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ComplaintsBoard
L
6:42 pm EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Dotless Domain Scam

The following paragraphs are very similar to a complaint I filed with [redacted].com. I am delighted to find another place to post my negative experience with Dotless Domain. Is there any way we can shut down this business?

On [redacted].com, a previous complaint really caught my attention with their first paragraph: "Dotless Domain is a scary company. Stay away. They have a very slick presentation, and a high pressure close. They are smooth. After further review I realized I made a terrible mistake and tried to cancell with them."

Yes, they have a very slick presentation, and a high pressure close! I was really overwhelmed by the seemingly miraculous benefits I would receive by subscribing to their $2, 985. "special"' program (should have been $6, 000). I should have suspected it was a scam when they said I had to pay by check--and FedEx would pick up the check, at Dotless Domain expense. I should have suspected... when "Jason" could not install the program on my computer. My computer security system immediately blocked the program and said it was a '"Trojan Horse."

My saleslady was "Kelly." She sounded like an older woman, and she was so personable. She called about 7 PM, Jan. 13, 2009; I seldom receive phone calls; I don't know how she got my cell phone number. She provided an "awesome" demonstration! (I underlined awesome in my notes, with an exclamation mark.) She demonstrated how the key words I chose would be picked up by Google and Yahoo search engines. It was remarkable how effortlessly Kelly revealed the benefits I would experience using Dotless Domain. I was seeing it--in real time--on my own computer! When I agreed... she transferred me to "Jason" and (as previously mentioned) he attempted to install software on my computer. Yes, over the Internet, Jason had control of my computer (as Kelly, moments earlier, had control of my computer).

As the days went by, I would Google search my key words but my web site did not come up. On Jan. 23rd, "Alec" (a woman) called to walk me through final set up--although she said I had been "up and running" since Jan. 13th. I had not received the promised DVD in the mail, and neither she, nor "Kurt" could take me to the Dashboard where I could monitor my "hits." I asked to talk to Alec's supervisor; she said she was the supervisor. I asked to talk to her supervisor and she said she would transfer. I waited, and waited, but I think she just put me on hold. During the conversation I asked for my money back and was told "'no refund." She explained (as I understood it) that my customers would come from a sister-company called Web Menu (http://www.WebMenu.com) .

I contacted a lawyer, and submitted my paperwork. To date, Dotless Domain has responded twice to my lawyer--and refused to refund my money. To date (3/24/09) I have had absolutely no benefits from the service they demonstrated to me. Alec told me of the hundreds of "hits" to my site (according to their figures). My answer: "Why haven't they shown up on my Stat Counter? Why haven't the potential customers signed into my web site?"

I have sent two e-mail complaints to the Las Vegas Better Business Bureau. I received this reply "We are unable to process your complaint because it deals with issues outside of Bureau activity." I was referred to Nevada State Consumer Affairs.

I'm 74 years old. I've attempted to build a home-based business to supplement my UIB and Social Security. I've been unemployed for a little over a year and desperately hoped to develop income via the Internet. Most assuredly I did not, and do not, have $3, 000. to "throw away." I borrowed the money from my credit card, to write the check! It may take a year to pay off that solitary debit on my credit card!

I repeat the lament of the earlier complainant on [redacted]:"'After further review I realized I made a terrible mistake...'"

Lorraine
Shelby, North Carolina

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T
Tomlyn Publications
Westf, US
Mar 06, 2010 7:15 pm EST

For $2100 I was promised a minimum of 10, 000 clickthroughs on my key words. I recently checked the numbers of click throughs, and indeed, they are on target to reaching their goal, however, out of the thousand hits, almost all of the hits are from the same IP's, even though they are hitting on two totally different key words, e.g., "seminar source" and "atriskkids."

Less than an hour after agreeing to this service, I tried to get out of it and was threatened by Tim James as follows:
Gail,
This is an email informing you that due to the delinquency of your account we will be forced to forward your account to collections where you will be liable for the contract amount of $2190.00 plus any and all collection costs per your contract. The collection process can and will affect your personal and business credit. This email also contains a copy of your contract that clearly states our no cancellation no refund policy. This is our one attempt at resolution by law and will be our last, Please contact us for a resolution, you have 24hrs from the time of receipt of this email to set up an alternative arrangement.

