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Domino's Pizza
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1.4 1475 Reviews

Domino's Pizza Complaints Summary

132 Resolved
1330 Unresolved
Our verdict: If considering services from Domino's Pizza with a critical resolution rate, extra caution is advised. Examine detailed customer feedback to understand the severity and nature of unresolved issues. Be prepared for the possibility of unsatisfactory responses and have contingency plans, including seeking assistance from consumer advocacy groups if necessary.
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Domino's Pizza reviews & complaints 1475

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Newest Domino's Pizza reviews & complaints

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12:05 am EDT
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Domino's Pizza service not delivering to me after 6pm in my area

first they try n say ur oder will be more then a hour wait then they say we r to busy u wouldnt get ur order also they say they font deliver to my area at night i hate that i cant enjoy a pizza for my kids n husband now i order alot from dominoes n iam very upset about this to many lies n dissgrace for the company store its not my fault for what ever thier exscuse seems to be iam a dominoes lover n this breaks my heart n makes me not like dominoes on thousand oaks n nahcadoches like i wanted my family to eat pizza n my husband i didnt want to cook i cook 3 times a day every day its nice to have ur favorites pizza n sides delivered to my front door for us but i cant even get that any more its so very frustrating i jst called again for a order n they say no we cant deliver to u because ur area is bad for our store at night. god this makes me so angry i jst wanted to eat me n my husband where counting on u i guess we will starve then for now on ughhhhhhhhhhhhhhhhhhhhhhhhhh cant stand this store n how they work

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Update by parisloves2017
Oct 30, 2017 12:06 am EDT

poor service pizza was so raw n cheese spilles all over box inside

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10:31 pm EDT
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Domino's Pizza not honoring coupons

I have a wildlife coupon for dominos and they absolutely refused to honor it. They said that the wildlife learning center was "illegally" printing coupons and that they won't accept it. I officially HATE dominos and they are the only pizza place I'd eat at. No more pizza for me unless it's Digirno. Can't go wrong when I'm the one cooking. Shame!

Dominos freaking sucks!

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pobarjenkins
Minneapolis, US
Oct 31, 2017 10:58 pm EDT
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This seems like quite an overreaction simply because they won't accept a coupon that's not even produced by them. I don't think they will miss your business if this is an example of how you behave.

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AshIee Jarrett
, US
Oct 31, 2017 11:09 pm EDT

Why not shut up and mind your own business you troll. It is obvious that you are user1749316 as well. Both of you have a history of being miserable and trolling this site. No one asked for your opinion. You must have been molested by your daddy to have low self esteem and harass people on this site.

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pobarjenkins
Minneapolis, US
Oct 31, 2017 11:40 pm EDT
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You caught me. I, a member since 2010, have decided to make multiple new user profiles within the last couple of months for trolling purposes only, while still often giving advice to others on how to get assistance.

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5:45 pm EDT
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Domino's Pizza pizza and the employees are the worst talking to people

Every time I order from the store my pizza takes over an hour and 45 minutes to get here its even burnt or is not the right pizza and it's like the 3rd 4th time and I'm just getting tired of it so I suggest somebody please contact the store and talk to him. The address to the Domino's store I'm talking about is 2628 North Broad Street Philadelphia Pennsylvania my address is 1220 West Seltzer Street Philadelphia Pennsylvania my name is Stan I can be reached at [protected] if you have any questions

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6:28 pm EDT
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Domino's Pizza service

I called to place an order and placed on hold immediately. After waiting 15 minutes on hold I called back...same thing...called back and hollered hey to get her attention to let her know I'd held for close to 30 minutes so she proceeds to tell me that I may as well come in to order because I'm still going to be waiting! So I asked if a manager was there and she says...I am the manager. Well darn for a manager she could have had better customer service than that. So at that point I didn't even want to spend my hard Well money there. I just called pizza hut

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6:53 pm EDT

Domino's Pizza I am complaining about not getting my free pizza

So I ordered Domino's earlier today at work for a coworker and myself. When I arrived home I decided I'd like to order some more Dominos cuz my sister came over . now it showed on the screen that I had a free pizza to redeem and I did. When I arrive to the store it show that there was two pizzas on my order but I know for a fact I only ordered one pizza and that was the one free pizza. so I was expecting the total to be $1 and some change because that's what my total came up to on my cell phone when I ordered. I kindly describe to the person who was in charge of my order that I did not order this other pizza so I'd like to redeem my free pizza and just go she told me I was unable to do so because I was being charged for the other piece of which I did not order. I told her that I would not be paying for the pizza and she did not want to hand me over my free medium Pizza I told her that I'd pay the remaining balance for my free pizza but I was not going to pay for the other one. she told me since I am canceling the other order she would have to charge me now for the free pizza which would be $9 and some change I told her no I would not be paying for that and I left. I would like my points back on my account for my free pizza because I did not receive any pizza. so if that could happen that would be extremely good cuz I have obviously been buying here for a long time and I'd like my free pizza.

