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Door Store Furniture / Do not purchase from them

1 United States Review updated:

I am absolutely flabbergasted in my dealings with the Door Store. I
purchased approximately seven thousand dollars worth of furniture from the
them on September 4th, 2008. I was promised that it would be delivered no
later than the beginning of November. I received a postcard on October 10th,
2006 stating that the delivery of the king size bed would be delayed until
approximately mid January. In the meantime—fully expecting that I would
receive all of the pieces by November at the latest—I had sold all of my old
furniture, including my bed. I would have never purchased the items had I
known that I would have to sleep on the floor for two months. I called the
manager of the store and he promised to deliver a boxspring loner.

The first delivery came. The promised boxspring, however, was not in the
shipment. When I called customer service to ask where it was, they told me
that they didn’t have any king size boxsprings in stock and when I spoke to
the manager again he blatantly denied having made the promise. In order to
prevent sleeping on the floor for an indeterminate period of time I had no
choice but to switch the king size bed which was out of stock to a queen
size bed which was in stock. I had to also change the order with the company
from which I bought my mattress from a king size mattress to a queen size
mattress.

But it didn’t stop there. The pillows and cushions of the sectional were
mismatched. A leg of the table was scratched and some time later the other
legs developed bubbles in the leather. One of the chairs was chipped and the
upholstery on all of the chairs was loose and uneven. The Serenity Temple
Wood statue was broken is several places. The leather of one of the corner
sectional pieces was ripped and an ottoman was dented on one side. When the
bed finally came the frame and the mattress platform were misaligned and
consequently defective. In total it took three more redeliveries to exchange
the damaged and mismatched items. The replaced pieces, however, were still
defective. During this time I had to take days off from work to receive the
items. On one such occasion the Door Store cancelled the redelivery
altogether.

At the end of the day I wound up spending seven thousand dollars on
furniture which—five deliveries and over three months later—is still
defective. I lost five days of pay while sitting at home and waiting for the
shipments. In addition, I spent an exorbitant amount of time dealing with
incompetent and inconsiderate representatives as well as sales people who
were operating under false pretenses. I could in no way have foreseen myself
experiencing so much stress over the course of three months. I have found
that the Door Store practices false advertising and sells damaged furniture
to customers without qualms. Their customer service department and even
their drivers are aware of this fact and are unwilling to do anything about
it. Unless you want to buy damaged items, I would not recommend that anyone
purchase anything in this store.

Al

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Comments

  • Al
      22nd of Sep, 2009
    0 Votes

    Wish I had found this before I purchased bedroom furniture, you are right about the customer service. Lied to over and over again about delivery date. one week two weeks a month later. At least you received a postcard...No one called me, I did all the calling. They only called me when I requested a refund from my credit card company. I never did get the furniture, which I might add I am now glad after having read your review.

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