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4.1 1273 Reviews

DoubleDown Casino Complaints Summary

8 Resolved
275 Unresolved
Our verdict: If considering services from DoubleDown Casino with a critical resolution rate, extra caution is advised. Examine detailed customer feedback to understand the severity and nature of unresolved issues. Be prepared for the possibility of unsatisfactory responses and have contingency plans, including seeking assistance from consumer advocacy groups if necessary.
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G
3:39 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

DoubleDown Casino rip off

This place has just become a total rip off. Ever since you took over the win % has dramatically gone down as well as the bonus frequency. You keep saying that you do do not alter the %'s but there is no other explanation to it, and I am not the only one to notice either. Paploma and Garden party where 2 of the best slots and always had frequent bonus round which averaged anything between 50 and 80 spins. Now its taking anything up to 200 and if you are lucky to get one, the wins are just ridiculous. Noahs ark sometimes takes longer. It took 258 spins at 1.2 million a spin to get a bonus round and it paid 4.5 million? And you maintain that slots are running as normal as they should and you don't alter payouts or bonus rounds.
You keep saying this is a free casino? Well you take real money but you don't give anything back. When we complain you just shun people and treat them like lepers and don't want to know them, so long as you have taken their money.

I only wish that people who are buying will see how much they are being ripped off and stop buying from you. You are a disgrace and should not be allowed to continue and steal money from people.

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9:08 am EDT
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DoubleDown Casino credit card charges

On Oct 1, 2018 I reported 2 charges unknown to me and requested refunds for the charges. As of today, ||I have not received any response from your office. I attempted to email this morning but my email was returned. You probably aware from your records that I am a regular player of your games and hate to stop playing due to these charges that were unauthorized.

I would appreciate a response from your office.

Thank you

Herminia V Rosauro

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2:03 pm EDT
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DoubleDown Casino I am complaining about charges made on my president's choice financial account made, on september 23 and 24 2018

I would appreciate your follow up on charges made through my Presidents Choice Financial credit card. Following were the charges I am disputing:

September 23, 2018 $300

September 24 2018 $296.72

I hope for your kind and favourable response. Please be advised and perhaps your records on my past purchases would show that the amount I normally purchased never exceeded the $99.00 package.

Thank you.
Herminia Rosauro

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Update by Herminia V Rosauro
Nov 01, 2018 3:29 pm EDT

When will you act on this complain I submitted over a month ago

Update by Herminia V Rosauro
Oct 10, 2018 11:00 am EDT

I am still waiting from Double Down Casino to respond on my complains dated Oct 1 and 5, 2018.

Thank You,

Herminia V Rosauro

Update by Herminia V Rosauro
Oct 01, 2018 2:14 pm EDT

Would like to know how long of a wait before a decision is made on my request and complain

Update by Herminia V Rosauro
Oct 01, 2018 2:08 pm EDT

|I am looking forward to your favourable response

Update by Herminia V Rosauro
Oct 01, 2018 2:06 pm EDT

Please post my complain and comments

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E
1:35 pm EDT

DoubleDown Casino not receiving chips that I won today.

I won 13 million chips this morning; playing 12, 000 a spin on Wheel Of Fortune slots. I hit two sevens and a double diamond. I did not receive the chips I won. My email is. [protected]@ gmail.com
This is the first time I have had this problem with Doubledown Casino. I love playing slots. I have purchased chips before. Just would love to receive chips that I won. Thank you,

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10:01 pm EDT

DoubleDown Casino the rng (random number generator) is way too tight!

There are live casinos with looser slots than Double Down Casino. I spin through a slot something like 14.8 million chips to win only 10% of that in a bonus round.

They do things that affect the RNG like pop up ads as your spinning through. An RNG stands for a Random Number Generator. The moment you tap the button, the pre-determined result is already in. Meaning the machine should already have determined the payout the millisecond you hit the button. All the machine is doing is configuring an accurate combination, in correspondence with the RNG.

