be in touch but never had a further response.

Booking ref was DYS-[protected]

Shocking service from doyouspain Booked via their site for a car in Malaga with WIFI CAR RENT A CAR. Airport pick up was 1hr 20mins after we arrived & then we were left at their locked office on a trading estate 20 mins from the airport. We got an uber & abandoned the hire car! Doyouspain have absolved themselves from helping get a refund despite having received complaints about WIFI CAR RENT A CAR as far back as 2018.

Absolutely disgusted by this company, stay away or get ripped off
Absolutely disgusted by this company.
I hired a car online and paid for it. When I got to murcia goldcar depot I was told that no payment had been made. I showed the member of staff my doyouspain voucher but their system showed no payment. I had to pay 3 x more for the vehicle. I contacted doyouspain when I got back and they have refused to accept my argument for a refund of the payment I made at murcia.
Stay away or you could possibly get ripped off like I did.

We paid CAD$89.63 for car rental booking # ES476030350.
When we arrived at the counter in Malaga the woman said we had to take an alternate arrangement and charged us Euros 311.54 for car and insurance. She would not credit us the original CAD$89.63.
We understand the insurance cost is ours to pay but we expect a refund of the car payment. We did not request an upgrade. The woman we spoke with had poor English and we had trouble communicating with her to understand her problem with the original booking.
We can send you a copy of the Euro 311.54 bill.
Thank you
Michael McIntyre

This is complaint letter I have sent 10 times now to DoYouSpain of which I have not had a satisfactory response to, what can you do about this for us pls?

‘I am writing in response to what appears to be an automotive reply you sent me following on from my previous email. I would appreciate if someone could look further into my complaint as I feel we should be entitled to a refund for the extra insurance we have been pushed into purchasing upon arrival to Murcia airport. Also I would like to know what action is being taken as the company who distributed the first car to us attempted to send us away in a un-road worthy car which the service had expired on and which also displayed a warning message to say the tyres needed air and to be re-set.
When booking the vehicle through DoYouSpain we paid for Premium Insurance (55.60 euros) and as stated on the attached (Point 1) it states ‘remember that you don't need to take out any additional insurance offered by the car rental operator at the local office as you're already fully covered ‘. It also states that we will be required to leave a deposit of 1400.00 euros when we collect the car which will be refunded upon return.
When we arrived at GOLDCAR the computers were down and we had to wait until systems were back up and running, we showed our booking info (as attached) and was told we needed to purchase insurance as what we had was not sufficient, we spent quite some time disagreeing with this and said we wanted to pay the 1400 euros refundable deposit on my partners credit card of which we were told that we could not do this and had to take out the extra insurance. Other extras were added on and nothing was explained properly, the person we dealt with couldn't speak very good English and was just trying to push us into purchasing the insurance as quickly as possible. We said we didn't want the car hire if we had to pay the extra extortionate amount they were asking for and wanted to cancel everything as we felt we were being totally ripped off, we were told we couldn't do this.
My Partner ended up paying £361.65 euros (£338.82) on top of what we had already paid which in our opinion was absolutely ridiculous! The total we paid out was £520.67!
We went out to the car and when we got in and switched the engine on a red warning came up saying that the service was required as it had expired and the tyres needed air and re-setting. The time was now around midnight and with two children this was all becoming a very stressful situation. We unloaded our luggage we had already put in the car and returned to the office as we we're disgusted that further to the overcharging on insurance they had now tried to send us away with a car that was not road worthy! We asked again for a refund as we did not now want to drive away in a car that may not even be safe, we were denied a refund and after more complaining and saying we would not leave until we had a refund they then said they would give us an upgrade on another car, we felt we had no choice but to accept this even though we didn't want to as it was now very late and we were being denied a refund, we had very tired children who needed to get to bed as we had been travelling all day and it was extremely stressful.
We were all really upset with having to cope with this at the start of the holiday and for the rest of the holiday we were not able to do with the children what we had hoped to as we could not now afford it, in fact it put a complete damper on the holiday as we had very disappointed children who were looking forward to doing certain activities but now couldn't as the money had been spent on the extra insurance. We are both absolutely disgusted with the way we were treated by the car rental company and feel we were totally tricked into paying the extra car insurance and had no other option but to pay this at the time.
When we were asking questions to the car rental lady who dealt with us she couldn't really understand what we were saying or possibly intentionally pretending that she couldn't, and she tried her hardest to rush telling us things and not explaining things properly of which we suspect this was intentional so we couldn't really understand ourselves what she was selling us.
The outcome we are asking for is our £361.65 to be refunded, if this is not offered then I will be taking this further. I would also be interested to know why cars are not checked to be road worthy before customers take them as this is a very concerning matter which makes myself and would also make others reconsider taking car hire out through yourselves and GOLDSTAR in the future. If fact if this matter is not addressed and not resolved then I feel other customers and authorities should be aware as it could potentially put people like ourselves in danger should we have taken the un-road worthy car in the first instance? Also the issue needs to be addressed that we experienced upon arrival with regards to being wrongly sold extra car insurance as I am sure we are not the first and won't be the last that this happens to.
I would appreciate a response to this as soon as possible either in writing or by phone call on [protected].
Many thanks
Louise Cole & Steven Johnson'

