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Domino's Pizza
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1.4 1475 Reviews

Domino's Pizza Complaints Summary

132 Resolved
1330 Unresolved
Our verdict: If considering services from Domino's Pizza with a critical resolution rate, extra caution is advised. Examine detailed customer feedback to understand the severity and nature of unresolved issues. Be prepared for the possibility of unsatisfactory responses and have contingency plans, including seeking assistance from consumer advocacy groups if necessary.
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Domino's Pizza reviews & complaints 1475

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Newest Domino's Pizza reviews & complaints

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S
4:29 am EDT

Domino's Pizza ignoring the complaint

Yesterday I made a complain regarding not being satisfied with the pizza & more over my order was changed by Dominos without my permission . Neither my complaint was entertained neither I was been compensated.I am disappointed by the behavior I found my money wasted.I think Dominos will hear my Complaint and will compensate me for the waste of my money.

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D
1:43 pm EDT

Domino's Pizza did not deliver kept waiting for whole day

Order no57 dominos pizza pune india
+[protected]
Ordered for beloved at 3 pm. Changed the the to 9pm. I maid more than 50 calls only once received at 9 that they will deliver and last at 10.41 that they will surely deliver. And even promiced to deliver. Its 12 now already next day. Thanq dominos for such a wonderful survice. I do run a news channel. Soon will be broadcasting.

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M
3:17 pm EDT

Domino's Pizza pizza order

I've made an online order at 1:30 p.m., wanted to track my order at 2:17 would still say that it was being checked, I called the store like 7 times no one would pick up the call, I finally went to pick up some food, we ate and the pizza still wasn't delivered. The delivery driver (was nice) call me at 3:45 p.m. to let me know he was at my door, I told him "after 2 hours of waiting, and calling them for 7 times I don't want the pizza anymore", so he told me he was very sorry, that he understand and that management did not even wanted to pick up the calls. He suggest me to put a complaint. The store is by Harmony Grove Rd, Lilburn Ga 30047. [protected] Ebonise is the maganer.

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K
11:34 am EDT

Domino's Pizza customer service

I placed an order with the dominos pizza on North Florida avenue Tampa FL. When the driver arrived to my house, she asked my daughter for identification and the credit card. Please understand if that's your policy great but I have placed 7 -9 previous orders and never has there been a issue of asking for this such thing. When the driver tells my daughter oh well guess u not getting your pizza. When I called the store I spoke to a man named Maj whose customer service absolutely sucked. Poor example for the comp. Asked for general or district manager name he told me after ten times of asking that's person's name Pa so we have to managers with the name Maj-pa ok. My card has been charged I have not been refunded for food I never received. Please contact me asap regarding this poor service. You will no longer receive my business.

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S
4:19 am EDT

Domino's Pizza product was third class

On 2nd day of eid in pakistan me and my friends goes to dominos to eat some quality food but unfortunately there was a girl serving food to her family I call her and give her order and I told her to sever plates firts she bring one plate. Plate was stunny and smeelly I told him to chage it she replied me no sir this is senitize and wash I told him to look at this plate first then talk no she continuesly arguing and showing off after that onother girl gave me plate she doesn't plate was little clean but not soak I was soking plate with nap cane she came with angry mood and throw plates on tabel full of water without soking I can't tell you her name is neha she work at north nazimabad branch k.d. a her family was shouting on us hey hey loudly she is my bhanji shut your mouth I shut becase of family after 15 mints her boyfriend and 2 others came on dominos outside and staring us neha act like a boss she went outside of the branch and hug her boyfriend I want to know that you people running your busses or some thing else im really really very shamefull at that time kindly take serious action on it

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B
10:11 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Domino's Pizza pizza order

I had large order.3 large pizza's, molten lava cakes, extra sauce's, chicken wings.I said I wanted it done not burnt.Pizza was burnt, yes there is difference between done and burnt.Dumb pizza guys.Why don't you have some one there to check pizza before it goes out to customer?It will be quite awhile before I eat your pizza again.Date this happened 6-18-18.Yes, I do think a refund is in order, but I will believe it when I see it happen too.Order number 377222.That was at Moundsville, WV store.Time 7;50.Hate to tell you but every one has sore gums trying to eat some burnt hard pizza.I have been cooking for 46 years and burnt and done are different.You should be ashmend serving stuff like that to the public.That is disgrace.

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M
6:53 am EDT

Domino's Pizza store - delivery service - customer service

I placed order last night at 0948pm.

