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Donnaplay / Unauthorized registration, charge to cancel

Austin, TX, United States Review updated:

I did not complete the Donnaplay registration. I did get as far as entering my credit card info, but then went back a page and removed all the data. I was still given a "30 day ree trial" and advised my card would be charged $37 to renew if I did not cancel. I found their website and tried to cancel whatever it was they thought I had. To get "express" cancellation cost $0.99. That moved me to the top of the list. The implication being if I didn't pay $0.99 they might not get around to cancelling me until after the $37 cha

No
Sep 13, 2015
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Comments

  • Dear User,

    Thank you for taking the time to contact us. Your feedback goes towards helping improve our service and customer support.

    We wish to resolve any issues you may have with our service. We have a dedicated facebook page to accommodate our clients and respond in the quickest possible time.

    You can reach us on facebook @ https://www.facebook.com/donnaplaycom

    Regards
    DonnaPlay

    +1 Votes
  • Ni
      1st of Mar, 2016

    Hi,

    I would like to know how I go about cancelling my membership with Donnaplay???? Feel free to email me on [protected]@hotmail.com!

    Kind Regards,

    +1 Votes
  • Dear Niconi,

    Thank you for taking the time to contact us. I'll be sure to have the membership cancelled for you. I will send you an email as per your request.


    Regards
    Ashley Martin
    Client Service Representative
    Donnaplay https://www.donnaplay.com

    +1 Votes
  • Su
      5th of Mar, 2016

    My email is [protected]@wowway.com. Please cancel my membership. Thank you.

    +1 Votes
  • Ta
      8th of Mar, 2016

    my email is taylor.[protected]@hotmail.com please cancel my membership immediately. I didn't agree to the $41.66 charge I got. I never even fully finished registering, its still asking me to update my billing info even.
    Feb 29, 2016 DONNAPLAY. 29.95_V 41.66 - Bank Statement

    +1 Votes
  • Fr
      8th of Mar, 2016

    Pls cancel my membership thanks. I have been paying for 2month unnecessary bill.. [protected]@gmail.com
    Cancel this membership now thanks.
    I hope I won't have anymore payment this coming month.

    +1 Votes
  • Dear Tim33,

    Your account has already been cancelled. Please check your email from a confirmation message. Do not hesitate to contact us if you have any further concerns. Correspondence can be sent via email to [protected]@donnaplay.com.

    Regards,
    Ashley Martin
    Client Service Representative – Donnaplay
    https://www.donnaplay.com

    +1 Votes
  • Hello Dana,

    Your account has already been cancelled. A confirmation message was sent to you via email. If you have any further concerns, kindly send us an email at [protected]@donnaplay.com.

    Regards,
    Ashley Martin
    Client Service Representative – Donnaplay
    https://www.donnaplay.com

    +1 Votes
  • Ka
      2nd of Apr, 2016

    Please cancel my membership immediately. My email is [protected]@yahoo.com

    +1 Votes
  • Go
      4th of Apr, 2016

    yes please cancel my membership too immediately

    +1 Votes
  • Go
      4th of Apr, 2016

    man you guys are awful

    +1 Votes
  • Go
      4th of Apr, 2016

    I cant believe you get away with this !!!

    +1 Votes
  • Th
      17th of Aug, 2016

    I would like to know how I go about cancelling my membership with Donnaplay??? Feel free to email me on [protected]@id.uff.br

    +1 Votes
  • Yu
      1st of Jun, 2016

    My email is [protected]@hotmail.com. Please cancel my membership. Thank you.

    0 Votes
  • Rd
      21st of Mar, 2016

    Please cancel my membership? [protected]@yahoo.com
    I can't afford for any money to be taken out. I'm broke as it is. Thank you.

    0 Votes
  • Dear Susan Lewis,

    Thank you for contacting us.

    Your account has been cancelled. Kindly check your email for confirmation of this.

    Regards,
    Ashley Martin
    Client Service Representative – Donnaplay
    https://www.donnaplay.com

    0 Votes
  • Ti
      30th of Mar, 2016

    Please cancel my membership immediately. My email is [protected]@gmail.com

    0 Votes
  • Br
      29th of Mar, 2016

    Please cancel my membership immediately. i canceled the subscription before the 30 day trial was oven and was still charged. [protected]@gmail.com

    0 Votes
  • Da
      30th of Mar, 2016

    Please cancel my account immediately! I was charged for the "free trial" and another month that I did not agree to. My account is [protected]@hotmail.com. Please email me when this is done

    0 Votes
  • Dear Brittany Loven,
    Thank you for contacting us.

    Our records show that your account has already been cancelled. Kindly check your email for confirmation. If you have any further concerns, kindly send us an email at [protected]@donnaplay.com.

    Regards,
    Ashley Martin
    Client Service Representative – Donnaplay
    https://www.donnaplay.com

    0 Votes
  • Dear Kallen Genshio,

    Thank you for taking the time to contact us.

    Your membership has already been cancelled. Kindly check your spam or junk folders for confirmation.


    Regards
    Ashley Martin
    Client Service Representative
    Donnaplay https://www.donnaplay.com

    0 Votes
  • Gu
      4th of Apr, 2016

    Please cancel my unauthorised subscription and monthly bank credit of
    € 35.95, and make a over the already bilt amount on nr
    6703 7331 5401 5916 2
    Visa 4891 0841 6795 1464
    Expiration 04/16
    Reference Verenigd koninkrijk 16463285024

    Regards

    Guido Barbiers
    Duffelshoek 30
    B2550 Kontich
    Belgium
    +32 475696466

    0 Votes
  • Dear gozo_hunter,

    Thank you for reaching out to us.