I hired a car from do you Spain to pick a car up at Alicante airport and took out there top insurance policy for peace of mind when we arrived a month a mini bus took us to an industrial estate and ok rent a car was there
The girl said we had no insurance and asked if we wanted to take there insurance and I showed her the insurance I had taken out with do you Spain and she said that they didn't recognise this insurance and that if we went with do you Spain's insurance and we had an accident we could get into trouble and that she would block £1200 on our credit card to cover them and she showed me a price list for minor damage and the cheapest thing on the piece of paper was £250 for a stone chip we asked to get taken back to the airport and took out a car with record go car hire and didn't have a problem with them

Hire dates 16th - 19th June 2017. I booked an Audi A1, and paid for both the rental and the damage wavier insurance through doyouspain.com. I was collected by the OK Rent a Car minibus from Palma airport and taken to their off airport office. After a long wait in a very busy office I was offered a special offer upgrade to a Range Rover Evoque for €25, which seemed like a good deal so I decided to go for it. I also had to pay a €200 deposit for fuel, and was told that if I return the car full then I wouldn't have to pay any of their extortionate refuelling charges.

So I returned the car full of fuel, and was told by the man inspecting the cars that I would receive my €200 refund within a few days.

On checking my bank account they have only refunded £59.64 out of the £199.04 that they took from my card which included the €25 upgrade. So with the conversion rates they still owe me €133.

I called their customer service number, where the operator first said that the upgrade was €45 (I would not have paid this much, and their figures don't add up anyway). She then changed her story to say that it was €75 for the upgrade (which still didn't add up). When I argued this she put me on hold for ages.

So I called their Palma airport office, where the man I spoke to started saying that I was supposed to return the vehicle empty of fuel, which is in complete contrast to what I was told by his colleague. When I argued this he hung up.

AVOID AT ALL COST! I've used OK car rental (by Atlaschoice) on both islands, Mallorca and Menorca. So called airport office at Palma de Mallorca, rental period from 13th of June to 19th of June 2016, 600 EUR excess deposit. I didn't want to take their extra insurance (15 EUR per day). Very bad experience, hidden charges (Service fee) previously not stated on contract (Atlaschoice). Rip-off at the returning of the car where they immediately "find" "damage" which was done by previous rental. The damage was actually small bent on the roof of the car made by heavy (ice) rain (in my rental period it didn't rain at all) repairing which cost 50 EUR. They've stolen 280 EUR from my credit card for what they noted "medium damage". They didn't proof by anything the damage was done by me, the worker at drop off just mentioned the documentation is confidential when I insisted to see it, so no proof whatsoever. Previous costumers explaining the same criminal approach. They all indicate the same problem-they charged them major amounts of money for minor damages which were previously made. By all information now gathered, I presume that they charge several costumers for the same damages!
I am still waiting for fuel refund for the rental period from 19th June to 2th of July, same company at Menorca. So better avoid this "NOT OK" company at all cost!

I rented a car at www.DoYouSpain.com web site. They redirected me to "OK Rent a Car" rental company in Ibiza.
The "OK Rent a Car" office is located about 10mins from the airport in an industrial area hard to return to. On picked up the Peugeout 206 was with dirt blotches on the doors outside.
On return they inspected the car with a check list and I was informed of a new two cm scratch on the bumper back. I refuted responsibility for the damage but I was told I would have to pay the excess of 90 euro. Although I refused to pay a 90 euro was deducted from my VISA credit card I had given at the commencement of hire without my allowance.
They also rejected to take me to the airport although it was set in the contract, and I had to take a taxi, and I almost lost my flight !

Finally to mention that the contract said that as I had rented the car for more than 3 days, I was forced to pay for a FULL tank of diesel petrol (Peugeout 206 has 50 liters tank) costing me nearly 100 euro!
Please change your rental supplier to avoid a seriously bad experience !