My Location
1382 BRANCH DR
TUCKER, GA [protected]
My Store
Store #5756
1560 Indian Trail Lilburn Rd
Norcross, GA 30093

I called the store twice and told that my order was sitting there waiting for driver and they did not know how long before I would get the pizzas.
I was placed on hold so more orders could be taken which defeats the purpose if it can not be delivered.
I think that perhaps two hours wait is long enough for two pizzas. I can go to Birmingham - Al eat Pizza and comeback to Atlanta on this time frame.
End of story... My son did not get his pizza. It was never delivered, I was never even given an approximate time of when it would be; 30 minutes, 45...who knows.

The night manager and phone people were terrible as well...after waiting two hours you would expect at least a little sympathy.

Now, I taken my morning time and wrote you to know how dissapointed I am. I remember when Dominos delivered in 30 minutes or less...

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B
3:17 am EDT

Domino's Pizza un professional

Two days ago I placed an order which included two salads. I was watching the tracker which displayed a time of 840or940. When the driver finally arrived 3 minutes until 10, he did not even have the salads. He did end up bring the back about 30 minutes later. I had already went to sleep at this point. I am very unhappy. this is the second time. I have been trying to call the local store and I cant get an answer. I work and attend college so i am busy.

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J
10:29 am EDT

Domino's Pizza product and poor customer service

Im very irritated with dominos over all. Everytime i order from there they always manage to forget some of the iteams i buy or i wait nearly an hour to pick up an cold pizza order. Yesterday i had no choice but to order Dominos and of course it took excatly 17 minutes just for someone to pick up the phone i ordered 3 large pizzas one pepperoni and ham the other pineapple and ham and lastly jalepenos and pepperoni well the guy on the phone didnt know if he could sell me 3 large pizzas witch i though was very upsetting then he put me on hold to seek help anthor 13 mintues just for him to say ok what else i wanted i told him thats its he said my order will be ready in 45 mintues and hanged up then 18 mintues later dominos called me to tell me that he didnt put my order in because he forgot to ask me if it was carry out or delivery witch i clearly told him it was carryout so i had to wait anthor 45 mintues at this point i was irritated and knew it was a bad idea to order fron them since last time they forgot my drinks and i had to wait for them to deliver it to my house took them like an hour. So this point i just went up there and it wasnt even 45 mintues they gave me my pizzas. I went home looked atvthe. Pizza and the pepperoni qasnt cooked right all the pizzas were cold and it didnt have any flavor on tge crust it was really just cold dry and flavorless im really upset and would like something done from this its been too many times with this company.

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J
1:47 am EDT

Domino's Pizza manager cancelled my order several times

The manager who works at 2048 Rockaway Pkwy Brooklyn NY 11236 | [protected] cancelled my order TWICE without informing me whatsoever. I placed an order at 1230-45 and he deliberately cancelled my order. I don't know what kind of business you're running but this is ridiculous. When I tried to call several times he hung up on me. If this is the kind of customer service you are offering it's pathetic and horrible. You need to serious reprimand that branch because this is not the first or second time this has occurred. Your workers need to be trained properly. I will escalate this issue until it reaches someone who is actually able to handle this situation properly. [censored] sick and tired of your company's [censored]! This will be the last time I order from dominos. [censored] all of you!

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C
11:25 pm EDT

Domino's Pizza service

I placed an order on the app on 6/15/18, I did the 2 for 5.99 deal I placed an order of pasta and the breadsticks. After placing the order I get a call saying that they were out of pasta and that they were going to upcharge me for the breadsticks. The lady I talked to was very rude so I asked to speak to the manager and the manager was also very rude. This has happened on more then one occasion and the customer service is horrible when it's their fault. I will not be ordering anything else from them until they learn how to talk and treat the customer that is spending their hard earned money. I would love a call back after this incident is resolved, [protected] Mrs Corbin

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J
10:02 pm EDT

Domino's Pizza the management

I order a pizza online and used my card. When the pizza guy showed up he said i didnt pay i showed him the recipet email and he said theyll call me after he gets back to the pizza place. I finially recieve a call from the manger ben and hes yelling at me saying i didnt pay and got a free pizza. I asked him to please stop yelling at me and i dont want a free pizza i would like to pay if i havent paied. He became angry and continued to yell sting he doesnt want my money. I asked him if i can please have the number to his manger and he hung up in my face. He was super rude and i will never ever order there because of him ever again. And will post this same message on my favebook instgram snapchat and all social media to show how u guys let your employees treat the customers. Like [censored].

