download provider / FRAUDULENT THEIVES!!!
I signed up for a 3 day trial and was told that my credit card would be charged $4.78 US and could be cancelled any time. I use many different torrent sites that are free but this one (supposedly) had a rare file that I could not find or even buy. I figured that it would be worth the few bucks and I would cancel right away. The site promised an email with all my user details etc., which was never sent. I was given a pop-up type of thing to give me access to the VIP member section and when I clicked on it I was directed to a PORNOGRAPHY site! So I clicked "Support" and fired off an email to cancel immediately. Of course, I did not get a response. I tried repeatedly, without success to get a response from them.
A few days later when I was doing some online banking I noticed a big increase in my Credit Card balance!! I had not used the card for anything at all except for the $4.78 trial. I called my CC company and asked if there were any new charges and what they were and I was told that I had two charges pending for $50.94 each!! When I asked who the vendor was I learned that it was www.support69.com and the toll free number attached to that "company" was [protected]. I went to the website and low and behold it was a customer support site for PORN sites! When I tried to cancel my account for download provider it was not there; only porn sites were listed. I called the toll free number and among the many options were to talk to a customer service representative. The phone rang about 20 times and then a message came on stating the hours of operation (which is when I called) and then hung up on me. I tried again to no avail. It did tell me that I could find online support at www.customersupporthelp.com which turned out to be another customer support site for porn. It gave a different toll free number. I called it and guess what? The same voice and the exact same menu.
I selected the option for account information and found out that I now had THREE accounts at three different porn sites!! This has been a nightmare and it still is not resolved. My CC company told me to fill out the forms on both of these support sites to cancel my membership, tell them that I never signed up at any of these, etc and see what their response would be and to call back on a certain day if I had not received an answer from them. Once I had done that, my CC company could then dispute the charges. I haven't called the toll free numbers today out of fear that I may now have additional accounts on even more porn sites.
There are so many complaints on numerous websites and forums about download provider it is mind boggling how they have been able to continue to operate!?? I do plan on contacting the R.C.M.P. and the F.B.I. to alert them to shut these thieves down.
I will also contact the media about them as well, for what it's worth.
If anyone has any further advice for me, I would greatly appreciate it.
I also wanted to mention that there are a lot of other torrent sites that offer the same 3 day trial's at the same price and I would suspect that they are all linked.
I have been using my credit card online for years and have never had anything like this happen to me. From now on, I will only deal with vendors who accept PayPal.
I hope that this will prevent others from being victimized from these theives.