Hello Nadia Schneider,
Thank you for letting us know about your recent experience with Donnaplay.com. We apologize if our services did not meet your expectations, and appreciate you taking time to share your concerns.
Our goal is to provide a consistently reliable product and an exemplary level of customer service. Based on the event you describe, if you believe you were misled please call our toll-free number at 1-888-983-0264 for US and Canadian customers and 1-646-328-5024 for International customers, from 24h, 7 days a week., or send us email email@example.com and we will be happy to help in the best possible way.
Donnaplay Customer Service