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Update by Jezzy81
Jun 15, 2018 10:04 pm EDT

I order a pizza online and used my card. When the pizza guy showed up he said i didnt pay i showed him the recipet email and he said theyll call me after he gets back to the pizza place. I finially recieve a call from the manger ben and hes yelling at me saying i didnt pay and got a free pizza. I asked him to please stop yelling at me and i dont want a free pizza i would like to pay if i havent paied. He became angry and continued to yell sting he doesnt want my money. I asked him if i can please have the number to his manger and he hung up in my face. He was super rude and i will never ever order there because of him ever again. And will post this same message on my favebook instgram snapchat and all social media to show how u guys let your employees treat the customers. Like [censored].

Update by Jezzy81
Jun 15, 2018 10:03 pm EDT

The managers name was BEN it was the Domino’s on Alisal salinas ca

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R
7:03 am EDT

Domino's Pizza wings

I recently ordered 14 boneless wings from Dominos, which cost me nearly $20 (after tip) to which I opened the product to discover what looked like popcorn chicken. This is absolutely unacceptable in many ways. I am 110% unsatisfied with this product and my order. I would like some compensation for this. In no way should this be on the menu nor even cost that much. It is a complete waste. Please reply as soon as possible.

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A
4:47 pm EDT

Domino's Pizza delivery/ store employee joe

At 12:24 I ordered a $19.99 meal deal. I watched the tracker make my pizzas and it was stuck on checking perfection of order for 20+ minutes. I waited until 1:20 pm and called my Mesa As location on Broadway Road. Joe answered the phone. I explained I ordered online and gave my address and its been 50 minutes that I've waited on my order. Joe explains there's one delivery driver and four orders ahead of me. I asked may I cancel my order, he said ok and he hung up on me while I was trying to ask him for a Courtney call if this was the case so I could come pick up my order. I'm so angry because I'm a parent. I order tons of pizzas epically for my sons high school soccer and football team after games and before games. We have 8 people in my home and have been loyal customers. I understand things happen, all I wanted was a call or to pick up MY order. Just WOW...

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A
1:17 am EDT

Domino's Pizza service from driver nate from store #1593

MY order was placed at 11:49 pm track the order it says it left the store at 12:09 am I did not receive my order until 12:59 am delivery time said 20-30 minutes the driver arrived super late did not bring my 2 liter soda appeared to be under influence and also told me he would not give me items which where already paid for before arrival and also told me to shut the [censored] up when I asked him about the delay and why it took a hour wait since he left store he said he didn't leave at 12:09 am and he don't care what the tracker said I am very upset and disgusted with my Dominos experience today to say the least.

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L
6:38 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Domino's Pizza customer service and food

I ordered online a little before 6pm, at 6:36 the tracker stated it had been double checked. 7:10, a delivery driver tried to deliver half my order (cold pizza box) When I explained it wasn't complete, he said "I' Be back" and jumped in his car. I called the store at 7:22 and was on hold 38 minutes only to be hung up on. At 8:05 the tracker said out for delivery and the same driver gave me the same pizza (cold) and the remainder of my cold order that had been out with another driver. I switched pizza companies for that? And to still have my debit card charged with delivery at 8:14 !

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N
7:27 am EDT

Domino's Pizza proper handwashing

I was in a dominos saturday night about 7:30 pm in dennis ma... I was appalled what I and my boyfriend and a friend... Saw they were preparing food they was eating over the food they were preparing. Then they would wash there hands never mind drying them with paper towels the used their apron not one of them all of them this is called cross contamination surprised none of your customer's have gotten sick... I have taken a class for preparing food where I work we are tested on (computer) every part of the store and we would be written up for that... And no matter what kind of food we prepare we have to wear plastic even if they put toppings for pizza... And this was my first experience for dominos... If osha or who ever goes in to check food regulations... Would go in there i'm sure u be sited... Just concerned, I think you need better practice for handwashing and eating food while they are preparing... Thank you for your time

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B
11:54 pm EDT

Domino's Pizza order I placed

I placed an order at the Montgomery xrds Dominos in Savannah, GA. I placed an order online for a pizza and two caesar salads. After tracking my pizza I noticed I put the wrong room number on my pizza order. I called and spoke with Matt or Ryan and let them know the mistake he said ok he would notify the driver. The delivery driver called me and I let her know the discrepancy. She stated that she went up stares and she not going back up there and to meet her by the office I told her I could not I had small children in the room she hung up in my face and I never received my order I'm going to call tomorrow and I want my refund issued immediately this unacceptable and not how you treat your customers she obviously doesn't value her job and if she is unhappy with her job she should find a new one.

