Don Hewlett At Georgetown / Very poor Customer Service!
I am Ms. Manali. I drive a 2000 Chevy Cavalier Convertible. I had an issue with my car not being able to start in mid April. I took the car to "Don Hewlett" located in Georgetown. I got a good service and was charged $423 as I replaced the alternator with a non-GM alternator. I was told that there is a 12 month warranty.
Yesterday (06/02/08), the battery light starting coming ON in the car. Thus I took the car to Autozone and saw that the alternator is not providing the required voltage and current to the battery. I took the car to Don Hewlett again this morning. They checked the car and said that the alternator was bad and needs to be replaced again and that I had to pay the labor charge. I did not expect this coming only after a month I had done the service. I spoke with the Manager and got the labor charge waived off. I had to almost fight to explain my point that no one told me the warranty does not cover labor charge for a non GM part. When I went to collect the car, I was informed that the part was replaced by a re-manufactured part and when I asked to see the voltage and current ratings after the repair, I was refused.
Infact I was also told that the part might go bad again and that I will have to pay labor charge next time onwards. I really did not expect such a poor service and I am really frustrated over the entire scenario!!
I just wanted to share my poor experience with one of your dealers.