Fed-Ex Information
Account # [protected]
Address: 3790 Paradise Rd.
Las Vegas NV 89169
Attn: Tim James

Tim James
Accounting
DotlessDomain.com
[protected] ext 203

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TruthToday
, US
Oct 29, 2009 8:26 am EDT

Notice Webmenu.com is a rip off~

Issued By
: Dotless Domain
Email Contact
: Click to email
Phone
: [protected]
Fax
: [protected]
Address
: 1350 E. Flamingo Rd.

: Suite 505
City/Town
: Las Vegas
State/Province
: Nevada
Zip
: 89119
Country
: United States
Categories
: Internet
Tags
: dotless domain, dotlessdomain com, dotless domain technology
Last Updated
: Nov 09, 2008
Shortcut
: http://prlog.org/10138702

1.
Star Position/Webmenu Redux - Search Engine Optimization Forum ...
The operation is a scam... well the [redacted] is certainly a credible source. ...
www.seorefugee.com/forums/.../9478-star-position-webmenu-redux.html because they guarantee "hits" as opposed to "unique visitors" and my
2.
Solutions For The Net Scam
Their webmenu search bar did not work. I typed my "key words" businesses from ... I later looked up dotless domain on rip-off and saw what a scam ...
hubpages.com/hub/Solutions-For-The-Net-Scam
3.
www.flyertalk.com/forum/archive/t-795691.html
http://www.webmenu.com.au/menus
4.
Complaints Board | Unsolicited Phone Calls
Jul 18, 2009 ... Fift Third Bank is a rip off! 3. (2 mins ago) ... Web traffic scam. Complaint Rating: 83 % with 6 votes ... brower toolbar called webmenu that when you purchase select keywords, that your web page will show on top a. ...
www.complaintsboard.com/bycategory/unsolicited-phone-calls/page/6

Company information:
Dotless Domain
Las Vegas, Nevada
United States

The following paragraphs are very similar to a complaint I filed with [redacted].com. I am delighted to find another place to post my negative experience with Dotless Domain. Is there any way we can shut down this business?

On [redacted].com, a previous complaint really caught my attention with their first paragraph: "Dotless Domain is a scary company. Stay away. They have a very slick presentation, and a high pressure close. They are smooth. After further review I realized I made a terrible mistake and tried to cancell with them."

Yes, they have a very slick presentation, and a high pressure close! I was really overwhelmed by the seemingly miraculous benefits I would receive by subscribing to their $2, 985. "special"' program (should have been $6, 000). I should have suspected it was a scam when they said I had to pay by check--and FedEx would pick up the check, at Dotless Domain expense. I should have suspected... when "Jason" could not install the program on my computer. My computer security system immediately blocked the program and said it was a '"Trojan Horse."

My saleslady was "Kelly." She sounded like an older woman, and she was so personable. She called about 7 PM, Jan. 13, 2009; I seldom receive phone calls; I don't know how she got my cell phone number. She provided an "awesome" demonstration! (I underlined awesome in my notes, with an exclamation mark.) She demonstrated how the key words I chose would be picked up by Google and Yahoo search engines. It was remarkable how effortlessly Kelly revealed the benefits I would experience using Dotless Domain. I was seeing it--in real time--on my own computer! When I agreed... she transferred me to "Jason" and (as previously mentioned) he attempted to install software on my computer. Yes, over the Internet, Jason had control of my computer (as Kelly, moments earlier, had control of my computer).

As the days went by, I would Google search my key words but my web site did not come up. On Jan. 23rd, "Alec" (a woman) called to walk me through final set up--although she said I had been "up and running" since Jan. 13th. I had not received the promised DVD in the mail, and neither she, nor "Kurt" could take me to the Dashboard where I could monitor my "hits." I asked to talk to Alec's supervisor; she said she was the supervisor. I asked to talk to her supervisor and she said she would transfer. I waited, and waited, but I think she just put me on hold. During the conversation I asked for my money back and was told "'no refund." She explained (as I understood it) that my customers would come from a sister-company called Web Menu (http://www.WebMenu.com) .

