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4.1 1273 Reviews

DoubleDown Casino Complaints Summary

8 Resolved
275 Unresolved
Our verdict: If considering services from DoubleDown Casino with a critical resolution rate, extra caution is advised. Examine detailed customer feedback to understand the severity and nature of unresolved issues. Be prepared for the possibility of unsatisfactory responses and have contingency plans, including seeking assistance from consumer advocacy groups if necessary.
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5:59 pm EDT

DoubleDown Casino payments for chips

There are a number of incident's 4 of them today September 30th for 39.0, September 25th, 2 on September 14th, September 13th, September 12th, September 11th, September 6th, September 5th, August 29th, 2 on August 28th, August 25th. I did not authorize any of those transactions. I am not a gambler online or in real life. I need this reversed and my money returned to me right away! I have other bills to pay so if I can get a refund a.S.A.P they would be wonderful. Thank you. My name is Lindsay Harrison, phone number [protected], e mail address is l.[protected]@yahoo.com. Please get back to me a.S.A.P! Thank you

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Jackie Conrad Chandler
, US
May 21, 2018 3:59 pm EDT

I just sent my message above...Please check it...
Thank you
Jackie Conrad Chandler

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Jackie Conrad Chandler
, US
May 21, 2018 3:55 pm EDT

I have a bill for Seven different times that I was supposed to have bought chips, which I Didn't...
The dates are April 25 27 May 4th, 5th, 11th Twice, (which I did not) and the 18th. That is 7 times in that period. My credit card was charged only 5 times which I have in my checkbook. Mine is right, not yours. If you look at my account, you'll see that I am right.
Please straighten it out. I am being billed for all those days, over $300..which I did not charge. I hope to hear from you soon. I don't want to hurt my credit. I will post it on Facebook if I don't hear soon...
Thank You,
Jacqueline Chandler

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Jackie Conrad Chandler
, US
May 21, 2018 3:56 pm EDT

I sent this...Hope you can fix the problem...

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4:15 pm EDT
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DoubleDown Casino refund

I try. I try very hard to give you guys a chance.
Especially considering that you guys are asking me to spend real money on imaginary money. But I figure to pass some time sometimes it's okay.
Every time I buy a chip package, lock precise clockwork--I notice that I get the worst hands one after the other after the other on Black Jack.
I recently purchased a 3 Million fake money package and spent 3 dollars in real spendable money to get it. Within 3 minutes Double Down Imaginary Casino stole it all back from me.
And I thought to myself, Wow! That's just 3 dollars from me alone! Imagine how many other innocent people they do this to!
You're making money from giving what?
You give Nothing!
I come on your site to try to relax and enjoy and I end up feeling hurt.
I end up feeling raped and demoralized and left feeling violated.
I promise- you have my word to never return to your site again!
Please just give me my money back
Thank you

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Jerry Egelston
Enid, US
Nov 17, 2021 3:50 pm EST
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I just bought $39.99 of chips @ DoubleDown, I did not win a bonus or anything! I will never ever buy again! I played small didn't matter what level I played! DoubleDown is a big HOAX!

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jtimms88@gmail.com
, US
Jun 19, 2018 9:18 am EDT
Verified customer This comment was posted by a verified customer. Learn more

I want my credit card taken off your site .. underage playing will my card . WHAT FULL REFUND ON MY CREDIT CARD !

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jtimms88@gmail.com
, US
Nov 24, 2021 8:58 am EST
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Have not received my refund yet

ComplaintsBoard
L
1:18 pm EDT

DoubleDown Casino unauthorized credit card charge

on 9/11/2017 . D/C TRN FACEBK *K7BJHDSP was on my bank account page for $99.99. I didn't authorize that payment. I didn't order any tokens at that time. I would like a refund of my funds please. I don't know what else to say. I did enjoy playing even though I knew I was being taken. but that was my choice. but to be charged funds when I didn't buy the tokens is just wrong. look, I'm on fixed income. I cant afford to just give money away like that. please

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8:34 pm EDT
Featured review
This review was chosen algorithmically as the most valued customer feedback.

