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4.1 1273 Reviews

DoubleDown Casino Complaints Summary

8 Resolved
275 Unresolved
Our verdict: If considering services from DoubleDown Casino with a critical resolution rate, extra caution is advised. Examine detailed customer feedback to understand the severity and nature of unresolved issues. Be prepared for the possibility of unsatisfactory responses and have contingency plans, including seeking assistance from consumer advocacy groups if necessary.
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DoubleDown Casino reviews & complaints 284

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J
6:54 pm EDT

DoubleDown Casino chips

I been a valid customer for many years with doubledown casino and I am not very satisfied with this site for the last couple of months I have sent many messages and no one has bothered to contact me and even try to apologize or anything I have purchased so may chips and then when I started playing either the game freezing or your site shuts down on me I thought it was my computer but it cant be I took it in for maintance and there is no problem. I play many other games and other slot games and never with a problem. Can you please tell me what is the problem and how you can fix the problem it really sucks to have this happen all the time when you spend lots of money to see this happen. Please I don't want to hear it is not your fault and it is always something on are end.

Please respond back and fix the problem or I will have to purchase and play elsewhere where there is no problem

Thanks Julie

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3:44 pm EDT

DoubleDown Casino red club chips

I wrote about this problem yesterday.
My chips from Red Club for the dates of April 4th, 5th and today April 6th have not been added to my chip total.
Please let me know if there is something for me to try on my end.
I have been playing DDC for about 10 or more years.
I spent about $20, 000.00 on purchases.
A respondence would be appreciated.

Thank You,
Barbara

[protected]@optonline.net

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2:53 pm EDT

DoubleDown Casino can not play game after buying points

I bought the 59.95 points on 3/20/19 on my ipad, every time I try to load the game in it would kick me off, I tryed loading 3/21/19 and before it kicked me off it showed my points were gone, could u fix or refund my money please, my name is archie flint and email is [protected]@comcast.net, ive been playing double down on and off for a long time, and would like to keep playing I would hope u respond to this as soon as you can thanks signed archie flint dilliner pa

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F
5:31 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

DoubleDown Casino chip sale

My name is sheryl parker. Today I was playing my husbands game on his cell phone which is [protected]. I lost a large amount of chips, so they had a sale, spend $39.99, and get 39, 000.000 chips. I bought some, and my order # was gpa.[protected] on 3/17 at 2:33:55 pm edt. I also bought some more for $39.99 and my order # was gpa.[protected] on 3/17 at 2:37:19 pm edt I didn't receive the second order, and my checking account was charged another $39.99. I tried to email your support team and they said they couldn't help me. Can you please look into this issue, I would appreciate it. If you can't, please give a phone number so I can call your company my self. Aso, you can send me your answer to my email address at [protected]@gmail.com thank you

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Update by fester1947
Mar 17, 2019 5:48 pm EDT

my name is Sheryl parker, today I was playing my husbands game on his cell phone, which is [protected]. I lost a large amount of chips, they had a sale, spend $39.99 and get 39, 000.000 chips. I bought some, my order number was GPA.[protected] on 3/17 at 2:33:55 pm EDT I also bought another 39, 000.000 for $39.99. this order I didn't receive, and my checking account was charger another $39.99. My order # for this transaction was GPA.[protected] on 3/17 at 2:37:19 pm EDT You can send me your answer at my email address at donandsheryl85@gmail.com also if you can't give me an answer, could you please send me the company customer phone number thank you.

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K
9:49 am EST
Verified customer This complaint was posted by a verified customer. Learn more

DoubleDown Casino taking games offline

Why did you people take pharaohs fortune off line this is the only game I play
Could you people please put it back on line. I'm not the only one who is bummed out due to you people taking this off line. I have had several requests from friends about this if there is a problem with putting this game back on line. W would really like to know why this can not be done. Please respond to this email thanks

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R
3:33 pm EST

DoubleDown Casino game hunters club is putting virus in some computers

Game hunters club is allowing someone to attach to the free chips links and putting virsus in computers.in some cases even porn has come up when grand-children are in the room. It appears game hunters club is receiving monies for each add clicked on. This has been reported to several agencies in washington dc whicn will look into the matter next week.