The app has A LOT of glitches, and many of the slots run very slow. This also affects your RNG.

I also notice some strange occurrences with the games, and including the BONUS WHEEL. I have landed on 250k once to have the wheel backslide to 75K or 85K after a full stop. I have had reels on slots bounce backwards, from a BIG payout combination.

My suggestion is DON'T spend your money at DOUBLE DOWN CASINO. They ARE CHEATING you! Take it from a guy that has worked at a BOYD casino. These slots are RIGGED!

In the poker room, they will set up CATFISH players. That are designed to take your chips. Be on the look out for players that seem to win frequently, and call on bogus pp. These players are most likely CATFISH players, designed to reduce your bank roll.

The idea behind their scheme is, to ramp up the RNG in your first 5 or 6 levels, to get you interested in the game. Once you reach about level 9 you will notice your winning has turned to mostly losing, and entertainment has turned into frustration. That is because the algarythym is designed to slow the RNG down, once you reach a certain level. This is so that your bank roll diminishes, and your forced to pay the app.

I think Double Down Casino should be investigated by the gaming commission. Whether or not it is for pure entertainment, they should be bound by the same laws as brick and mortar casinos. Because they are charging a fee to play the games on the app.

If you want to shell out hundreds of dollars to play slots, might as well go to a live casino. Their slots are looser, you will spend less money, you will be more entertained, and who know's you just might win.

But whatever you do, DO NOT waste your money on this game. They are for sure 100% no doubt cheating you in order to increase their own bank roll.

Take it from a former employee at the Par-A-Dice Hotel and Casino. East Peoria, IL 61611.

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Oleg Holland
, US
Nov 06, 2018 9:02 am EST

Warwas in the United States, for real? Anyway, back to the gambling, I never had problems with playing at any time I want. We are living in the 21st-century people! Grab a beer and start making money here: https://slotsjudge.com/casinos/endorphina-casinos/

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R
7:45 pm EDT
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DoubleDown Casino bought chips

I went to buy chips and it said exclusive and when it opened it said 500 million for $99 but when I got through with the transaction it only gave me 250 million. Would just like to get the rest of my chips then I will be happy. I buy chips quite often and I'm feeling a little ripped off. I never buy chips unless they have at least 300 million for $99. Will be waiting

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Update by rick hartley
Sep 19, 2018 4:44 pm EDT

Rick Hartley email is alottamusicplus@gmail.com. Yesterday I bought chips and my dropdown said best buy was 500 million for $99 but when I purchased them I only received 250 million. Would really like my other 250 please. I'm a good customer. I buy chips pretty regular
Rick Hartley

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11:54 am EDT
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DoubleDown Casino game game pixies of the forest

Went on to play the above game on Friday 8/31/18 for Happy Hour. I lost a ton of chips because when the bonus spin (3) came up the icons were dead and you couldn't use them. This happened 12 times and I wrote down how much I had bet and thought about how much I probably lost. When you get the free spins you get multi millions of dollars. I wrote Double Down on 8/31/18 and 9/1/18 telling them the bonus rounds were broken. I asked that they at least put 100, 000, 000 chips into my account. I have bought 300.00 in chips in the past few weeks. If they can't respond to my request then I will reverse my last payment of 99.00 with my Visa.
It is not my fault that their game was not working on bonus rounds and to have it not working for two days is unacceptable. They've taken my money...now at least make this right by reimbursing me for 100 mil.

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6:02 am EDT

DoubleDown Casino unethical behaviour

This casino is impossible to win on. I personally think you should be taken off of facebook. You encourage people to spend, spend, spend...give them 3, 000 on a bonus spin and it's gone in a few minutes. I was beginning to think it was just me, but I've heard a lot of complaints from others. I am going to write to facebook and ask if they'll take it off. Scam artist at the highest and you should be ashamed of yourself.

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Update by Dhyatt1014
Aug 28, 2018 8:15 pm EDT

Good God...I spend hundreds of dollars on this casino site...Are you the tightest casino on line...yes. I recommend that everyone stay away from this site unless you either don't won't to play but a minute, or you have hundreds of dollars to spare.