I contacted a lawyer, and submitted my paperwork. To date, Dotless Domain has responded twice to my lawyer--and refused to refund my money. To date (3/24/09) I have had absolutely no benefits from the service they demonstrated to me. Alec told me of the hundreds of "hits" to my site (according to their figures). My answer: "Why haven't they shown up on my Stat Counter? Why haven't the potential customers signed into my web site?"

I have sent two e-mail complaints to the Las Vegas Better Business Bureau. I received this reply "We are unable to process your complaint because it deals with issues outside of Bureau activity." I was referred to Nevada State Consumer Affairs.

I'm 74 years old. I've attempted to build a home-based business to supplement my UIB and Social Security. I've been unemployed for a little over a year and desperately hoped to develop income via the Internet. Most assuredly I did not, and do not, have $3, 000. to "throw away." I borrowed the money from my credit card, to write the check! It may take a year to pay off that solitary debit on my credit card!

I repeat the lament of the earlier complainant on [redacted]:"'After further review I realized I made a terrible mistake...'"

Lorraine
Shelby, North Carolina

T
T
TruthToday
, US
Oct 29, 2009 8:25 am EDT

NETWORK SOLUTIONS, LLC., Las Vegas, Nevada and WebMenu.com are SCAMMERS, BOYCOTT THIS COMPANY

T
T
TruthToday
, US
Oct 29, 2009 8:24 am EDT

Webmenu.com is a RIP OFF! Avoid it like the plague.

http://docs.google.com/View?id=ddmhfkd6_19004ch3bvcp
Issued By : Dotless Domain
Email Contact : Click to email
Phone : [protected]
Fax : [protected]
Address : 1350 E. Flamingo Rd.
: Suite 505
City/Town : Las Vegas
State/Province : Nevada
Zip : 89119
Country : United States
Categories : Internet
Tags : dotless domain, dotlessdomain com, dotless domain technology
Last Updated : Nov 09, 2008
Shortcut : http://prlog.org/10138702

PRLog (Press Release) – Nov 09, 2008 – Dotless Domain (www.dotlessdomain.com) announced today that it has joined forces with Web Menu, Inc. (www.webmenu.com) to renew interest in an online customer service platform that provides online consumers a fast and cost free method of speak directly with representatives of businesses who utilize selected advertising networks.

The "Click-2-Call" program is designed to be a win-win situation for both the advertiser and the consumer. Business clients will be able to measure the effects of their advertising budget via incoming calls generated by marketing campaigns utilizing the "Click-2-Call" platform. The benefit to the consumer is that the communication platform between the consumer and the business will be provided free of charge to the consumer and will keep the consumers' personal contact information private and anonymous.

While many online transactions are self-service, reality dictates that self-service cannot be achieved every time. This is particularly true when online consumers are completing complex purchasing decisions or high-value transactions. For these transactions, the power of a human voice is of great assistance in completing the process. The programs utilizing "Click-2-Call" technology will shorten the virtual distance between businesses and their customers, improving the customer experience. For more information regarding "Click-2-Call" feel free to contact representatives at Dotless Domain.

Other companies that are currently testing similar "Click-2-Call" technologies include competitor search engines Google and Yahoo!, as well as social websites including Ccube and MySpace.

About Dotless Domain

DotlessDomain.com is the marketing company primarily responsible for the promotion and distribution of WebMenu and the WebMenu Toolbar The company is constantly striving to set a higher standard of operation for the Search Engine Marketing industry as a whole. DotlessDomain is distinguished by the extensive experience of its personnel in areas of promoting and marketing businesses on the internet.

For additional information on DotlessDomain.com, how to best market your business on the internet or internet marketing in general, visit our website at www.DotlessDomain.com. You may also contact a representative of the firm Toll Free at [protected] or at [protected].