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V
11:51 pm EDT

Domino's Pizza unprofessional and unethical general manager

To Domino's Corporate Office,
Being with Domino's as a delivery driver since 2014, I have always went above and beyond to accomplish my tasks. Several co-workers and I have relocated from the Sunnyside Domino's to the Prosser, Washington Domino's on Christmas Eve due to poor management and poor work ethics of the General Manager. Representing Domino's has been something I always took pride in. I set personal goals and as a result have became the fastest pizza maker in the whole store with 52 seconds for 2 pizzas. Coming in from deliveries I always went straight to hand tossing pizza and topping them as well. There were several times were I had stayed inside to help during the heavy rush hours. Since the new General Manager known as Bailey Read was put in charge, It's no secret to many that she has spent most of her shifts in the office rarely helping at make line only when it was in dire emergencies. Morning duties were being left for evening crew, compounding and making it difficult for the evening crew. There were other crew members who had other commitments such as another job or leisure sports; and they were given the flexibility from the General Manager. Yet they only worked as their assigned duties and rarely dedicated themselves to other stations such as hand tossing, or topping pizza as I did. I on the other hand loved what I do yet that gives no right to acquire another ones duties or responsibilities due to laziness. I was rarely given any flexibility and a desired schedule with how hard I worked to represent Dominos over the years. I was fired on June 9th 2018, recently due to "conflicts" with my domino's work schedule and training for another job in my career field. I had contacted fellow coworkers before and the GM. Bailey got upset and stated thats not how you find someone to cover for a shift yet it was perfectly ok for others to do the same. The day after I had called Bailey and she had told me that I had better find someone to cover for me. Seeing how I was told to not contact my coworkers, now I was being told otherwise and now was being blamed for dishonesty. Across all the jobs I've had, I've been known as being a strong, overly confident, enthusiastic and determined individual and am bold and unafraid to tell you how the way things are. I have several letters of recommendation from other jobs witnessing my outstanding moral character and integrity, in which all are available upon request. I will not degrade myself and adhere to any double standards in which anyone sets among others especially from Bailey Read. Of all my years being with Domino's I had fun the majority of my time and at the same time knowing I had to put my all when it came to work and took pride in it. I never thought a hard working individual like me would be fired due to the emotional instability, dishonest, and laziness of another individual. I truly expected better and had I known hard working individuals and goal oriented individuals are punished, and this was going to happen I would have not wasted my time representing Dominos.

Sincerely yours,

Christopher Vizcarra

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K
8:21 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

Domino's Pizza delivery & knowledge of customer orders as well as poor customer service

On June 10 2018 @ approximately 12:14am I placed an order online @ 12:53 am I contact the Dominos on Jet wing Dr, And ask where is my delivery I had ordered quite some time ago, the person who was a male placed me on hold for 4 minutes and 34 seconds, until I disconnected the call I then called right back and got a women on the line I asked her about my delivery order and that it has never came she seemed clueless and once again I was placed on hold once again but this time for 2:19 seconds, the worker than disconnected the call.I call back again and this time a male by the name of matt picked up, I explained my dilemma again and was placed on hold again, this is unacceptable and I would like a free large Pepperoni pizza, feta & spinach sticks, three ranch cups and a 20oz coke for my inconvenience

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Domino's Pizza Customer Reviews Overview

Domino's Pizza is a popular pizza chain that has been serving customers for over 60 years. The company has received numerous positive reviews from customers who praise the quality of their pizza, fast delivery, and excellent customer service.

One of the most significant positive points of Domino's Pizza is the quality of their pizza. Customers rave about the delicious taste of their pizza, which is made with fresh ingredients and cooked to perfection. Many customers also appreciate the variety of toppings and crust options available, allowing them to customize their pizza to their liking.

Another positive point of Domino's Pizza is their fast delivery service. Customers appreciate the convenience of being able to order pizza online or by phone and have it delivered to their doorstep in a timely manner. Many customers also note that their pizza arrives hot and fresh, which adds to the overall dining experience.

Finally, Domino's Pizza is known for its excellent customer service. Customers appreciate the friendly and helpful staff who are always willing to go above and beyond to ensure their satisfaction. Many customers also note that the company is responsive to feedback and takes steps to address any issues or concerns.

Overall, Domino's Pizza is a highly rated pizza chain that offers delicious pizza, fast delivery, and excellent customer service. Whether you're looking for a quick meal or a family dinner, Domino's Pizza is a great choice for pizza lovers everywhere.

