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Donnaplay / Unauthorized registration, charge to cancel

1 Austin, TX, United States Review updated:

I did not complete the Donnaplay registration. I did get as far as entering my credit card info, but then went back a page and removed all the data. I was still given a "30 day ree trial" and advised my card would be charged $37 to renew if I did not cancel. I found their website and tried to cancel whatever it was they thought I had. To get "express" cancellation cost $0.99. That moved me to the top of the list. The implication being if I didn't pay $0.99 they might not get around to cancelling me until after the $37 cha

No
Sep 13, 2015
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Comments

  • Ng
      3rd of Sep, 2016

    PLEASE CANCEL MY ACCOUNT [protected]@gmail.com IMMEDIATELY !!!

    Thanks

    0 Votes
  • Dear Maria Mia Lazarevic,

    Thank you for contacting us. Your account has been cancelled effective immediately. A confirmation message was sent to you via email. Confirmation was also sent to your inbox via this forum.

    Please do not hesitate to contact us if you have any further concerns.

    Regards,
    Ashley Martin
    Client Service Representative
    https://www.donnaplay.com

    0 Votes
  • Ma
      3rd of Sep, 2016

    hi

    please cancel my account

    my email is

    [protected]@hotmail.com

    i never made my account with you guus so i dont know where you got my details from


    please cancel immediatelly

    thanc

    0 Votes
  • Bu
      29th of Aug, 2016

    I did not complete the Donnaplay registration. I did get as far as entering my credit card info, but then went back a page and removed all the data. I was still given a "30 day ree trial" and advised my card would be charged $37 to renew if I did not cancel. I found their website and tried to cancel whatever it was they thought I had. To get "express" cancellation cost $0.99. That moved me to the top of the list. The implication being if I didn't pay $0.99 they might not get around to cancelling me until after the $37

    0 Votes
  • Rj
      20th of Aug, 2016

    PLEASE CANCEL MY SUBSCRIPTION TOO! I HATE YOU! YOU'RE A FRAUD

    please do reach me here: [protected]@gmail.com

    0 Votes
  • Dear Thais Rocha Pereira,

    Thank you for reaching out to us. Your account was already handled. Kindly check your email spam/junk folder for confirmation.

    Regards
    Ashley Martin
    Client Service Representative
    https://www.donnaplay.com

    0 Votes
  • Th
      17th of Aug, 2016

    I would like to know how I go about cancelling my membership with Donnaplay??? Feel free to email me on [protected]@id.uff.br

    +1 Votes
  • Dear Alfonso LQ,

    Thank you for contacting us. Your account has already been cancelled. Confirmation was sent to you via email.

    If you have any further concerns, please do not hesitate to contact us.

    Regards,
    Ashley Martin
    Client Service Representative
    https://www.donnaplay.com

    0 Votes
  • Al
      15th of Aug, 2016

    Just in case, my email is [protected]@gmail.com

    I would like you to cancel my membership as soon as possible. Thanks in advance.

    0 Votes
  • Dear Ngaire Skinner,

    Thank you for contacting us. Please accept my apology for the unauthorized charges to your account. I will send you a private message outlining how this issue would be rectified.

    Regards,
    Ashley Martin
    Client Service Representative
    https://www.donnaplay.com

    0 Votes
  • Ng
      11th of Aug, 2016

    yes please cancel my membership asap and refund my money I am a widow and that's all I have to live on each week membership was setup 7th June 2016 R79956 plus 2 other payments R61145 not impressed

    0 Votes
  • Dear Chris Agbayani,

    Your membership was already cancelled. Kindly check your email junk/spam for confirmation.

    Regards
    Ashley Martin
    Client Service Representative
    https://www.donnaplay.com

    0 Votes
  • Ch
      3rd of Aug, 2016

    KIndly cancel my membership. My email is [protected]@ymail.com. thanks

    0 Votes
  • Mi
      1st of Aug, 2016

    Hi,
    my email is [protected]@hotmail.com, please delete my membership as soon as possible.
    Thanks

    Miguel Becerra

    0 Votes
  • Mi
      1st of Aug, 2016

    Hi,
    My email is [protected]@hotmail.com, please delete my membership as soon as possible.
    Thanks..

    Miguel Becerra.

    0 Votes
  • Dear Jess Cook,

    Thank you for reaching out to us. Your membership has been deleted. Thank you.

    Regards
    Ashley Martin
    Client Service Representative
    https://www.donnaplay.com

    0 Votes
  • Dear Emerson Martinez,

    Your membership was already cancelled. We do have cancellation options on our website in the top right corner of the website in support.

    Regards
    Ashley Martin
    Client Service Representative
    https://www.donnaplay.com

    0 Votes
  • Je
      26th of Jul, 2016

    my email is [protected]@hotmail.com, please delete my membership as soon as possible.

    0 Votes
  • Em
      26th of Jul, 2016

    hi, i want to cancel my membership, i just wanted to check the service, but i don't want it, so please, i want to end with the membershi, i don't want to be charged with 10.95 monthly, please, just cancel this, because your website don't the option to cancel the service, and that's not ok, please cancel my membership, my Email is [protected]@gmail.com
    please cancel it, this is not ok

    0 Votes
  • Dear Timmothy Lau,

    Thank you for contacting us. Kindly check your email junk/spam for confirmation.

    Regards
    Ashley Martin
    Client Service Representative
    https://www.donnaplay.com

    0 Votes

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