Domino's Pizza
reviews and complaints

Hello my name is Margie Dunn, My complaint, On Saturday June 09, 2018 around 400 pm or a little after, I went to Domino's Pizza I order 2 medium pizzas and 40 bar-b-que wings. My bill was somewhere between $ 45.00 and $ 50.00. I asked if I could get two extra garlic butter sauces I was told by the first employee I would need to pay and additional .69 cents a piece for the extra sauces. I say I just spent almost $50.00 here you mean to tell me I cannot get two extra garlic butters. He said I cannot give you the sauces without charging you for them and he left and went on delivery. So the 2nd employee brings me my order and I asked him for 2 extra garlic butters and he tells me the same thing as the first employee So I say well I will not be coming back to Domino's ever again I will be going to Pizza Hut. The employee told me I would be back because Pizza Hut didn't taste very good. I said It doesn't matter what it taste like I will not be coming back here anymore. The employee still says you'll be back. Every time I have a taste for pizza I patronize Domino's. And I am really sad that I will not be coming back to Domino's every again. I usually spend around $ 30.00 or more for pizza and wings when I order. But it is safe to say I will not be ordering from Domino.s again.

On June 10, 2018 I placed an order the app. I did the same thing two weeks ago and I paid online. I show up at the store and they tell me I owe, no I paid online, give them the total and I show that it has cleared my bank so NO I don't owe but they refuse to give me my order. They have two orders for a Don and a Dawn but never ask to spell the name, phone number, address or anything two weeks ago the woman manager just gave it to me when o kept repeating my order, total and showing the bank information. This evening the same thing happened to my son who went to pick up the order, again was only asked name and told he owed, he called me and I said no told the person the same thing but he said no it is not paid, I asked to speak to a manager and he did the same thing finally I spelled the name and he was oh yes, he said no sure why I was getting so upset really... ask the customer more information to clairify an order is not the employees or the managers job and you ask me why I am upset and then he hangs up as I continue to ask his name. I called back and he answered the phone and was a jerk and a said his name was Chris maybe the store needs to spend some time on training their young high school and college students on customer service. I will not order nor will my family from them again.

A delivery driver by the name of Anthony Lumpkin, out of the East Ridge Tennessee location, store #5481 Delivered to my home on Saturday 6-9-18 in the evening, when he arrived me and my 7yr child went to door. The driver, smelled VERY strongly of alcohol and was VERY rude and unpleasant, just down right ugly. Then when my child went to hand him the tip ( which my son is special needs, and loves to give the tip!) He then berated my child stating "Wow, thanks for the 3 dollar tip, you little [censored]!" To say I was appalled was an understatement, but I didnt wanna say anything to him ( due to the fact that my husband was not home, plus i was afraid of what I would say to him, bc I was furious!) I attempted to call the store numerous times to speak with a manager but was put on hold 3 different times! Then I wrote about the incident on social media, and Mr.Lumpkin had the nerve to comment, calling me a "[censored]" and my child a "[censored]" . I want something done about this immediately! I have the messages and Im also going to show them to my family attorney as soon as I can be seen Monday ( tomorrow) this is the kind of po eople you hire to represent your store? Insulting a loyal customer, and their special needs child, strongly smelling of alcohol ( while driving a vehicle?!) I want a response back immediately and I will NOT be ordering from Dominos again, due to such a senseless, immature act. I want him terminated! If I have to take legal action, I'm more than willing to do so.

The customer service at the Domino's in London Ontario on Fanshawe park Road and Hyde Park.

It's ok to make mistakes, but they didn't even try to fix it. We went to the store and ordered a pizza and they had not put in the order. So we waited for half an hour until they noticed.

They said they would make it after that and we waited another 15 min until we asked. When we asked they hadn't even started making the pizza.

I don't understand why this would happen. Is it perhaps because I am black. I feel that it was very disrespectful and that they didn't care about us as costumers.

They did not even apologize about the mishap.

I finally just asked for my money back. Hopefully, they will be better with other costumers.

I ordered a chicken pizza through mobile app to the Beaverton OR store on 6/8/2018 at 11:44 AM PST it was to be delivered within 30 mins. I could see from the tracker that it is ready for delivery at noon but it was not out till 12:15 PM. So I called the store and the call was answered around 12:24 PM. when I told the person about the problem he rudely said there is nothing he can do as driver is not available. I felt I'm asking for a favor by opting for a delivery.