Domino's Pizza In-depth Review

Menu Variety and Quality:

Domino's Pizza offers a wide range of pizza flavors and toppings, catering to various preferences. From classic options like pepperoni and cheese to unique combinations like barbecue chicken and pineapple, there is something for everyone. The quality of ingredients used is commendable, with fresh and flavorful toppings that enhance the overall taste of the pizzas. Vegetarian and vegan customers are also well-catered for, with a good selection of plant-based options available. Additionally, Domino's offers a variety of sides and desserts to complement the main course, providing a complete dining experience.

Ordering Process:

The website of Domino's Pizza is user-friendly, making the ordering process a breeze. Navigating through the menu options is easy, with clear categories and descriptions. Customization options for pizza orders are extensive, allowing customers to choose their preferred crust, sauce, and toppings. Online ordering and delivery services are available, ensuring convenience for customers who prefer to enjoy their pizza in the comfort of their own homes. The order placement and confirmation process is accurate and efficient, minimizing any potential errors or delays.

Delivery Service:

Domino's Pizza excels in its delivery service, consistently providing timely deliveries. The pizzas arrive at the desired location within the estimated time, ensuring that customers can enjoy their meal while it is still hot. The condition of the delivered pizzas is well-maintained, with proper packaging that keeps the temperature and presentation intact. The delivery personnel exhibit professionalism and friendliness, ensuring a pleasant interaction with customers. Additionally, the availability of tracking options for delivery status allows customers to stay informed and anticipate the arrival of their order. Special requests or instructions are handled with care and attention.

Pricing and Value for Money:

Domino's Pizza offers competitive pricing compared to other pizza chains, providing good value for money. The availability of discounts, promotions, and combo deals further enhances the affordability of the menu items. Portion sizes are generous, ensuring that customers get their money's worth. The pricing is transparent, with any additional charges, such as delivery fees, clearly stated. This transparency allows customers to make informed decisions and manage their budget effectively.

Customer Service:

The customer service provided by Domino's Pizza is commendable. The staff members are responsive and helpful, promptly addressing any queries or concerns. Issues or complaints are resolved efficiently, ensuring customer satisfaction. Multiple contact channels, including phone, email, and live chat, are available, making it convenient for customers to reach out for assistance. The staff members are friendly and knowledgeable, providing a positive and informative experience. Overall, Domino's Pizza prioritizes customer satisfaction and loyalty.

Hygiene and Food Safety:

Domino's Pizza maintains high standards of hygiene and food safety. The restaurant premises, where applicable, are clean and well-maintained, ensuring a pleasant dining environment. The company adheres to food safety regulations and standards, guaranteeing the quality and safety of the food served. Special attention is given to handling food allergies and dietary restrictions, with proper labeling and precautions in place. Packaging quality is excellent, ensuring that the pizzas are delivered in a hygienic manner. Domino's Pizza demonstrates a strong commitment to maintaining high hygiene standards throughout the entire process.

Innovation and Technology:

Domino's Pizza embraces innovation and technology to enhance the ordering process and customer experience. The integration of technology, such as a mobile app and voice ordering, allows for seamless and convenient ordering. Advanced delivery tracking systems provide real-time updates on the status of the delivery, keeping customers informed. Online payment options and security measures ensure a safe and hassle-free transaction. The introduction of new menu items or flavors showcases the company's willingness to adapt and cater to evolving customer preferences. Overall, Domino's Pizza effectively utilizes technology to enhance the overall customer experience.

Community Involvement and Sustainability:

Domino's Pizza actively participates in local community initiatives and charities, demonstrating a commitment to giving back. The company also prioritizes sustainability by using eco-friendly packaging materials, reducing its environmental impact. Efforts to reduce food waste and promote recycling are evident, showcasing a responsible approach towards sustainability. Domino's Pizza supports local farmers or suppliers, contributing to the local economy. The company's overall commitment to social and environmental responsibility is commendable.

Overall Experience and Recommendation:

Based on personal experience, Domino's Pizza consistently delivers a satisfying dining experience. The overall quality and service surpass many other pizza chains. The menu variety, quality of ingredients, and customization options make it a top choice for pizza lovers. The efficient ordering process, timely delivery, and friendly customer service further enhance the overall experience. I highly recommend Domino's Pizza to others seeking delicious and convenient pizza options. As for areas of potential growth, expanding the vegetarian and vegan menu options could attract a wider customer base. Overall, Domino's Pizza excels in its performance and provides excellent value for money.

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Domino's Pizza contacts

Phone numbers

1300 888 333 +1 (800) 366-4667 More phone numbers

Website

www.dominos.com

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