Update by Dhyatt1014
Aug 29, 2018 6:25 am EDT

Be warned Double Down Casino...thought it was just me, but after reading the complaints board, you do this to everyone...you are getting rich off of gamers trust that they will be treated fairly...you are getting rich...or someone is getting rich. I am going to do everything I can to ensure you change your practices or get off of facebook. I have submitted a complaint to facebook as has others and I pray you will be taken off until you finally decide that lining you pockets at gamers expense is not worth it. Shameful practices going on in there.

Update by Dhyatt1014
Aug 29, 2018 6:04 am EDT

Pathetic, scam artist casino...personally feel it should be taken off of facebook. Getting rich off of unsuspecting gamblers who only want a fair shake at winning...never seen anything like it.

Update by Dhyatt1014
Aug 28, 2018 8:16 pm EDT

Tightest casino ever. Do not spend your hard earned dollars here...Terrible, scam artist

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C
2:26 pm EDT

DoubleDown Casino promotions, spins. slow activity. id#c78dd7b7afd547co95393f999a564ac8.

I purchased a 7 day promotion which was supposed to give 8mil chips the first day and up to 8 mil the next 7 days. The wheel spins and lands on 6 mil or 8 mil. If that happens it moves two segments away to some lower number such as 162k. It does the same thing in game spins. It will stop on a high win and then jump to a lower number. I am also often unable to access games if my choice but can only play a particular game that comes up on the screen. I have been playing double down for years. Never had so much trouble with it.

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9:57 am EDT

DoubleDown Casino doubledown casino not loading games so I can play

My DoubleDown Casino account, [protected]@yahoo.com., will allow me to collect credits but then stops at the DoubleDown logo with the poker chips lining up and acting like it is loading but goes no further. It does not load the page to select a game to play. Please correct. Thank you, Sandy Shaw
It has acted like this for a while now. I enjoy playing DoubleDown Casino games as I am 70 years old and retired so I stay home a lot. I can get into other casinos to play but I really like DoubleDown Casino. So please consider helping me. Thanks again, Sandy Shaw

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3:04 pm EDT

DoubleDown Casino trouble with game on android phone

I have 3 Android phones that I use to play your game on and all three are having trouble playing your games. Everything was fine until you had your last software update. Now when I open my app and select a game most of the time the screen goes black but I still have sound but can't see the game. I have to log out of the app using my home screen button and go back into the app just for the black screen to disappear. I have already tried all of the recommended trouble shooting and still haven't been able to solve the problem on my own. My Android phones are running a 7.0 operating system. I have three Android tablets that work fine it's just the app on the phones that don't currently accept your latest software update. Can you please advise me how to fix this issues since I'm addicted to you game and frustrated with this issues.

My email is mr.[protected]@yahoo.com or my phone number is [protected]

Thank you! Stephen Mitchell

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11:16 pm EDT
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DoubleDown Casino chips and status

I've been playing Doubledown for a long time and now all of my chips, and status is gone. I've been putting a lot of money into your game and I don't know why now it has disappeared. I recently had purchased over 100 million chips and had close to 200 million chips. My status was Ruby and today, 7/24/18, when I went online to play, it had me as it I just started playing. Everything disappeared. Can you please fix this and give me back my chips and status. Thank you
Shenetha Ragsdale

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Ray DelPercio
, US
Aug 28, 2018 7:12 pm EDT

same thing happened to me, had 16m chips, next day ony 500thousand
where did they go?

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Dhyatt1014
, US
Aug 05, 2018 9:32 am EDT

Do not play Double Down Casino unless you have lots of money to loose.

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Dhyatt1014
, US
Aug 05, 2018 9:32 am EDT

Horrible site.

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Dhyatt1014
, US
Aug 05, 2018 9:31 am EDT

Double Down Casino is a horrible site. You are money grubbing, pathetic. You should be ashamed.

