Domino's Pizza
reviews and complaints

On September 5th, 2017 I placed an order online for 2 medium pizzas. I followed the tracker it was suppose to be delivered already it said I received it, but I hadn't. I called the store [protected]. I have ordered from this same store multiple times in the past. The person who answered forgot name but it was a male. I was already upset because I have 2 kids and they needed to eat and the only reason I was ordering this night from domino's was because I only had a gift card to pay for anything. I was told first are you sure you called the right store, and I said yes I ordered from you guys several times in the past. After verifying my info He then said that they knocked on my door no one answered. I told him that no one has came to my door. My kids were waiting so that would be impossible. He then said they called but I have no missed calls. I told him that then verified the number. He said it was wrote down wrong. Then he offered a solution that I could come get it or get store credit and no food (which was not possible with my kids hungry) or they could deliver it but it would be awhile. I told him I needed it delivered the other two were not an option for me. Then the phone call ended. I received a call from the driver my phone rang at 8:58 the driver could not find my house which is big and white and on a corner. Although it is raining outside. I was disappointed with the person handling the situation at the store. He seemed to not care that it had even happened and not a big deal. My kids enjoy domino's and its a treat when we can get and was relieved that I had a gift card for dinner, but this was a little stressful because money tight and I didn't have options for tonight dinner. My name is amy Koonce phone number is [protected]. Address is 1390 fair oaks avenue we Marietta, Ga 30060. Order was placed around 7: 45 pm. Thank you.

I ordered my pizza and sandwich at 6:10 it is now 8:36 and its still not here. I called the forest hills store and got nothing but rude service mind u it's been 2hrs plus I asked to speak with the manager and they just kept telling me the response time is wrong and it takes 2hrs to deliver. Really cause it never took this long before. This is ridiculous and someone needs to really get this store in order first they take forever 4th enter messed the orders up and don't get me started on these work being polite goes along way oh by the way I still don't have my food.

Staff at below location are rode and impolite . I order pizza in and ask him for available size, he replied medium & large. When it ready' he asked to come and collect it impolite, even I paid 10% tip. Also, the did not provide napkins and coca cola straw. He also did not bring the coca cola until I asked for, as he asked his colleague and shacked his head and looked to refrigerator where I left the table and walked to take it from refrigerator.

Address: 181 Church St New York, NY 10007 United States

I called Dominos on 9.4.2017 @12:04pm to place an order for delivery, I spoke with a young man to place the order the first time I called. I order Medium Pizza with two toppings and Chicken Pasta bowel with Extra Chicken and Becan. My order came up to $17.87.

I received call at 1:02pm to tell my order was down stairs in front of my home (1396 Herkimer Street, Brooklyn, NY 11233). When I got down stairs to the driver, inform me that he only was given the Ticket but no the food on the ticket. He inform me I needed to contact the store to resolve the matter. So at 1:15pm I called the store and ask about our order not being delivery. I didnt get a real answer and ask to speak with a Manager, The woman on the phone told me she was the manager and that the driver was given the ticket and forgot the pick up the food. she inform me that my order was going out with 5 minute from hanging up the phone with me at 1:20pm.

So I waited until 1:45pm to call the store back and ask what was the status. I was told that order hasn't gone out. The order left by the first driver was cold and they were making a fresh order at 1:45pm. I ask why no one called me to let me know that order was going to be another hour or so. The manager on duty told me that she had a number of orders and she was short staff that they were only her and two other employees working.

Well sad to say that my order didnt get to me till 2:45pm cold and I refuse to take and pay for that order. I live 10 minutes away from the store and it took 2 hrs and 45 minutes to get a order... That was horrible services.

So on Sept 4, 2017 at 8:14pm I made a online order of a medium pizza and a 8pc wings from my local dominos in Downey Ca. I received an email stating it should take 33-44 min to get my order delivered it took almost 2hrs the driver did not get to my door until 9:50pm.Before he arrived i called the dominos and ask to speak to a manager her name is Jackie they put me on hold for about 10 min until she came to the phone I told her I had been waiting for my pizza for almost an hour and half she was really rude and said they were really busy and the driver had to deliver 4 other orders and I had to wait because she didn't know what time he was gonna deliver my order at no point she apologized. I told her to cancel my order because the pizza was gonna be cold by time it got here she was like well? I asked for her name she hesitated a bit to give it to me.Finally the driver got to my door at 9:50 pm I told him I had cancel my order that I was sorry but it was too late I told him I called the dominos and spoke to a rude manager he said no one called to him to let him know the order had been cancel and that one of his other orders had been canceled as well because it was a very long wait . I always order from here won't be doing that ever again!

Monday 9/4/27: I ordered from our one local store here in Nipomo, CA through the website. We are regular customers and were very disappointed with the way things were handled. We ordered the same thing we always order light cheese extra tomato sauce. We got our order without the coke we ordered and it was with very little sauce well over an hour later. The driver complained about being over worked and apologized and said he would go get our soda. I called the store and spoke to a very frustrated sounding employee who said they would make a new one. I told her no it would be too late to eat it but asked if she could send sauce back with the driver. She said she would. Driver showed up...no sauce...I understand being busy and overworked, we are all sometimes, but this sort of thing has been happening a little too much lately.

I placed an order and did not receive my order complete. When I called to inform them the manager told me he wold get it out to me as soon as possible... I called back a hour later and the same manager told me he completely forgot to send the driver. That it would be about 1-1/2 later. Springdale, AR. Location. This has happened about 4 times already.