About WebMenu, Inc.

WebMenu, Inc. (www.webmenu.com) is a premier search engine and media company located in Studio City, California. WebMenu's primary goal is to deliver totally relevant search results from across the Web as quickly and conveniently as possible. WebMenu's Cluster Search Technology is a search revolution powered by proprietary technology created and developed by WebMenu.

# # #

About Dotless Domain - DotlessDomain.com is constantly striving to set a higher standard of operation for the Search Engine Marketing industry. Dotless Domain is distinguished by the extensive experience of its personnel in areas of marketing businesses on the internet.

http://www.prlog.org/10138702-dotless-domain-to-reintroduce-click-2-call-web-advertising-and-service-initiative.html
Domain Name: webmenu.com

Registrar: NETWORK SOLUTIONS, LLC.
Whois Server: whois.networksolutions.com
Referral URL: http://www.networksolutions.com
Status: clientTransferProhibited

Expiration Date: 2016-12-21
Creation Date: 1995-12-22
Last Update Date: 2007-12-27

Name Servers:
ns1.easydns.com
ns2.easydns.com
remote1.easydns.com
remote2.easydns.com
See webmenu.com DNS Records

Information Updated: Thu, 29 Oct 2009 12:22:11 UTC

ComplaintsBoard
K
4:44 pm EST

Dotless Domain They scammed me for $2190.00

I have receive calls from Dotless Domain for several months before I decided to listen to what they had to say about their business. What they (I talked to a man first and then he turned the call over to a women) explained to me seemed at the time very promising. I was told that there are 30, 000, 000 people who have downloaded their toolbar and with the common phrases they had available I would surely have business. I couldn't understand how those phrases could be available since they were so common but I was assured that they were. The phrases were natural products and natural weight loss. Can they prove that 30, 000, 000 people have downloaded their toolbar? I don't see how. After going through their presentation I was convinced that this was a legitamate company and surely they couldn't charge that much money for this long and be a scam. Also what convinced me was that they showed me the BBB rating. Later I tried to look it up myself and I couldn't find it on the BBB. What was listed on the BBB was Webmenu which apparently is partners with Dotless Domain and other companies like Solutions for the Net or S4TN, and more. They all do the same thing which is to prey on unsuspecting victims like me.

I was asked by Fiona if I had an American Express card and I told her that I didn't. I found out later that American Express is a 24/7 company and it was after hours when I talked to her, so if I found out in time that they were scams I could have stopped the charge before it went through. Unfortunately I didn't. After I made the credit card transaction Fiona told me that she would call me back and give me a walk through the back office in about three days once it was set up. I never got a call back. I finally called them back and talked to Alec. She told me that she would call me back in a week. She never called me back either. I spent $2190.00 and this is the treatment I get? I called back after a week and talked to Alec again. She went on and gave me a two-minute walk through and didn't cover everything because later I noticed more things on the back office that I didn't understand nor did she ever touch on it. Also, every time I tried to enter into the back office by clicking on 'traffic' I got a big security warning telling me to get off that website. Later I read on FCC about pfishing and spyware and that account numbers and personal information can be gotten from one's computer. I decided it was best to not go back to Dotless Domain since I know now that I cannot trust them. After finding this out I called Dotless Domain and told them that I want a refund and I want them to take me off their so called advertising campaign. I was told that once I got it started they can't stop it nor give me a refund. I found several complaints on the internet about Dotless Domain. I believe the tracking system they have is bogus and the claim of 30, 000, 000 toolbar downloads is false advertising. I called several people who have bought into this company and absolutely no one had any results yet the back office stats show that in six months about 10, 000 people visited our websites. I was promised that out of 10, 000 visits I would get at least 2% response rate. I got none and neither did any of the people I called. I personally don't know if I got 10, 000 visits recorded on my stats because I stopped checking my stats because of the security warning. I stopped checking my stats at about 1000 hits or views that showed on each key phrase. I noticed that each key phrase always had about the same number. I also noticed when I was on the internet that when I typed in any word or phrase a web site would pop up that is not related to what I typed in and that is very annoying and that leads me to believe they have it set up so that our web sites pop up randomly no matter what key word or key phrase is typed- that is very annoying. From what I could see the main people they target are people who are distributors for some company and since we are all trying to make money we are not trying to buy from each other especially since most of us are in the same related field and Dotless Domain employees know this. They make empty promises and false claims. Very Very misleading.