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Dhyatt1014
, US
Aug 05, 2018 9:31 am EDT

I'll tell you why. Double Down Casino is a money grubbing, sucky casino. Horrible and should be ashamed. Gives you a "Bonus" of 5 million chips which are gone within 5 minutes playing small bets. This is terrible.

ComplaintsBoard
D
2:10 am EDT

DoubleDown Casino slots

I am unable to play the slots on Double down casino site. Every time I try, the special offer appears and 6it freezes up. I try to gett outof this special offer by hitting the X, but it does not respond. I have to turn it off. Wben I try to get on the double down casino site again, it goes rigbt back to your special offer again and freezes up. I have the same probl whether I am on my desk top computer or on my telepbone. I am at the point now where I will probably take the double down casino application of my computer and telephone. It is of.no value to me if I am not able to play the game.

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jtimms88@gmail.com
, US
Jul 30, 2018 7:50 pm EDT
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why can't I send money to my friends and why can't I receive any ?

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Janet54
, US
Jul 29, 2018 3:46 am EDT
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Promotion screen freezes and won’t respond to any button you touch. It’s random but happening more and more. Prevents you from playing the game. Frustrating to say the least.

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Janet54
, US
Jul 29, 2018 3:43 am EDT
Verified customer This comment was posted by a verified customer. Learn more

This is doing the exact same thing to me. It’s random but happening more and more. Screen will not respond to anything and prevents you from playing games. Go figure.

ComplaintsBoard
J
4:21 pm EDT

DoubleDown Casino doubledown purchase screen and step advancement edited incorrectly.

Double Down modified my Casino access screen format last week. I had been playing slot games using free DD Promotion Codes that I would enter into a Promotion Code box on the Purchasing page. There is also a Step Level box in the upper left hand corner of the home screen that was erroneously modified.

The Promotion code box was removed from the Purchase page which makes it impossible for me to enter free DD Promotion Codes.

A large amount of spin achievement was deleted in my step level box. I had advanced way past the ending zeroes in the box and was near reaching Step 17.

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8:00 am EDT

DoubleDown Casino service

i had a computer last year and was having trouble with your game-freezing-could not get from one game to another - needed to leave game and go back in-game would spin and not stop-points would not calculate, tech dept dealt with me a few times but insisted it was my compute-even tho i would not have these issues with any other game. i purchased a chrome book and still the same problems exists. i emld 6x's to the tech dept and all i receive is a message for a a password-which i have-i play other games and have absolutely no problem-this has been going on for months at this point i am totally exhausted in asking the tech dept for help---can u help--please get back to me one way or the other (am i having these problems because i can not buy chips?) please advise me if anything can be done
tx
[protected]@optonline .net

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9:54 am EDT

DoubleDown Casino unable to install program

have had double down free slots for a while, and 2 days ago was noted had to update which i tried and could'nt get through, so closed out program and tried to get back in and will not install..i am 82 yrs and liked to play the game, there are other free slots that you don't have to update all the time and not as much trouble.i also had nearly 3, 000.00 credits i lost since it won't let me install it again..if this is the way it has to be handled then i guess i will have to choose another game and company..

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Rotten Ralph
, US
Dec 02, 2018 9:30 am EST

l try to play Double Down but the message not connected to the internet comes up. All my other slot games play

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Rotten Ralph
, US
Dec 02, 2018 9:29 am EST

I try to play Double Down but after the first or second spin a message comes up and says not connected to the internet. This is the only program that does this. All other slot games play just fine. Very irritating. Judy Walker

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Nancy,s kindle
, US
Sep 03, 2018 2:09 pm EDT

I had an update sometime in May, 2018, have not been able to get into double down on my kindle since.help. help

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Nancy,s kindle
, US
Sep 03, 2018 2:05 pm EDT

Had a update towards end of May, have not been able to get into it on my kindle since.help, help