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C
10:12 am EST
Verified customer This complaint was posted by a verified customer. Learn more

DoubleDown Casino unauthorized money spent on my credit card

Hello,
My name is Corann Tackett. I allowed my grandson to play a game Larry Lobster Mania 3 on my phone over the weekend from Feburary 8th - 10th. He charged my card 585.00 dollars for credits without my consent. I am very distraught over this, because I am an elderly woman on disability, and I need my money for rent and food and medicine. My grandson is only 10 years old, so I'm not sure he realized what he was doing. None the less, I am begging you for a refund. The card he used (which is on my phone under google) [protected] and the phone number is [protected]. Please, help me to regain my funds. It was all the money I had and I am desperate. Thank you.

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K
11:04 pm EST

DoubleDown Casino complaint

I was in red diamond clubs and I have been taken down to the yellow diamond club. I have lost 400 hundred million dollars in play because of there actions. And they keep taking money out of my check account.
Dorothy McFarland [protected].Refund please. I need this resolved as soon as possible. I love your games but can't afford to play like this.

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D
3:04 pm EST

DoubleDown Casino desert spirit game did not give major jackpot. at a 500,000 bet.

Been playing this site 4+yrs. Got Jackpot, Jackpot, Major. Everything is lit up I believe I should have been awarded Major Jackpot. Todays Date is Jan 19, 2019 at approx. 3:25 p.m. I would like to get these points installed on my account if I'm correct and should have been awarded this Jackpot. I'm submitting a photo I took of the game and the hit showing The Jackpot I believe I should have been awarded.

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J
1joan1
, US
Apr 16, 2019 12:10 am EDT

No point playing..The app is messed up. I spun 32 times on Capn Quid at 120k a go before i got a win of 16k! i then shifted to Legend of Zed and at 200k a go i got a BONUS which paid me 8k!.I have complined, but as per..If your paying players-Don't..Something seriously wrong with the slots.

J
J
1joan1
, US
Apr 16, 2019 12:09 am EDT

No point playing anymore-32 times i spun on Capn quid at 120k a go before getting ONE win which was 16k..I then played Legend of Zed at 200k a go got a BONUS and it paid me 8k! If anyone still pays..Don't.

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J
3:09 pm EST

DoubleDown Casino everything on my account was deleted. lucille 1936

On Dec. 22 my grandson was fixing a problem on my IPAD and had to delete and reload some of the things. As a result, my double down account started back at 0. Had 80 plus million chips. Plus all the levels I had worked up to. He is in college, and has already left to go back to college. He may have used his email address which is druehoagland14172962375 or mine which is [protected]@centurytell.net Is there ay way you can help me reclaim my data. Jlucille1936. ps. I am 82 years old, so forgive my mistakes.

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G
10:39 am EST

DoubleDown Casino mystical mermaid games

got bonus betting 1 Million chips got three mermaids, game is froze and will not play. other games work i hope this wasn't intentional a lot of points are being lost because of this December 20, 2018 this should be fairly easy to solve just unfreeze it and let me have my points so i can continue to play can't believe this happened. please fix as soon as possible.

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D
10:25 am EST

DoubleDown Casino payment on wins not received...

Hello...

I have attempted to solve this problem since nov. 23 via support with no resolution. the entire email trail is provided below.

It is simple. I won 4 times playing caribbean kitty. coins were not credited to my account. the total to date is:

Date time amount
11/23 7:40 am 212, 000, 000
11/23 1:30 pm 650, 000, 000
11/27 12:24 am 628, 000, 000
11/27 12:31 am 615, 000, 000

I reported these issues in a timely manner. I play 98% on this site and have spent a good amount of money enjoying your game. I am not enjoying being ignored. especially since I am asking you to rectify payment of chips not money.

Please do whatever verification you need to do and credit my account... thank you.

Debra tidwell

_

debra tidwell
Nov 30, 18:04 pst
Day 6 first reported on 11/24...
Please pay the chip from the 4 occurrences of wins without payoffs... thank you.
Debra
Neil, thank you for the reply.

As I watched the game, there is a win and that is followed by a banner that says something like ‘big win' and counts the chips. when it goes into that banner and counting once it reaches the win total the chips registered.