I read on the internet on a blog post that one of the employees of one of these related companies ( they use different names, all partners with Webmenu) apologized to us victims about his job and that he feels bad about what he is doing but he needs a job right now and he has to work for awhile longer until he can find another job. Even an employee is admitting that what they are doing is wrong! He also said that he wishes he knew about this company before he got hired. Why are they still in business?

Read full review of Dotless Domain and 8 comments
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S
S
Simon
, US
Mar 16, 2009 7:52 am EDT

Was contacted on FTC-registered 'do-not-call' cellphone while on out-of-state business trip and asked if I had access to a computer. After an affirmative answer, I was asked to go to www.dotlessdomain.com where I was guided to numerous gimmicky webpages including a Los Angeles Better Business Bureau website for about two hours while I was handed off between three female telemarketers.

I was very reluctant and saying no until the second person told me she had been in contact with numerous YTB referring travel agents like me and convinced me to charge my AMEX $2895 as a business investment which I would more than recoup through my websites. My computer would not download the required tool bar software, so I was handed off to a third person who finally advised me that a tech rep would get back with me in a few days.

After I hung up, I decided to try one last time to download the software before I shut down my computer by saving it instead of running it; my computer told me to immediately shut it down to stop a trojan virus from entering, which I did. After restarting it and running a complete scan, I immediately called AMEX to report the scam with hopes of recovering my money.

I have since filed complaints with the FTC and the Nevada Attorney General Office of Consumer Protection as well as continuing to work with AMEX to get my money back.

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Tomlyn Publications
Westf, US
Mar 06, 2010 7:23 pm EST

When I tried to cancel Dotless Domain less than a day after I agreed to the contract, they threatened to take me to court because the 3-day cancellation policy is not valid in Las Vegas. They said I would have to use a Vegas lawyer, not one from NJ, and I would pay more in the long run trying to fight them. Tim James from Dotless Domain
Accounting, DotlessDomain.com, [protected] ext 203, wrote, "The collection process can and will affect your personal and business credit. This email also contains a copy of your contract that clearly states our no cancellation no refund policy. This is our one attempt at resolution by law and will be our last, Please contact us for a resolution, you have 24hrs from the time of receipt of this email to set up an alternative arrangement." Not a nice man!

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pawa
Lake Helen, US
Apr 03, 2009 5:01 pm EDT

Ihave not had a call fro these people yet, but I want to put everyone's minds at ease over being sued, and not getting a refund.

First- to get a refund, call your credit card company and tell them you have not recieved the goods or services you contracted for, they refuse to refund you and you want to file a charge back.

The CC company will walk you through this. If Dotless Domain charged your credit card even when you tried to cancel, then tell the CC that it was an unauthorized charge, since you cancelled within the legal 3 days allowed by law for cancellations. Dotless Domain has to allow you 3 days to cancel your agreement by law.

Second - Dotless Domain is not going to sue anybody. They know once they get into court, the judge is going to nail them to the wall and hang them out to dry.

It would cost them a whole lot more than thye could ever hope to collect, especially since they have to sue you in your home state. There is no contract. They are committing fraud and the FBI would love to hear from everyone who has been ripped off by this company.

Email the FBI internet fraud department and file complaints. File with the State's Attorney general for your own state and the state they are in, as well. This will light a fire under their butts.

Don't ever fear a thief.