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7:28 pm EDT

Domino's Pizza ordering food!!!

I called Dominos Pizza in Waterbury Ct at 77 Meriden Rd. 10 times and they finally answered the phone and said cld u hold! Well I've been holding for 30 minutes and no one has gotten back to me for my order! This is unprofessional and not right at all! Who ever is working there does this on the day to day basis and this is not the first time it happened! I will appreciate if u can take care of this and email me with the results at [protected]@gmail.com.

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Anboggal
, US
Nov 03, 2017 5:17 am EDT

I run my local dominoes. What you need to do, instead of complaining on this forum, is file a formal complaint with corporate via their website. Your complaint will be handled by a corporate employee, above store level. The complaint will also be forwarded to the owner and supervisor of that specific franchisee. Not only are the corporate employees great at handling your concerns, somebody from that franchise is required to contact you, to follow up on the issue. As a general manager, I find this completely unacceptable and I would never allow my staff to do this and get away with it. Go above their head, sometimes that's the only way.

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10:31 pm EDT

Domino's Pizza pizza and coupons

We ordered a coupon 14.99 large 3 topping pizza with 16 piece bread bites. I also ordered a 2 liter coke. Well the order came we got the pizza which was under cooked and floppy 2 liter coke and no bread bites. I called the store and they told me i didn't order the bread bites and they wouldn't replace the pizza. I spent 25 dollars and 30 cents on an order that was incomplete and badly made. I want my money back.

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8:14 am EDT

Domino's Pizza pizza and service

Hello sir am from kerala india today i had a bad experience from one of your franchise which is situated at palakkad kerala india. Today i bought a pair of pizza which cost inr 1200 and they are not able to give a free ketchup with this . And i just paid for the ketchup too and even for the bag. And also the taste was so bad and their service too. Sorry to say that sir because of this i hate domino's.

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7:01 pm EDT

Domino's Pizza delivery time

Almost every time I order pizza the delivery is not never on time or they get my order messed up. Out of all days today was some type of family gathering and I didn't see my family and almost 5 years. And now that my friend one has finally left I'm sitting down eating two packs of ramen noodles. I am not wasting the time of my life to go up there in the morning to get a free pay for no I don't want no more pizza. It's to the point where I think it's my fault for calling Domino's. I have to go to work in the morning I'm not going there to talk about a delivery. I am just going to make a complaint and hope that there are so many complaints that. Damn place get shut down

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6:19 am EDT

Domino's Pizza pizza

I have been working all day and was looking forwards sitting down for dinner with my partner for a nice pizza from Dominos Kirkwood store, Gladstone. In Queensland Australia and when I opened the box i got a rude surprise that my pizza had the topping spread all over the place and scrunched up into the corner of the box! I am thouroughly dis-appointed as I can not drive, I live out of town and no easy way to get dinner for myself. Whatsmore I paid Twenty Seven dollars for the pizza and I even gave the delivery man a tip of 4 dollars. I dont like submitting complaints about this but I paid good money for a bad service. Please note this for future dealings with the public thank you Dominos.

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11:50 pm EDT

Domino's Pizza delivery

We ordered the pie at 11:30. This [censor] charles didn't get here until 12:45. He wasn't very friendly and made me feel uncomfortable also my pizzas weren't even cut. What the [censor] I was very unsatisfied with the uncut pizza and the time it took to get it. My pizza was rock hard and crunchy. I don't understand why my complaint needs to be 350 letters. I demand my money back!