    We invite you to send us an email at [protected]@donnaplay.com outlining your concern and an agent would be happy to assist in having the issue rectified in a timely manner.

    Regards,
    Ashley Martin
    Client Service Representative – Donnaplay
    https://www.donnaplay.com

    0 Votes
  • Mu
      5th of Apr, 2016

    I fell for this evil scam, like countless others! I was traveling and so busy that I didn't notice the monthly charge from Donnaplay on my bank statements until four months had passed, so these slime bags stole $122 from me before I realized WTF and cancelled. As a final insult, the "Express Cancellation" offer tricked me AGAIN, with a $1 fee for the "express" that really means nothing! (being tired and frustrated, I clicked to quickly without understanding the fine print- my bad). So, this disgusting company continues to trick people and rake in huge amounts of BAD KARMA. It's sad to think of the MISERY these thieves must have in their lives- heartless ugly ###... DONNAPLAY WILL CRASH AND BURN! I think this is a Canadian company, eh? I gotta be more careful- people can sometimes really suck.

    0 Votes
  • Bl
      18th of Mar, 2016

    I now realized that this company is a scam but what I want to know is how can I cancel my account!? They have my card info. Someone please help!

    0 Votes
  • Im
      18th of Mar, 2016

    Donnaplay charged my credit card account for 19.95 euro in january, february and march 2016.
    I have not authorized these charges.
    I want Donnaplay to stop charging and to pay back the amounts.

    0 Votes
  • Bo
      7th of Apr, 2016

    Cancel my membership - [protected]@bigpond.com

    0 Votes
  • Ew
      8th of Apr, 2016

    Phoned TSB bank and they are as much use as a sore head they recommended calling donnaplay directly tried this too but all the numbers provided are not listed so no further forward
    Something has to be done about all the scam schemes that are going on now its got totally ridiculous these day it doesn't matter what way you turn you run into a scam of some sort

    0 Votes
  • Bo
      7th of Apr, 2016

    Recently I noticed the following information on my credit card statement:

    05 APR
    DONNAPLAY.COM 16463285024 $17.95 USD INCL OVERSEAS TXN FEE 0.71 AUD -$24.34

    I can't find an email address or web site to contact them to cancel whatever it is they think I want. I have instructed my bank to block all payments to them and will claim the money back.

    What else can I do?

    0 Votes
  • Pr
      7th of Apr, 2016

    There are some unautorized charges on my credit car. I want to cancel my membership immediately and my credit number to be DELETED from your system.

    I've done it by myself at your web page but just in case I want a confirmation about my credit number has been deleted

    My sign up email is [protected]@hotmail.com and I'll be pleased if you could confirm my membership cancelation.

    0 Votes
  • Cc
      11th of Apr, 2016

    I haven't an account and yet they charge me. There are a small fee being taken and my bankaccount has locked those money. I have tried too log in with my e-mail and the code i used for facebook and i came in on a site where i can delete my account. I write down e-mail and password in both fields and they both say that i don't have an account... so stop charge me i dont use your freaky website and i never have.

    0 Votes
  • Dear Prrut,

    Thank you for taking the time to contact us.

    You were successful in cancelling your membership with us. Kindly check your spam/junk folders for confirmation.


    Regards
    Ashley Martin
    Client Service Representative
    Donnaplay https://www.donnaplay.com

    0 Votes
  • Dear Ewan A McBey,

    Thank you for taking the time to contact us.

    I'm not sure what numbers you used to contact us, however, our numbers have absolutely no issues as we receive support calls daily. Please call our toll-free number at 18889830264 for US and Canadian customers and 16463285024
    for International customers (24 hours a day, 7 days a week) .


    Regards
    Ashley Martin
    Client Service Representative
    Donnaplay https://www.donnaplay.com

    0 Votes
  • Ol
      8th of Apr, 2016

    Please cancel my account immediately! I was charged for the "free trial" for 5 month that I did not agree to. I asked for cancel my account in your website last month but still keep charging this month!My email is [protected]@hotmail.com.

    0 Votes
  • Ch
      8th of Apr, 2016

    My email is [protected]@msn.com. Can you please cancel my membership and stop charging money to my credit card as I never agreed to this.
    Thanks

    0 Votes
  • Dear olivia926,

    Thank you for taking the time to contact us.

    Your account has already been cancelled. Kindly check your spam/junk folder for confirmation.


    Regards
    Ashley Martin
    Client Service Representative
    Donnaplay https://www.donnaplay.com

    0 Votes
  • Dear Chris Brigham,

    Thank you for contacting us.

    The email you provided is not associated to an account with us. Kindly send us a private message with the email used to create the membership and I'd be sure to have it cancelled for you.

    Regards
    Ashley Martin
    Client Service Representative
    Donnaplay https://www.donnaplay.com

    0 Votes
  • Dear Cæcilie Ørum,

    Thank you for taking the time to contact us.

    I'll send a private message for information regarding your account to have the issue rectified for you.

    Regards
    Ashley Martin
    Client Service Representative
    Donnaplay https://www.donnaplay.com

    0 Votes
  • Br
      11th of Apr, 2016

    If my account still isn't cancelled or removed, please DO IT NOW cause I've sent 2 mails yesterday and still did not get a reply, it's not in junk, don't worry. branimir.[protected]@hotmail.com thanks!

    0 Votes
  • Dear Branimir Lozo,

    Thank you for contacting us.

    Your membership was successfully cancelled. Kindly check your spam/junk folder for confirmation.

    Regards
    Ashley Martin
    Client Service Representative
    Donnaplay https://www.donnaplay.com

    0 Votes

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