Domino's Pizza
reviews and complaints

I ordered online. And at 7:14 p.m. it stated that my order was ready for pickup it is now 7:40 and my order is still not ready they are acting like they don't care and they're very unpleasant and disrespectful you should not have people working for your company that behave in such a manner also you should not say the food is ready when it's not it's on Fair to the consumer remember without us there is no business.

Quite possibly the worst Dominos Pizza experience that I have ever had. On 9/19/18, I make an online order of a medium thin crust pizza with a 20 oz bottle of Coca-Cola, Dasani, and two cups of ranch dressing from my hotel, the Comfort Inn & Suites on 11050 Southwest Freeway. Mind you, I'm here on business from Dallas, and just got off of work late. I'm exhausted.

A few minutes later, I get a call from the Domino's store. A female employee mentions that they can't deliver to my hotel after 5 PM. Its already after 9 PM at this point, and I'm in my pajamas exhausted after a 13-hour workday. I ask why, and she indicates that the store has had problems delivering to the hotel. Baffled, I noted to her that this information isn't on the Domino's website for the store. I asked if the store can cancel my order, to which she indicates that it will take up to 48 hours or so for the bank to return the funds that I already spent online. No bueno.

I indicate that this is unacceptable, to which GM Josh Wright gets on the phone. Unapologetic, he says that my pizza will be ready in 10 minutes, and that I can come pick up it from the store. At this point, I'm upset. He then continues to reiterate what the female employee says, and notes that Dominos has no way of posting on their website that they can't deliver to certain areas or venues. I indicate to him that this is incorrect, to which he gets curt with me and notes that I can either pick the pizza up, or cancel the order.

Long story short, I drive 3.5 miles to the store to pick up my order. I explain to the female employee (very nice, wears glasses) that Dominos can ensure that there is a way to note online that deliveries cannot go to certain areas. I've seen this before in other areas of the country. Josh Wright was just flat out wrong in this case. The female employee is apologetic, and comps me my order. I realize at this point that there is no reason to be upset at her, so I ask for her district manager's info. All of this time, Josh Wright is nowhere to be found to assist her in clarifying this insane Dominos policy. Talk about an example of poor management tactics, which I'm sure started from the top with his district manager, Craig Hopson. Absolutely unprofessional.

What's interesting is that the Comfort Inn & Suites hotel manager noted that there are other local businesses such as Stone Baked Pizza, as well as Pizza King & Pasta that delivers to the hotel. Dominos is the only one that does not. While I don't have an issue with Dominos protecting their drivers by not delivering, I think that it is imperative that they disclose this information for online orders. Had I made a phone call, they would have said "Oh, we don't deliver to that hotel." After already debiting my account via the online order option, it was only after the fact that this Dominos location indicated that I'll have to pick the pizza up since they won't deliver to me under any circumstances, and then lie about not having the ability to make online changes (which they do).

Terrible. Absolutely terrible.

We received our buffalo specialty chicken, which is my husband's favorite, and there was plenty of cheese on it but no sauce. When we called to complain we went through 2 people who only tried to defend themselves. We were finally put on the phone with the manager who offered to send more back out. The chicken was the same way last time we ordered as well. I do believe that purchase was on a weekend so we let it go. We understand how busy it is in pizza during football season. The staff tried to make it sound like this is how our chicken comes now...

I was on hold for 45 minutes then they pick up the phone and hung up on me! I call back from another phone was on hold 30 minutes and was hung up on again! I called back a third time waited some more finally someone answered the phone! I told him what happen while I was trying to get through. He seamed like he could care less. I place my order for a 14 piece wing. They told me 10 to 15 minutes. I was picking up at my local store. My husband went to get my order about 10 minutes later. When he got to the store they could find my order! Then they said they forgot to put it in! So now I'm husband had to wait! He said while he was there waiting the phone was ringing off the hook and no one was answering the phone! It took me over an hour from start to when my husband got home with my order!

I placed an order online with a local store (#51 Niagara Street, Newark NJ 07105) on September 11, 2018. They called me to say that they cannot deliver to the said location and cancelled my order. My credit card was charged, so I called the store and they said they'd issue a refund within 2 days. The refund never happened. I called the customer service twice, and inspite of reassuring me they'd keep me updated, they never even called ONCE .I have been calling them ever since and they have absolutely no clue when my refund will be issued. It is not a minor amount, a total of almost $70!