No cheese on half side of pepperoni pizza and. Also pizza crust was burnt on bottom. The manager was rude and hung up on me people do not have to deal with employees like this and when you pay for a pizza you expect good good.so it seems someone needs to correct this problem and soon. Please look into this matter and see if you can be of any help to the next customer who complains.

I had to call this order in to get delivery to the house I was at so I was unable to select the 6$ mix and match deal online. When I called my order in I specifically confirmed I was getting the 6$ mix and match deal, when he said the total on the phone for my two med pizzas and chicken it sounded like $24 which sounded right and it was $34.notCool

Orderd a phone order at aprox 2.40 name chris on 4.9.17 at westlakes Adelaide aus. We orderd 2 thin creme base pizzas and got 2 classics we had to catch bus back and ate 3 pieces on way back and he refused to replace with thin bases we had the classic pizzas with us to replace. Worst cusromer service ever in the end took 1.5 hrs... the photo is from my previous experience with westlakes store.. port adel store is always good

So it's my 18th birthday and I ordered 40 wings a medium pizza a large pizza cinnamon sticks and garlic sticks totaled at about 85 something my mom had a 100$ bill and gave it for the pizza. the delivery driver manager started complaining about the 100 dollar bill when you only had to give 15 bucks back? She started being nasty and rude we got our food but my mom tossed change at the driver only because of how rude she was to my mom and at my party. we are very very frequent customers are highly disappointed

I've tried to call tonight to order pizza and I called an hour and 15 minutes before they close and no one seems to want to answer the phone you would think Domino's would want to to give their customers Pizza but obviously the people that work there don't want to answer the damn phone I've been there before and the workers there or rude I might just take my business somewhere else and tell people that I know not to go there I need someone to get back with me please

On Sept. 1st, at 7:40pm we ordered pizza from Domino's Pizza (Domino's Store (3956): 352 Anderson Ave Cliffside Park NJ 07010 | [protected]) to be delivered at 9:30pm. As the order was not delivered, we checked the domino's tracker on line and it said they only started making pizza at 9:45pm. At 10:00pm I called the store and was told that they had some technical issues. Unfortunately, no one called us before to apologize and to ask if we wanted to cancel the order. At 10:45 the pizza was not yet delivered. As our children already fell asleep tired of waiting, I called again to cancel the order that didn't come after more than one hour of agreed time but no one picked up the phone at the store. Feeling very disappointed and upset with the service.

Upon walking in the store the cashier was rude and served a customer who walked in after me. Secondly when I notified her of my concern she ignored me and asked someone else to take my order. Typically I have my order delivered but today was the first time I walked in because I was excited about the store upgrades. After placing my order the second cashier voided my order causing money to be withdrawn from my account. I asked to speak with the manager about solutions to resolve this concern he stated there's nothing I can do the bank has 30 days to resolve the void. I was truly displeased with the customer service and sad to say my experience in the store with the upgrade was disappointing due to the interaction.

As I was on my way to lunch on 9-1-17 I was about to cross Camaron Street with the right of way when one of your delivery drivers came flying around th corner at a high rate of speed . I literally had to jump back onto the curb to avoid getting hit. I did stop by the store on my way back from lunch to report the incident but didn't feel like anything would be done. The driver was driving a four door dark colored charger.

I placed an order online. So my boyfriend and I arrive to pick up our order at the Dominos in Beach Park IL. When we arrive we park if front of the dominos store and when we look inside we see an employee (a male) smacking and grabbing another employees ( a female) butt then they begin to kiss in the mouth. That is so unprofessional and disgusting to see as I'm walking up to the place that is preparing MY food! Nobody wants to see this from a restaurant that they are ordering food from.

Ok, so at 8:00 I place an online order for my wife, son and i. By 8:28 the order was checked for completion perfection meaning about to be out for delivery by an employee named jerry. At 9:20 the order still has yet to arrive. This is not the first or the second time this has happened to us. But is the first i'm complaining about this [censor]. It's absolutely ridiculous, this is the slowest most unprofessional domino's I have ever dealt with. I call the store to find out what's going on and the guy has no idea what he's talking about telling me I put a time frame on my order and I most certainly did not. I got pissed because he was so rude after going back and forth with this a hole he hangs up on me and I tried calling back got put on hold for 15 minutes hung up called back several times and no answer and no pizza. This store does not live up to the expectations of the fancy commercials about being there for families! If I don't hear of anything about this situation i'll make sure others do.

I went for the first time to order a pizza on line to pick up after work. The on line ordering process seemed easy enough. Asked me if I wanted different sauce so I picked a white sauce and extra chicken. no problem. Never did the process say they would charge me over $3 extra to change the sauce and add extra chicken. I would not have minded except it did not say that.
Order #183128.
The choices should have a disclaimer that there is an extra charge!
I would not even complain because I actually called before placing the order an the person answering the phone said he would make sure I only paid the price of the coupon, $7.99. However when I got there it was a different story. I would have left except I had guest coming over for pizza!

I placed an order online went to pick up but was told they dont have change for a $100 bill which was understandable but was to tired to go elsewhere to get change so after going home we called to have the order cancelled at this time a guy named "toni" picked up answered but hang up on us when he heard about the cancellation we tried calling back twice but got rejected we need corporate to step in and take care of this matter rude employees like that shouldnt work there and spoil the reputation of a good place we have been customers for years but what this guy did today, I think they lost a customer. This was (August 29th 2017 at around 11pm).

I've been to dominoes several times and noticed that all the people preparing the food never wear gloves. For one it wouldn't be a problem if we were to see them cleaning thier hands all the time. Its more so nasty that we see them grabing other things then going back to prepare the food. This should be against heath code violation. After seeing this several times I'm not sure if we will go back to eat there.