Domino's Pizza
reviews and complaints

WOW! really bad. This is on a Marine corps base and it sucks. I've ordered ther pleanty of times and all the times are horrible but this time was the worst. My chicken the boneless ones where so charded burnted that I had to take pictures and send it to the main man. Black burnt things on the foil it was gross. no dipping sauce that I ordered waste of money. I also oredered cheesy bread and it was burnt to pieces no enough cheese and i of course took pictures of it. These people are working on a mmilitary base and us Marines and there familie would like to have a nice dinner. Like C'mon! My husband serves for your nation and you can't even ###ing get a pizza order right. Well that will be the last time me or any of my friends will order from you! Sorry dominos but you didn't get it this time.

On 3/5/11 at the Lakemba Dominos branch, Fahad, who says he is the manager has only placed exactly 3 pieces of chicken on the whole pizza. When I questioned him he replied " That's because of the price you are paying." I said that it was the price when I placed the order on the internet. "
This is highly unacceptable. I showed the pizzas to a customer who walked into the store and asked him to show me if he could see the chicken. He replied "There isn't any". Fahad relayed again "That's because of the price you are paying." That is the most appaulling customer service.
Everyone that I spoke to that had dealt with Lakemba Dominos had a bad story to tell regarding hardly anything on pizza.
I left pizzas and ended at Croydon Park Dominos. They actually had great service and their pizzas were very tasty and made properly. Great job Croydon Park Dominos and shame on you Lakemba Dominos!
Everyone should boycott Lakemba Dominos.
Something has to be done from head office in relation to this. If the internet price is stated, then that is the price the customer pays. There is no option to say proper portions and to pay extra nor should there be.
There should be an email address for Dominos Head Office to lodge complaints. Unfortunately, there isn't.

I was victim of a robbery when I worked for Dominos Pizza in Wheeling, West Virginia. The gang came after me with ice picks and screw drivers, took all the money I had on me and pushed me over a porch railing to the ground. It wasn't my fault I got robbed, but the franchise owner (Morgan Lacefield) suspended me for 2 weeks for carrying too much money, made me pay him the money back out of my own personal funds, and when they caught the gang no retribution was given to me for their crime.

I tried to contact Dominos Pizza corporate headquarters to voice my complaint against Morgan, but they have no mechanism in place for grievances by employees against franchise owners. Furthermore this happened in 1988. Since the robbery I have suffered numerous hospitalizations for mental anguish.

Apparently the Dominos Pizza empire is founded on the casualties it exploits to get ahead. Nothing excuses this gross injustice.

I would like to complain regarding very poor quality of pizza given at Greater Noida branch.
I have written complain many times in there complain register, but no action were taken.
Every time we get to eat very bad quality pizza, compared to other city branch of dominos pizza.

First of all, they are way over priced when other pizza chains are offering less than half of what Dominos charge! Secondly, the pizza we got had everything sliding off it and the crust was burnt! To add to injury, the guy who did the delivery did not even get us the number of sodas we paid for! This is height! For the money they are charging and the stupid commercial of harassing people with spot boys and cameras and making people like their product under pressure!

Before you changed advertising stradagy your pizza's were very good, especially the pepperoni new yorker style! Since you changed your whole co, and changed your recipes, your pizza's now stink! The sauce is way too spicy for pizza, it might be ok for pasta! The crust is way to much garlic! Pizza should not taste like garlic! I used to buy at least 4-6 pizza's a month-no more! I haven't bought a domino's pizza for almost 2 yrs. Now and won't as long as your present recipe's are in effect! You should fire your ad agency! It's probably the one that almost bankrupted coca-cola with it's new coke!

This is the most ridiculous place I've ever worked at, they underpay there AMs, and GMs especially there drivers for what they deal with from whiny drivers who get stiffed out of their tips everyday almost 4 to 5 times day or night and only get a dollar for their runs and have too run almost 20 miles out of there way back and forth for little to nothing, and have drivers in worst conditions such as tornado sirens going off twice, snow storms for only 20 dollars come on guys what the heck is going on, I've been there for 8 months nothing works properly equipment wise, foods great just top heads dont care for there business just there money and dont want there business to grow losing drivers and business everyday too low pay and no tips, this store has been in business since I've moved here in 1999 and has a bad reputation with employees stealing, employees quitting due too poor and bad management, managers need more pay 7.25 an hour is not right for AMS, and $500.00 every two wk salary is wrong for GMs running a good business and keeping employees for only 5.25 an hour and no tips isn't right I know its Franchise but can't something be done too keep from being shut down due too lack there of from the TOP HEADS.

Domino's sent me an online coupon offering pizza for 12.99 and each time i trieds to order it my checkout total for pizza alone was over $20

Below this paragraph, I decided to include the store information & the letter I sent to the Domino's Customer Care Department, prior to calling & confirming that my complaint was received. Now after speaking to a rep in the claims department, I was informed that my complaint would be forwarded to corporate executives as well as the person who oversees managerial operations. In addition, I would be reimbursed the full amount charged to my account for the inconvenience, & should receive the credit to my account in several days... well, that was over 1 week ago, & still nothing. So today I called the customer care hotline again [[protected]] to find out why I hadn't been credited my money, & the rep tells me that the initial complaint was missing detailed information regarding my credit card. With that in mind, whomever is responsible for overseeing complaints couldn't possibly be doing they're job because if so, they would have addressed the issue of missing information, & contacted me as well... After all, the website does say that a customer care rep will contact you if additional information is required. Hmm, interesting... Well, now I am going to file a complaint to NYC's 311 hotline for the store & the Better Business Bureau. Quality starts w/ good customer service & building rapport, especially when mistakes are made; I could care less about the product if I'm being cheated & mistreated.