DoubleDown Casino - unfair games, rigged (obviously)

For the sole purpose of writing this, I have played their slots daily - with their "free" chips giveaways. Every single day, every single time, starting with around 1.5 million chips, betting 40 or 50, 000 per spin, I have gone down to zero within a matter of minutes. I have played the same slot, daily, for a week. Then switching to another slot - for a...

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8:58 pm EDT

DoubleDown Casino points taken from account and poor performing website and games.

This casino should not be allowed to continue until they improve their gaming website. Their games do not function properly. Seemingly they are designed to take your money by having the games to not run correctly in the casino. If not improved they should be deleted from the gaming website. I am a senior citizen and it seems to be a ripoff. Please demand this casino to improve itself or discontinue it. Thank you. Please do something asap. Lots of senior citizens are affected.

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5:12 am EDT

DoubleDown Casino daily bonus chips

I have just won two million and fifty thousand chips this morning Monday 24th July 2017. but when I came to start the Irish rockers slots the chip was taken off my account. This has happened a few times now, I do not think this is fair to us, as I takes a long time to get a good bonus on the daily spin. Why does this keep happening. Hope you can help thank you. [protected]@yahoo.co.uk

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5:42 pm EDT

DoubleDown Casino blackjack

Here's what your going to get. This is the second time in the 5 years I have been playing. Yeah! You come up with an excuse every time about this and its always my fault never yours.
You would think with such dedication that you would concede to keep me as an advocate. I feel that you are so big now that the people who helped you get there are just pawns.
Twice now I played night and day to accumulate 800, 000, 000 then you gave me some off the wall explanation that I played them off. Last night I had made my come back to almost 200, 000, 000 and the game went blank and when returned I had 299.00.
I have explained to you that when that happens I lose everything as if I played it off. Not the case.
I love this game and as an invalid it is one of my favorite past times.
I purchase chips and play and promote your game . Unless you can do right by me and not give me one of your form "too bad" notes. I will begin to discredit your sight.
I know you don't care because you would of took care of t the first time, it happened.
I am being hacked when your site goes down and makes it look as if I squandered my winnings. It is not my fault!
Please restore my 100, 000, 000, 000 and I will become your best advocate.
Now I am angry and have started posting virus warnings on face book.
I would be glad to dismiss these and apologize for my anger if you will restore me to my former winnings.
I am not trying to blackmail you ...but if there is a glitch and you fix it everybody could go back to having fun with your entertainment. Not too much to ask.

Thank you
A loyal fan
PS: this is what iI have prepared and what I am prepared to re tract.
"DOUBLE DOWN CASINO IS A VIRUS REMOVE from your page ASAP! THEY HAVE RIPPED ME OFF FOR 200, 000, 000 ONCE AND 800, 000, 000 THE FIRST TIME. THAT'S 1 BILLION IN CHIPS THAT TOOK ME 5 + YEARS TO WIN, THEY THEN WRITE ME A LAME EXCUSE THAT I SPENT IT . MY COMPUTER WENT BLANK AND WHEN I GOT IT GOING AGAIN THE MONEY WAS GONE. GET RID OF THIS VIRUS NOW. Request that my refund nw and let's get back to having fun."

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M
4:55 pm EDT

DoubleDown Casino missing coins

I purchased a 39.99 package last night, I had a little over 7 mil on my acct. I logged in this afternoon and I have my 12 mil but the 7 I already had is gone? This happened on 6/4/17 really late...all I want is my 7 mil back. I purchased in good faith you would keep up your end of the transaction and you havent. An no i didnt take a picture of my acct last night before the transaction that wold be like calling you a thief before you did anything wrong? User name is marise54..I just want the 7 mill back or take the 12mil and refund my money...I can get my bank involved for fraud but I thought I would give you a chance to be honorable