A
A
aLivinLifeStyle
San Diego, US
Apr 03, 2009 11:38 am EDT

I too received a call from Dotless Domain and reluctantly gave them a credit card to hold the contract. I told them I would pay by check . They scheduled a Fed Ex pick up for the next day to pick up my check. The next day I called to cancel and was told I could not cancel. I got phone calls and an e mail saying they would sue me since there was a no cancellation clause in the contract. Tim James from accounting was very rude and continued say he would work out other ways of collecting the money. He said he would cancel the Fed Ex but he didn't. The Fed Ex driver showed up at my business the next day and I told him I would not give him a check. Good thing I didn't. So the next day I get this email that says they will take me to collections and file a lien on my credit. I called and told him that if that is the way they do business to go ahead, because I will have nothing to do with them. I run a very reputable team business and was looking for a way to duplicate some massive traffic, but find out that they don't produce any results. They are so eager and hard up for the money that they will do anything to scare you into giving them the money! That is a red flag that it is a scam. I immediately logged into your site and found all these posts. I see the same thing happened to others and will try to contact them to see if they ever went through with any more of their threats. Some people did mention that they finally quit bugging them and never did get sued. I can only pray that they do not attack my excellent credit record.

Thanks for all you do here.
I will create warning posts on my Team sites.
David Bone just trying to live http://www.ALivinLifeStyle.com

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geteven?
Las Vegas, US
Mar 07, 2009 7:15 am EST

ANYONE WANT TO SEND DOTLESS DOMAIN A NICE CARE PACKAGE "ON THEM"

JUST ABOUT SENT IN MY $3000 WHEN I GOT ON GOOGLE AND CHECKED THEM OUT!

HERE IS THERE fedex account number think they might need a few care packages! (DOG S___ MIGHT BE NICE!)

they couldnt get the FEDEX truck out to me on a fridaynight so advised me to "dropoff" my check at the local FEDEX.

bill to recipient- dotlessdomain-[protected]

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miraclematter.amazonherb.net
Saint Helena Island, US
Dec 20, 2008 10:12 pm EST

They're a SCAM as what company doesn't give you some time to get your money back if you have changed your mind ?
I asked for a trial period as I couldn't afford $3000 for 3 WORDS which is a SCAM right there - $1000/word !
They kept on switching me with operators to try to get me a trial period before I wound up with a tech guy who was downloading the "Web Menu" but was having trouble and couldn't finish the job so he said I'll call you on Monday as it was the weekend ?
I printed the bill and realized that there wasn't any phone number or email listed because as soon as he hung up I tried to cancel the order but it was never downloaded too ?
I emailed them to cancel the order and refund my $2, 985 without any reply by Monday but a supervisor called me and he said there's no way they could refund my money ! I told him that I reported the company to the BBB and he said he didn't care but they didn't join because there with some other D&B ? I went through because they give you that fast sales pitch as they don't stop switching you around plus AMEX is behind you in case they are a SCAM! He mentioned that they've won every court case as I wanted to call him all the NAMES in the BOOK but I tried to calm down but PLEASE tell everyone to stay away from this company as they're RIP-OFFS as any good company will give you a REFUND but NOT THEM ?

J
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Jeff
,
Dec 02, 2008 6:09 pm EST

I agree ... very similar story ... i have many more details, but will spare you the reading

Dotless Domain is a scam and they were unwilling to help me.

I gave them almost $3, 000 ... lesson learned on my part!

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Peter
,
Nov 25, 2008 4:04 pm EST

This is very interesting since I just received a sales call from them today. I have been in sales myself for many, many years and wanted to hear their pitch. It was vise versa with me, I spoke to avery fast talking woman who then passed me to a slick sales guy. I read right through it. I can't stand salespeople but I enjoy working with a consultant who cares about my specific needs and offers options.

They continued to press upon me different promotions they have considering it was around the holidays and they needed to generate revenue since the economy "sucks" - their words not mine. Nice business talk. Boy, did it motivate me to want to give them my money.

To a novice, it did look like a good program, but the old saying holds true with this; if it sounds too good, it proably is...

I have never done business with them and I am not saying they are a bad company; I'm just sharing my sales experience with them today and I was not impressed.

May the buyer beware and ALWAYS check with Complaints Board first before doing business with anyone online.

Happy Thanksgiving!

Peter
www.retirenation.com

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