ComplaintsBoard
M
2:34 am EDT

DoubleDown Casino jetons qui disparaissent

Bonjour,
Une première fois j'avais acquis plus de 60 000 000 en argent virtuel et mon compte a été vidé... Il y a quelques jours j'avais remonté mon compte a 45 000 000 et celui ci a encore disparu et le semaine dernière j'étais à 12 000 000 et hop... Plus que 100 000... Je sais c'est pour le fun mais tout de même pourriez-vous me donner une explication car j'en ai un peu marre...
Dis je changer de compte et dans ce cas reprendre le jeu à zéro alors que j'en suis au niveau14...
Quoiqu'il en soit pouvez vous m'aider?
Autre chose... Pourriez vous vous rajouter des jeux tels que damlumber jack beavers et zorro et d'autres encore qui rendrait le casino encore plus attrayant..
Merci de votre réponse et voici mon mail :
Miss. [protected]@laposte.net

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8:13 pm EDT

DoubleDown Casino doubledown casino slots plus

I had well over 100, 000, 000 credits. Entered doubledown from Facebook on my iPad to clIm 250, 000 credits. After a lot of difficulty, I finally got through, however, I only had 3, 000, 000plus credits. Tried everything including deleting doubledown and reloading and cannot get my very large quantity of credits back.

Been playing for years and spent lots of money. I would very much like to get large amount of credits back.

Thank you
Jean wilmes

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10:16 pm EDT

DoubleDown Casino didn't receive bonus game chips

at about 7:30 p.m. tonight, maybe a little later, I was playing IN BLOOM and got a bonus game. played the game and when the Bump Bonus came up I made my selection and it came up that i won 300, 000, 000 chips. I was ecstatic and took a picture on my phone to show my family. Imagine my frustration when the chips never showed on my account and I spent about 20 minutes trying to figure out how to notify you. Finally figured out this method. Please help me as I am a lone time player and can't understand why I would not receive chips that I won. Please rectify my problem ASAP. Marilyn Zubek

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Update by Marilyn Zubek
May 20, 2018 10:25 pm EDT

At about 7:30 - 7:45 tonight I was playing IN BLOOM and received a bonus game I played the game and made my selection on the Bump Bonus. Imagine my delight when I received 300, 000, 000 points as my Bump Bonus! I promptly took a picture with my phone and sent to my family!However now I am frustrated and getting a little angry as NO credits were credited to my account! NONE! Please help my rectify this situation ASAP Marilyn Zubek

Update by Marilyn Zubek
May 20, 2018 10:27 pm EDT

Please see above detailed complaint and promptly respond Thank you Marilyn Zubek

Update by Marilyn Zubek
May 20, 2018 10:17 pm EDT

See above complaint!

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11:48 pm EDT

DoubleDown Casino icy wild game

One of my favorite games is Icy Wild and it isn't that old. However, I can no longer find it listed. Is it coming back. There are so many OLD games still on the double down casino site. Why don't you take some of the old ones off and add some new games. There are so few that I enjoy lately through double down and no Icy wilds is not there. Please let me know if it will return.
[protected]@yahoo.com

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DoubleDown Casino Customer Reviews Overview

DoubleDown Casino is an online platform offering a variety of virtual casino games. Users can access a range of slot machines, video poker, blackjack, and roulette, all playable from a web browser or through a mobile app. The service operates on a free-to-play model, with options for in-app purchases to enhance the gaming experience. DoubleDown Casino's games are intended for entertainment purposes and do not involve real money gambling.

DoubleDown Casino In-depth Review

In summary, DoubleDown Casino offers a diverse range of games and a user-friendly interface, making it a popular choice for social casino enthusiasts. While it excels in providing a variety of games and social features, the lack of information on licensing and regulation may concern some users. The casino's focus on social gaming and its integration with social media platforms adds to the overall fun and communal experience.

Website Interface and Usability

The ease of navigation on DoubleDown Casino's website is quite good. Users can find games quickly and the menus are intuitive. The design and aesthetics are appealing with a vibrant color scheme that captures the excitement of a real casino. As for mobile compatibility, the site works well on various devices and there is an app available which makes gaming on-the-go convenient.