Frances Adkins
[protected]@twc.com

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Update by Marise Farrell
Jun 05, 2017 4:56 pm EDT

made an error my player name is just marise

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8:07 am EDT

DoubleDown Casino unauthorized credit card charges

You have been charging double on purchases on never even played on 6-3-17 and was charges 38.14 0n 6-1-17 was charged 50.86 0nly charged 17.99 then another charge of 38.14 0n 6-1-17 that I never even purchased had to take credit card information off of iTunes in fear that more charges would be added to account deleted double down casinos app off of phone they are a scam

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2:28 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

DoubleDown Casino triple diamond in double down

I have been playing this one game for a long time. I have bought chips often and every time it gets close to winning the triple diamonds across the one diamond slips off and it quickly replaced with another bar . It has happened several times so that I realize that the top prize is no longer attainable and even buying more chips doesn't change that aspect of the game.

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4:51 am EDT
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DoubleDown Casino double down casino on my ipad (not for real money!)

The game takes all your money, just doesn't give out much, at all! I had about $75, 000.000 and it has gone way down never winning and of course, I keep thinking I will get it back! What gives?
I used to really enjoy this game.
Every time I go away, if I can't get wifi my days start all over again. It's devistating.
Can you help me get my (play money back, please)
Thanks
Marilyn

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12:16 am EDT

DoubleDown Casino doubledown casino freezing...

The past two weeks I have constantly been freezing and program just stops. Ithe happens often in the middle og bonus rounds it used to come right back to bonus rounds but now, it does now, I play many different games and all the same, I've lost ober 4-5 billion in chips. I will not continue to buy chips until resolved I spend over $1, 000 a month, but I will no longer be buying chips if this is not fixed.

Additionally their link to get help does not work.

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Franklin E. Williams
, US
Oct 19, 2021 1:35 pm EDT

Please remit awarded winnings.
Thank you.

F
F
Franklin E. Williams
, US
Oct 19, 2021 1:33 pm EDT

Wheel of Fortune froze on bonus spin. I shut down ipad and restarted. Returned to game and won the silver jackpot ( 1, 000, 000, 000 ) but locked up again.

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10:41 pm EDT

DoubleDown Casino double down casino on fb

You are my favorite site that I play everyday. I am so upset because I have not been able to play for 3 days now. It starts to cone on but freezes. Today I was finally able to collect my days and because of not getting on you dropped my visitation days to 3 not 25 like I always have because I play everyday. I spend a lot of my own money just to play your site but if I can't get on anymore I will be very upset to have to leave. Please fix what is going on so I can play again. Thank you.

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5:42 am EDT
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DoubleDown Casino buying chips but not getting time to play

I am buying chips a lot of time and i am not happy, i lose chips so fest, cant enjoy at all, then i get free chips and don't get any time to enjoy, , i do like the game very much - but don't think it's fear if i buy or get free chips you don't let me enjoy, even if i get bonus i get exp: 1000 chips i get so exited and lose that chip in no time, , , , , why ? what is going on i don't think its fear :-( I AM GOOD CUSTOMER BUT NOT HAPPY :-(
And also i got a lot of my friend to play same game and fact i know they sending me free gift chips and i am "ALOUD" to get 5 time chips GIFT per day ( recording to game rules) and i receiving one or NON :-( NOT HAPPY :-( THANK YOU FOR UNDERSTANDING!

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3:56 am EDT

DoubleDown Casino free daily chips

Today Saturday 15 th April 2017. I have just won $3000050 chips on the daily bonus wheel, but when I opened the slots I wanted to play, the chips have been taken off my total. This has been happening for a few days and I think It is not fair that you give us the daily bonus just to take them back. I would be greatful if you could fix this problem and hopefully get a refund for the chips. Sorry I don't have any evidence of this as it happened straight away

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9:38 pm EDT

DoubleDown Casino chips not loading. wins not received. customer service not responding

I play a lot on Double Down Casino.

I buy chips through Amazon on my tablet.

A lot of time the chips won are not loading to my account. This happens off and on.