Called to order and manager briana at 1085 N Main St in Brockton MA, hung up the phone on me twice because I mentioned that they didn't have the right account, she was very unprofessional and rushed me off the phone because I had questions regarding method of payment. Called back she said she is not the owner of the company and she hung up on me. I had a $110.00 order.

Our order was never delivered. After waiting 1 1/2 hrs, we called store. The driver and whoever answered the phone argued back and forth about my address then the driver tells me he did deliver it, which he absolutely did not. Subsequently after a long argument that he did NOT deliver my order to MY house, we canceled the order. Unprofessional and unapologetic attitudes for their mistake.

Went in with my sister to treat ourselves to a rare pizza lunch. We were in no hurry and walked around to watch a pizza being made and started to look at the board when a man asked if I've been helped and I said "no but I wasn't looking for any, but if your free, I guess I'll order" and he made the first of what would become many passive aggressive comments to what turned out to be this awful man's employees. He said well everyone's obviously to busy to help you and looked at the woman who was keeping herself busy, like any good employee, building boxes. I tried to explain how I wasn't looking for help until he made contact from the register. Then I asked what were the specials and apparently he couldn't do that with other people speaking in the room and stopped to give another employee a dirty look until she quit speaking, even though I could hear him fine with them speaking, then he continued. Then before I finished deciding what topping the man abruptly/rudely left the register and the lady folding boxes came and took over without missing a beat. Our island has had a fly problem since the major hurricanes last year and I had seen a fly but was not concerned, and the boss went over to the employees and made a comment about the fly situation and one of the girls disagreed with him and tried to explain why and he began to personally attack her behavior and told her if she wanted to leave go ahead in his passive aggressive manner with obnoxious hand gestures. The employee calmly said if you give me a letter explaining why then I'll go. My sister and I whole heartedly agreed that if anyone had gone on so with us they would have been given a reason to fire us and we commended her diplomacy through it all, and the others as well. I don't know his name but he was the only man, the only white person, and acording to one of the girls he was the boss. I believe he was very likely racially biased as I've lived here 13 years and recognize the ignorance. These native island ladies held their tempers with grace and I know it wasn't easy! I was there at 2:45pm Fri Sept 21st 2018 at the Christiansted, St Croix USVI location. Needless to say we walked in with happy spirits and walked out with heavy hearts and a throbbing anger at the abuse this man was inflicting on his staff.
The pizza was delicious.

I am a frequent customer of Dominoes I ordered pasta and ask for no mushrooms when I opened it mushrooms was all over it I called and spoke to the manager and told him my issue to me I felt he was rushing me off the phone but I continue to order from there so tonight on 9/21/18 I ordered two pasta bowls a sandwich and two different kind of bread all off the menu that says pick two or more and get them for 5.99 only thing that was 5.99 was the breads I ask the driver why am I paying 7.99 for pasta bowls when clearly it say two or more 5.99 and of course he had no answer so as of right know Im a little dissatisfied with Dominoes.

We ordered a pizza and salad no utensils came and pizza one and half hour to deliver. Spoke with Elijah he said eat with your fingers sometimes we don't have utensils. Hmmm another manager said forks would arrive at our hotel in 20 minutes 45 minutes we called back Elijah said F-OFF. Super rude we paid 42.00 for the worst service in the world. We live in Georgetown Texas. Super polite there this issue is in Turlock California store 257900. Manager is a disgrace to Dominos

Store #3081
Manager on duty: Dan King
Owner: Joseph *last name unknown
My mother called and placed an order incorrectly for pickup. I had called back to replace the order correctly as I wanted it and manager on duty Dan specifically said he did not want to make my pizza. He was very rude and unprofessional. Claims I had given him an attitude and therefore did not want to accommodate me. I honestly feel that he was just being lazy and did not want to place my order as needed. Please reach out to this branch as they need immediate assistance with customer servicing. Thank You! Joana Pagan [protected]

Manager Morgan, is rude to both employees, and customers. She is repeatedly late, talks smack about customers and employees alike. The store is a mess, employees work off the clock. She is more worried about me coming in late, rather than pizzas going out late. Other employees and managers sometimes dont like working with her. Drivers are taking money and the crew inside do not get their tips. I had a slight schedule issue, which she told me she wpuld work with and now im no longer on the schedule. Horrible boss, horrible woman. If you go to Dominos do not go 8555 on Lake Murray.