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7:45 pm EDT
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Domino's Pizza customer service

Hello, my name is Wendy Davis. I live in Tinton Falls New Jersey and often order from the Dominos on Asbury Ave in Tinton Falls. The past couple times that I have ordered from there the people that work there have been rude. For instance I asked for extra sauce because whenever they are supposed to send it they never do and I got charged an extra $10 on my bill. And I told myself I would never order from there again because every single time I have a problem. But of course tonight my kids really wanted Dominos so I gave in and ordered one large 2 topping pizza, an order of cheesy bread for 17.99. So I ordered another cheesy bread and three lava cakes. The bill was 50 something dollars. 5 minutes didn't even go by and I called them back because I found a coupon and all I said was I found a coupon for two medium two-topping Pizza one stuffed cheesy bread in a 2 liter bottle of coke for 2199. The girl says to me well your food's already in the oven there's nothing we could do. Now I've worked in retail my whole life and as a manager I would never ever say that to a customer. Not only have I had problems but my neighbor always has problems. But as a customer they should have said okay you have a coupon the only other thing they had to add was another Pizza. How hard is that to throw it in the oven and fix whatever they had to do on the computer. I just want to let you know that I will never be ordering from you guys again because of this particular store. And a couple months ago I had to call and complain because one of the delivery drivers was driving up my [censored] and almost ran me off the road. And he still works for you guys so I can imagine how many other people he's doing that till. The road I was going down was 25 mph and I was going 35mph. My kids were in the car with me. When I spoke to the manager I told him he was driving a silver Toyota Camry. Before I even said the make of the vehicle he said I know exactly who it is. I'll have a talk with him. He said he was very sorry! Also, awhile back I kept calling the store and calling the store and calling the store to order food and nobody would answer. Finally I called the Eatontown store and they actually were nice enough to drive out to my house to deliver to me and that's 15 minutes away. I don't usually like complaining but so many things have happened at this location I just can't sit back anymore. I just don't want you guys to keep losing customers because the employees don't wanna do what they were hired to do! I'm sorry if I am being blunt but I'm annoyed and upset. If you have any questions please email me at [protected]@yahoo.com or call me at [protected].

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12:56 am EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Domino's Pizza dominos management/employees

Everytime I go into my local dominos, (highway 99 in Vancouver wa in hazel dell) I hear the manager (maybe boss) Amy, blabbering about her political opinions, more than one occasion do I hear her nearly bragging that she’s been raped, and says woman should be allowed to hit men. This is disgusting behavior and i would hate to know what else these people discuss while customers are not in the shop. I’d also like to know how this is appropriate to even discuss in a work place.

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Resolved

It’s not resolved, but I don’t even know if her name is Amy, nor if I’m referring to the right person, I don’t want to get the wrong person in trouble so until I know I don’t want further action. For all I know this woman no longer works here.

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pobarjenkins
Minneapolis, US
Oct 20, 2017 1:47 am EDT
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"For all I know this woman no longer works here."

When was the last time you visited this location? While unprofessional, it's doubtful that anything she is saying is against specific policies.

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8:49 pm EDT

Domino's Pizza store management and food

A new store opened up just down the road from us on overland road in meridian ID. since then they have messed up our order probably close to 60% of the time. It is becoming overly frustrating to more often than not have my order wrong. Even though when I call, they send the right order, as a former dominos employee and delivery driver, we were always told to go above and beyond just correcting the mistake. As often as this happens, it’s becoming less stressful just to drive to a different one further away because they actually get my order right the first time. It would be nice to be shown, as a customer who is repeatedly having to call and correct my order, that they don’t want to lose me as a customer. I don’t ever complain like this, but this is starting to become what seems like an every time occurrence from the same store.

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pobarjenkins
Minneapolis, US
Oct 20, 2017 12:45 am EDT
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If they're brand new, this might just be growing pains in finding new and competent staff. You may want to consider no longer visiting that location.

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5:21 pm EDT

Domino's Pizza product

This makes the 2nd time I've had a complaint about the Dominos Pizza on Shorter Avenue in Rome Ga. This time around I ordered parmesian twist and when I received them there were maybe 6 in the box and they were extremely small. I don't understand what is going on with this company if it's not the food it's service. Me and my family are fixing to take our service else where.

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9:22 pm EDT

Domino's Pizza pizza

We have ordered two medium pizzas with couple toppings, everything looks good but it was just more sauce and very less cheese so just want to know if you guys put very less cheese in pizza then how it’s gonna work, I have attached pictures of pizza where u can barely see the cheese and u can see on sides it was only red color and I just took picture of one because I didn’t know that I can attached pictures here too

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pobarjenkins
Minneapolis, US
Oct 18, 2017 2:01 am EDT
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I personally think the pizza looks fine and comparable to every time I've gotten Dominos over the years. You can always pay for extra cheese which is what I like to do.