I decided to cancel the order. I'll never order from Dominos again

Ordered 2 medium pizzas w/added olives. I picked them up from the store & took them to meet my husband 1/2 way from his jobsite. I once again did not get what I ordered & my husband was crunched for time but I called the store. They wrote I asked for onions, my husband dislikes onions. No, I didn't. They offered me a liter of soda & remake the pizzas. They actually wanted the pizzas back so I took them. For my trouble of having to drive back to the store, wait for the other pizzas after a long day of work plus my husband stressed over missing work, i did get cinnamon twist. The pizzas should have been free after all that. They did not think so. Disappointed customer. I'll try papa John's. Thanks

I ordered my food at 10:35 pm. The confirmation e-mail was sent saying my order was in. I couldn't track my order what so ever. An hour literally passes and my order never arrived. I called literally 15x's and every time the phone picked up there was no one on the other end. Store number: 5226 and my order number:592835. I want mu order FREE. This the second time this happened.

I had an order that was supposed to be delivered between 7:35 - 7:45. I called at 8:05 and was told that they have no idea when my order was going to be here. I understand places get busy, but that customer service is terrible. An order should at least get delivered around the same time as the estimation, not double the amount of time. The late orders have happened on several occasions and is not a good way to do business.

I'm submitting a complaint due to the fact of the dominos in Sanger Texas choosing when it would like to deliver to my house and when they would not like to deliver to my house. I have never had a problem with them delivering to my house unless the girl employees and girl manager are working. They always seem to tell me they cannot deliver here when the guy employees and guy management have no issue delivering to my house.

I have never in my life felt so disrespected by an employee. Chad's demeanor, tone and comments made towards me brought me to a place of shame. The fact that he refused to serve me because I did not park in a "officially" marked parking spot is beyond my disbelief. I have been a frequent customer to this store and have never dealt with someone in this way. I am trying my hardest to not bring my race or gender into this situation however I can not help to feel that due to me being an African American female it was so easy and effortlessly for Chad (a Caucasian male) to refuse to serve me the pizza that I pre-ordered and was ready for pick up...all because I did not park in an assigned parking spot. Chad mentioned that i was In the fire lane... which honestly i am not disagreeing with him however, there were no indicators or signs that where i parked was a no parking zone, fire zone or anything what so ever! I am legally handicapped, with a handicap sticker and had a 3 year old child with me. My intentions were to come in and out... however my less than one minute trip led to the most disrespectful 10 minutes of my life, in front on my 3 year old child. I can still hear him say "who do you think you are"... in front of my three year old baby girl!

Deb, i appreciate your willingness to intervene and be respectful. Thanks for explaining to me that the next time I come there why i should park in the marked spots. Unfortunately, i may not be there for a while and will take my time to drive to a different location.

Pamad the manager at 1158 mission rd south san francisco was being very racist when he is the one who messed up my order i asked very politely iif he can bring me another one the correct order and take the pizza i recieved he said its people like you who make [censored] hard for me i hate black people told us he was going to block our number and we couldnt order anymore but he was the one being rude and racists the whole time to us very derogatory word came from his filthy mouth i order from dominos all the time and my orders are already correct so wtbs he gave us are money back after he cursed us out