When you submit a request it used to be that they would respond. Now ? they have a thing where you submit the issue and then have to go to your email you provide them. They state you have to get the link in your email before you can submit your issue.

Well twice I tried the email submission request and twice when I get the link ? It say " I " have a bad connection ? I have a bad ssl ? I have a expired certificate ? I dont need a certificate !

They need to be shut down if this is the way they now conduct business. This is wrong they take your money but then wont be responsible for the tech issues ? My computer is fine. I am here writing this. I can get on email and FB and my bank site, so DDC is full of crap ! Even if you copy and paste the email addy to your browser it still comes up as a bad ssl, expired cert etc.

The name they go by is Zendesk here is their email.

[protected]@doubledowncasino1.zendesk.com

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2:28 pm EST

DoubleDown Casino double down casino

I am so hurt about the way the support team are with customers i have been playing double down for 6 years now every time i used to have a problem they would be kind give me chips since ight has taken over it i have had zero i lost 450 million in the last 2 years from disconnecting poker flushes straight flushes blackjack playing then cant play ss it took my chips same with poker slots giving up the ghost and tournaments where they have stopped i am fuming angry upset fed up tired teary the lot the thing is they dont seem to care there is always an excuse why they cant help me.

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Mike Murin
, US
Apr 13, 2023 7:02 pm EDT
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I agree betting at Higher rate on slots 250-500 and the Bonus pays 10,000 credits or nothing on a Bonus round. Customer service is Bad on Double down its a shame the way they Treat customers..Let the Better Business invesitgate the Shady deals. No Points double chare your Debit card this is the worst site on the Web.

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katia atalla
, US
Oct 03, 2019 4:48 pm EDT

I lost all my tokens when I changed my password on facebook. I also was demoted from black diamond to a beginner.

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11:21 am EST
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DoubleDown Casino doubledown casino / chips taken

02/16 My elderly 80 year Mother who enjoys the game clicked on the highest bet and spent her 1 billion coins yesterday, I have spent $350 this week on coins, I asked the casino if they could reimburse some coin and she will have supervised play, they would not help at all. i received a email on how to make bets last longer..I apologized and asked as a one time courtesy considering all the money spent this week...No nothing

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1:13 pm EST

DoubleDown Casino connectivity problem.. problem with spinner, etc.

This is the first time I have ever lodged a formal complaint, and probably would not be doing so now, but I am unable to play the casino now for about five days out of seven...on either my Mother's pad or mine. When I log in and go for the initial spin of the day, my twenty-five friends come in, I usually get past how many days I've logged-in, then the spinner does nothing and kicks me back to the main screen. This also means I lose out on free token offers for the day, because if you cannot access the casino initially...you don't get in period! Also, I can no longer send spins to friends who have gifted me or invite anyone to the casino! In addition, spins...whether three or the four I now qualify for...are often shorted. Maybe I get two of four, possibly three on a good day. Please try to address these issues, since DD s my favorite site. By the way, I have also tried disinstalling the app and redownloading to no avail of problems. Please help!

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9:23 pm EST
Verified customer This complaint was posted by a verified customer. Learn more

DoubleDown Casino unfairly removed credits from account

I play house of fun video slots, last month my account was at 31, 000, 000 and for no reason my account had suffered a 24, 000, 000 deduction. I have contacted the customer service with no resolution. I would like to be credited the lost amount and will continue to use the service. If not refunded I will no use the services offered by the site. My username [protected]@aol.com.
The company may also be listed at playtika ltd

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DoubleDown Casino Customer Reviews Overview

DoubleDown Casino is an online platform offering a variety of virtual casino games. Users can access a range of slot machines, video poker, blackjack, and roulette, all playable from a web browser or through a mobile app. The service operates on a free-to-play model, with options for in-app purchases to enhance the gaming experience. DoubleDown Casino's games are intended for entertainment purposes and do not involve real money gambling.