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8:15 pm EDT

Domino's Pizza online order mix up

I ordered a pizza online and there was some confusion with duplicate orders to the same address. The delivery lady decided to call me to raise her voice at me saying that we did not put it in correctly online then hung up in my face. I called back and someone else picked up the phone and explained it was an error on there side. This was horrible customer service for something that could have been handled in a very simple way. Communication/customer service training needed!

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7:21 pm EDT

Domino's Pizza poor customer service over mixed-up delivery

On 10/11/17 at 6:04 the clerk said 30 minutes for delivery. After 50 minutes I called to check on delivery, I was told it was waiting for carry out. Clerk said it was 2 more dollars to deliver, when I had originally called in for DELIVERY. I told him I was not paying more for their mistake, and I asked for a discount because my pizza was late and it was their mistake. Manager came to the phone and was insistent on the extra delivery fee, and I told him I shouldnt have to pay for late pizza especially since they messed up. He was unwilling to make it right or discount my order. I expressed concern that my order was not fresh anymore either, after having sat there for all that time. He finally said he would make a fresh order, but WOULD NOT waive the fee. Very disappointed. We are regular customers at this location and this situation was handled very poorly. I guess Domino's can afford to make a whole new order of multiple pizzas but can't afford to discount an order for a couple bucks due to their mistake and keeping the regular customer happy?

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5:13 pm EDT
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Domino's Pizza the pizza itself

I had been rewarded a free pizza from the Dominos right next to my apartment. I picked the pizza up from the store and when I got back I opened it and the whole pizza did not look appetizing or like any effort was put in it. Also, one piece in particular was only half cut and the other half was melted to the bottom of the pizza. The entire pizza itself did not taste appealing and appeared to be undercooked. I normally don't complain but I thought I needed to since it was an earned pizza by purchasing multiple pizzas from my account.

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12:16 am EDT
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The complaint has been investigated and resolved to the customer’s satisfaction.

Domino's Pizza attitude, delivery

I ordered wings on October 10 2017 through the Dominos app and my order was sent to the wrong store . It was sent to 1021 w Century Blvd Los Angeles Ca 90047. I called them and they explained what was going on but in the Middle of conversation an employee cliked . I then called again and an employee with the name of Maria anwsered and told me the same thing the previous employee had said and also clicked on me . I called back once again and Agustin anwsered. I thought it was really rude what she did so I asked Agusting to give ne her name and he clearly laughed and Said Maria was her name... I understand maybe it wasn't their fault but the way they handled the situation was very bad. They thought that since they new they were right they had the right to talk to me that wat. It's not the first time this happenes at this store another time i had to get a refund because i made an order at 10:00pm and never did I receive my order . I hope you guys take this in consideration and do something about it.
I will send photos of how many times i had to call because they clicked twice
Thank you for your time My name is Mariana Montoya and my cell phone number is [protected] my email address is [protected]@gmail.com
Once again thank you.

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They did nothing!

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Domino's Pizza Customer Reviews Overview

Domino's Pizza is a popular pizza chain that has been serving customers for over 60 years. The company has received numerous positive reviews from customers who praise the quality of their pizza, fast delivery, and excellent customer service.

One of the most significant positive points of Domino's Pizza is the quality of their pizza. Customers rave about the delicious taste of their pizza, which is made with fresh ingredients and cooked to perfection. Many customers also appreciate the variety of toppings and crust options available, allowing them to customize their pizza to their liking.

Another positive point of Domino's Pizza is their fast delivery service. Customers appreciate the convenience of being able to order pizza online or by phone and have it delivered to their doorstep in a timely manner. Many customers also note that their pizza arrives hot and fresh, which adds to the overall dining experience.

Finally, Domino's Pizza is known for its excellent customer service. Customers appreciate the friendly and helpful staff who are always willing to go above and beyond to ensure their satisfaction. Many customers also note that the company is responsive to feedback and takes steps to address any issues or concerns.

Overall, Domino's Pizza is a highly rated pizza chain that offers delicious pizza, fast delivery, and excellent customer service. Whether you're looking for a quick meal or a family dinner, Domino's Pizza is a great choice for pizza lovers everywhere.

