Donnaplay / unauthorized credit card charge

Review updated:

I have an account with DonnaPlay and its not what I had in mind. Their movies are not up to date. I want to also cancel my membership even my free trial. I also saw that i have been charged a $1.00 fee and I wasn't told that. I want a refund and want to cancel my account and not be a part of DonnaPlay anymore. If I don't get my refund and my account isn't cancelled as I requested their will be consequences. So, please make this easy for me and the company. I would appreciate it, thank you.

Mar 18, 2016
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  • Da
      Mar 18, 2016

    You can email them at donnaplay and [protected] to request a cancellation.

    Their Client Service representatives is called Ashley Martin (or was).

    Make sure to tell your bank to stop any payment. Simplest may be to ask for a new credit card number and have the previous one cancelled. It does have a cost (I do not know how much), but may be worth it.

    The USA street address they give is:
    333 SE 2nd Avenue, Suite 2000, Miami, Florida, 33131, United States
    It seems to exist (see

    You do not have to believe anything they say regarding steps to cancel, or what your legal rights and theirs may be.

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