In the cases where it did not award the chips, that banner with the ‘big win' message and counting of the chips doesn't happen. the game pauses and I don't know the technical terms and then then ‘skips' the counting step going instead back to the point where it is waiting for a wager.

Again, I would not be so persistent if I didn't play often. I have had skips like that happen in other games — where the winnings don't register, but not as frequently as this.

Debra

Sent from mail for windows 10

From: neil (doubledown interactive)
Sent: wednesday, november 28, 2018 5:33:36 pm
To: debra tidwell
Subject: [doubledown interactive ] re: no action - 2002905

#- please type your reply above this line -#
Your support request (2003849) has a new reply. to respond with any further information, reply to this email.
Neil (doubledown casino)

Nov 28, 14:33 pst
Hi debra,
Your report is being reviewed by our senior support staff. our goal is to respond to you within 2 to 3 business days. we apologize in advance for any delay.
Best,
Neil
Debra tidwell

Nov 28, 13:14 pst
Day 5……..
Sent from mail for windows 10
_
From: doubledown interactive
Sent: tuesday, november 27, 2018 6:15:49 pm
To: debra tidwell
Subject: doubledown casino has received: no action - 2002905
Debra tidwell

Nov 27, 15:15 pst
I reported non pay several days ago on now 4 occurrences that should have paid and did not.
Please credit the coins. I play a lot don't need to attempt to cheat. please pay the coins.
Thank you
This email is a service from doubledown casino. delivered by zendesk.
[l7xv9r-gko7]

This email is a service from doubledown casino. delivered by zendesk.
[93680x-7meo]

Ryan -

Ok two more occurrences.

None payment of

628, 000, 000 coins at 12:24 am
615, 000, 000 coins at 12:31 am

The wins are showing after the round or bonus spin however the screen that shows the ‘big win' does not on these non-pays.

Please correct these now 4 non-payouts. thank you.

Sent from mail for windows 10

Sent from mail for windows 10

From: debra peters
Sent: sunday, november 25, 2018 1:23:50 pm
To: doubledown interactive
Subject: re: [doubledown interactive ] re: no payout on winning slot

Ryan, still awaiting a response.

Sent from mail for windows 10

From: ryan (doubledown interactive)
Sent: friday, november 23, 2018 3:08:11 pm
To: debra tidwell
Subject: [doubledown interactive ] re: no payout on winning slot

#- please type your reply above this line -#
Your support request (2002905) has a new reply. to respond with any further information, reply to this email.
ryan (doubledown casino)
Nov 23, 12:08 pst
Hi debra,
I'm sorry for any frustration on the slots today. our quality assurance team is testing constantly to ensure our game is in working order, delivering payouts as expected and collecting only the intended wager on each spin.
We have determined that a likely cause for this confusion is the occasional delay in the game's display of the current chip balance. there are times when the game graphics fall behind, and you could suddenly see your chips balance go higher or lower than the most recent action would have caused, because the display just caught up to the action. it's still the correct addition or deduction of chips for the most recent sequence of events, but since it happens all at once, it looks wrong.
If you continue to see wagers or payouts that seem incorrect, please consider sending us a video capture of your game to show us what you are seeing. there are many programs and apps available to record your screen, and we would be grateful for the information to help us determine the cause of your experience.
Thank you for playing doubledown casino.
-ryan

debra tidwell
Nov 23, 10:47 pst
Twice today, 11/23/18, I was playing caribbean kitty and was not pay the chips for a game round. the first was earlier today - around 7:40 a.m. (eastern). I won 212 m chips and there was no payment. at 1:30 p.m. (eastern), I won 650 m chips and again there was no payment.
Please restore those chips to my account, tank you.

This email is a service from doubledown casino. delivered by zendesk.
[09x09w-2xl5]

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J
2:11 pm EST

DoubleDown Casino doubledown casino kept playing with my money after I stopped and where able to take money from my checking account.