Domino's Pizza In-depth Review

Menu Variety and Quality:

Domino's Pizza offers a wide range of pizza flavors and toppings, catering to various preferences. From classic options like pepperoni and cheese to unique combinations like barbecue chicken and pineapple, there is something for everyone. The quality of ingredients used is commendable, with fresh and flavorful toppings that enhance the overall taste of the pizzas. Vegetarian and vegan customers are also well-catered for, with a good selection of plant-based options available. Additionally, Domino's offers a variety of sides and desserts to complement the main course, providing a complete dining experience.

Ordering Process:

The website of Domino's Pizza is user-friendly, making the ordering process a breeze. Navigating through the menu options is easy, with clear categories and descriptions. Customization options for pizza orders are extensive, allowing customers to choose their preferred crust, sauce, and toppings. Online ordering and delivery services are available, ensuring convenience for customers who prefer to enjoy their pizza in the comfort of their own homes. The order placement and confirmation process is accurate and efficient, minimizing any potential errors or delays.

Delivery Service:

Domino's Pizza excels in its delivery service, consistently providing timely deliveries. The pizzas arrive at the desired location within the estimated time, ensuring that customers can enjoy their meal while it is still hot. The condition of the delivered pizzas is well-maintained, with proper packaging that keeps the temperature and presentation intact. The delivery personnel exhibit professionalism and friendliness, ensuring a pleasant interaction with customers. Additionally, the availability of tracking options for delivery status allows customers to stay informed and anticipate the arrival of their order. Special requests or instructions are handled with care and attention.

Pricing and Value for Money:

Domino's Pizza offers competitive pricing compared to other pizza chains, providing good value for money. The availability of discounts, promotions, and combo deals further enhances the affordability of the menu items. Portion sizes are generous, ensuring that customers get their money's worth. The pricing is transparent, with any additional charges, such as delivery fees, clearly stated. This transparency allows customers to make informed decisions and manage their budget effectively.

Customer Service:

The customer service provided by Domino's Pizza is commendable. The staff members are responsive and helpful, promptly addressing any queries or concerns. Issues or complaints are resolved efficiently, ensuring customer satisfaction. Multiple contact channels, including phone, email, and live chat, are available, making it convenient for customers to reach out for assistance. The staff members are friendly and knowledgeable, providing a positive and informative experience. Overall, Domino's Pizza prioritizes customer satisfaction and loyalty.

Hygiene and Food Safety:

Domino's Pizza maintains high standards of hygiene and food safety. The restaurant premises, where applicable, are clean and well-maintained, ensuring a pleasant dining environment. The company adheres to food safety regulations and standards, guaranteeing the quality and safety of the food served. Special attention is given to handling food allergies and dietary restrictions, with proper labeling and precautions in place. Packaging quality is excellent, ensuring that the pizzas are delivered in a hygienic manner. Domino's Pizza demonstrates a strong commitment to maintaining high hygiene standards throughout the entire process.

Innovation and Technology:

Domino's Pizza embraces innovation and technology to enhance the ordering process and customer experience. The integration of technology, such as a mobile app and voice ordering, allows for seamless and convenient ordering. Advanced delivery tracking systems provide real-time updates on the status of the delivery, keeping customers informed. Online payment options and security measures ensure a safe and hassle-free transaction. The introduction of new menu items or flavors showcases the company's willingness to adapt and cater to evolving customer preferences. Overall, Domino's Pizza effectively utilizes technology to enhance the overall customer experience.

Community Involvement and Sustainability:

Domino's Pizza actively participates in local community initiatives and charities, demonstrating a commitment to giving back. The company also prioritizes sustainability by using eco-friendly packaging materials, reducing its environmental impact. Efforts to reduce food waste and promote recycling are evident, showcasing a responsible approach towards sustainability. Domino's Pizza supports local farmers or suppliers, contributing to the local economy. The company's overall commitment to social and environmental responsibility is commendable.

Overall Experience and Recommendation:

Based on personal experience, Domino's Pizza consistently delivers a satisfying dining experience. The overall quality and service surpass many other pizza chains. The menu variety, quality of ingredients, and customization options make it a top choice for pizza lovers. The efficient ordering process, timely delivery, and friendly customer service further enhance the overall experience. I highly recommend Domino's Pizza to others seeking delicious and convenient pizza options. As for areas of potential growth, expanding the vegetarian and vegan menu options could attract a wider customer base. Overall, Domino's Pizza excels in its performance and provides excellent value for money.

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Domino's Pizza contacts

Phone numbers

1300 888 333 +1 (800) 366-4667 More phone numbers

Website

www.dominos.com

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