Game Selection

  1. Variety of Games Offered is impressive, with a wide range of slots, video poker, and table games available.
  2. There are some exclusive titles that can only be found at DoubleDown Casino, adding to its unique appeal.
  3. The quality of graphics and gameplay is generally high, providing an engaging gaming experience.

Fairness and Security

Information on licensing and regulation is not readily available, which might be a concern for some players. There is no clear indication of Random Number Generator Certification, but the games seem to operate fairly. The website appears to use data encryption to protect user privacy, though specific details are not provided.

Bonuses and Promotions

DoubleDown Casino offers various welcome bonuses and offers to new players. They also have a loyalty program to reward regular players, but the terms and conditions of these bonuses are not very clear and should be read carefully.

Customer Support

The availability of support is not specified, but there are multiple contact options including email and a customer service form. The responsiveness and helpfulness of the support team are decent, based on user feedback.

Payment and Withdrawal Options

As a social casino, DoubleDown Casino operates with virtual currency, so traditional deposit and withdrawal methods are not applicable. Transactions are made through in-app purchases, and the transaction speed is typically immediate.

Social Gaming Features

The casino encourages community interaction with features that allow players to play with friends. Leaderboards and tournaments add a competitive edge, and social media integration makes it easy to share achievements and invite friends.

Responsible Gaming

DoubleDown Casino promotes responsible gaming with options for self-exclusion and setting deposit limits. They also provide information and support for problem gambling.

User Reviews and Community Feedback

Overall user satisfaction seems high, with many players enjoying the social aspects of the casino. Common praises are for the game variety and the social features, while complaints often relate to the cost of in-game purchases. The trustworthiness of user reviews is generally good, but as with any online platform, should be taken with a grain of salt.

Updates and Maintenance

DoubleDown Casino regularly releases new games and updates. They are proactive with software updates and bug fixes. Information on scheduled maintenance and downtime is communicated to players in advance when possible.

Legal and Compliance

The casino seems to adhere to local gambling laws by offering social gaming rather than real-money gambling. They have an age verification process to ensure all players are of legal age. Details on compliance with anti-money laundering regulations are not specified.

Overall Experience

The key strengths of DoubleDown Casino include its wide game selection and social gaming features. However, the lack of transparency regarding licensing and security could be seen as a weakness. When compared to competitors, it holds its own in terms of game variety and social aspects. My final recommendation is that DoubleDown Casino is a fun option for those interested in social casino games, but players should be mindful of the virtual currency system and the potential costs involved.

How to file a complaint about DoubleDown Casino?

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- Locate and click on the 'File a Complaint' button on the ComplaintsBoard.com website. It is positioned at the top right corner of the website.

3. Writing the Title:
- Summarize the main issue with DoubleDown Casino in the 'Complaint Title'.

4. Detailing the Experience:
- Provide detailed information about key areas of concern.
- Mention any relevant transactions with the company.
- Describe the nature of the issue.
- Include steps taken to resolve the issue and the company's response.
- Explain the personal impact of the issue.

5. Attaching Supporting Documents:
- Attach any additional supporting documents but avoid including sensitive personal data.

6. Filling Optional Fields:
- Use the 'Claimed Loss' field to state any financial losses.
- Utilize the 'Desired Outcome' field to specify the resolution sought.

7. Review Before Submission:
- Ensure the complaint is clear, accurate, and complete before submission.

8. Submission Process:
- Submit the complaint by clicking the 'Submit' button.

9. Post-Submission Actions:
- Regularly check for responses or updates related to your complaint on ComplaintsBoard.com.

Follow these steps to effectively file a complaint against DoubleDown Casino on ComplaintsBoard.com.

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Use this comments board to leave complaints and reviews about DoubleDown Casino. Discuss the issues you have had with DoubleDown Casino and work with their customer service team to find a resolution.