I was playing Double down the Nov.22 to Nov 28 I myself played 4 games not number you show i would like money back for the balance if 9 games I didn't play please, I my self understand how this happened, escept I can say that there have been times when I would log into mt computer an find someone working in my computer at that same time so at lease he would say he was tuning the computer up, next I would be out of money. This person hacked my computer for what he could get. There where other games I play at other times. Please get me at least some of my money back.
Sincerly,
Joan Mcnamee

Most Sincerly, Joan Mcnamee

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J
8:03 pm EST

DoubleDown Casino doubledown casino slots

If anyone is still paying real money-Don't! The games are not random, payouts are low and bonuses when you get them pay out so little that it's not worth it. As for the free spins-every day i have a chance of winning 9 million in total from 5 friends and the main DDC spin, but every day for almost 2 months it's around 300k and the DDC gift spin has stopped on 75k every day for the two months...Should tell you why it's not worth spending real money. Rigged to the core and it will never change.

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D
11:29 am EST

DoubleDown Casino charged for chips didn't receive them

A week ago I was awarded 5x's chips. So I paid for 500, 000, 000 chips at $99.00. Your site said paypals wasn't working so I used a credit card, said it wasn't working either so I used a debit card, same thing gave up and the next day seen I was charged on both cards. Reported this 3 times now. On facebook it said you took care of it but still no chips. please refund $ to my accounts or give me the 1 billion 500 million in chips. Dawn Copus [protected] dawn.[protected]@yahoo.com

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J
2:09 pm EST

DoubleDown Casino casino

double down ripped me off, it took all of my chips, and the green blocks, and put me back on white were I am on pink, i have been playing the game day and night, and I woke up and it took me back from pink to white, but if you are going to Rip me off I ain't going to play now more even though I love the game, I want my chips back but I want you terra back and I want the green things full like it was last night, and y'all don't have to pay for the chips so I want them back plz, this pees me off how y'all done. get back to me about this or I will quiet the game and go to another casino, i lost every but of the chips, let me know one way or another.

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D
11:41 am EST

DoubleDown Casino chips

I have been kicked out after I buy my cards, in Bingo. Kicked out, meaning I have to reboot. DDC took 60, 000 from me two days in a row. I buy chips and I play with what I recieve. It's not fair. I play Diamond Divinci Everyday, my fav. For the last two weeks I have not gotten a bonus round. That is not fair. This is making NOT want to play anymore. I have played everyday for the past 9yrs or more

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6:06 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

DoubleDown Casino casino

While playing texas holdem today ( Nov 1 2018) at 3:31 I hit the straight flush and the pot stood at $3576.144. I did not receive the fundfs in my account and am wondering why?
Its hard enough to hit a straight flush but when one does one expects to get the reward...

Thanks for your time:

Russ Bowman

[protected]@gmail.com

Look forward to hearing from you.

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7:52 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

DoubleDown Casino took 99.99 from my debit card

On 10.14.18, my mom, who refuses to buy coins, got an email from google play services saying thank you for your purchase of 99.99. She immediately stopped playing and uninstalled the ga.e. when I got home I contacted customer support. The said they investigated and it was a v as lid purchase. So I went to my bank an did a fraudulent claim. I even contacted the game maker and they said she played 500, 000, 000.00 in two hours. I've swear he'd the net a d I'm not the only one this has happened to. I'm co reacting the better business bureau tomorrow. There are tons of co.plaints about Double Down Casino.

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2:18 pm EDT
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DoubleDown Casino playing caribbean kitty

To whom this concerns:

I have been active with using for enjoyment the Double Down games on my phone. I have started running into multiple coin values with playing Caribbean Kitty and have seen the Grand Coin just go away while in the 6 coin respin. I also have lost alot of coins while the multiplier would show up and then go away while in the respin. I have invested in purchasing the coins honestly and fairly. I would like to ask why this is happening so often and ask for some assistance to resolve and reimburse my losses. I enjoy the game and others, but really getting discouraged in playing your games because I don't trust the honesty from your web/cellular games.

Please reply!

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J
Janet Taylor
, US
Oct 16, 2018 12:32 pm EDT

What a rip off. After playing DDC for about 5-6 years, I finally won a really good jackpot, 550, 000, 000. I played for a few days using the jackpot tokens, and then one day I switched to a game I have never played before. I spun about 20 times betting $300, 000 a spin with nothing happening, so I went to the information icon to see how a bonus occurs. After reading it, I went right back to my game and started playing again. After spinning twice, it said I didn't have enough to play. Mind you, I started with 334, 000, 000 tokens. I looked down, and it switched itself to betting 200, 000, 000 a spin. Needless to say I was really really bummed. Anything I can do about it?