Domino's Pizza Store #3612
188 Union Tpke 07
Fresh Meadows, NY 11365
[protected]

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To whom this may concern:

I spoke with the store manager, Corina, regarding an overcharge made to my debit card after placing an order online. In initial order, I applied 2 coupons to my order, and the online server confirmed my total at roughly $26; however, my receipt showed $48.83, & my bank account reflected a charge at $53.83. So not only did the store overcharge me, but the driver gave himself a $5 tip against my will. I called again on 3/9/11 to discuss the matter w/ management, where I was put on hold several times in 10+ minute increments, & then hung up on. I am very frustrated, & plan on seeking legal action if this matter is NOT resolved. Experiencing this type of service makes me NOT even want to ever purchase food from Domino's again, and I WILL publicize my complaint to NYC's 311 hotline. The attitude of the manager was awful, and though she sent a driver to deliver again at no charge, it didn't matter because I was never reimbursed to begin with. How does that work?

I am located less than five miles from Domino's pizza and have been told several times -- quite rudely -- that they cannot, and will not, deliver to my house.

That although other pizza places farther from me will deliver.

I have order at this location before but this night service sucked. I ordered 2 medium 2 topping pizzas at my brothers home, one was burned completely. I called to let them know since I could not catch the driver Maxmum, spoke with Junior who said they will bring out another pizza in 25 minutes. Waited one hour and called to check the status, spoke with Scottie who said nothing was cooking for me, so he would put a pizza in. I explained to him again and wanted my money back at this time. I felt ignored since nothing was seemed to have been done. I was told the driver would bring my money back out to me. In the meantime, my brother ordered a pizza, me not knowing and the driver brought his, unaware of my situation. The driver called the store and Scottie told him I have to wait for the driver and he is on his way. I am very pissed off right now, due to the fact, one burned pizza that I showed the driver that brought my brothers pizza and the fact no one still has not showed up. Car is getting fixed, ready to get a ride to go up there.

I had checked the mail today and the only thing was a add from Domino's. I dicided to place an order but it had on line coupon so I did it through my computer. I placed it and thought right after I did not order a soda, so I called. They knew who I was since I had to put my number in the order. So i asked if I could add a Coke to the order, if not i'll go get one when my pizza is cooking. The man said that he could do that but I would have to pay cash for the soda. so he asked me 3 time what I wanted for soda after I said I would like a 2 liter of coke. I understand he wanted to make sure but a little overkill. So my pizza came fast and when the worker gave me the soda it was diet, I can not stand that stuff. Well I was told he would go back and bring me the right one, I told him if it was not really out of his way. he said he would call me to let me know what they will do about it. So they did not even bother to call me, really pissed me off about this. I see all the commercial about how they have changed and how they are about the costumer. Well I feel like they did not want to do anything for me and once they brought me my food right or wrong they had nothing left to do. I see this as being very rude. on a side note the pizza was undercooked. Really don;t think I'm going to have that food again, I payed good money for poor service and undercooked food. I should have just made food myself.

So thank you Domino's you will not have to worry about my business anymore. in short your workers have no respect for your customer. I wish instead of spending all that money on your adds you would spend it on training your workers to at least not lie to the customers.

-Very pissed in Portland, ME

I called two seperate Dominos Pizza stores, 1 being in Eustis and 1 being in Mt Dora Florida. Both stores would not sell me a Philly Cheese Steak with Pizza sauce added. "They don't put pizza sauce on that particular pizza." Not sure why but it tastes wayyy better with pizza sauce on it. I have been ordering the Philly Steak Pizza WITH pizza sauce since the pizza first came out. Since when can you not get a pizza the way you want it? The pizza already costs $17 + taxor a large and now they won't even make it the way I like it? This is sooo stupid, I still feel like I'm dreaming. Needless to say, I will not be going to Dominoes pizza anymore. Corporate stores need to GOOOO... bring back small buisness!

I had purchase coupon book from local middle school, I have not had any problem using the coupon book at any of the 66 precipitating restaurants dominos is the only restaurant that dose not want to accept the coupon book. I ordered chicken wings and 2 pizza's and ask to use coupon book, the young lady stamped my card and then took my payment, I ask her for the recipt when she gave it to me I saw were I was charged for both pizza's, the young lady name sherry told me that the owner did not like for any one to use the school coupons. I told her that he should not have them put that in the coupon book if they did not want to accept them. The coupon book is called - the pickens middle school pto restaurant coupon card, dominos coupon says — dominos (Pickens only) buy any menu priced item get 1 item or equal or lesser value free.
My name is kim durham email adress [protected]@bellsouth.net
Thank you for letting me complain, I will just use my coupon book @ the local pizza inn it has coupon for buy 1 pizza get next smaller free.

More than once we have had delivery service and when started to open the boxes the order would be wrong and somethng was usually left out. Because of this we started picking it up ourselves. Last night when we got home with our order one of the pizza's was something we did not order and one of the pizza's that we ordered was not there. We usually have ordered severalpizza's. It really causes our meal to be in an upset. If we go back for the corrections some one ends up eating alone or every one eats cold pizza. We understand that mistakes happenbut after so many times it finally prompted us to complain. If you need to contact me my name and address is Kathy Alexander 206 Park West Cr. Easley SC 29642

1.staff service.
2.food quality very bad.
3.there are no soup and sauce provided.
4.staff making noise and don't have any respect with customer.
5.not well with Domino's uniform.
6.staff are singing at kitchen until disturbing customer.