Door Knob Discount Center / Expect the worst when you buy from this company!
Doorknobdiscountcenter.com Living in a small, New Mexico town, I'm used to buying materials for my house through the Internet. I expect to pay a restocking fee. I don't expect the restocking fee to cover more than what is ordered and returned. When ordering an EMTEK doorknob, I incorrectly specified an inside lever for a left handed door. Little did I know that to order an inside lever, one needs to go outside. That is explained clearly on other web sites where I went after I received the entry set. If doorknobdiscountcenter.com has such an explanation, it's not where the ordering of a left or right lever is made. I asked to return the lever. Then I discovered that although the lever is specified separately in the order, it is sent only with all the other parts of the lockset, except the outside handle. Hence, the 25% restocking charge is not made for the lever, but for an additional $70 worth of other parts that do not have to be exchanged. Clever, no? I paid for the new materials. When they arrived, in a couple of weeks, I extracted the lever, leaving the $70 excess parts untouched, put in the left-handed lever, added all the id numbers and sent it off with a postal confirmation number. Within six days, someone from EMTEK picked up the package. A month passes. No credit. Five weeks go by. Still no credit. I contact doorknobdiscountcenter.com by email. They ask for the confirmation number. Another week passes. I send another email. I call. They are apologetic. Devastated even. The next day I receive a credit on my account. In all my experience, this is the least customer-oriented on-line company that I've encountered. Customers should expect the worst when they buy something here.