Dear dominos Pizza (Customer support)
Greetings
I would like to express my disappointment from your Dominos pizza located in Saudia Arabia, Jeddah (Jedda, Alafa district - Um Alqura branch) unsatisfactory level of service. I have expected much more from a prestigious and reputed international company that have all cultures and races, operating in virtually every major country across the globe,
Unfortunately, I can't help but submit this letter of complaint hoping for a fast and adequate resolution and corrective action for this repetitive problem.
My complaint is regarding LATE Delivery of pizza (+1h : 30 mins)
Details are Below:
Order number: 4988 (made the order online using domnios pizza saudi arabia website HTTPS://WWW.DOMINOS.SA )
Store (Branch) Details:
Umm Al Qura (#62783) ar Rihab jeddah, SA 62783 Umm Alqurah Street
I decided to call the customer service ([protected]) in Saudi arabia, a lady picked up the call and she mentioned that the delivery will take up to one hour so by 19:06 I should get my pizza
UNFORTUNETLY
I made the order online @ 18:06, and then waiting the delivery, I have received a phone call from the driver saying that the delivery will be late and will deliver the pizza after al maghrib prayer that means it will take +1h:30mins from my order time. he mentioned that there is lack of drivers, only 1 driver per shift. So, I told him to cancel the order since it will take a long time and I will submit a report of complaint about this issue
As a loyal customer I have to submit this report of complaint to many channels and I will make sure that it will reach even the higher management to take a solid action on this repetitive issue
I look forward to hearing from you as soon as possible to resolve this problem.
As a loyal customer I have to submit this report of complaint to many channels and I will make sure that it will reach even the higher management to take a solid action on this repetitive issue
Sincerely:
Engr. Rayan H Alotaibi

We ordered 2 small pizzas online, one of which was thin crust. My husband picked up the order without opening the boxes and came home.
The thin crust was burned all around the edges, dry - barely no sauce on it, and the dough was so hard it was uneatable.
I called the store to complain, was put on hold so long that I had enough time to drive back to the store with the phone still on hold as I walked in - more than 15 minutes.
The manager was nice and refunded it all, but I feel this is no way to represent the Domino brand.
I do have a picture but am unable to download it at the present time.

I went in and ordered to pizzas 2 toppings and 1 was sausage and pepperoni and the other chicken with spinach with Alfredo sauce they charged me as if I ordered a specialty pizza then called me up as if my order was ready and we get to our destination and one of the Pizza boxes was empty... so I called the manager didn't apologize or anything just said I could come back and get it I asked what she was going to do to compensate me for the trouble she said nothing but then offered a lava cake but when I got there the pizza was on the counter not even staying warm and the manager tossed the lava cake on the counter and said nothing else

I ordered 2 medium 1 topping pizza and 14 peace plain wings and the guy who took my order on phone had a very bad attitude like he didn't wanna take my order. So when my food was delivered they gave me hot wings with hot sauce all over wings. I called dominos back and told them they made a mistake on my wings plain wings.. NOT HOT WINGS DRENCHED IN HOT SAUCE MY. 4 YR OLD SHOULD HAVE TO EAT

Placed order for pizza delivery to U of M hospital from your Plymouth, MI location. Order was over 2 and a half hours late after calling twice, then when order did arrive, it had incorrect topping on the pizza! I was told to give my phone number to the manager on the next time we ordered to receive a $10 credit toward another order. Upon ordering the next time, about 2- 3 weeks later, was told by the in store manager on duty that there was no note, coupon or information linked to my phone number to have the last order made right! Very disappointed in the customer service, especially when we order so much from this location for the hospital!

Sincerely, disappointed
[protected]

We have been a customer for a long time and have ordered the same pizza and chicken for years and ordered today 06/04/2018 and took pizza and chicken home and was the worst pizza and chicken have bought from this store, pizza was not cooked, very few toppings, very oily, cut improper, chicken was burned, am very disappointed, have been dealing with the same cook for years and have never had a problem, if not resolved will post on yelp

This store is really the worst.I have ordered from her more than 5 times and whenever I do it's always something.The food is always great and hot bit the customer service is terrible.They never pick up the phone and when they do, they keep u on hold for 20-40min.The pizza also takes longer than usual..ALWAYS!
I asked why I was put on hold and I was told that the store only have one guy making the pizzas AND picking up the phone.With THREE drivers in the back who don't know how to pick up the phone.So the three giys where hanging out at the back which didn't make sense to me.Either hire more people or just close down this location.Its really terrible...Have a look at all the reviews on Google maps.All negative!

We place our order by delivery at 8.59pm on 4/6/18 from seri kembangan branch. We are not satisfied with the pizza that delivered for us because the topping wasn't covered the crust and it was just in the middle. Furthermore we ordered extra cheese. Here I enclosed with picture of pizza and prove of it. Please take action as soon as possible. Ordered by Ms.Margarita, [protected] . Delivery address No.42A jalan BS 5/3A, Taman Bukit Serdang, seksyen 5.