I ordered off the app both times. The first time my order took almost an hour and a half to get there. The driver was extremely rude. He forgot my soda. I went out to get it and he walked by me with the soda. I was so irate. It was my money and I felt like a clown paying for horrible, melted, and cold food. Called the store and she was doing everything to cover for him. Saying the app lied about time and everything on it. Then the second time he did not come to the door. He called once. I missed the call. He went back to the store. I used my free pizza coupon and the same lady that answered the phone is no help at all. I only ordered because of the free coupon. Did not ask if I wanted him to come back or anything. Just crickets on the phone. Nothing said or suggested to make the situation better.

Im tired of being treated like [censored]. Im done. I am no longer ever going to spend my money with Dominos. Can't take it anymore.

Hi,

This is a second time I am complaining to dominos that I placed the order on 8-Sep-2018 for 813INR the funds got deducted from my Paytm Wallet account but I didn't receive any order.

I have a written document stating from Paytm that the funds had been to dominos account, but the merchant says that they have
not recived order.

Please help me this matter is getting into my nerves now.

Regards,
Nikhil
[protected]

I want out of your sms
I've sent opt out numerous times to number provided (mob) yet I still receive sms
Take me off the [censored]ing list I've had enough of the sms
If your going to provide number (mob) for customers to opt out of service make sure someone takes notice of it
I have even tried calling number with it saying it's not connected or out of service or some crap
I DO NOT want to receive anymore sms

I was working in dominos for 2 months .because one day i was absent in store by some reason and i informed manager 1 hr late from shift time, they get me out from job but the reality is that the store manager wants to get out all part-timers from job so he is finding excuses for this purpose .this job is very important for me .so plzzzz help me .i hope u will help me.thank you

So every time I go to the Domino's in Grass Valley, CA an employee named Raeanna Randolph messes with my food. I've stopped going there because of this, the last time I went I swear she spit on my food. Not only that, but she takes inappropriate pictures of her in her underwear in the bathroom at work and posts it all over her Instagram. If I owned a business I would not want my employee doing that because it makes the business look bad. I know that as long as she's working there, me and many other people I know won't give them our business.

I had ordered for Dominos Pizza from swiggy after an hour I call up the outlet the female there told me that she cant deliver to my place where in my money was deducted and on swiggy it showed order is already on the way aftr that i called up outlet Manager Ms Amrin was so rude that she cancelled my order without my permission argued with me bad experience with dominos and customer service people like this are inconvinience to humanity .. i am really feeling sad for myself for ordering anything from dominos i would suggest other peoole also plz dont try Dominos

I placed an order @4:15pm it is 6:25pm & still no food.
I called the location @5:37pm and the gentleman who answered said call back in 15 mins if your delivery is not there we will throw something in for you.
Email stated your delivery will be 15/20 mins once I placed the order
I called back @6:06 no one answered until 6:15 and to be told by monesha that the delivery is on the way. I asked for the Store Managers name and Levon who wasn't not available Then she decided to hang up on me
This is the worst service I've ever received
I work in the retail industry aswell.
I live a few blocks away this has never been an issue prior
They lacked communication and transparency
This is completely unacceptable

Never ordering from the company again

Carrie Steinmetz that works at the Henderson Ky dominos is an ex roommate of mine. I don't start anything with her and I ignore her when I go up there i am a customer and she threatened me last night while on the clock and said "I get off at 230 [censored] " I further discovered that she was telling another employee she wanted to box my jaw and to bad she was in the clock. Well today around 200 I was outside on my porch and she drove by twice. And the second time flipped me off and said [censored] you [censored] while in uniform. I normally wouldn't care but thus is unnessisary and very unproffessional. I also have seen her smoke weed while driving around on deliverys. And has dropped pizzas off at my address smelling like it. I dont.like that smell especially not on my pizzas.