DoubleDown Casino In-depth Review

In summary, DoubleDown Casino offers a diverse range of games and a user-friendly interface, making it a popular choice for social casino enthusiasts. While it excels in providing a variety of games and social features, the lack of information on licensing and regulation may concern some users. The casino's focus on social gaming and its integration with social media platforms adds to the overall fun and communal experience.

Website Interface and Usability

The ease of navigation on DoubleDown Casino's website is quite good. Users can find games quickly and the menus are intuitive. The design and aesthetics are appealing with a vibrant color scheme that captures the excitement of a real casino. As for mobile compatibility, the site works well on various devices and there is an app available which makes gaming on-the-go convenient.

Game Selection

  1. Variety of Games Offered is impressive, with a wide range of slots, video poker, and table games available.
  2. There are some exclusive titles that can only be found at DoubleDown Casino, adding to its unique appeal.
  3. The quality of graphics and gameplay is generally high, providing an engaging gaming experience.

Fairness and Security

Information on licensing and regulation is not readily available, which might be a concern for some players. There is no clear indication of Random Number Generator Certification, but the games seem to operate fairly. The website appears to use data encryption to protect user privacy, though specific details are not provided.

Bonuses and Promotions

DoubleDown Casino offers various welcome bonuses and offers to new players. They also have a loyalty program to reward regular players, but the terms and conditions of these bonuses are not very clear and should be read carefully.

Customer Support

The availability of support is not specified, but there are multiple contact options including email and a customer service form. The responsiveness and helpfulness of the support team are decent, based on user feedback.

Payment and Withdrawal Options

As a social casino, DoubleDown Casino operates with virtual currency, so traditional deposit and withdrawal methods are not applicable. Transactions are made through in-app purchases, and the transaction speed is typically immediate.

Social Gaming Features

The casino encourages community interaction with features that allow players to play with friends. Leaderboards and tournaments add a competitive edge, and social media integration makes it easy to share achievements and invite friends.

Responsible Gaming

DoubleDown Casino promotes responsible gaming with options for self-exclusion and setting deposit limits. They also provide information and support for problem gambling.

User Reviews and Community Feedback

Overall user satisfaction seems high, with many players enjoying the social aspects of the casino. Common praises are for the game variety and the social features, while complaints often relate to the cost of in-game purchases. The trustworthiness of user reviews is generally good, but as with any online platform, should be taken with a grain of salt.

Updates and Maintenance

DoubleDown Casino regularly releases new games and updates. They are proactive with software updates and bug fixes. Information on scheduled maintenance and downtime is communicated to players in advance when possible.

Legal and Compliance

The casino seems to adhere to local gambling laws by offering social gaming rather than real-money gambling. They have an age verification process to ensure all players are of legal age. Details on compliance with anti-money laundering regulations are not specified.

Overall Experience

The key strengths of DoubleDown Casino include its wide game selection and social gaming features. However, the lack of transparency regarding licensing and security could be seen as a weakness. When compared to competitors, it holds its own in terms of game variety and social aspects. My final recommendation is that DoubleDown Casino is a fun option for those interested in social casino games, but players should be mindful of the virtual currency system and the potential costs involved.

How to file a complaint about DoubleDown Casino?

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- Summarize the main issue with DoubleDown Casino in the 'Complaint Title'.

4. Detailing the Experience:
- Provide detailed information about key areas of concern.
- Mention any relevant transactions with the company.
- Describe the nature of the issue.
- Include steps taken to resolve the issue and the company's response.
- Explain the personal impact of the issue.

5. Attaching Supporting Documents:
- Attach any additional supporting documents but avoid including sensitive personal data.

6. Filling Optional Fields:
- Use the 'Claimed Loss' field to state any financial losses.
- Utilize the 'Desired Outcome' field to specify the resolution sought.

7. Review Before Submission:
- Ensure the complaint is clear, accurate, and complete before submission.

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- Submit the complaint by clicking the 'Submit' button.

9. Post-Submission Actions:
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Follow these steps to effectively file a complaint against DoubleDown Casino on ComplaintsBoard.com.

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