J
J
Janet Taylor
, US
Oct 16, 2018 12:34 pm EDT

I actually have 434, 000, 000 tokens. Should check my typing before posting.

DoubleDown Casino Customer Reviews Overview

DoubleDown Casino is an online platform offering a variety of virtual casino games. Users can access a range of slot machines, video poker, blackjack, and roulette, all playable from a web browser or through a mobile app. The service operates on a free-to-play model, with options for in-app purchases to enhance the gaming experience. DoubleDown Casino's games are intended for entertainment purposes and do not involve real money gambling.

DoubleDown Casino In-depth Review

In summary, DoubleDown Casino offers a diverse range of games and a user-friendly interface, making it a popular choice for social casino enthusiasts. While it excels in providing a variety of games and social features, the lack of information on licensing and regulation may concern some users. The casino's focus on social gaming and its integration with social media platforms adds to the overall fun and communal experience.

Website Interface and Usability

The ease of navigation on DoubleDown Casino's website is quite good. Users can find games quickly and the menus are intuitive. The design and aesthetics are appealing with a vibrant color scheme that captures the excitement of a real casino. As for mobile compatibility, the site works well on various devices and there is an app available which makes gaming on-the-go convenient.

Game Selection

  1. Variety of Games Offered is impressive, with a wide range of slots, video poker, and table games available.
  2. There are some exclusive titles that can only be found at DoubleDown Casino, adding to its unique appeal.
  3. The quality of graphics and gameplay is generally high, providing an engaging gaming experience.

Fairness and Security

Information on licensing and regulation is not readily available, which might be a concern for some players. There is no clear indication of Random Number Generator Certification, but the games seem to operate fairly. The website appears to use data encryption to protect user privacy, though specific details are not provided.

Bonuses and Promotions

DoubleDown Casino offers various welcome bonuses and offers to new players. They also have a loyalty program to reward regular players, but the terms and conditions of these bonuses are not very clear and should be read carefully.

Customer Support

The availability of support is not specified, but there are multiple contact options including email and a customer service form. The responsiveness and helpfulness of the support team are decent, based on user feedback.

Payment and Withdrawal Options

As a social casino, DoubleDown Casino operates with virtual currency, so traditional deposit and withdrawal methods are not applicable. Transactions are made through in-app purchases, and the transaction speed is typically immediate.

Social Gaming Features

The casino encourages community interaction with features that allow players to play with friends. Leaderboards and tournaments add a competitive edge, and social media integration makes it easy to share achievements and invite friends.

Responsible Gaming

DoubleDown Casino promotes responsible gaming with options for self-exclusion and setting deposit limits. They also provide information and support for problem gambling.

User Reviews and Community Feedback

Overall user satisfaction seems high, with many players enjoying the social aspects of the casino. Common praises are for the game variety and the social features, while complaints often relate to the cost of in-game purchases. The trustworthiness of user reviews is generally good, but as with any online platform, should be taken with a grain of salt.

Updates and Maintenance

DoubleDown Casino regularly releases new games and updates. They are proactive with software updates and bug fixes. Information on scheduled maintenance and downtime is communicated to players in advance when possible.

Legal and Compliance

The casino seems to adhere to local gambling laws by offering social gaming rather than real-money gambling. They have an age verification process to ensure all players are of legal age. Details on compliance with anti-money laundering regulations are not specified.

Overall Experience

The key strengths of DoubleDown Casino include its wide game selection and social gaming features. However, the lack of transparency regarding licensing and security could be seen as a weakness. When compared to competitors, it holds its own in terms of game variety and social aspects. My final recommendation is that DoubleDown Casino is a fun option for those interested in social casino games, but players should be mindful of the virtual currency system and the potential costs involved.

How to file a complaint about DoubleDown Casino?

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- Summarize the main issue with DoubleDown Casino in the 'Complaint Title'.

4. Detailing the Experience:
- Provide detailed information about key areas of concern.
- Mention any relevant transactions with the company.
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- Include steps taken to resolve the issue and the company's response.
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9. Post-Submission Actions:
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Use this comments board to leave complaints and reviews about DoubleDown Casino. Discuss the issues you have had with DoubleDown Casino and work with their customer service team to find a resolution.